Date   

Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Richard A Vines <plessons@...>
 

I agree with you Douglas. But is this not why we need much greater clarity of the role of knowledge in the emergence of "socio-technical systems". 

Not social systems in isolation, not technology in isolation but socio-technical systems. these redefine boundaries between encoded and implicit knowledge and over time also have impact on tacit knowledge. 

My sense is that the rise of mass iiteracy did the same thing after the invention of the printing press. 

The fact that we can read - what sort of knowledge does this draw upon? There is a relationship between the reader and the object that includes tacit knowledge does it not?

Thanks,


Richard






----- Original Message -----
From:
sikmleaders@...

To:

Cc:

Sent:
Fri, 10 May 2019 10:24:06 -0400
Subject:
Re: [sikmleaders] Question for the KM community


 

Richard,

Interesting insights.

One concern. Most knowledge is and will remain tacit (personal) vs. explicit (codified), and we need to realize that KM is much more than managing codified K, though that seems to be our primary focus.

Ultimately, it will be all about optimizing human potential in the K Age, where K is the driver not muscle power, as in all prior ages (Hunter-Gatherer, Agrarian, Industrial (and Information/Digital Ages).

Douglas Weidner
Exec Chairman, Chief CKM Instructor

On Thu, May 9, 2019 at 5:19 PM 'Richard A Vines' plessons@... [sikmleaders] <sikmleaders@...> wrote:
 

Matt,


I very rarely post stuff these days, and don't really read posts much either. Despite this, I thought I would respond to your question. 

My sense of knowledge management grew out  of a range of inter-related experiences. One of these experiences was in relation to the book production industry (from content creation to content consumption workflows). 

During that time, I came to be aware that after the invention of the Gutenberg Printing press in roughly 1453 and the manufacture of the bible with again roughly 1200 pages, it took about 100 years (perhaps slightly less) for the concept of a table of contents to be included in the production of books. So from the concept of assisting readers navigate content to realising the reality of this,  100 years. And the social effect .... it worked towards the exact opposite effect of what Gutenberg hoped to enable ... the centralisation of power around Rome and the Catholic Church.. 

And, so, we are now perhaps 40-50 years into a transformation of the manufacture of multi model content of a scale of complexity way way beyond the typographic world of  the traditional print industry. And what might out equivalent table of content be that might take a 100 years to come into being?

One wold have to put up there that this so called table of content must surely  be related to "monitoring systems". Energy, ecological, water quality, notions of science-based sustainability. monitoring systems as tables of content, with real time feedback loops at various levels of focus.that allows people options to modify behaviour, adapt and get on. 

It might sound slightly utopian, perhaps even politically correct. But there is a required sense of humility if this quest for developing contemporary tables of content becomes understood as a knowledge management challenge. 

Look at the challenges of the Murray Darling Basin in Australia. A huge experiment in basin scale resource management allocation moving towards real time resource allocation decision making. Initially set up without any commitment to monitoring.or ability to navigate river flows. No access to navigate real time feedback loops. 

And so strangely in this same year in Australia, with the widespread and serious drought across the Murray Darliing Basin, we also find that the Lake Eyre basis is filling with water at levels not seen since around 1973. Go figure. 

As they say ... this notion of knowledge and knowledge management may not necessarily be in my life time .... but perhaps worthy of planetary, as well as localised consideration given the perilous creep of our impact on the planet. 



Richard



----- Original Message -----

To:
"Yahoo! Inc." <sikmleaders@...>
Cc:

Sent:
Wed, 8 May 2019 10:55:29 +0000 (UTC)
Subject:
[sikmleaders] Question for the KM community


 

Hi,

I have been having a conversation with Stan Garfield about a potential talk... The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").

Regards,

Matt


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Douglas Weidner
 

Richard,

Interesting insights.

One concern. Most knowledge is and will remain tacit (personal) vs. explicit (codified), and we need to realize that KM is much more than managing codified K, though that seems to be our primary focus.

Ultimately, it will be all about optimizing human potential in the K Age, where K is the driver not muscle power, as in all prior ages (Hunter-Gatherer, Agrarian, Industrial (and Information/Digital Ages).

Douglas Weidner
Exec Chairman, Chief CKM Instructor

On Thu, May 9, 2019 at 5:19 PM 'Richard A Vines' plessons@... [sikmleaders] <sikmleaders@...> wrote:
 

Matt,


I very rarely post stuff these days, and don't really read posts much either. Despite this, I thought I would respond to your question. 

My sense of knowledge management grew out  of a range of inter-related experiences. One of these experiences was in relation to the book production industry (from content creation to content consumption workflows). 

During that time, I came to be aware that after the invention of the Gutenberg Printing press in roughly 1453 and the manufacture of the bible with again roughly 1200 pages, it took about 100 years (perhaps slightly less) for the concept of a table of contents to be included in the production of books. So from the concept of assisting readers navigate content to realising the reality of this,  100 years. And the social effect .... it worked towards the exact opposite effect of what Gutenberg hoped to enable ... the centralisation of power around Rome and the Catholic Church.. 

And, so, we are now perhaps 40-50 years into a transformation of the manufacture of multi model content of a scale of complexity way way beyond the typographic world of  the traditional print industry. And what might out equivalent table of content be that might take a 100 years to come into being?

One wold have to put up there that this so called table of content must surely  be related to "monitoring systems". Energy, ecological, water quality, notions of science-based sustainability. monitoring systems as tables of content, with real time feedback loops at various levels of focus.that allows people options to modify behaviour, adapt and get on. 

It might sound slightly utopian, perhaps even politically correct. But there is a required sense of humility if this quest for developing contemporary tables of content becomes understood as a knowledge management challenge. 

Look at the challenges of the Murray Darling Basin in Australia. A huge experiment in basin scale resource management allocation moving towards real time resource allocation decision making. Initially set up without any commitment to monitoring.or ability to navigate river flows. No access to navigate real time feedback loops. 

And so strangely in this same year in Australia, with the widespread and serious drought across the Murray Darliing Basin, we also find that the Lake Eyre basis is filling with water at levels not seen since around 1973. Go figure. 

As they say ... this notion of knowledge and knowledge management may not necessarily be in my life time .... but perhaps worthy of planetary, as well as localised consideration given the perilous creep of our impact on the planet. 



Richard



----- Original Message -----

To:
"Yahoo! Inc." <sikmleaders@...>
Cc:

Sent:
Wed, 8 May 2019 10:55:29 +0000 (UTC)
Subject:
[sikmleaders] Question for the KM community


 

Hi,

I have been having a conversation with Stan Garfield about a potential talk.. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").

Regards,

Matt


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Guillermo A. Galdamez
 

Hi all,

In brief:
KM becoming too insular - looking inwards too much, instead of looking out to capitalize on new opportunities. Talking among ourselves too much, instead of talking to our stakeholders and learning to speak in their language, in terms they care about.  Focusing too much on what KM is, and not on what KM can do for the organization.

Thanks for the question Matt! I'm loving the ideas and discussions generated.

- Guillermo


On Wed, May 8, 2019 at 6:55 AM Matt Moore innotecture@... [sikmleaders] <sikmleaders@...> wrote:
 

Hi,

I have been having a conversation with Stan Garfield about a potential talk. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").

Regards,

Matt


Government Information - Open By Design - Online Videos #video

Matt Moore <innotecture@...>
 

Sonya Sherman: https://www.youtube.com/watch?v=h_Rdl098xZA
May Miller-Dawkins: https://www.youtube.com/watch?v=2V0mnL-8Y5M&t=6s
Mel Flanagan: https://www.youtube.com/watch?v=7vCl1hDG4fU


Perceptions of data ownership, rights to access information and data governance are evolving rapidly. People are demanding greater transparency, accountability and participation in decision making (including about access to information and data) – not only from government but also from companies, NGOs and the media. Openness is no longer optional. It must be embedded in organisational culture. This session builds on last year’s event “Government Information Accessibility”, which discussed the issues and challenges for agencies releasing information, and for citizens searching or requesting information. Speakers will share some of the drivers, benefits and practices of openness, including lessons from across Australia and the global open government movement.

Presenters:

Mel Flanagan is creative director and service designer at Nook Studios, her company of researchers, storytellers, designers, and makers of information services. Mel has been involved in making theatre, film, documentaries and useful software tools for over 30 years. She is a pioneer in producing collaborative open government projects and designing data narratives to drive community and industry engagement. She is a local and global advocate for open government, transparency, public participation, open process, data sharing and open data initiatives such as open contracting and beneficial ownership - amongst many other things!

May Miller-Dawkins is an advocate, researcher and coalition builder who works with community groups, foundations, universities and governments to achieve more open government, corporate accountability and community control. She has a track record of bringing together unlikely groups to collaborate, influencing shifts in policy and practice and leading empirical research efforts that have provided new insights and informed new approaches. She was the Director of Governance and Transparency at The B Team and Research Director of Corelab in New York. She was previously head of research at Oxfam Australia. She currently serves on the Australian Open Government Forum as a civil society member and is a board member of Gender at Work.

Sonya Sherman is a librarian, archivist and records manager with experience at the coal face of delivering information services to diverse communities and business users. She is passionate about open government and digital government – their interplay and the role of information governance enabling both. Sonya has developed legislation and policy for public records, FOI, open data and data sharing in Australia, the UK and the Caribbean. She currently works with Objective Corporation, an Australian software company, designing information governance tools for government and regulated industries.


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Richard A Vines <plessons@...>
 

Matt,

I very rarely post stuff these days, and don't really read posts much either. Despite this, I thought I would respond to your question. 

My sense of knowledge management grew out  of a range of inter-related experiences. One of these experiences was in relation to the book production industry (from content creation to content consumption workflows). 

During that time, I came to be aware that after the invention of the Gutenberg Printing press in roughly 1453 and the manufacture of the bible with again roughly 1200 pages, it took about 100 years (perhaps slightly less) for the concept of a table of contents to be included in the production of books. So from the concept of assisting readers navigate content to realising the reality of this,  100 years. And the social effect .... it worked towards the exact opposite effect of what Gutenberg hoped to enable ... the centralisation of power around Rome and the Catholic Church.. 

And, so, we are now perhaps 40-50 years into a transformation of the manufacture of multi model content of a scale of complexity way way beyond the typographic world of  the traditional print industry. And what might out equivalent table of content be that might take a 100 years to come into being?

One wold have to put up there that this so called table of content must surely  be related to "monitoring systems". Energy, ecological, water quality, notions of science-based sustainability. monitoring systems as tables of content, with real time feedback loops at various levels of focus.that allows people options to modify behaviour, adapt and get on. 

It might sound slightly utopian, perhaps even politically correct. But there is a required sense of humility if this quest for developing contemporary tables of content becomes understood as a knowledge management challenge. 

Look at the challenges of the Murray Darling Basin in Australia. A huge experiment in basin scale resource management allocation moving towards real time resource allocation decision making. Initially set up without any commitment to monitoring.or ability to navigate river flows. No access to navigate real time feedback loops. 

And so strangely in this same year in Australia, with the widespread and serious drought across the Murray Darliing Basin, we also find that the Lake Eyre basis is filling with water at levels not seen since around 1973. Go figure. 

As they say ... this notion of knowledge and knowledge management may not necessarily be in my life time .... but perhaps worthy of planetary, as well as localised consideration given the perilous creep of our impact on the planet. 



Richard



----- Original Message -----
From:
sikmleaders@...

To:
"Yahoo! Inc."
Cc:

Sent:
Wed, 8 May 2019 10:55:29 +0000 (UTC)
Subject:
[sikmleaders] Question for the KM community


 

Hi,

I have been having a conversation with Stan Garfield about a potential talk. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").

Regards,

Matt


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Anthony Rhem
 

Anytime Madelyn!

 

Feel free to reach out if you have any additional questions regarding KM and M&A or any of the references.

 

Best Regards

Tony

 

Dr. Anthony J. Rhem, PhD.

CEO/Principal Consultant

A.J. Rhem & Associates, Inc.

www.ajrhem.com

Office: 312-396-4024

 

 

From: sikmleaders@...
Sent: Thursday, May 9, 2019 10:54 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Question for the KM community

 

 

Tony,

 

Thanks for responding to my point about M&A and KM. It is great to see confirmation of the points you made that I have already on my list. I think having a plan for KM  assessment in preparation for making the acquisition decision is a great way to help senior execs understand the value of the knowledge asset that is most often the real reason for the acquisition. KM is more than patents. 

 

I also appreciate the references. 

 

Madelyn

 

MADELYN BLAIR, PHD

Author/ Speaker/ Resilience Advisor

301.371.7100  |  301.471.8721 mobile

Skype: madelynblair

Author Riding the Current and Essays in Two Voices

Visit my blog: www.madelynblair.com

Follow @madelynblair

 

 

 

 

 



On May 8, 2019, at 8:08 PM, tonyr@... [sikmleaders] <sikmleaders@...> wrote:

 

 

Madelyn, here are a few points to consider to make KM a part of the acquisition decision:

 

  • Leverage KM in the company valuation
  • Perform a knowledge audit
  • Based on the Knowledge Audit determine:
    • The knowledge (and this sometimes correlates to a position) needed
    • Key knowledge holders,
    • Knowledge gaps and how to fill them

(This is essential to planning employee and/or business function consolidation or elimination)

  • Create a culture of knowledge sharing (I know easier said than done!)
  • Share updates to the employees during the acquisition process 

 

I have written 2 books in which I included chapters on KM for Mergers and Acquisitions. These books include Knowledge Management in Practice and Knowledge Management in Law Firms: Expertise in Action.

 

Feel free to contact me if there are any questions.

 

Best Regards

Tony

 

Dr. Anthony J. Rhem, PhD.

CEO/Principal Consultant

A.J. Rhem & Associates, Inc.

www.ajrhem.com

Office: 312-396-4024

 

 

 

From: sikmleaders@...  eaders@...> 
Sent: Wednesday, May 8, 2019 9:13 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Question for the KM community

 

  

Matt,

I have recently been working with a company who expands regularly through acquisition. The question that  came up in the KM work was -- How do you make KM part of the acquisition decision? 

Madelyn

MADELYN BLAIR, PHD

Author/ Speaker/ Resilience Advisor

301.371.7100  |  301.471.8721 mobile

Skype: madelynblair

Author Riding the Current and Essays in Two Voices

Visit my blog: www.madelynblair.com

Follow @madelynblair

 

 

 

 

 




On May 8, 2019, at 6:55 AM, Matt Moore innotecture@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi,

I have been having a conversation with Stan Garfield about a potential talk. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").< br>
Regards,

Matt

 

 

 


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Madelyn Blair
 

Tony,

Thanks for responding to my point about M&A and KM. It is great to see confirmation of the points you made that I have already on my list. I think having a plan for KM  assessment in preparation for making the acquisition decision is a great way to help senior execs understand the value of the knowledge asset that is most often the real reason for the acquisition. KM is more than patents. 

I also appreciate the references. 

Madelyn

MADELYN BLAIR, PHD
Author/ Speaker/ Resilience Advisor
301.371.7100  |  301.471.8721 mobile
Skype: madelynblair
Author Riding the Current and Essays in Two Voices
Visit my blog: www.madelynblair.com
Follow @madelynblair







On May 8, 2019, at 8:08 PM, tonyr@... [sikmleaders] <sikmleaders@...> wrote:


Madelyn, here are a few points to consider to make KM a part of the acquisition decision:

 

  • Leverage KM in the company valuation
  • Perform a knowledge audit
  • Based on the Knowledge Audit determine:
    • The knowledge (and this sometimes correlates to a position) needed
    • Key knowledge holders,
    • Knowledge gaps and how to fill them

(This is essential to planning employee and/or business function consolidation or elimination)

  • Create a culture of knowledge sharing (I know easier said than done!)
  • Share updates to the employees during the acquisition process 

 

I have written 2 books in which I included chapters on KM for Mergers and Acquisitions. These books include Knowledge Management in Practice and Knowledge Management in Law Firms: Expertise in Action.

 

Feel free to contact me if there are any questions.

 

Best Regards

Tony

 

Dr. Anthony J. Rhem, PhD.

CEO/Principal Consultant

A.J. Rhem & Associates, Inc.

www.ajrhem.com

Office: 312-396-4024

 

 

 

From: sikmleaders@...  eaders@...> 
Sent: Wednesday, May 8, 2019 9:13 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Question for the KM community

 

  

Matt,

I have recently been working with a company who expands regularly through acquisition. The question that  came up in the KM work was -- How do you make KM part of the acquisition decision? 

Madelyn

MADELYN BLAIR, PHD

Author/ Speaker/ Resilience Advisor

301.371.7100  |  301.471.8721 mobile

Skype: madelynblair

Author Riding the Current and Essays in Two Voices

Visit my blog: www.madelynblair.com

Follow @madelynblair

 

 

 

 

 



On May 8, 2019, at 6:55 AM, Matt Moore innotecture@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi,

I have been having a conversation with Stan Garfield about a potential talk. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").< br>
Regards,

Matt

 




Re: NASA knowledge management story & creating Fellowship program #case-studies #knowledge-transfer

Ed Hoffman
 

I left NASA in 2016 and I am not familiar with this program.
I recommend you search the NASA KM portal (https://appel.nasa.gov) and that should lead you to names to contact.
Ed


On Thu, May 9, 2019 at 8:24 AM sahar.khanloo@... [sikmleaders] <sikmleaders@...> wrote:
 

Dear All,

Can you help me to find some more information available about Nasa's KM journey and specifically when they introduced the different Expert levels within organization. 


This was accompanied by "knowledge Transfer" program which was called also Fellowship. So when the person reached to a senior expert status, he needed to automatically got to a Knowledge transfer program to ensure his knowledge was transferred to the Next Experts.

I would see this as a Good Practice of sharing & securing knowledge, more view or information is much appreciated!


Thanks & regards

Sahar



--
Edward J Hoffman, PhD
CEO, Knowledge Strategies
PMI Strategic Advisor
Senior Faculty, Columbia University School of Professional Studies

www.linkedin.com/in/edward-j-hoffman0516 
 




Re: 2019 Midwest KM Symposium #conferences

Susan Ostreicher
 

Stan, thank you for sharing this. I joined the LinkedIn group, but I'm having trouble finding information on how to sign up for the 2019 event, or how to submit a proposal. Can anyone steer me in the right direction, please? Thanks!


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Paul McDowall
 

That's a great question, Matt.  Our experience in the Canadian public service was striking and disheartening.  As some know, I was chairperson of the Canadian Interdepartmental KM Forum for over 16 years and we saw hundreds of KM initiatives.  Only 3 initiatives were successful: not a very good track record.  All the rest may have accomplished something (IT, templates, Knowledge Audits, studies, etc) before fading into obscurity but with little or no business value, lasting effect or organizational awareness of the initiative's existence.  I find that just plain weird for a domain like KM that is and should be transformative.  I confess to still being amazed that KMers do not learn from the past. (That's the negative aspect) 

There is a wealth of good experience and insight to share and learn from and much of it is shown in our conversations here.  IMHO we need to understand the simple factors of successfully applying KM to business needs.  Throwing one stone into a pond doesn't have much effect.  Throwing many stones into a pond can have much more effect.  Quite simply, we need more real success stories. 
Best
Paul


Re: ServiceNow Knowledge Admin - Training? #call-center #learning

Phil Verghis
 

Hi,

 

ServiceNow also uses KCS, and I can connect you with the person heading the efforts internally.

 

Peace,

 

Phil

www.kleverinsight.com

 

From: sikmleaders@... <sikmleaders@...>
Sent: Thursday, May 9, 2019 8:27 AM
To: Chris Collison chris.collison@... [sikmleaders] <sikmleaders@...>
Subject: Re: [sikmleaders] ServiceNow Knowledge Admin - Training?

 

 

Hi, I have experience with the KCS method applied in ServiceNow. You can find detailed information about KCS (Knowledge Centered Service) on this website: https://library.serviceinnovation.org/KCS   ServiceNow is a KCS Verified tool, so this methodology might help you to set up your knowledge base in ServiceNow (it's not a ServiceNow instruction, though, if that's what you're looking for).

 Let me know if you need more information or have any questions!

Carla

 

On Thu, May 9, 2019 at 12:40 AM kimahmer@... [sikmleaders] <sikmleaders@...> wrote:

 

Hello! I've been absent in the group for a long time but hope to begin to participate again. Is anyone managing a ServiceNow Knowledge base out there? I'm looking for training and can't seem to find any specific to the KM admin role. I'm open to any and all suggestions! 

 

Thanks! 


Re: ServiceNow Knowledge Admin - Training? #call-center #learning

Carla Verwijs
 

Hi, I have experience with the KCS method applied in ServiceNow. You can find detailed information about KCS (Knowledge Centered Service) on this website: https://library.serviceinnovation.org/KCS   ServiceNow is a KCS Verified tool, so this methodology might help you to set up your knowledge base in ServiceNow (it's not a ServiceNow instruction, though, if that's what you're looking for).
 Let me know if you need more information or have any questions!
Carla

On Thu, May 9, 2019 at 12:40 AM kimahmer@... [sikmleaders] <sikmleaders@...> wrote:
 

Hello! I've been absent in the group for a long time but hope to begin to participate again. Is anyone managing a ServiceNow Knowledge base out there? I'm looking for training and can't seem to find any specific to the KM admin role. I'm open to any and all suggestions! 


Thanks! 


NASA knowledge management story & creating Fellowship program #case-studies #knowledge-transfer

Sahar Khanloo
 

Dear All,

Can you help me to find some more information available about Nasa's KM journey and specifically when they introduced the different Expert levels within organization. 


This was accompanied by "knowledge Transfer" program which was called also Fellowship. So when the person reached to a senior expert status, he needed to automatically got to a Knowledge transfer program to ensure his knowledge was transferred to the Next Experts.

I would see this as a Good Practice of sharing & securing knowledge, more view or information is much appreciated!


Thanks & regards

Sahar


Re: ServiceNow Knowledge Admin - Training? #call-center #learning

Sahar Khanloo
 

Hello,
Our IT department is currently using Service Now, I asked them for some more information and they directed me to the generic information on the website for the service now:

I am not sure if this will help, but give it a check.

Regards
Sahar


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Jasper Lavertu
 

What I fear most is that KM is seen by knowledge workers and management as something 'extra' besides the primary work to be done (which is being productive and make money). The fear that knowledge workers and management are focusing on today only: knowledge workers producing deliverables and meet deadlines, management as 'firefighters' (reacting to ad hoc issues).


While management express their commitment regarding KM and agrees that the organization needs to learn, in practice their commitment is not always noticeable.

In fact, knowledge workers are mainly assessed by how successful they applied their knowledge (in meeting deadlines and quality of delivered work) and less by how they helped the organization to actually learn (at least that's my experience).


This contribution was to answer the ‘fear’ question only. I do have more positive experiences as well 😉 


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Murray Jennex
 

At the risk of offending, I'll offer the following:

I fear that the push for political correctness will supersede the quest for knowledge and thus turn KM into a discipline espousing political slogans and such....murray jennex


-----Original Message-----
From: Matt Moore innotecture@... [sikmleaders]
To: Yahoo! Inc.
Sent: Wed, May 8, 2019 3:55 am
Subject: [sikmleaders] Question for the KM community

Hi,

I have been having a conversation with Stan Garfield about a potential talk. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").

Regards,

Matt


------------------------------------
Posted by: Matt Moore <innotecture@...>
------------------------------------


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Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Nancy White
 

We fear questions without certain, black and white answers. We lack the skill (or courage?) to work polarities and "wicked questions" which ask us to find a way to work with seemingly opposing demands and conditions. We struggle to shift our own mindsets while hoping to shift others'. We worry that at the moment when KM could really make a difference, we don't practice leadership, even if absent in our leaders. 

Are those gnarly enough? They have very specific, tactical implications!!!

Nancy W

On Wed, May 8, 2019 at 7:03 PM Stephen Bounds km@... [sikmleaders] <sikmleaders@...> wrote:


Hi Matt & Stan,

I believe that the most confronting question that we face is "Aren't all people doing KM already?" Because for the sake of trying to create engagement, we often cry "Yes!" and then fundamentally undermine the reason for our existence.

My view is that a number of preconditions need to be met for something to count as "knowledge management":

  • It needs to be grounded in an explicit Theory of Change (TOC)
  • It needs to target sustained change in organisational decision-making processes and actions
  • The mere existence of operational knowledge processes (eg maintaining a knowledge base) is not sufficient

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 9/05/2019 9:14 am, stangarfield@... [sikmleaders] wrote:
 
Matt,

Thanks for starting this discussion. Here is my list of fears.
  1. KM people are laid off, KM programs are scaled back, or KM programs are totally eliminated.
  2. KM never progresses beyond product implementation/migration, fads, and me-too mimicking.
  3. KM gets stuck repeating familiar platitudes, superficial efforts, and simplistic approaches.
  4. KM programs become mired in empire building, turf wars, political struggles.
  5. Senior leaders never move past giving lip service to KM; they don't really care about it, don't inspect its use, and don't use it themselves.

Regards,
Stan



Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Stephen Bounds
 

Hi Matt & Stan,

I believe that the most confronting question that we face is "Aren't all people doing KM already?" Because for the sake of trying to create engagement, we often cry "Yes!" and then fundamentally undermine the reason for our existence.

My view is that a number of preconditions need to be met for something to count as "knowledge management":

  • It needs to be grounded in an explicit Theory of Change (TOC)
  • It needs to target sustained change in organisational decision-making processes and actions
  • The mere existence of operational knowledge processes (eg maintaining a knowledge base) is not sufficient

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 9/05/2019 9:14 am, stangarfield@... [sikmleaders] wrote:

 
Matt,

Thanks for starting this discussion. Here is my list of fears.
  1. KM people are laid off, KM programs are scaled back, or KM programs are totally eliminated.
  2. KM never progresses beyond product implementation/migration, fads, and me-too mimicking.
  3. KM gets stuck repeating familiar platitudes, superficial efforts, and simplistic approaches.
  4. KM programs become mired in empire building, turf wars, political struggles.
  5. Senior leaders never move past giving lip service to KM; they don't really care about it, don't inspect its use, and don't use it themselves.

Regards,
Stan


Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Nancy Dixon
 

What I hear the most is that “we put in a system (e.g. sharepoint, confluence, slack)     but we can’t get people to use it to collaborate.”

Nancy
 
 


On May 8, 2019, at 6:14 PM, stangarfield@... [sikmleaders] <sikmleaders@...> wrote:

 

Matt,

Thanks for starting this discussion. Here is my list of fears.
  1. KM people are laid off, KM programs are scaled back, or KM programs are totally eliminated.
  2. KM never progresses beyond product implementation/migration, fads, and me-too mimicking.
  3. KM gets stuck repeating familiar platitudes, superficial efforts, and simplistic approaches.
  4. KM programs become mired in empire building, turf wars, political struggles.
  5. Senior leaders never move past giving lip service to KM; they don't really care about it, don't inspect its use, and don't use it themselves.

Regards,
Stan



Re: What is the most challenging question for the KM community? What is our biggest fear? #state-of-KM

Anthony Rhem
 

Madelyn, here are a few points to consider to make KM a part of the acquisition decision:

 

  • Leverage KM in the company valuation
  • Perform a knowledge audit
  • Based on the Knowledge Audit determine:
    • The knowledge (and this sometimes correlates to a position) needed
    • Key knowledge holders,
    • Knowledge gaps and how to fill them

(This is essential to planning employee and/or business function consolidation or elimination)

  • Create a culture of knowledge sharing (I know easier said than done!)
  • Share updates to the employees during the acquisition process

 

I have written 2 books in which I included chapters on KM for Mergers and Acquisitions. These books include Knowledge Management in Practice and Knowledge Management in Law Firms: Expertise in Action.

 

Feel free to contact me if there are any questions.

 

Best Regards

Tony

 

Dr. Anthony J. Rhem, PhD.

CEO/Principal Consultant

A.J. Rhem & Associates, Inc.

www.ajrhem.com

Office: 312-396-4024

 

 

 

From: sikmleaders@...
Sent: Wednesday, May 8, 2019 9:13 AM
To: sikmleaders@...
Subject: Re: [sikmleaders] Question for the KM community

 

 

Matt,

I have recently been working with a company who expands regularly through acquisition. The question that  came up in the KM work was -- How do you make KM part of the acquisition decision? 

Madelyn

MADELYN BLAIR, PHD

Author/ Speaker/ Resilience Advisor

301.371.7100  |  301.471.8721 mobile

Skype: madelynblair

Author Riding the Current and Essays in Two Voices

Visit my blog: www.madelynblair.com

Follow @madelynblair

 

 

 

 

 



On May 8, 2019, at 6:55 AM, Matt Moore innotecture@... [sikmleaders] <sikmleaders@...> wrote:

 

Hi,

I have been having a conversation with Stan Garfield about a potential talk. The thing I want to find out is: "What is the most confronting and challenging question for the knowledge management community? What is our biggest fear?"

Now "Is KM dead?" is not allowed. That question has reached a similar stage to the Monty Python Parrot Sketch for me ("probably pining for the fjords").

Regards,

Matt

 

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