Date   

Re: June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

tman9999@...
 

Lee Romero asked about managing risk of inaccurate info provided by AI-enabled search.

Over the course of 30 years of observing the rapid evolution of business systems and introduction of new tech to support knowledge workers during my consulting work; and studying the evolution of technolgy eras across the millennia, I arrived at the following theorem:

The first use of any new technology generally includes applying it to improve or automate whatever was already being done manually.

The corollary of this is: You cannot automate that which you don’t already do well manually.

Internal combustion, electric motors, spreadsheets, Google Maps (remember AAA Trip Tiks??), photography, ERP, WorkDay...pick any one of these, and take a look at how they were initially applied when they first came on the scene. And then consider the myriad novel, unexpected ways in which they were put to use - often times far exceeding expectations that led to their rise in the first place.

And so it will be with AI. If we are worried about how AI-based agents used for info search might expose companies to greater risk due to inaccurate or superseded search results, the first place I’d look is how well these risks are being managed now in the existing “manual” environment, in which a knowledge worker evaluates the search results and applies experience and judgement to discern which results have merit and which do not.

To the degree that there is a high degree of variability in those results between different operators, the ability to “automate” it via AI may be challenging at best; or not yet possible at worst. If some searchers do it better than others, is it due to lack of training being developed? Or inability to develop effective training? If the latter, then how can we automate it with AI, if we still don’t know how to get uniform results from manual workers doing it once they’ve been properly trained? (See Short’s corollary above: you can’t automate that which you don’t do well manually!).

This may be a case of using AI initially to tease out and codify the algorithms and heuristics used by expert searchers in order to program the AI to do it. This recursive process could be facilitated via Machine Learning (ML); or manually through trial and error, via experts comparing their search results to the AI agents’ results, divining the sources of variance, and using that to “tune” the AI’s algorithms or heuristics. Rinse and repeat until the results reach a high enough level of fidelity so as to be considered within the limits of tolerable risk. (Remember when WikiPedia was still new? It took awhile before researchers were forced to accept that the error rate contained in Wikipedia had reached parity with the then-standard for general reference, The Encyclopedia Britannica).

So that’s my take on this question, which is an interesting one, to be sure. But one that is definitely not without precedents from which we can gain insights regarding how we might anticipate it to evolve.

Tom
TSC
Tom Short Consulting
San Francisco


June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Ray Sims
 

I thought of Kate's SIKM presentation of yesterday when I listened to

https://a16z.com/2019/06/19/history-and-future-of-machine-learning/ today.

 

Tom Mitchell (http://www.cs.cmu.edu/~tom/) outlines a compelling vision for Conversational Learning with our phone digital assistant.

 

Here is a two+ minute audio clip of this part of the conversation: https://www.airr.io/quote/5d0a83f98ef6251ceb44a2b1

 

Ray Sims

http://www.the12thchapter.com


Re: June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Lee Romero
 

Kate - Thanks for bringing up this question that'd I'd asked.

Another detail to share - like many large organizations, mine can be quite "risk averse" - beyond the "intelligent agent" context, it is something that (as I am the business owner of our enterprise search solution) I hear about in the vein of how we ensure that our users find authoritative content when they are looking for it - That is, when a user turns to our search and looks for some information related to a client engagement, if they find out-of-date or wrong information and make a decision based on that, we could open ourselves up to legal repercussions. 

That expectation does extend to intelligent agents.  If a user interacts with one and is given a wrong answer, that could be a significant problem.  

The "obvious" answer is ensuring your agent (or search) is only fed "correct" content, but that is in most practical situations not possible to guarantee.  And if you use external information with an intelligent agent (you mention this by way of using open source content, for example), you are opening yourself up to the possibility of using unvalidated information.

What have others done when faced with this challenge?

Regards
Lee Romero

On Wed, Jun 19, 2019 at 10:31 AM Katrina Pugh katrinabpugh@... [sikmleaders] <sikmleaders@...> wrote:


Hello, Stan and SIKM'ers
It was great to discuss "conversational AI" and "AI for conversation." Lee and Linda raised good questions, and I would love to hear others' thoughts:

1. Lee: How do we build trust when intelligent agents (chat bots) are imperfect? (I initiated the question about how we can underscore that we're all contributors to the bot's success, and see the complaints as opportunity for experimentation and engagement.  We become citizens!) 

2. Linda: How do we make sure that the AI-enabled conversation supports diversity, e.g., introverts? (Sierra added that there is more "space for reflection and return" in applications like Teams and Chat.)

Thanks, and I look forward to hearing from you!
Kate

Katrina Pugh
EY | Advisory Services | Digital, Data and Analytics Practice
Columbia University | Info and Knowledge Strategy Master's Program Faculty
Mobile 617-967-3910


On Wed, Jun 19, 2019 at 12:15 AM stangarfield@... [sikmleaders] <sikmleaders@...> wrote:
 

TO: SIKM Leaders Community

Today we held our 166th monthly call. Here are the details:

Thanks to Kate for presenting and to the many members who participated in the conversation. Please continue the discussion in the Yahoo! Group by replying to this thread.


Tweets and group chat comments

  • From Joe Raimondo: Elucidating SIKM Leaders session with Kate Pugh on Conversational AI
  • David Eddy mentioned the 90-9-1 Rule of Thumb. My article on this - Fact or Fiction? https://www.
  • Tom Barfield mentioned https://www.touchcast.com
  • From Vijayanandam V M: Kate, I have a use case in our enterprise to link to Conversational AI. "Decision making in organization moving from virtual meetings to Conversational chat apps like WhatsApp"




Re: June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Stan Garfield
 

How to change your email address: Click on Edit Membership under the Membership drop-down menu in the upper right on the Yahoo group page, and then click on the pencil icon next to Identity to edit your email address.

If you have problems, I can remove you from the group and send an invitation to a new email address.


Re: June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Mark Zoeckler
 

Hi Stan - Could you possibly change my email address for this group to zoeckler.mark@... - or is that something I have to do with Yahoo Groups?

I hope you are doing well.

Mark

On Tue, Jun 18, 2019 at 9:15 PM stangarfield@... [sikmleaders] <sikmleaders@...> wrote:
 

TO: SIKM Leaders Community

Today we held our 166th monthly call. Here are the details:

Thanks to Kate for presenting and to the many members who participated in the conversation. Please continue the discussion in the Yahoo! Group by replying to this thread.


Tweets and group chat comments

  • From Joe Raimondo: Elucidating SIKM Leaders session with Kate Pugh on Conversational AI
  • David Eddy mentioned the 90-9-1 Rule of Thumb. My article on this - Fact or Fiction? https://www.
  • Tom Barfield mentioned https://www.touchcast.com
  • From Vijayanandam V M: Kate, I have a use case in our enterprise to link to Conversational AI. "Decision making in organization moving from virtual meetings to Conversational chat apps like WhatsApp"


Re: June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Katrina Pugh
 

Hello, Stan and SIKM'ers
It was great to discuss "conversational AI" and "AI for conversation." Lee and Linda raised good questions, and I would love to hear others' thoughts:

1. Lee: How do we build trust when intelligent agents (chat bots) are imperfect? (I initiated the question about how we can underscore that we're all contributors to the bot's success, and see the complaints as opportunity for experimentation and engagement.  We become citizens!) 

2. Linda: How do we make sure that the AI-enabled conversation supports diversity, e.g., introverts? (Sierra added that there is more "space for reflection and return" in applications like Teams and Chat.)

Thanks, and I look forward to hearing from you!
Kate

Katrina Pugh
EY | Advisory Services | Digital, Data and Analytics Practice
Columbia University | Info and Knowledge Strategy Master's Program Faculty
Mobile 617-967-3910


On Wed, Jun 19, 2019 at 12:15 AM stangarfield@... [sikmleaders] <sikmleaders@...> wrote:
 

TO: SIKM Leaders Community

Today we held our 166th monthly call. Here are the details:

Thanks to Kate for presenting and to the many members who participated in the conversation. Please continue the discussion in the Yahoo! Group by replying to this thread.


Tweets and group chat comments

  • From Joe Raimondo: Elucidating SIKM Leaders session with Kate Pugh on Conversational AI
  • David Eddy mentioned the 90-9-1 Rule of Thumb. My article on this - Fact or Fiction? https://www.
  • Tom Barfield mentioned https://www.touchcast.com
  • From Vijayanandam V M: Kate, I have a use case in our enterprise to link to Conversational AI. "Decision making in organization moving from virtual meetings to Conversational chat apps like WhatsApp"


June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Stan Garfield
 
Edited

TO: SIKM Leaders Community

Yesterday we held our 166th monthly call. Here are the details:
Thanks to Kate for presenting and to the many members who participated in the conversation. Please continue the discussion by replying to this thread.


Tweets and group chat comments

  • From Joe Raimondo: Elucidating SIKM Leaders session with Kate Pugh on Conversational AI
  • David Eddy mentioned the 90-9-1 Rule of Thumb. My article on this - Fact or Fiction?
  • Tom Barfield mentioned
  • From Vijayanandam V M: Kate, I have a use case in our enterprise to link to Conversational AI. "Decision making in organization moving from virtual meetings to Conversational chat apps like WhatsApp"


Podcast - The Unintelligent Organisation #podcast

Matt Moore <innotecture@...>
 

Hi,

A topic that I am amply equipped to talk about: stupidity.


Re: 2019 Midwest KM Symposium #conferences

Derek Bostic
 

Nancy - we have your proposal.  Someone from the planning team will be reaching out in the next to touch base with you.  Thanks! 


Re: 2019 Midwest KM Symposium #conferences

Nancy Dixon
 

Derick  I submitted a proposal several weeks ago. Do you have it or do you need me to resend it.

Nancy
 


On Jun 17, 2019, at 4:45 PM, derekbostic@... [sikmleaders] <sikmleaders@...> wrote:

Hello - my name is Derek Bostic and my organization will be hosting this year's symposium in Cincinnati.  Like many others in this group and in the field, I was a KM practitioner well before I knew what KM was.  My first true KM immersion occurred at Midwest KM and I can't imagine not attending it moving forward.  I appreciated the candor, conversation and support I received as well as the relationships I built as a result of attending.  If you're available we'd love to have you attend and hopefully join the broader conversation as a presenter.  Our goal is to create an "unconference" feel where there are more conversations, interactions and applications than other events you might have previously attended.  Please consider joining us as we discuss how we can positively disrupt our organizations through KM.  


Best, 

Derek Bostic 



Re: 2019 Midwest KM Symposium #conferences

Derek Bostic
 

Hello - my name is Derek Bostic and my organization will be hosting this year's symposium in Cincinnati.  Like many others in this group and in the field, I was a KM practitioner well before I knew what KM was.  My first true KM immersion occurred at Midwest KM and I can't imagine not attending it moving forward.  I appreciated the candor, conversation and support I received as well as the relationships I built as a result of attending.  If you're available we'd love to have you attend and hopefully join the broader conversation as a presenter.  Our goal is to create an "unconference" feel where there are more conversations, interactions and applications than other events you might have previously attended.  Please consider joining us as we discuss how we can positively disrupt our organizations through KM.  

Best, 

Derek Bostic 


June 2019 SIKM Call: Kate Pugh - Conversational AI #conversation #AI #monthly-call

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.

SIKM Leaders Community Monthly Call



Video/Audio- The Social Media Manager: More Than Memes - 5 June 2019 #video #social-media

Matt Moore <innotecture@...>
 

Here is video & audio from the recent Information innovation @ UTS event: https://www.meetup.com/en-AU/Information-Innovation-UTS/events/259517515/


Maya Mausli & Lauren Mathieson (We Are Social / PwC Australia) - Confessions of a Social Media Manager:https://www.youtube.com/watch?v=PJ4jU7SbSU4
Jennifer Hagedorn (UTS) - Social Media Futures: 'Un-black-boxing' social: https://www.youtube.com/watch?v=RDbcWRRmC7U
Joanne Jacobs (Disruptors Handbook) - Social Media Influence: https://www.youtube.com/watch?v=52F1CHDH1kE
Q&A Discussion: https://soundcloud.com/user-722164145/qa-session-for-information-innovation-uts-session-the-social-media-manager-more-than-memes

As social media has grown, so social media management for organizations has moved from a sidehustle for an intern to a professional role. This session explores the opportunities and challenges of that role. We will discuss:
- What a social media manager actually does.
- How they engage both the organizations they work in and the broader general publics.
- The rise of the "influencer" and what this means for social media managers


Knowledge is Power - a reflection from the life of the late Bob Hawke - Australian Prime Minister 1938-1991. #thought-leaders

Richard Vines <plessons@...>
 

As we continue to ponder the role of "knowledge", "knowledge management", management of knowledge, "information" and all the rest of it, I feel somewhat compelled (not sure why) to reflect on one aspect of the life of Australia's now late prime minister - Bob Hawke.

Professor Ross Gaurnaut, an eminent Australian economist reflected at Hawke's recent memorial service in Sydney about Hawke's underlying commitment to knowledge:

I quote from Garnaut's talk - which can be viewed on youtube here


“Knowledge is Power” is the motto of Perth Modern School, Bob Hawke’s old school and mine.

 

Just before we sat down this morning, the Premier of WA asked me to tell you that a new Bob Hawke College is soon to be opened alongside our old school.

 

Knowledge is Power.

 

Hawke understood that widely shared knowledge was the foundation of a successful democracy:

 

his National Economic Summit was all about educating us on our critical problems and the changes necessary to overcome them;

 

speeches at home and abroad were, from the start, exercises in public education about outward-looking change, reorientation, the advantages of open trade.

 

Hawke said we should be the clever country, built on our brains and knowledge.

 

One of his proudest achievements was a transformational increase in the numbers of Australian schoolchildren completing Year 12.

 

He implemented the policies through which Australia became a leading place of learning for international students.

 

He was an Australian social democrat at home in every international context - 

 

Chinese leaders engaging with him late into the night in Nanjing, Chengdu and Perth about the reforms transforming China, with an intimacy that had no parallel.

 

Making sure through his close friend Secretary for State George Shultz that the US was never surprised by what we were doing in China.;

 

Nelson Mandela attributing a crucial role to his global financial sanctions;

 

using his high personal standing to draw together the leaders of the Asia Pacific to form APEC.

 

Bob Hawke had one of the most analytically strong, retentive and well-disciplined minds with which I have interacted in a lifetime of working with clever people.

 

His focus and stamina enabled productive work with staff, ministers, public servants and the people.

 

He had always read in good time a paper prepared for him. Usually overnight.

 

He respected the Public Service as a rich resource of knowledge, experience and analytic capacity

 

He was the purposeful leader of a Ministry of unequalled talent, ensuring prominence for Bill Hayden and his supporters, setting priorities for reform, letting Ministers get on with the job, and talking things through face to face when they did not go to plan.

 

We in his office loved going to work.

 

Our interactions could be shocking in their honesty. 


Hawke expected to be told, forcefully, if any of us thought a Government position or Prime Ministerial idea was unsound.

 

And he took full personal responsibility for a position based on advice when political gales blew against it.

 

Bob Hawke showed us how good democratic government can be. 

 

Amidst the daunting contemporary realities, his life as Prime Minister gives hope for a democratic future with broadly shared prosperity, for our country and for humanity.  




Invitation to participate :: Agile Knowledge-LAB #agile

Joel Muzard
 

Hello sikmers,


I invite you to participate on the June Agile Knowledge-LAB.
If you are in London, join me !


Invitation to participate :: Online Knowledge-LAB :: Collective Intelligence in Action :: June 18, 2019

The Personal and Organizational Agile Transformations triggered by the need of more complex actions : Teaming for Results
http://www.a-i-a.com/k-net/K-Lab-events.html

Come to share your ideas and experiences.
K-LAB is now scheduled for :
Date: Tuesday, June 18, 2019
Time:
10:00 San Francisco Time Zone
13:00 h EDT Toronto, Ottawa and New York Time Zone
18:00 in London Time Zone and at WeWork
http://www.a-i-a.com/k-net/K-Lab-events.html






Re: 2019 Midwest KM Symposium #conferences

Chet Robinson
 

Hello, I invite all KM professionals, especially those who are relatively new to the field, to join us for what should be an informative and collegial time. After managing content and collaboration-related KM responsibilities as part of my marketing roles for nearly a decade, I took a lead KM role within Teradata's professional services organization in 2016.  Attending the 2018 KM Midwest Symposium helped further clarify my appreciation of the many disciplines within KM. I had previously attended KMWorld and appreciated the experience, but the Symposium's value for me was the quality of the networking and interactions one can have with a more modest sized group.

I have assisted the planning team for this year's symposium, primarily focused on developing content that can help generate discussion about the ways in which KM leaders can most effectively demonstrate the relevance of what we do to both front-line knowledge workers and senior executives. If you have any experience or thought leadership about how to best approach this challenge or other "burning platforms," please take the time to visit the symposium site and submit your proposal. 

Sincerely,
Chet Robinson
Knowledge Management Lead - Regions, Go to Market Operations
Teradata 


Re: KM Reading Lists #books

Phil Barnett
 

I also like Managing Organizational Knowledge by Chuck Tryon.  It presents a fairly practical project management approach to KM improvements.

Best to you,
Phil



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CFP: International Conference on Next Generation Libraries-2019 (NGL-2019), December 12-14, 2019 | NIT Rourkela, India. #call-for #conferences

Bhojaraju Gunjal
 

Dear Professional Colleagues,

It gives us immense pleasure to inform you that the International Conference on Next Generation Libraries-2019 (NGL-2019) on New Trends & Technologies, Collaboration & Community Engagement, Future Librarianship, Library Spaces & Services which will be held from December 12-14, 2019 at TIIR Auditorium, National Institute of Technology, Rourkela, India.

This conference organised by Biju Patnaik Central Library, National Institute of Technology, Rourkela, India in collaboration with Special   Libraries   Association (SLA, USA)- Asian   Chapter.  NGL-2019 will provide a platform to discuss on the above themes along with related issues and challenges and probable solutions to overcome risks associated with the future of different types of libraries.

 

NGL-2019 provide an excellent opportunity for all including Librarians, Information Professionals, Knowledge Managers, Researchers  and  Practitioners  to  share experiences,  ideas,  research  results,  meeting  and  networking in all  aspects  of new Emerging Technology in Libraries. Don't miss out on the many opportunities which will allow you to share your experiences and learn from other professionals.  There  will  be many  events,  including  educational  programs,  networking  events,  receptions,  vendor product presentations, panel discussions and so on.

 

Therefore, on behalf of the Organizing Committee, I extend you a warm invitation to Call for Papers and Participate in the NGL- 2019 in which renowned personalities from the library profession will deliberate across the globe. I am sure that the discussions and interaction during the conference will promote a wider understanding of the subject.  I take this opportunity to extend my invitation to you to contribute the research/case studies to theme and sub-themes for the presentation and publication. I look forward to receiving your paper and solicit your participation in this prestigious conference. 

 

Important Dates:

 

Full Paper submission deadline:

06th  September 2019

Full Paper  Notification of acceptance:

30th  September 2019

Final Paper Submission deadline:

15th October 2019

Registration deadline for Authors:

1st  November  2019

Conference Dates:

12-14  December 2019

 

For more details refer : https://ngl2019.blogspot.com/ |  https://ngl2019.webnode.com  | Brochure

 

Looking forward to meet you at Rourkela, India.

 

With regards

 

Bhojaraju Gunjal, Ph.D

Convener & Organizing Secretary - NGL-2019

Head & Deputy Librarian,

Biju Patnaik Central Library,

National Institute of Technology Rourkela.

Rourkela - 769008. Odisha. INDIA.

Phone: 0061-2462101 / 9040511891 

E-mail: ngl2019.india@...  | 

Web: http://ngl2019.nitrkl.ac.in  |    https://ngl2019.webnode.com/



Re: KM Reading Lists #books

Stan Garfield
 


Re: KM Reading Lists #books

Anthony Rhem
 

Stan, here is another KM book to add to the list: Knowledge Management in Law Firms: Expertise in Action, 2016;

Globe Law and Business: https://www.globelawandbusiness.com/books/knowledge-management-in-law-firms-expertise-in-action

 

Thanks

Tony

 

Dr. Anthony J. Rhem, PhD.

CEO/Principal Consultant

A.J. Rhem & Associates, Inc.

www.ajrhem.com

Office: 312-396-4024

Cell: 312-696-9705

 

 

From: sikmleaders@...
Sent: Tuesday, June 11, 2019 1:35 PM
To: sikmleaders@...
Subject: [sikmleaders] KM Reading Lists

 

 

I just updated my list of Knowledge Management Books. If you have other books or reading lists you think I should add, please reply with links.



A longer list of books mentioned in my Profiles in Knowledge Series and earlier blog posts is also available. The two most recent articles in the series are:

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