Date   

Re: KM Related Conferences and Training #conferences #learning

Bernadette Boas <bernadette.boas@...>
 

I cannot imagine you missing one...this is a great listing


To: sikmleaders@...
From: jhovell@...
Date: Tue, 8 Jan 2008 23:18:08 +0000
Subject: [sikmleaders] KM Related Conferences and Training

All-

My employer asked if I was interested in attending a KM conference or
two this year, so I started a small list that will support my
decision. I thought this group might be interested, so here's what I
have so far...

Have I missed anything that you would highly recommend? (sorry, this
list only includes United States locations, that was part of the
direction I received for this year)

Thanks!
John

organizer: km world
name: km world & intranets
location:san jose, ca
date:sep 23-25
url:http://www.kmworld.com/kmw08/

organizer: egov institute
name:9th annual km conf
location:washington dc
date:apr 28-29
url:http://events.fcw.com/event/KM08

organizer: apqc
name:13th annual km conf
location:chicago
date:apr 28 - may 2
cost:1395
url:http://www.apqc.org/promos/marketing/services/KM08_Overview.html

organizer: academic conf intl
name:5th intl conf on ip, km and ol
location:new york city
date:oct 9-10
cost:399
url:http://academic-conferences.org/icickm/icickm2008/icickm08-
home.htm

organizer: ickm
name:intl conference on km
location:columbus, oh
date:oct 23-24
url:http://www.ickm2008.org/

organizer: information today, inc
name:enterprise search summit
location:new york city
date:may 19-21
url:http://www.enterprisesearchsummit.com/

organizer: cyon engineering
name:innovation insights 2008
location:scottsdale, az
date:apr 10-13
cost:1995
url:http://www.ii2008.com

organizer: Gartner
name:Gartner Portals, Content & Collaboration Summit
location:baltimore, md
date:mar 26-28
cost:1695
url:http://www.gartner.com/it/summits/pcc4/index.jsp

organizer: intl conf on blogs & social media
name:intl conf on blogs & social media
location:seattle, wa
date:mar 31 - apr 2 400
url:http://www.icwsm.org/2008/index.shtml

organizer: value network clusters
name:open enterprise 2.0 mashup summit
location:new york city
date:1-Feb
cost:500
url:http://www.vncluster.com/MUNY.htm

organizer: pegasus communications inc
name:18th annual pegasus conference
location:boston, ma
date:nov 17-19
cost:995
url:http://www.pegasuscom.com/

organizer: od network conference
name:OD Network Conference 2008
location:austin, tx
date:oct 19-22
url:http://www.odnetwork.org/events/conferences/conf2008/index.php

organizer: cognitive edge
name:applications of complexity, narrative, and sense-making
location:arlington, va
date:jan 22-24
cost:2000
url:http://www.cognitive-edge.com/eventsdetail.php?eventid=22

organizer: cp square
name:foundations of CoP workshop
location:laptop
date:7 weeks, web based
cost:995
url:http://www.cpsquare.org/edu/foundations/schedule.htm

Great Event Lists:
http://www.gurteen.com/gurteen/gurteen.nsf/id/events
http://stangarfield.googlepages.com/kmconferences




Make distant family not so distant with Windows Vista® + Windows Live™. Start now!


McMaster World Congress #conferences

Dr. Nick Bontis <nbontis@...>
 

Dear Colleagues:

The 29th McMaster World Congress takes place from Wednesday January
16 to Friday January 18, 2008 at the Hamilton Convention Centre.

This conference is one of the highest profile events for the DeGroote
School of Business and we are very proud of its global reputation.
Every year it brings together hundreds of academic researchers,
practitioners and students from all parts of the world. We expect
over 1200 attendees this year!

We are especially proud of this year's line-up of great guest
speakers including:

* Nilam Bedi, United Nations * Professor W.B. Lee, Research Chair
at Hong Kong Polytechnic U. * Edward Rogers, Chief Knowledge
Officer at NASA * Judy Marsales, Real Estate broker and former MPP
* Gerlinde Herrmann, Former Board Chair of HRPAO * Mardi Walker,
VP at Maple Leaf Sports and Entertainment

Please bookmark the conference agenda at the following URL. You can
check out the full program of outstanding speakers and academic
papers we have lined up:

http://worldcongress.mcmaster.ca/2008/agenda.pdf

A brand new innovation we have this year is a special Student
Development track. You can hear from a variety of outstanding
speakers present on such topics as:

* getting into the MBA program * getting into the medical school
* careers in real estate, technology, corporate law * personal
financial management * oral communication and presentation skills *
networking tips and business etiquette

We have also made registration and payment very easy this year. Just
visit the following on-line URLs:

1) Register on the following website:
https://mgdssl.business.mcmaster.ca/registration/index.aspx?id=3000

2) Select academic delegate.

3) Use the following 60% discount code: NJWPOPT

4) The net price is $420 for all three days which includes all
sessions, keynote presentations, social events, and all meals. These
low discounted fees are a perfect way to use up some of your PDA! If
you only want to attend a specific session, please contact our office
directly.

If you have any questions at all, feel free to contact us.

worldcongress@...
Tel: (905) 525-9140 x23962
http://worldcongress.mcmaster.ca



29th McMaster World Congress
The World Will Be There. Will You?


KM Related Conferences and Training #conferences #learning

klowey22 <jhovell@...>
 

All-

My employer asked if I was interested in attending a KM conference or
two this year, so I started a small list that will support my
decision. I thought this group might be interested, so here's what I
have so far...

Have I missed anything that you would highly recommend? (sorry, this
list only includes United States locations, that was part of the
direction I received for this year)

Thanks!
John

organizer: km world
name: km world & intranets
location:san jose, ca
date:sep 23-25
url:http://www.kmworld.com/kmw08/

organizer: egov institute
name:9th annual km conf
location:washington dc
date:apr 28-29
url:http://events.fcw.com/event/KM08

organizer: apqc
name:13th annual km conf
location:chicago
date:apr 28 - may 2
cost:1395
url:http://www.apqc.org/promos/marketing/services/KM08_Overview.html

organizer: academic conf intl
name:5th intl conf on ip, km and ol
location:new york city
date:oct 9-10
cost:399
url:http://academic-conferences.org/icickm/icickm2008/icickm08-
home.htm

organizer: ickm
name:intl conference on km
location:columbus, oh
date:oct 23-24
url:http://www.ickm2008.org/

organizer: information today, inc
name:enterprise search summit
location:new york city
date:may 19-21
url:http://www.enterprisesearchsummit.com/

organizer: cyon engineering
name:innovation insights 2008
location:scottsdale, az
date:apr 10-13
cost:1995
url:http://www.ii2008.com

organizer: Gartner
name:Gartner Portals, Content & Collaboration Summit
location:baltimore, md
date:mar 26-28
cost:1695
url:http://www.gartner.com/it/summits/pcc4/index.jsp

organizer: intl conf on blogs & social media
name:intl conf on blogs & social media
location:seattle, wa
date:mar 31 - apr 2 400
url:http://www.icwsm.org/2008/index.shtml

organizer: value network clusters
name:open enterprise 2.0 mashup summit
location:new york city
date:1-Feb
cost:500
url:http://www.vncluster.com/MUNY.htm

organizer: pegasus communications inc
name:18th annual pegasus conference
location:boston, ma
date:nov 17-19
cost:995
url:http://www.pegasuscom.com/

organizer: od network conference
name:OD Network Conference 2008
location:austin, tx
date:oct 19-22
url:http://www.odnetwork.org/events/conferences/conf2008/index.php

organizer: cognitive edge
name:applications of complexity, narrative, and sense-making
location:arlington, va
date:jan 22-24
cost:2000
url:http://www.cognitive-edge.com/eventsdetail.php?eventid=22

organizer: cp square
name:foundations of CoP workshop
location:laptop
date:7 weeks, web based
cost:995
url:http://www.cpsquare.org/edu/foundations/schedule.htm

Great Event Lists:
http://www.gurteen.com/gurteen/gurteen.nsf/id/events
http://stangarfield.googlepages.com/kmconferences


"Long Live the Platform" event at CPsquare starts Jan 14 for 3 weeks #CoP

John D. Smith <john.smith@...>
 

Think that TWITTER may not be enough of a platform for your community of
practice? Need something more homey than del.icio.us? Think that a
full-fledged platform THAT YOU PAY FOR may be needed?

Join us at CPsquare, where we're exploring a half dozen platforms together
-- attempting to look at the software through the eyes of a community that's
been living on that platform for a while. See registration details here:
http://www.cpsquare.org/News/ ... Currently we're expecting to visit:

* xPERT eCommunity (Q2learning)
* CompanyCommand - Eco (Tomoye)
* TBA - Web Crossing
* TBA - drupal
* CIARIS - Custom-made using Ruby on Rails
* Story-telling in Organizations - Ning
* Best practices in e-learning community - Moodle and Facebook

For each platform / community combination we're having several levels of
engagement:

* Read a post about the community and the platform, written by a
knowledgeable person
* View a video that represents a tour of the aforementioned community
* Self-register to use a "play space" where you can get a sense of what the
software is about and how it works
* Participate in a discussion on the platform itself with community members
about their community and their experience of using the platform
* Participate in asynchronous discussions back here that summarize or
reflect on all the foregoing
* Participate in a synchronous phone conference about all of the above
* (Might be follow-on summarization and reflection and meta-conversations)

Rather than asking which platform is "the best" we are asking, "what kinds
of communities thrive on each of these quite different platforms?" We're
inviting community leaders, technology stewards, and software vendors to all
spend three weeks together thinking about issues of common concern.

The event is organized by CPsquare members and is open to guests who
register ($100) here: http://www.cpsquare.org/News/ (CPsquare members who
are presenting or facilitating can bring a guest for free.)

John
*
* John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd
* Portland, Oregon, USA http://www.learningAlliances.net
* Foundations of CoPs workshop starts Jan 28: CPsquare.org/edu/foundations
* “We are what we eat, and we think what we practice.” -- Geoffrey Bowker

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9:14 AM


Enterprise 2.0 Webinar and Debate with Q&A, Friday Jan 11th at 11 am - Noon EST #webinar

cjam_roxxx <chris.johannessen@...>
 

Hello all (and happy new year 2008),


There will be a nifty Enterprise 2.0 webinar and debate (free) this
Friday, Jan. 11th, at 11 am - Noon EST:

https://www1.gotomeeting.com/register/510471771

- you can listen in to hear Andrew McAfee, who coined the phrase
Enterprise 2.0:

http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_
three_trends_underlying_enterprise_20/

defend the idea of Enterprise 2.0 against noted KM guru Tom
Davenport:

http://discussionleader.hbsp.com/davenport/2007/11/enterprise_20_vers
us_the_estab.html


Cheers,

Chris Johannessen
NBC Universal &#92; General Electric


Cognitive Edge Training in DC Area January 22 - 24. #learning

pattianklam <patti@...>
 

Hi, all,

Dave Snowden and his colleague Michael Cheveldave will be running a Cognitive Edge training & certification course in Arlington VA, January 22 - 24.  Even though I've been through the training a few times, I am sorry I cannot attend again as the C-E (eka "Cynefin") methods for sensemaking in complex environments keeps getting richer and richer.

I want Dave to be encouraged to offer this course in the U.S. more often, so am doing my best to get a good turnout.

Here are event details: http://www.cognitive-edge.com/eventsdetail.php?eventid=22

(Use my name and you'll get a 10% discount)

cheers,

/patti

Patti Anklam
patti@...

here's a bit more:

Cognitive Edge Accreditation - Applications of complexity, narrative, and sense-making

At the Holiday Inn Arlington, Arlington VA

Cognitive Edge was previously the Cynefin Centre for Organisational Complexity, hosted by IBM.

This workshop provides the foundations for practitioners wanting to adopt complexity thinking and practice. It is lead by Dave Snowden, Founder of Cognitive Edge and presented by Michael Cheveldave of NuOptiks Consulting and Wayne Zandbergen of Group W Inc.  Further details of Dave, Michael and Wayne are set out in the Programme attachment.

The experience is intensive, providing a deep dive into complexity concepts and principles, presenting practical tools and software for making sense of complex adaptive systems and exploring potential applications and benefits for organisations, teams and individuals.




Re: Thanks to Kate Pugh and Nancy Dixon: Conference call practices #conference-calls

Stan Garfield
 

Here is the reply from Bernadette Boas.


From: Boas, Bernadette M [Bernadette.Boas@...]
Sent: Thursday, January 03, 2008 6:38 PM
To: John D. Smith
Subject: RE: [sikmleaders] Re: Thanks to Kate Pugh and Nancy Dixon
 
John,
 
I apologize, I have been swamped and unable to respond in a timely manner. I had seen and read your article as well as the follow up.
 
I initially read your article and perceived it was about the technical components and capabilities for capturing and sharing the knowledge gained from conference calls. However by the response, there appears to be some perception that it was to include overall best practices for executing conference calls (or remote Communities), and capturing and sharing knowledge; as folks mentioned COP's, the facilitator, etc...  I would support their perception.
 
Your article definitely highlights technologies that could be used for conference calls; and the ideas provided are very useful; it is key to capture audio, real time chat and note capture (reviewed by group prior to end of call to validate accuracy of discussion), as well as post summary recaps of the overall meeting (reviewed. However, the success of any conference call is providing 'value to the attendee that makes them WANT to not only attend, but actively participate and contribute'. And you would benefit from positioning that as the foundation for your best practices. Because without that, your audio, instant chat and recap summary will be blank, or at least boring (other than possibly the jokes).
 
So, as Kate and Linda note, the prep is key, the during critical and the post a great result to benefit not only the attendees but hopefully additional folks. I may repeat what they have said on some things:
 
Having an agenda is important, but what topics of discussion make up that agenda are key. Need to identify the areas of interest or even pains of the attendees that would make them want to contribute. This can be done by requesting input prior to the call, a simple survey, a broad topic of interest survey (that is then prioritized by attendees that sets a roadmap of discussions).
 
Then they will show up....so, then be sure the facilitation of the call is made a priority. A facilitator must be identified and act as a facilitator (they cannot be active participant and facilitate effectively). They need to understand the topics, the motivation from the group that created the agenda, that way they can help to draw out the discussion and collaboration from the group. They do not need to target people (that is a turn off), but certainly request input from the group.
Linda's suggestion regarding a quarterly (or more frequently if needed) survey to assess the effectiveness of the recurring calls is critical. As well, you could have interactive questions throughout the call that assesses interest and value (as noted below).
 
As noted below, a recap of prior discussions, insights, etc... help the attendees to level set the discussion, feel good that they were listened to and understood, etc. It is critical that both the facilitator and scribe do 'not' create their own words or thoughts, they should scribe and recap verbatim or close to specific comments. This reassures understanding, helps attendees to recall discussion, as well provides value to attendee that their comments were valued.
 
Also, a key lesson, depending on size one scribe may not be able to capture everything, so you can even assign out the different agenda topics to folks, as well as having an overall scribe. This ensures that multiple people are actively listening and capturing.
 
Also the facilitator must scribe or capture key talking points, action items, and comments that can be recapped at the end of the call - if you are not using real time note taking and viewing (which is distracting to me personally).
 
Post meeting - recaps are key along with a copy of the audio for not only recall by attendees, but also for those who have not intended, as well as extended individuals who would benefit from the detail (and the members should be told that they should share it).
 
I often have a few, if not all, members of the call review the notes captured prior to distributing. This would depend on the size of the call, but I never send out notes that have not been reviewed by at least one other person. And as noted previously it is critical that at the end of the call the facilitator summarizes key talking points, issues, action items with owners/due dates), and next steps - this reinforces active listening, understanding and accountability to all.
 
On the technology points:
  • Using various media is key to capturing knowledge, sharing it in real time, and storing it for future use (to attendees as well as extended individuals).
  • It has to be simple and free of things that will distract or disrupt the planning or execution of the call. Nothing turns folks off more than that they cannot even access the call detail, material or discussion.
  • The ideas you and the others captured on the technologies is dead on.

But, bottom line is, the overall best practice for knowledge sharing and collaboration is the Value of the Purpose (or agenda) for a Call (meeting, etc.). Your technologies will be blank, empty or silent if you do not have the topics that will get people actively contributing. So as Linda and Kate state, the human aspect of executing calls is critical.

I hope this is helpful, please share this with the group as well. And HAPPY NEW YEAR .

Bernadette Boas


Re: You too can be replaced by a sales pitch... #humor

Tom Short <tom.short@...>
 

Honestly, though, has anyone gotten *more* value from an outside
resource than this, no matter what the price? Fifteen hundred dollar
conferences, three thousand dollar a day consultants, etc. Can anyone
provide details of the amount spent and the value received, that would
suggest that the current offer is a lousy deal?

--- In sikmleaders@..., "bruce richard" <brucer51@...>
wrote:

This just came into my mailbox recently and I had to chuckle at the
idea
that for a mere 250 depreciated US dollars you get a total KM
solution
complete with powerpoint slides...

https://www.itbusinessedge.com/commerce/?c=607
<https://www.itbusinessedge.com/commerce/?c=607>


Investing in KM - survey results #survey

Patrick Lambe
 

Happy New Year everyone!

Members of this community may recall I ran a survey back in October looking at how organisations in different regions invest in their KM efforts in terms of senior management support, KM qualifications, experience and training, and career prospects for knowledge managers. We got over 200 responses from a range of different countries, and I have blogged the results (with a link to the full results region by region) here:

Overall it's not a pretty picture (and North America doesn't fare well) - my thanks to those of you who contributed!

Best

Patrick



Re: Thanks to Kate Pugh and Nancy Dixon: Conference call practices #conference-calls

lindamhummel <linda.hummel@...>
 
Edited

Re: John Smith's work on Conference call practices to generate
knowledge and record learning. This is very good and thorough
information on the process of setting up and extracting the most
knowledge sharing benefits from conference calls, especially from
the technical aspect of available tools and techniques. I agree with
Kate that the "during the call" section could be expanded to
identify ways increase participation. This moves it more into the
cultural or human aspect, and Kate provides many excellent
suggestions (I particularly like the crack a few jokes suggestion).

Based on my experience working in virtual situations (where
essentially every meeting involves someone who is participating by
conference call) and in creating/deploying a Community of Practice
framework, here are a few more suggestions or lessons learned:
- Having a solid agenda is key, but be flexible in modifying
if needed
- If you are working with a global group, the time zone issue
will be one of the most challenging. If a CoP is very large, it can
be broken into two groups, for example, North and South America is
one sub group, Europe and Asia another. Then each group can more
easily find a suitable meeting time. On a less frequent basis, both
groups meet as one(say once or twice a year) but continually share
their notes. This is where John's ideas could facilitate even better
sharing of notes and ideas. There needs to be one overall CoP lead
or coordinator.
- Again on time zone, if the group is smaller (say less than
10) but still globally dispersed, try to find a time that is
tolerated by most. For example, my KM team at Teradata spans the
globe from West coast to East coast of US, London, Spain, Tokyo and
sometimes Australia. What I found – after experimenting with
different days and times – was that Fridays worked best for most
people on the team, with one person joining at 6 am local time and
others at the end of the day and one still at night (which worked
best for that associate personally).
- Incorporate a post-meeting survey every quarter or so – asks
the participants what is working and areas for improvements; then
modify your process accordingly.
- Finally, I would say the SIKM meeting is an example of a
best practice for generating and sharing knowledge. While the notes
are done on an individual basis, the majority of calls are recorded
and stored for future use. Perhaps as a community SIKM can "pilot"
some of John's ideas on using chat or taking notes?

Best regards,
Linda Hummel, Director Global Knowledge Management
Teradata® Corporation
Cell: 937-304-3156
KM Blog: http://blogs.ncr.com/roller/KM/


Re: Thanks to Kate Pugh and Nancy Dixon: Conference call practices #conference-calls

Pugh, Katrina <katrina.pugh@...>
 
Edited

John –

 

This is a great overview of the possibilities for real-time capture of knowledge during the call, and it nicely extends the channels of engagement and collaboration opportunities.  

 

You asked for some inputs.  A good addition would be to dig into the facilitator’s role in drawing out people (and their knowledge) in the conversation. You mentioned, scanning and alluding to concurrently typed notes that might not have been raised.  But it would be great if you could talk about what really gets people engaged in the conversation. How we, as facilitators, draw then in. Here are some things I try to do (sometimes clumsily, I admit!):

 

-          Referencing previous conversations of this group (or stated interests of people attending)

-          Recapping where we are in the agenda, or what we’ve learned so far

-          Reminding people of the ground rules (especially, “Respect the speakers and process. Please don’t do your email – even when your fingers aren’t tapping and your tongue’s not flapping, be with us.”)

-          Voting or polling (online or just doing a round-robin)

-          Get more voices in there by design (e.g., Get report outs,  Share responsibility for agenda items)

-          Do a bystanding comment (e.g., “We started here, he said this, and we came here. Do people want to return to the topic or dig in here?”

-           “Check in” at the beginning, so that each person’s voice is in the room (e.g., get a roll-call an, if time, a sentence or two on what they are doing)

-          Crack a few good jokes

 

I developed this while at Intel, where I’d be on 8 hours of virtual calls a day.  I think I saw the worst and best, after logging about 5,000 hours.  I’d love to hear what other people are doing to facilitate online meetings or knowledge harvests?  What works for you?  

 

Thanks, all!

Kate

 

Katrina Pugh
VP, Knowledge Management
IT Center of Excellence
Fidelity Investments, Personal and Workplace Investing
400 Puritan Way M3J
Marlborough, MA 01752
(O) 508 357 3236
(M) 781 258 0920
katrina.pugh@...
Email
Confidentiality Notice: The information in this email and subsequent attachments may contain confidential information that is intended solely for the attention and use of the named addressee(s). This message or any part thereof must not be disclosed, copied, distributed or retained by any person without authorization from Fidelity Investments.


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of John D. Smith
Sent: Friday, December 28, 2007 7:51 PM
To: sikmleaders@...
Subject: [sikmleaders] Thanks to Kate Pugh and Nancy Dixon

 

In their presentation about knowledge harvesting a couple months ago, they
used a document stub that caught my attention. I've used it with Shawn
Callahan to write up a bunch of related methods that I thought might
interest some people on this list.

http://tinyurl.com/yot4bo or:

http://www.learningalliances.net/index.php/resources/conference-call-practic
es/

Would love to hear any feedback, comments, heckles...

If there are any specific traditions in our calls that I should incorporate,
it would be especially helpful to have them pointed out to me! :-)

John
*
* John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd
* Portland, Oregon, USA http://www.learningAlliances.net
* Foundations of Co Ps workshop starts Jan 28: CPsquare.org/edu/foundations
* “We are what we eat, and we think what we practice.” -- Geoffrey Bowker

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1:34 PM

 


Thanks to Kate Pugh and Nancy Dixon: Conference call practices #conference-calls

John D. Smith <john.smith@...>
 
Edited

In their presentation about knowledge harvesting a couple months ago, they
used a document stub that caught my attention. I've used it with Shawn
Callahan to write up a bunch of related methods that I thought might
interest some people on this list.

Conference call practices to generate knowledge and record learning http://web.archive.org/web/20180608183611/http://learningalliances.net/resources/conference-call-practices/

Would love to hear any feedback, comments, heckles...

If there are any specific traditions in our calls that I should incorporate,
it would be especially helpful to have them pointed out to me! :-)

John
*
* John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd
* Portland, Oregon, USA http://www.learningAlliances.net
* Foundations of Co Ps workshop starts Jan 28: http://web.archive.org/web/20071219085522/http://www.cpsquare.org/edu/foundations/
* “We are what we eat, and we think what we practice.” -- Geoffrey Bowker


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Dale Arseneault <dalearseneault@...>
 

>
> Dale - when I worked at IBM we had a variety of web-based
> comms/collaboration technologies deployed inside the firewall, including
> IM, threaded discussion, and document repositories (no blogs - they
> didn't really exist yet) - these along with, of course, email, were all
> accessible to the 300,000+ IBMers globally.
>
> There were the usual company policies forbidding posting company
> confidential material, abusive language, etc. Because it was a business
> environment, and anonymity was not an option, there was really very
> little/no abuse that I ever saw in any of these channels - at least
> nothing that would indicate the need for any additional policies when it
> comes to blogging.
>
Thanks Tom.. you're observations are consistent with what Stan and I were hearing at the APQC Knowledge Transfer Session for their Emerging Technologies study.

I think the challenge in highly "risk averse" / hierarchical corporate cultures is to demonstrate that existing guidelines and policies, with some minor contextualization / modification, are more than suitable. After all, there have never been a shortage of options for people to "shoot themselves in the foot", or leak information outside corporate walls.  What seems to have managers concerned is the global reach / visibility / immediacy a "mis-step" can have thanks to tools like Facebook, Youtube, Digg etc.

Plus, as we all know, there are LOTS of reasons why generally sane, rational people like us can do the "stupidest" of things..

Check out a posting on PsyBlog Why We do Dumb or Irrational Things: 10 Brilliant Social Psychology Studies.


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Tom Short <tom.short@...>
 

-- In sikmleaders@..., "Dale Arseneault" wrote:

> Some organizations on the leading edge of Web 2.0 implementing in the
workplace rely on existing business ethics and conduct policies to cover social technologies.
 

Dale - when I worked at IBM we had a variety of web-based comms/collaboration technologies deployed inside the firewall, including IM, threaded discussion, and document repositories (no blogs - they didn't really exist yet) - these along with, of course, email, were all accessible to the 300,000+ IBMers globally.

There were the usual company policies forbidding posting company confidential material, abusive language, etc.  Because it was a business environment, and anonymity was not an option, there was really very little/no abuse that I ever saw in any of these channels - at least nothing that would indicate the need for any additional policies when it comes to blogging.

 


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Stan Garfield
 

--- In sikmleaders@..., "Dale Arseneault" wrote:
> How are collaborative processes facilitated within Web 2.0

You might find this blog post by one of our members (and my HP colleague) Andrew Gent of interest.

Web 2.0 and the Lack of Process http://incrediblydull.blogspot.com/2007/12/web-20-and-lack-of-process.html

Regards,

Stan

 


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Dale Arseneault <dalearseneault@...>
 

Thanks for the Reference to Patrick's blog entry Jack.. very useful.

I agree that as more organizations look at Web 2.0 technolgies inside
the firewall, these types of policies will be more common. Well, at
least discussions about them will be more frequent.

It's not uncommon for managers and staff in organizations to be
subjected to "death by policy" though disconnected, overly complex,
un-reconsileable, often conflicting policies from a variety of internal
service/stakeholder groups. Perhaps that's a symptom of both a lack of
collaboration across corporate administrative silos to develop simple,
integrated policies, and / or an attempt to exert control over what is
ultimately difficult or impossible to control.

Hopefully, as policy / guideline / practice instruments are developed to
cover Web 2.0, they will be simple, resonable, and presume that people
are generally well intentioned, and not the reverse.

Dale


Re: Web 2.0 Policies / Guidelines / Practices #collaboration

Jack Vinson <jackvinson@...>
 

I thought Patrick Lambe's ideas about a knowledge sharing policy were pretty good (http://www.greenchameleon.com/gc/blog_detail/what_would_a_knowledge_sharing_policy_look_like/). 
 
As more companies implement MOSS (sharepoint that contains blog/wiki widgets), I wonder if these kinds of "policies" will become more common?
 
Jack


Web 2.0 Policies / Guidelines / Practices #collaboration

Dale Arseneault <dalearseneault@...>
 

Community Colleagues..

I recently participated in the Knowledge Transfer Session for the recent APQC Study: The Role of Evolving Technologies: Accelerating Collaboration and Knowledge Transfer, and after beginning to socialize the study results with varous colleagues across the organization, one in IM/RM posed some interesting questions around Web 2.0 policies, practices and guidelines.

There certainly seems to be some polarization on the topic, perhaps aligned with the conflicts between traditional management paradigms who take a strong risk position, and new principles and approaches to management and leadership emerging in the workplace, perhaps characterized somewhat by Euan Semple's blog entry titled "Saying we need a blogging code of conduct to behave ...... is like saying we need the bible to be moral. "

Some organizations on the leading edge of Web 2.0 implementing in the workplace rely on existing business ethics and conduct policies to cover social technologies.

Nonetheless, any contributions to my colleague's questions below would be much appreciated.

  • Do any of the best practice organizations have any policies, guidelines, principles, terms of use specific to their collaborative spaces that they would be willing to share?
  • Where the collaborative space involves contributions from global participants, how are they dealing with international copyright laws that may be attached to the information?
  • What processes are being used for managing quality and appropriateness of the information? 
  • How are collaborative process facilitated within the Web 2.0 workspaces (ie. gardener role - helping to ensure an active collaborative exchange)

Many thanks in advance,

Dale Arseneault


December 2007 SIKM Call: Stephanie Barnes - Implementing KM in an ITIL Environment #monthly-call

Stan Garfield
 
Edited

TO: SIKM Leaders Community

 

Today we held our 31st monthly call.  Here is a summary.

 

Attendees

  1. LaShanya Aikerson (of State Farm)
  2. Stephanie Barnes
  3. Gary Borella
  4. Jim Coogan
  5. Mike Gardner
  6. Stan Garfield
  7. Andrew Gent
  8. John Hovell
  9. Linda Hummel
  10. Gian Jagai
  11. Doug Jose
  12. Darcy MacPherson
  13. Richard McDermott
  14. Crystal Prince
  15. Chris Riemer
  16. Cliff Sacks
  17. Tom Short
  18. Ranganathan Sourirajan
  19. Russell Van Liew
  20. Rick Wallace
  21. Wei Zhang

The call featured Stephanie Barnes on "Implementing KM in an ITIL Environment."  Her presentation is available at Implementing KM in an ITIL Environment--presentation.pdf

 

The call was recorded.  Thanks to Stephanie for presenting.  You can continue the discussion by replying to this thread or starting a new one.

 

Future Calls 

  • January 15, 2008: Kent Greenes - "Facilitated best practice transfer"
  • February 19, 2008: Crystal Prince of EDS - "Communities at EDS"
  • March 18, 2008: John McQuary of Fluor - "Results from the Knowvember Campaign"
  • April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
  • May 20, 2008: Stacie Jordan of Accenture - "Collaboration efforts at Accenture"
  • June 17, 2008: Barry Dayton of 3M - "KM at 3M"
  • July 15, 2008:  Steve Wieneke of GM - "Knowing What to Know"
  • August 19, 2008: Bernadette Boas of Teradata - "Day in the Life Business Workflow"
  • September 16, 2008: Hubert Saint-Onge - "Collaboration and the New Enterprise"
  • October 21, 2008: Richard McDermott - "Developing, Deepening and Retaining Expertise"

 


Re: Anyone have any contacts at Ideo? #SNA-ONA-VNA

Tom Short <tom.short@...>
 

This article, On Facebook, Scholars Link Up With Data  , was in today's NYTimes.  Discusses research on how people group according to interests; and how the groupings they are in affect their interests.


--- In sikmleaders@..., "Stan Garfield" wrote:
>
>
> --- In sikmleaders@..., Valdis Krebs valdis@ wrote:
> > I'd be interested in hearing both + and - experiences in meeting key
> > people through a connection via LinkedIn, Facebook, etc.
>
>
> Hi, Valdis.
>
> As Dave Snowden suggested, the status line in Facebook can be used to
> ask for contacts. Tony Karrer's status line once said that he was
> looking for social networking gurus. Several people replied with
> contacts (the list I sent to Tony is at
> http://h20325.www2.hp.com/blogs/garfield/archive/2007/10/15/4758.html
>
> ).
>
> LinkedIn has been useful in finding details about people who contact me
> through other channels. I can search for them in LinkedIn and figure
> out where they are located, their current organization, etc. It is also
> a good way to let others maintain their own contact info, including
> email address, so that it is current when I need to contact them.
>
> Regards,
>
> Stan
>

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