Pugh, Katrina <katrina.pugh@...>
I completely agree. Absolutely, we are tracking both quantitative and qualitative measures (and rich success stories). We’re even preparing to use the concept from Stan Garfield of having reuse stories submitted monthly and “Stars” awards.
The concern here is getting this part of the “quantitative” side. We’re learning about the constraints of usage metrics in Documentum.
From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of john_mcquary
Sent: Wednesday, January 09, 2008 4:56 PM
Subject: [sikmleaders] Re: Does anyone have tool for cleaning reporting documentum (doc mgt system) hits and downloads?
Tom,toggle quoted messageShow quoted text
which of these conferences you should attend depends on YOUR needs
(e.g. academic vs practice, IT focus vs human fous, etc.) and other
factors (e.g. budget, location, etc.). Every single person has
different needs and thus will find different conferences useful to
Just tell us a little bit about YOUR needs or background so people can
recommend a conference to attend.
--- In email@example.com, "Tom Short" <tom.short@...> wrote:
I recently came across this: http://www.swarmcreativity.net/
I was curious if anyone here has had any experience with COINs.
Peter Gloor defines COINs as "a cyberteam of self-motivated people
with a collective vision, enabled by the Web to collaborate in
achieving a common goal by sharing ideas, information, and work."
HDS Professional Services Knowledge Manager
Valdis Krebs <valdis@...>
This is starting to sound like "The Social Life of Documents" -- whotoggle quoted messageShow quoted text
used what to create what-else for who-else?
Re-use is a vote of value for the document and the person/people who
On Jan 9, 2008, at 6:10 PM, Bernadette Boas wrote:
--- In sikmleaders@..., "Tom Short" wrote:
See http://tech.groups.yahoo.com/group/sikmleaders/message/588 for the most recent thread on this topic. Updated links:
Bernadette Boas <bernadette.boas@...>
I fully agree that the success stories and best practices that can be shared is a much more valuable way to measure the value the investment is making to the business. And that hits, visits, searches, etc. do not tell you that; though they at least ensure adoption and usage.
However, I have also had many people wanting to understand 'reuse' of the documents made available, not to necessarily justify the direct KM investment, but to ensure that the tangible IP knowledge that is being provided (shared, stored, etc.) is of value; therefore assuming it is being used to improve the business. That said, unfortunately 'downloads' does not guarantee that the things being downloaded are of true value of quality, completeness, etc... And ratings and feedback are often viewed as subjective.
Have you found any effective means of measuring true 'reuse'?
Watch “Cause Effect,” a show about real people making a real difference. Learn more
I would encourage you to look for additional methods to demonstarte
the value of knowledge sharing and collaboration. We do have
extensive usage statistics, but concentrating on them diminshes the
value of people-to-people connections. The usage metrics also tend
to drive to a cost savings perspective rather than a value generation
We use our usage metrics to demonstrate the level of activity in the
tool, and use success stories to convey the value being generated.
Knowledge Management and Technology Strategies
One Fluor Daniel Drive
Sugar Land, TX 77478-3899
--- In firstname.lastname@example.org, "Pugh, Katrina"
present, the tools of collaboration and document management areloosely
coupled. People will click through the web interface (which we cannumber of
actual downloads (and search results) in Documentum, but thechallenge
is that I'm hearing that "the tool was not made to do that type ofsiphon
of our counts and metadata, and then generate reports off of it.to
me to be a very common problem among knowledge managers looking toseen
or built a tool to do this?and
use of the named addressee(s). This message or any part thereofmust not
be disclosed, copied, distributed or retained by any person without
Bernadette Boas <bernadette.boas@...>
not sure of the tool you are using, but downloads, hits, visits, -0- search results, etc. should be common metrics captured by a content/km/document portal/repository application. It is unfortunate that yours does not provide it
Measuring actual 'reuse' of downloaded tools is often not available, since it is believed that once a user downloads to their desktop the application loses linkage to the asset (unless you are using check in/out). But again customizing proprietary means of measuring inference of reuse should also be available.
You would have to measure the cost of reporting to the value of the information toward usage - which is critical.
Linda Hummel could provide you additional detail around this as well.
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Pugh, Katrina <katrina.pugh@...>
Hi, all –
We need to report the ROI for our entire knowledge management system. At present, the tools of collaboration and document management are loosely coupled. People will click through the web interface (which we can track) but access "certified" knowledge in the document management system.
I would like to calculate the likely reuse value based on the number of actual downloads (and search results) in Documentum, but the challenge is that I'm hearing that "the tool was not made to do that type of reporting." The developers say that this would require capturing and storing the log file (very very big), and then writing code to do siphon of our counts and metadata, and then generate reports off of it.
That seems like unusually big expense for something that would seem to me to be a very common problem among knowledge managers looking to measure the impact of document management repositories. Has anyone seen or built a tool to do this?
Tom Short <tom.short@...>
Comprehensiveness is good. And these lists and calendars appear to
have the KM landscape pretty well covered, in terms of conference
Given the vast array of options, I'd be interested to know which of
these people find most useful. I can generally only go to one of
these a year, so I have to be selective.
you may also take a look into my KM Events calendar. I think the
most comprehensive calendar for Knowledge Management conferences
(btw. it is also listed on Stan Garfields conference page). There
might be some additional interesting conferences (e.g. Working
Knowledge Conference, Boston (Babson Park), MA, USA, Thu, April 24 –
Fri, April 25).
To better find conferences in the US you should browse the agenda
You may also interested to get updates by
results=25 (sorry I can't make it short)
Regards from Germany,
--- In email@example.com, "klowey22" <jhovell@...> wrote:
two this year, so I started a small list that will support mywhat I
have so far...this
list only includes United States locations, that was part of theurl:http://www.apqc.org/promos/marketing/services/KM08_Overview.html
Gardner, Mike <Micheal.Gardner@...>
I keep a list of global events and the following are the additional ones (maybe not directly KM but on a similar vein).
name: Forrester Enterprise Architecture Forum
location:San Diego, CA
name: 9th Buying & Selling eContent Conference
EDS CIO EKM Team - EDS Taxonomist & Content Rationalization Leader
Telephone: +44 (0) 1332 227367 (Hudson House) - Mon
+44 (0)1332 663964 (Home Office) - Tue - Fri
Mobile: +44 (0)7790 492991
Hudson House, Derby, UK
This email contains information which is confidential and may be privileged. Unless you are the intended addressee (or authorised to receive for the addressee) you may not use, forward, copy or disclose to anyone this email or any information contained in this email. If you have received this email in error, please advise the sender by reply email immediately and delete this email.
Electronic Data Systems
Bernadette Boas <bernadette.boas@...>
I cannot imagine you missing one...this is a great listing
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McMaster World Congress #conferences
Dr. Nick Bontis <nbontis@...>
The 29th McMaster World Congress takes place from Wednesday January
16 to Friday January 18, 2008 at the Hamilton Convention Centre.
This conference is one of the highest profile events for the DeGroote
School of Business and we are very proud of its global reputation.
Every year it brings together hundreds of academic researchers,
practitioners and students from all parts of the world. We expect
over 1200 attendees this year!
We are especially proud of this year's line-up of great guest
* Nilam Bedi, United Nations * Professor W.B. Lee, Research Chair
at Hong Kong Polytechnic U. * Edward Rogers, Chief Knowledge
Officer at NASA * Judy Marsales, Real Estate broker and former MPP
* Gerlinde Herrmann, Former Board Chair of HRPAO * Mardi Walker,
VP at Maple Leaf Sports and Entertainment
Please bookmark the conference agenda at the following URL. You can
check out the full program of outstanding speakers and academic
papers we have lined up:
A brand new innovation we have this year is a special Student
Development track. You can hear from a variety of outstanding
speakers present on such topics as:
* getting into the MBA program * getting into the medical school
* careers in real estate, technology, corporate law * personal
financial management * oral communication and presentation skills *
networking tips and business etiquette
We have also made registration and payment very easy this year. Just
visit the following on-line URLs:
1) Register on the following website:
2) Select academic delegate.
3) Use the following 60% discount code: NJWPOPT
4) The net price is $420 for all three days which includes all
sessions, keynote presentations, social events, and all meals. These
low discounted fees are a perfect way to use up some of your PDA! If
you only want to attend a specific session, please contact our office
If you have any questions at all, feel free to contact us.
Tel: (905) 525-9140 x23962
29th McMaster World Congress
The World Will Be There. Will You?
My employer asked if I was interested in attending a KM conference or
two this year, so I started a small list that will support my
decision. I thought this group might be interested, so here's what I
have so far...
Have I missed anything that you would highly recommend? (sorry, this
list only includes United States locations, that was part of the
direction I received for this year)
organizer: km world
name: km world & intranets
location:san jose, ca
organizer: egov institute
name:9th annual km conf
name:13th annual km conf
date:apr 28 - may 2
organizer: academic conf intl
name:5th intl conf on ip, km and ol
location:new york city
name:intl conference on km
organizer: information today, inc
name:enterprise search summit
location:new york city
organizer: cyon engineering
name:innovation insights 2008
name:Gartner Portals, Content & Collaboration Summit
organizer: intl conf on blogs & social media
name:intl conf on blogs & social media
date:mar 31 - apr 2 400
organizer: value network clusters
name:open enterprise 2.0 mashup summit
location:new york city
organizer: pegasus communications inc
name:18th annual pegasus conference
organizer: od network conference
name:OD Network Conference 2008
organizer: cognitive edge
name:applications of complexity, narrative, and sense-making
organizer: cp square
name:foundations of CoP workshop
date:7 weeks, web based
Great Event Lists:
"Long Live the Platform" event at CPsquare starts Jan 14 for 3 weeks #CoP
John D. Smith <john.smith@...>
Think that TWITTER may not be enough of a platform for your community of
practice? Need something more homey than del.icio.us? Think that a
full-fledged platform THAT YOU PAY FOR may be needed?
Join us at CPsquare, where we're exploring a half dozen platforms together
-- attempting to look at the software through the eyes of a community that's
been living on that platform for a while. See registration details here:
http://www.cpsquare.org/News/ ... Currently we're expecting to visit:
* xPERT eCommunity (Q2learning)
* CompanyCommand - Eco (Tomoye)
* TBA - Web Crossing
* TBA - drupal
* CIARIS - Custom-made using Ruby on Rails
* Story-telling in Organizations - Ning
* Best practices in e-learning community - Moodle and Facebook
For each platform / community combination we're having several levels of
* Read a post about the community and the platform, written by a
* View a video that represents a tour of the aforementioned community
* Self-register to use a "play space" where you can get a sense of what the
software is about and how it works
* Participate in a discussion on the platform itself with community members
about their community and their experience of using the platform
* Participate in asynchronous discussions back here that summarize or
reflect on all the foregoing
* Participate in a synchronous phone conference about all of the above
* (Might be follow-on summarization and reflection and meta-conversations)
Rather than asking which platform is "the best" we are asking, "what kinds
of communities thrive on each of these quite different platforms?" We're
inviting community leaders, technology stewards, and software vendors to all
spend three weeks together thinking about issues of common concern.
The event is organized by CPsquare members and is open to guests who
register ($100) here: http://www.cpsquare.org/News/ (CPsquare members who
are presenting or facilitating can bring a guest for free.)
* John D. Smith ~ Voice: 503.963.8229 ~ Skype: smithjd
* Portland, Oregon, USA http://www.learningAlliances.net
* Foundations of CoPs workshop starts Jan 28: CPsquare.org/edu/foundations
* “We are what we eat, and we think what we practice.” -- Geoffrey Bowker
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Enterprise 2.0 Webinar and Debate with Q&A, Friday Jan 11th at 11 am - Noon EST #webinar
Hello all (and happy new year 2008),
There will be a nifty Enterprise 2.0 webinar and debate (free) this
Friday, Jan. 11th, at 11 am - Noon EST:
- you can listen in to hear Andrew McAfee, who coined the phrase
defend the idea of Enterprise 2.0 against noted KM guru Tom
NBC Universal \ General Electric
Cognitive Edge Training in DC Area January 22 - 24. #learning
Dave Snowden and his colleague Michael Cheveldave will be running a Cognitive Edge training & certification course in Arlington VA, January 22 - 24. Even though I've been through the training a few times, I am sorry I cannot attend again as the C-E (eka "Cynefin") methods for sensemaking in complex environments keeps getting richer and richer.
I want Dave to be encouraged to offer this course in the U.S. more often, so am doing my best to get a good turnout.
Here are event details: http://www.cognitive-edge.com/eventsdetail.php?eventid=22
(Use my name and you'll get a 10% discount)
here's a bit more:
Cognitive Edge Accreditation - Applications of complexity, narrative, and sense-making
At the Holiday Inn Arlington, Arlington VA
Cognitive Edge was previously the Cynefin Centre for Organisational Complexity, hosted by IBM.
workshop provides the foundations for practitioners wanting to adopt
complexity thinking and practice. It is lead by Dave Snowden, Founder
of Cognitive Edge and presented by Michael Cheveldave of NuOptiks
Consulting and Wayne Zandbergen of Group W Inc. Further details of
Dave, Michael and Wayne are set out in the Programme attachment.
experience is intensive, providing a deep dive into complexity concepts
and principles, presenting practical tools and software for making
sense of complex adaptive systems and exploring potential applications
and benefits for organisations, teams and individuals.
Re: Thanks to Kate Pugh and Nancy Dixon: Conference call practices #conference-calls
toggle quoted messageShow quoted text
Here is the reply from Bernadette Boas.
From: Boas, Bernadette M [Bernadette.Boas@...]
Sent: Thursday, January 03, 2008 6:38 PM
To: John D. Smith
Subject: RE: [sikmleaders] Re: Thanks to Kate Pugh and Nancy Dixon
I apologize, I have been swamped and unable to respond in a timely manner. I had seen and read your article as well as the follow up.
I initially read your article and perceived it was about the technical components and capabilities for capturing and sharing the knowledge gained from conference calls. However by the response, there appears to be some perception that it was to include overall best practices for executing conference calls (or remote Communities), and capturing and sharing knowledge; as folks mentioned COP's, the facilitator, etc... I would support their perception.
Your article definitely highlights technologies that could be used for conference calls; and the ideas provided are very useful; it is key to capture audio, real time chat and note capture (reviewed by group prior to end of call to validate accuracy of discussion), as well as post summary recaps of the overall meeting (reviewed. However, the success of any conference call is providing 'value to the attendee that makes them WANT to not only attend, but actively participate and contribute'. And you would benefit from positioning that as the foundation for your best practices. Because without that, your audio, instant chat and recap summary will be blank, or at least boring (other than possibly the jokes).
So, as Kate and Linda note, the prep is key, the during critical and the post a great result to benefit not only the attendees but hopefully additional folks. I may repeat what they have said on some things:
Having an agenda is important, but what topics of discussion make up that agenda are key. Need to identify the areas of interest or even pains of the attendees that would make them want to contribute. This can be done by requesting input prior to the call, a simple survey, a broad topic of interest survey (that is then prioritized by attendees that sets a roadmap of discussions).
Then they will show up....so, then be sure the facilitation of the call is made a priority. A facilitator must be identified and act as a facilitator (they cannot be active participant and facilitate effectively). They need to understand the topics, the motivation from the group that created the agenda, that way they can help to draw out the discussion and collaboration from the group. They do not need to target people (that is a turn off), but certainly request input from the group.
Linda's suggestion regarding a quarterly (or more frequently if needed) survey to assess the effectiveness of the recurring calls is critical. As well, you could have interactive questions throughout the call that assesses interest and value (as noted below).
As noted below, a recap of prior discussions, insights, etc... help the attendees to level set the discussion, feel good that they were listened to and understood, etc. It is critical that both the facilitator and scribe do 'not' create their own words or thoughts, they should scribe and recap verbatim or close to specific comments. This reassures understanding, helps attendees to recall discussion, as well provides value to attendee that their comments were valued.
Also, a key lesson, depending on size one scribe may not be able to capture everything, so you can even assign out the different agenda topics to folks, as well as having an overall scribe. This ensures that multiple people are actively listening and capturing.
Also the facilitator must scribe or capture key talking points, action items, and comments that can be recapped at the end of the call - if you are not using real time note taking and viewing (which is distracting to me personally).
Post meeting - recaps are key along with a copy of the audio for not only recall by attendees, but also for those who have not intended, as well as extended individuals who would benefit from the detail (and the members should be told that they should share it).
I often have a few, if not all, members of the call review the notes captured prior to distributing. This would depend on the size of the call, but I never send out notes that have not been reviewed by at least one other person. And as noted previously it is critical that at the end of the call the facilitator summarizes key talking points, issues, action items with owners/due dates), and next steps - this reinforces active listening, understanding and accountability to all.
On the technology points:
But, bottom line is, the overall best practice for knowledge sharing and collaboration is the Value of the Purpose (or agenda) for a Call (meeting, etc.). Your technologies will be blank, empty or silent if you do not have the topics that will get people actively contributing. So as Linda and Kate state, the human aspect of executing calls is critical.
I hope this is helpful, please share this with the group as well. And HAPPY NEW YEAR .