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SUMMARY & NEXT STEPS: Are there gender differences in posting behavior in this community?
#gender
Hello, SIKM Community Thank you for your courageous and insightful comments on your experience of gender and difference in our SIKM community. Nancy Dixon and I read every line in every post, parsed them, coded them, tallied common themes, and summarized this for us all to consider.(Please see attached.) We summarized this with the goal of inquiring, not placing judgment. We may have missed some nuances or thoughts, so, please feel free to send us updates (emails in the attached). Next steps will be two live one-hour discussions each including approximately six people, and representing a balance of genders, regions, experience levels and job types. If you would like to be a part of these discussions, please let Kate Pugh and Nancy Dixon know (emails in the attached), and if there is space available, we will contact you.. We hope to conduct those discussions over the next month, and bring back concrete recommendations. We will also conduct a survey of the full community to assess those recommendations. Thanks and Happy Thanksgiving! Kate and Nancy Katrina Pugh AlignConsulting | Collaboration AI and Strategy Columbia University | Info and Knowledge Strategy Master's Program Faculty Mobile 617-967-3910
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Re: Free UTS Webinar: Games & Learning - 26 Nov 2019
#video
#webinar
#gamification
#learning
Fascinating and helpful. Thanks for these links.
T.J. Elliott https://www.linkedin.com/in/tjelliott/detail/recent-activity/posts/
Sent from Mail for Windows 10
From: Matt Moore via Groups.Io
Sent: Tuesday, November 26, 2019 10:38 PM To: Reply To Group; KM4Dev; Australasian Facilitators Network Discussion Forum Subject: [SIKM] Online Videos: Games & Learning
Sam Chu: https://youtu.be/QTJWE8boQFs Catherine Beavis: https://youtu.be/a0bsiURdg-c Helen Chan: https://youtu.be/tvYAkM2uEH8
How can we harness techniques such as games and social media to improve education? This session
explores the role of games in learning:
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Free UTS Webinar: Games & Learning - 26 Nov 2019
#video
#webinar
#gamification
#learning
Matt Moore <innotecture@...>
Sam Chu: https://youtu.be/QTJWE8boQFs
Catherine Beavis: https://youtu.be/a0bsiURdg-c
Helen Chan: https://youtu.be/tvYAkM2uEH8
How can we harness techniques such as games and social media to improve education? This session explores the role of games in learning:
- Describe a good game for learning in schools/higher education. - How do we design effective games for education? - Are there ways to understand their effectiveness? Dr. Sam Chu is currently an Associate Professor in the Faculty of Education, the University of Hong Kong (HKU). His areas of expertise include gamified learning, 21st Century Skills and Social Media in Education. He has a PhD in Education and e-Learning from the Institute of Education, University College London, and a PhD in Information and Library Science from HKU. Professor Catherine Beavis is Professor of Education in the Faculty of Education and the Arts at Deakin University, Australia. Her research addresses English and Literature education, English curriculum history, young people and digital culture, ICT and new media, critical literacy, in and out of school literacies and computer games. She has edited six books, with a further two in preparation, addressing videogames and learning (Serious Play) and Literature Education in the Asia-Pacific. Helen Chan is an experienced Primary School Senior Teacher (Teacher-Librarian) in Hong Kong. Besides subject teaching and managing the school library, she spearheads several initiatives such as “Reading 2.0” for the digital generation, and coordinates a number of pioneering projects, including the Unconference “Libraries of the Future” for the Hong Kong library practitioners. Ms. Chan holds two Master’s Degrees, one from the University of Hong Kong with Distinction and the other from the Education University of Hong Kong
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James Robertson
On 26/11/19 9:25 am, Matt Moore via
Groups.Io wrote:
I agree completely with your observations Matt! What's really scary is when larger organisations have *both* Office 365 and Workplace by Facebook, the former being deployed by IT, and the latter by internal comms. This leads to a staggering level of overlap between Yammer/MS Teams/Workplace, even before you add the other tools such as Dropbox, etc... The gap that we're seeing is the absence of an overarching
purpose (or purposes) for going down the path of these cloud-based
tools. Without clarity on the 'why', the 'how' very quickly
devolves to a fairly useless 'what to use when' diagram... Cheers, --
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I'm in Melbourne (and a Knowledge Centered Service folk) and agree with a lot of what Matt has said. I move in a couple of different scenes: enterprise IT, where the clear majority are using ServiceNow, but I'm also hearing Ivanti Service Manager more often than I used to; and startups and digital native business where Slack, Zendesk, Jira/Confluence are all common. But there are some new names coming up that are worth a mention. Elevio is contextual in-app help that integrates with SaaS helpdesk platforms like Zendesk, Helpscout etc. And another one is Guru, which is a SaaS knowledge base that integrates with Slack and helpdesk platforms.
I tend to stay around customer service/support/success functions, so I have very little to do with Sharepoint. cheers, Aprill
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Matt Moore <innotecture@...>
Hi,
Things that I see & hear here in Sydney: - Office365 is everywhere. However in many organizations, it is basically an expensive cloud email platform as the other functionality is not being used. This is starting to change altho too often this is led by IT depts. So there is a broad spectrum of usage. - GSuite is used a lot by smaller businesses. - The suite of Cisco products is used (esp. in web conferencing). There is a bit of turf war between Cisco and Microsoft (and their respective champions within corporates) at the moment. - Slack is used a lot (esp. by techies). - The Jira/Confluence combo is used a lot (esp. by techies). - Zoom is popular (because it's less hassle to set up than Microsoft Skype or Cisco so managers buy it on their credit cards). - Box & Dropbox are used for file-sharing. - Facebook Workplace is used a fair bit (esp. when corporate comms is run by the marketing dept). - Knowledge managers in law firms use specialist document management tools like iManage. - Knowledge Centred Services folk seem to use SalesForce or the knowledgebase module of their call centre software (e.g. Verint). Many employees feel overwhelmed by the sheer number of systems available and the overlap between them. In part, this has always been the case but in the last decade, it has been exacerbated by the growth in SAAS-based shadow IT and the growing footprints of individual vendors ("hey, we can do everything too!") Regards, Matt
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Bill Dixon
Mila and Cindy,
I received similar guidance when doing my research for a Ph.D. My topic was information dispersal in a global organization which was enabled through technology. Throughout the dissertation process I felt a ‘bit guilty because I got to spend so much time exploring a topic I really loved. Don’t forget to enjoy the journey!
Bill Dixon
From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Cindy Young
Mila,
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David Griffiths <david@...>
Hi Mila,
I think Arthur has given you a fantastic steer, in terms of the PhD experience. I dug this out of my legacy site, in the hope it might help your journey in some way: https://theknowledgecore.wordpress.com/2012/12/02/4-years-10-seconds-and-8-steps-my-phd-story/ I wish you all the best. Don't hesitate to reach out if you ever find yourself needing a doctorate chat :-) Warm regards, David
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Mila,
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I am more interested to know about the open source system that works good for a small or medium organisations which can not afford to pay for sharepoint or other such services. ---- Deependra Tandukar http://deependra.tandukar.net A 'TEAM' is not a group of people who work together, rather it's a group of people who 'TRUST' each other.
-------- Original message -------- From: "Robert L. Bogue" <rbogue@...> Date: 11/25/19 18:30 (GMT+05:45) To: SIKM@groups.io Subject: Re: [SIKM] Informal Poll - What system/tool/platform do you use for KM Nick –
Normally, I’d let this flow by but the seriousness of the mischaracterization warrants a response.
Before responding directly, I’ll wholeheartedly agree that there are other platforms that are better than SharePoint in nearly every single category. I have no desire to say that SharePoint is “best” for everything because it’s not. It’s important that you (and everyone watching the conversation) realize that I’m quite happy to point out issues with SharePoint at both a micro and a macro level as I’ve done repeatedly in conversations with Microsoft, in conversations with clients, and publicly on my blog.
The article that you quote is fundamentally flawed. While it reports that SharePoint search doesn’t work well for documents, it fails to acknowledge that really we’re down to two engines for internal search (SharePoint and SOLR derivatives). It further fails to recognize that the problem with search isn’t search. The problem is poor user behavior that makes it impossible to find content. I’m not implying the poor user behavior is intentional – far from it. However, if you placed the same content in another engine, you’d have the same problems. It’s a problem of not doing equal comparison. It’s anecdotal responses “I don’t like it” – and that’s almost useless.
In terms of people search, we all know that people search is hard beyond the problems that SharePoint solved a decade ago regarding phonetic spelling. There’s the greater KM issue that employees just don’t fill out their profiles – and once they do they fail to update them. Microsoft several years ago introduced the Microsoft Graph which they surface through Delve. The graph now informs Microsoft Search to help shape the relevance of people results. There’s no one else in the market that has the capacity to leverage this intelligence for people search. They simply don’t have the signals to convert into the edges of a social network analysis/graph. While Delve is poorly conceived, the underlying Microsoft Graph technology is right and can help us find what we’re looking for.
So why is there this prejudice against SharePoint? I believe there are two key reasons. First, it’s a product with a long history and people have long memories. It didn’t work well at Acme corporation a decade ago, so it’s still bad. Second, it’s easy to implement (turn on) and so many people implement it without thought about how to organize it or derive value from it’s implementation. The second one is more interesting. You make a product that’s easy to use – and therefore easy to misuse – and so it, over time, develops a reputation for being hard to implement, difficult to use, etc. Other platforms which require implementation teams don’t suffer from the same problems – not due to technical limitations – but as an artifact of the implementation process which the cheap product never got. I’ve seen this dozens of times with clients. They didn’t implement SharePoint with thought so they need to replace it. They replace it with another system but resist the guidance from their experts to fix the structural issues and they land in the same boat. The expectation that the “easy” product should be “easy” over time will pull down the feedback. (We measure against expectations not a fixed point.)
From my point of view, this is a natural problem in the market of anything – but it doesn’t mean that as professionals we should continue to purvey it. As professionals, I believe, we have a responsibility to move the practice forward rather than fall into the same traps that others are prone to falling into.
Getting back to the key point, you state “The fact that SharePoint is so popular is shown by the data but should not necessary be considered as an endorsement.” I’d disagree. Sure it’s not an endorsement that it will be the best solution for your situation – however, it’s validation that it’s a viable option. In truth, no one can tell us that a product will work in our environment, the best that we can hope for is that there’s broad validation that it’s been helpful for others. So for me, endorsement isn’t the point. Validation is.
This issue hasn’t changed in 15 years. I wrote “A single Goliath or best of breed” in 2005 for Tech Republic. The conversation hasn’t substantially changed since then. (And I wasn’t talking about SharePoint back then.)
Rob ------------------- Robert L. Bogue O: (317) 844-5310 M: (317) 506-4977 Blog: http://www.thorprojects.com/blog Are you burned out? https://ExtinguishBurnout.com can help you get out of it.
From: SIKM@groups.io <SIKM@groups.io> On Behalf Of
Nick Milton via Groups.Io
As a bit of input to this debate, I published a blog post last week, https://www.nickmilton.com/2019/11/should-you-use-single-technology.html, which showed data on this question, with survey answers from 270 people world wide.
Among other things, the post shows that
The fact that SharePoint is so popular is shown by the data but should not necessarily be considered an endorsement. There are many things it does well, but there are many other KM functions where other technologies surpass it. The answer, as with all technologies, is first to define what you need it to do for you, then choose a technology suite that delivers the required functionality. And in nearly two thirds of cases, that’s more than one technology tool.
Nick Milton www.linkedin.com/company/knoco-ltd
email nick.milton@... blog www.nickmilton.com twitter @nickknoco Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."
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Robert L. Bogue
Nick –
Normally, I’d let this flow by but the seriousness of the mischaracterization warrants a response.
Before responding directly, I’ll wholeheartedly agree that there are other platforms that are better than SharePoint in nearly every single category. I have no desire to say that SharePoint is “best” for everything because it’s not. It’s important that you (and everyone watching the conversation) realize that I’m quite happy to point out issues with SharePoint at both a micro and a macro level as I’ve done repeatedly in conversations with Microsoft, in conversations with clients, and publicly on my blog.
The article that you quote is fundamentally flawed. While it reports that SharePoint search doesn’t work well for documents, it fails to acknowledge that really we’re down to two engines for internal search (SharePoint and SOLR derivatives). It further fails to recognize that the problem with search isn’t search. The problem is poor user behavior that makes it impossible to find content. I’m not implying the poor user behavior is intentional – far from it. However, if you placed the same content in another engine, you’d have the same problems. It’s a problem of not doing equal comparison. It’s anecdotal responses “I don’t like it” – and that’s almost useless.
In terms of people search, we all know that people search is hard beyond the problems that SharePoint solved a decade ago regarding phonetic spelling. There’s the greater KM issue that employees just don’t fill out their profiles – and once they do they fail to update them. Microsoft several years ago introduced the Microsoft Graph which they surface through Delve. The graph now informs Microsoft Search to help shape the relevance of people results. There’s no one else in the market that has the capacity to leverage this intelligence for people search. They simply don’t have the signals to convert into the edges of a social network analysis/graph. While Delve is poorly conceived, the underlying Microsoft Graph technology is right and can help us find what we’re looking for.
So why is there this prejudice against SharePoint? I believe there are two key reasons. First, it’s a product with a long history and people have long memories. It didn’t work well at Acme corporation a decade ago, so it’s still bad. Second, it’s easy to implement (turn on) and so many people implement it without thought about how to organize it or derive value from it’s implementation. The second one is more interesting. You make a product that’s easy to use – and therefore easy to misuse – and so it, over time, develops a reputation for being hard to implement, difficult to use, etc. Other platforms which require implementation teams don’t suffer from the same problems – not due to technical limitations – but as an artifact of the implementation process which the cheap product never got. I’ve seen this dozens of times with clients. They didn’t implement SharePoint with thought so they need to replace it. They replace it with another system but resist the guidance from their experts to fix the structural issues and they land in the same boat. The expectation that the “easy” product should be “easy” over time will pull down the feedback. (We measure against expectations not a fixed point.)
From my point of view, this is a natural problem in the market of anything – but it doesn’t mean that as professionals we should continue to purvey it. As professionals, I believe, we have a responsibility to move the practice forward rather than fall into the same traps that others are prone to falling into.
Getting back to the key point, you state “The fact that SharePoint is so popular is shown by the data but should not necessary be considered as an endorsement.” I’d disagree. Sure it’s not an endorsement that it will be the best solution for your situation – however, it’s validation that it’s a viable option. In truth, no one can tell us that a product will work in our environment, the best that we can hope for is that there’s broad validation that it’s been helpful for others. So for me, endorsement isn’t the point. Validation is.
This issue hasn’t changed in 15 years. I wrote “A single Goliath or best of breed” in 2005 for Tech Republic. The conversation hasn’t substantially changed since then. (And I wasn’t talking about SharePoint back then.)
Rob ------------------- Robert L. Bogue O: (317) 844-5310 M: (317) 506-4977 Blog: http://www.thorprojects.com/blog Are you burned out? https://ExtinguishBurnout.com can help you get out of it.
From: SIKM@groups.io <SIKM@groups.io> On Behalf Of
Nick Milton via Groups.Io
Sent: Monday, November 25, 2019 5:43 AM To: SIKM@groups.io Subject: Re: [SIKM] Informal Poll - What system/tool/platform do you use for KM
As a bit of input to this debate, I published a blog post last week, https://www.nickmilton.com/2019/11/should-you-use-single-technology.html, which showed data on this question, with survey answers from 270 people world wide.
Among other things, the post shows that
The fact that SharePoint is so popular is shown by the data but should not necessarily be considered an endorsement. There are many things it does well, but there are many other KM functions where other technologies surpass it. The answer, as with all technologies, is first to define what you need it to do for you, then choose a technology suite that delivers the required functionality. And in nearly two thirds of cases, that’s more than one technology tool.
Nick Milton www.linkedin.com/company/knoco-ltd
email nick.milton@... blog www.nickmilton.com twitter @nickknoco Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."
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Nick Milton
As a bit of input to this debate, I published a blog post last week, https://www.nickmilton.com/2019/11/should-you-use-single-technology.html, which showed data on this question, with survey answers from 270 people world wide.
Among other things, the post shows that
The fact that SharePoint is so popular is shown by the data but should not necessarily be considered an endorsement. There are many things it does well, but there are many other KM functions where other technologies surpass it. The answer, as with all technologies, is first to define what you need it to do for you, then choose a technology suite that delivers the required functionality. And in nearly two thirds of cases, that’s more than one technology tool.
Nick Milton www.linkedin.com/company/knoco-ltd email nick.milton@... blog www.nickmilton.com twitter @nickknoco Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."
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Mila,
Doing a PhD is a smooth path and a joyous learning experience if you are researching something you are passionate about.
However… If you are “doing a PhD” just to get a qualification and you don’t particularly care for the topic or have a deep personal and professional interest in, it will be a challenging journey for you. I strongly suggest that you think about something you really care about and then find a KM angle on it. Start by looking at the World Economic Forum 17 sustainable development goals to stimulate your passion AND for topics that may make a better world. KM is in everything if you look – even if some people call it something else. Have a look at what The Mohammed Bin Rashid Al Maktoum Knowledge Foundation is doing as another source of inspiration: https://mbrf.ae/en/research/arab-knowledge-project
One thing I suggest to my PhD mentees is to look for the opportunity rather that “the problem”. Researchers tell you to “define the problem” you are researching and assume that the answer is “out there to discover”. One aspect of the reality of our modern world is that the best research is about hat is coming next and your PhD can be part of the cocreation of that. This divergent mindset will generate more options for you that trying to find something using convergent inward) thinking. It will inspire you more and as a result generate a higher quality (tangible) output in your thesis. More importantly, you will learn much more and get better (intangible outcomes, such as confidence, a sense of self achievement and potentially more interest in your work. I know this worked for me and works for each of my PhD students.
I have attached a copy of a book chapter I wrote in 2018 about the future of KM which may assist you in your contemplations. I wish you good luck and highlight that luck in not the most important element in your decision… A PhD IS hard work, but worth it if you have the right outlook and mindset. We are here to throw reflective questions against. Enjoy your learning journey!
Regards Dr Arthur Shelley Producer: Creative Melbourne Author: KNOWledge SUCCESSion Sustained performance and capability growth through knowledge projects Earlier Books: The Organizational Zoo (2007) & Being a Successful Knowledge Leader (2009) Principal: www.IntelligentAnswers.com.au Founder: Organizational Zoo Ambassadors Network Mb. +61 413 047 408 Skype: Arthur.Shelley Twitter: @Metaphorage LinkedIn: https://www.linkedin.com/in/arthurshelley/ Free behavioural profiles: www.organizationalzoo.com Blog: www.organizationalzoo.com/blog
From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Stan Garfield
>From Mila Malekolkalami at 10:34am >Hi everyone! >I need to know some modern and new topics in KM for my phd thesis. >Will you help me please? Getting a PhD in Knowledge Management, and 10 possible research topics
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SIKMers I have worked with companies (mostly here in Silicon Valley, but also on the east coast) on 1. Helping identify and select tools 2. Supporting the effective adoption and engagement with the tools in a variety of knowledge work contexts 3. Helping executives and communications professionals understand and apply the use of those tools in their management and communications workflow 4. Evaluate and recommend remediation strategies and tactics when adoption and engagement does not meet the aspirations and expectations of the initial rollout There are several categories possible mis-steps or mis-apprehensions when KM tools are selected and rolled out 1. A lack of careful consideration of the different collaboration, knowledge sharing and content creation modalities that would influence both the selection of tool and adoption and engagement strategies. Often there is some overlap in functionality and features of various tools, and without attendant thoughtful guidance and governance, users can become confused. 2. Lack of clarity of business context: important to both tool selection and adoption guidance. Some tools are best used for broad organizational communications and knowledge sharing, others best for team connection and workflow awareness. I recall a diagram from the Real Story Group that was a useful tool to evaluate those business contexts. 3. Corporate guidance on tools to use is important - i.e., some tools are best for light messaging, others for sustained "in context" knowledge work, others, for co-creation and publishing. Also important establishing comments practice among teams or groups. Write and publish clear guidance and reinforce regularly. Here a blog post with a couple visuals that might help. Sometimes people feel a bit "overwhelmed" with the tools and they may miss the impact of the continuous awareness and knowledge building that happens. Slide 22 and 23 in this deck might be helpful Catherine Shinners
On Sat, Nov 23, 2019 at 3:04 AM Arthur Shelley <arthur@...> wrote:
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Re: KMS for Non-Profit Network
#tools
Alina,
In addition to the great advice posted here, I'd suggest reaching out to Edwin Morris. His focus is KM in non-profits. Regards, John
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Murray Jennex
To back up Rachad, my answer to this question included applying KM to various disciplines and what Rachad wrote is how this is done although the first step is generalized to focus on an applied discipline with a problem(s).
-----Original Message-----
From: Rachad Najjar <rachadbn@...> To: SIKM <SIKM@groups.io> Sent: Sat, Nov 23, 2019 10:23 am Subject: Re: [SIKM] KM PhD Research Topics Hi Mila,
As a graduate from a PhD program and current KM leader, i may recommend the following: - Focus on industrial/ engineering research question. - Open up the research scope to management sciences. - Complement your proposal with a human-centric approach. - Discuss how KM has helped to better adopt your solution. Any KM topic can be revitalised with new perspectives, at the end this is what the scientific community expects from a researcher. Hope that has helped. Thank you Rachad
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Murray Jennex
I have a couple of PhD students and their topics have been: KM in Agriculture (primarily using KM as a boundary object process in Ethiopia), KM in transportation (topic still being developed but mostly a case study of how to manage the transportation industry in Ethiopia), KM and AI (topic still under development), Using KM to do a census without actually interviewing anyone (a fascinating idea but fraught with privacy concerns), KM and Security (special security issues for KM and using KM to improve security), and my favorite was using KM and machine learning to identify victims of human sex trafficking (we actually were able to crack the emoji code used to market people).
As editor in chief of the International Journal of Knowledge Management I see a lot of PhD dissertation research and some of the common topic: #1 is knowledge sharing/flow/transfer (all aspects), KM and innovation, KM and entrepreneurship, Measuring KM, KM and social networks, and all sorts of areas where KM is being applied to improve it such as KM and police work, KM in finance, KM and security, KM with indigenous peoples, see the KM topics I'm supervising above, AI and KM, ML and KM, Crowd Science and KM, KM and Project Management.
Also don't forget related topics such as Organizational Learning, Organizational Memory,
There are probably more topics but these are the ones that stick in my mind.
Thanks for the question....murray jennex, Ph.D, P.E., CISSP, CSSLP, PMP, San Diego State University, Editor in Chief International Journal of Knowledge Management
-----Original Message-----
From: Stan Garfield <stangarfield@...> To: SIKM <SIKM@groups.io> Sent: Sat, Nov 23, 2019 8:06 am Subject: [SIKM] KM PhD Research Topics >From Mila Malekolkalami at 10:34am
>Hi everyone!
>I need to know some modern and new topics in KM for my phd thesis.
>Will you help me please?
Here is my response. What else can other members suggest?
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Re: KMS for Non-Profit Network
#tools
Murray Jennex
our google drive is kind of a mix of special deal and standard in that we pay google for our university mail and some other things and google drive comes with it. Blackboard is a course content management system. I use it for managing a class but also to create a knowledge repository of relevant articles and other documents. What makes it real KM is that you can copy a past course into the new course so I can easily grow the repository over time and pass it forward....murray
-----Original Message-----
From: Alina Pukhovskaya <alina.pukhovskaya@...> To: SIKM <SIKM@groups.io> Sent: Sat, Nov 23, 2019 7:35 am Subject: Re: [SIKM] KMS for Non-Profit Network Hi Murray! That’s sounds more like something I am used to :) Do you have a special deal with Google drive as university or use the 15gb that are included for free? Need to check what Blackboard is. Thanks!
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Hi Mila,
As a graduate from a PhD program and current KM leader, i may recommend the following: - Focus on industrial/ engineering research question. - Open up the research scope to management sciences. - Complement your proposal with a human-centric approach. - Discuss how KM has helped to better adopt your solution. Any KM topic can be revitalised with new perspectives, at the end this is what the scientific community expects from a researcher. Hope that has helped. Thank you Rachad
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>From Mila Malekolkalami at 10:34am
>Hi everyone!
>I need to know some modern and new topics in KM for my phd thesis.
>Will you help me please?
Here is my response. What else can other members suggest?
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