Date   

Re: March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

Valdis Krebs <valdis@...>
 

John,

Do you look at individual loss, or the ripple effects also? A key player leaves and all connected to him/her are also affected... especially if the person was a bridge/liaison.

Valdis

On Mar 19, 2008, at 10:43 AM, john.mcquary@fluor.com wrote:

A second challenge is loss of knowledge due to retirements and poaching. We are introducing a knowledge loss risk assessment to help address the pending retirements. Loss due to poaching remains a challenge.


Re: March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

john.mcquary@...
 

Peter,

There are always challenges and opportunities.  One challenge we face is rapid turnover of community leaders and knowledge managers. With company-wide growth also comes new opportunities, so we have seen approximately 80% turnover. Getting the new leaders up to speed without losing community momentum is a challenge. Tools we have introduced to address this challenge is a transition checklist and a community audit process.

A second challenge is loss of knowledge due to retirements and poaching. We are introducing a knowledge loss risk assessment to help address the pending retirements. Loss due to poaching remains a challenge.

A third challenge is keeping up with technology. One part is to make sure the technology is up to date with current web-based capabilities and methods. A second part is to try to limit other tools from encroaching into our enterprise-wide KM space.

Areas for improvement include new delivery approaches for content including formatting of the attached content, being more proactive in applying knowledge, and embedding our KM tool into other applications (something like right-click the mouse from any application and see related knowledge, experts, etc. ).

Regards,
John McQuary
Vice President
Technology Strategies &
Knowledge Management
Fluor Corporation
281-263-2533


 ----- Original Message -----
  From: "peteranthonyglick" [peteraglick@...]
  Sent: 03/18/2008 04:27 PM GMT
  To: sikmleaders@...
  Subject: [sikmleaders] Today's telconf on FLUOR's KM success stories


John and Tara, thank you for this interesting and valuable insight into
FLUOR's KM success stories.
I had no time to ask my 2nd question so will do so here.
KM seems to now be engrained in your organization's culture, processes
and systems, so what next? What is(are) you next KM challenge(s)?
Where do you see the need for significant improvements?

Regards
Peter-Anthony Glick
http://leveragingknowledge.blogspot.com


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Re: March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

cincibuckeyenut <cincibuckeyenut@...>
 

You weren't alone, Al. I had same problem.

Michael Fulton

--- In sikmleaders@yahoogroups.com, "Albert Simard" <simarda@...> wrote:

I succeeded in joining, but got cut off shortly afterwards. When I
tried to rejoin, the code wasn't accepted. Oh well, perhaps next
time.


Al Simard


Re: March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

Stan Garfield
 


Re: March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

Albert Simard <simarda@...>
 

I succeeded in joining, but got cut off shortly afterwards.  When I tried to rejoin, the code wasn't accepted.  Oh well, perhaps next time. 
 
Al Simard


Re: March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

Stan Garfield
 
Edited

TO: SIKM Leaders Community

 

Today we held our 34th monthly call.  Here is a summary.

 

Attendees

  1. Patti Anklam
  2. Dale Arseneault
  3. Peter Baloh
  4. Jim Coogan
  5. Allan Crawford
  6. Art De Villar
  7. Michael Dieterle
  8. Marcus Funke
  9. Stan Garfield
  10. Peter-Anthony Glick
  11. Kent Greenes
  12. Linda Hummel
  13. Tara Keithley
  14. Deann Kutzer (not a member)
  15. Darcy MacPherson
  16. Doug Madgic
  17. Ken Martin
  18. Mark May
  19. Ashley McGrady
  20. John McQuary
  21. Mark Neff
  22. Grace Pennington
  23. Kate Pugh
  24. Tom Reucker
  25. Bruce Richard
  26. Carol Rozwell
  27. Frances Shanahan
  28. Pooja Songar
  29. Wout Steurs
  30. Erick Thompson
  31. Peter West

The call featured John McQuary and Tara Keithley of Fluor on "Results from the Knowvember Campaign."  Their presentation is available at Fluor Knowvember Campaign.pdf.

The call was recorded.  Thanks to John and Tara for presenting.  Here are some comments from the participants: "John and Tara, thank you for this interesting and valuable insight into Flour's KM success stories."  "Great meeting today!"  "Enjoyed the call."  "Thank you for another great call."

The discussion continued in this thread and here.

 

Future Calls

  • April 15, 2008: Jim Coogan of Boeing - "KM at Boeing"
  • May 20, 2008: Stacie Jordan of Accenture - "Collaboration efforts at Accenture"
  • June 17, 2008: Barry Dayton of 3M - "KM at 3M"
  • July 15, 2008:  Steve Wieneke of GM - "Replacing a Lessons Learned Database with a Visible Learning Process"
  • August 19, 2008: Bernadette Boas - "Day in the Life Business Workflow"
  • September 16, 2008: Hubert Saint-Onge - "Collaboration and the New Enterprise"
  • October 21, 2008: Richard McDermott - "Developing, Deepening and Retaining Expertise"
  • November 18, 2008: John Hovell of ManTech - "KM at ManTech International"
  • December 16, 2008: Andrew Gent of HP - "KM at HP"
  • January 20, 2009: Carol Gillis of HP - "ROI for KM"


March 2008 SIKM Call: John McQuary and Tara Keithley - Fluor's Knowvember Campaign #monthly-call #success-stories

peteranthonyglick <peteraglick@...>
 

John and Tara, thank you for this interesting and valuable insight into
FLUOR's KM success stories.
I had no time to ask my 2nd question so will do so here.
KM seems to now be engrained in your organization's culture, processes
and systems, so what next? What is(are) you next KM challenge(s)?
Where do you see the need for significant improvements?

Regards
Peter-Anthony Glick
http://leveragingknowledge.blogspot.com


Re: Visit to the US in May #personal

Patti Anklam <patti@...>
 
Edited

Hey, Matt,
 
why don't you sign up for DOPPLR, let people know your ID there, and post your itinerary? http://www.dopplr.com/ is a great way to "manage serendipity"
 
/patti
(978)456-4175


Re: Smithsonian weekend May 8-10, 2008: Dorothy Leonard #storytelling

Michael Koffman
 

Thank you for this information, Steve.  I don't know if you remember but we talked a bit at the UVA conference on Social Networking a couple years ago.  My daughter and her family don't live too far from you in D.C., they're off Dana Road which crosses Macarthur Blvd.
 
Some day I'd like to talk with you about Storytelling and the Experiential Education movement.  That movement ("take the kids out and let them experience the trees") is having a rebirth - experiencing the real world is simply a better way to learn (ask Maria Montessori educators) - and once we put the predigested textbooks of knowledge aside (what money those publishers have made on packaging our knowledge!)  - we come to realize that it's the experience upon which learning is based that's important.  When you experience something you have a story to tell.  When you read "cold" knowledge in a textbook you have no story to tell.  I believe there's an important message in this - and I believe Storytelling and Experiential Learning are related.
 
Thanks for continuing to push for the value of Storytelling.  The story of Steve Denning: "one person can make a difference."
 
Mike





To: GoldnFleece@...; workingstories@...; actkm@...; sikmleaders@...
From: steve@...
Date: Mon, 17 Mar 2008 14:56:04 -0400
Subject: [sikmleaders] Smithsonian weekend May 8-10, 2008: Dorothy Leonard

What's the relationship between innovation and story?
 
In my recent interview with Dorothy Leonard, she talked about how storytelling can be both a help and a hindrance to innovation. You can read my interview with her here.
 
Dorothy is the William J. Abernathy Professor of Business, Emerita, Harvard Business School, and author of "Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom" (Harvard Business School Press). 
 
Dorothy will be speaking at the Smithsonian storytelling weekend in Washington DC on May 8-10, 2008.  where she will discuss not only the use of stories about famous inventions to stimulate creativity and risk-taking but also the effects of stories about innovation failure. With examples from industry, Dorothy will draw on her recent research on experience-based expertise to suggest some ways that stories can codify novel ways of thinking.
 
If you'd like to learn more about storytelling and innovation, come to the Smithsonian storytelling weekend.
 
Dorothy will be speaking on Friday May 9. To register now for Friday May 9 (US$98), click here
 
To register for the other days:
· For Thursday evening May 8 "Storytelling 101" (US$30) register here
· For the Saturday sessions, also on "Storytelling and Innovation" May 10 (US$98), register here
· To find out more about the weekend, click here.
Hope to see you there.
 
Steve Denning
steve@stevedenning.com
Telephone (US) 202 966 9392
Fax (US) 202 686 0591
Skype: stevedenning1




Climb to the top of the charts! Play the word scramble challenge with star power. Play now!


Smithsonian weekend May 8-10, 2008: Dorothy Leonard #storytelling

Steve Denning
 
Edited

What's the relationship between innovation and story?
 
In my recent interview with Dorothy Leonard, she talked about how storytelling can be both a help and a hindrance to innovation. You can read my interview with her here.
 
Dorothy is the William J. Abernathy Professor of Business, Emerita, Harvard Business School, and author of "Deep Smarts: How to Cultivate and Transfer Enduring Business Wisdom" (Harvard Business School Press). 
 
Dorothy will be speaking at the Smithsonian storytelling weekend in Washington DC on May 8-10, 2008.  where she will discuss not only the use of stories about famous inventions to stimulate creativity and risk-taking but also the effects of stories about innovation failure. With examples from industry, Dorothy will draw on her recent research on experience-based expertise to suggest some ways that stories can codify novel ways of thinking.
 
If you'd like to learn more about storytelling and innovation, come to the Smithsonian storytelling weekend.
 
Dorothy will be speaking on Friday May 9. To register now for Friday May 9 (US$98), click here
 
To register for the other days:
· For Thursday evening May 8 "Storytelling 101" (US$30) register here
· For the Saturday sessions, also on "Storytelling and Innovation" May 10 (US$98), register here
· To find out more about the weekend, click here.
Hope to see you there.
 
Steve Denning
steve@stevedenning.com
Telephone (US) 202 966 9392
Fax (US) 202 686 0591
Skype: stevedenning1


Would appreciate comments on a little paper #vision

Cornejo Castro, Miguel <miguel.cornejo@...>
 

Hello all,

I'm almost new on the list and I've had very little opportunity to participate yet, but I'm enjoying the conversations and the conference call... and your experience.

And I would like to take advantage of it :-). Here:
http://emekaeme.wordpress.com/2008/03/14/visions-of-km-2-paper-finished-at-last/

is a paper I've tinkering with for a long while. It aims to be a primer about knowledge management for business managers. And you are especially well placed to be judges of it.

In other words: I'd appreciate your opinions, criticism, comments. Very much.

It's a 1,3 MB PDF file, 27 pages. No consultant sales brochure. Some of you may have seen some of the previous drafts :-).

Looking forward to your comments, here or on the blog, best regards,

Miguel


Knowledge Services #knowledge-services

albert.simard <simarda@...>
 

There are as many interpretations of the term "knowledge services" as
there are people who use it. Wikipedia considers it too ill-defined
to include as an article in their considerable store of human
knowledge (outcome of a month-long deliberation). (I did manage to
sneak it in as a sub-heading under knowledge markets, however.)

Natural Resources Canada has published a paper on the subject which
may be of interest to members of this group. It is available at:

http://bookstore.cfs.nrcan.gc.ca/detail_e.php?recid=12586752

Paper and CD-ROM copies are also avaliable.


KM group on SlideShare #CoP

albert.simard <simarda@...>
 

Many of you are aware, but for those who might not be, there is a
knowledge management group on Slide Share. With 159 members and 119
shows posted, it's in the upper 1% of groups on that site.

You might want to check it out!

http://www.slideshare.net/group/knowledge-management

Al Simard


Visit to the US in May #personal

Matt Moore <laalgadger@...>
 
Edited

Hi,

Apologies for cross-posting. I am planning a trip to
the US in May. Let me know if you are interested in
meeting up at all.

Cheers,

Matt Moore
http://engineerswithoutfear.blogspot.com/


____________________________________________________________________________________
Looking for last minute shopping deals?
Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping


Spanish meeting brewing #local

Cornejo Castro, Miguel <miguel.cornejo@...>
 

Hi all,
 
after much reading about US (and Aussie) KM informal gatherings, I've been asking around a bit and it seems there's over a handful of KM and CoP pros interested in meeting, talking, and seeing whether it'd be a nice idea to turn it into a regular event with some aspirations. Not much more than a handful, yet :-).
 
So I thought there may be some other list members in Spain, or with Spanish colleagues, who could be interested in the idea. If so, please get a word to them or let me know, either directly by mail or at the blog: http://emekaeme.wordpress.com/2008/02/24/%c2%bfy-que-tal-una-reunion-sobre-comunidades/
 
Best regards,
 
Miguel


De: sikmleaders@... [mailto:sikmleaders@...] En nombre de Bruce Karney
Enviado el: lunes, 03 de marzo de 2008 23:24
Para: sikmleaders@...
Asunto: [sikmleaders] KM Director job opening in Nashville, Tennessee

Hi All,

I received this e-mail from a recruiter. I have no contacts in
Tennessee, so I'm sharing this with the Yahoo!Group. Please contact
Kim Miller if you are interested.

Cheers,
Bruce Karney
Community Programs Manager
SolarCity

----------------------------------

Bruce,

Hi! I am trying to network with people who have Knowledge Management
backgrounds. If you know anyone who might be interested in the
position below, please let me know.

Director of Knowledge Management

A local client (Nashville, TN) is seeking a Director of Knowledge
Management for a contract-to-hire position. This client currently has
an outside consulting firm evaluating their operation and will be
making recommendations of changes in processes, procedures and
methods in which knowledge is shared and retained within the
organization. The role of this Director will be to lead the internal
project team to evaluate and implement the recommendations provided
by the outside firm as it relates to the internal Knowledge
Management.

In addition to working with the recommendations of the outside
vendor, the Director will be involved in the evaluation and
implementation of a Knowledge Management product for the client. This
will involve interfacing with many different groups and divisions
within the client organization. Qualified candidates must have prior
experience working with and implementing a Knowledge Management tool.
It does not matter what tool this was.

Qualified candidates must have a strong understanding and background
in the area of Knowledge Management. They must have experience
working with and implementing Knowledge Management. Finally, the
Director must have very strong written and verbal communication
skills and the ability to work and interface with all levels of the
client's organization.

Alltech, Inc. is a leading provider of IT staffing services in
Nashville and the surrounding areas. We do contract (Salaried, W-2,
1099 or Corp-to-Corp), contract-to-hire and direct placements within
the Information Technology field. Alltech, Inc. offers a full line of
company-paid benefits to our Salaried and W-2 employees.

Visa sponsorship is not available for this position.
Relocation assistance is not available for this position.
No third party recruiters/agencies.


Thank you for taking the time to read over the job description and
sending it to anyone you think might be interested. I would happily
pay a referral bonus for your efforts for any new referrals that I
can help place. I welcome the opportunity to work with you in the
future.

Sincerely,
Kim Miller
Recruiter
Alltech, Inc.

www.alltechinc.net
kim.miller@alltechinc.net
615-309-0870


KM Director job opening in Nashville, Tennessee #jobs

Bruce Karney <bkarney@...>
 

Hi All,

I received this e-mail from a recruiter. I have no contacts in
Tennessee, so I'm sharing this with the Yahoo!Group. Please contact
Kim Miller if you are interested.

Cheers,
Bruce Karney
Community Programs Manager
SolarCity

----------------------------------

Bruce,

Hi! I am trying to network with people who have Knowledge Management
backgrounds. If you know anyone who might be interested in the
position below, please let me know.

Director of Knowledge Management

A local client (Nashville, TN) is seeking a Director of Knowledge
Management for a contract-to-hire position. This client currently has
an outside consulting firm evaluating their operation and will be
making recommendations of changes in processes, procedures and
methods in which knowledge is shared and retained within the
organization. The role of this Director will be to lead the internal
project team to evaluate and implement the recommendations provided
by the outside firm as it relates to the internal Knowledge
Management.

In addition to working with the recommendations of the outside
vendor, the Director will be involved in the evaluation and
implementation of a Knowledge Management product for the client. This
will involve interfacing with many different groups and divisions
within the client organization. Qualified candidates must have prior
experience working with and implementing a Knowledge Management tool.
It does not matter what tool this was.

Qualified candidates must have a strong understanding and background
in the area of Knowledge Management. They must have experience
working with and implementing Knowledge Management. Finally, the
Director must have very strong written and verbal communication
skills and the ability to work and interface with all levels of the
client's organization.

Alltech, Inc. is a leading provider of IT staffing services in
Nashville and the surrounding areas. We do contract (Salaried, W-2,
1099 or Corp-to-Corp), contract-to-hire and direct placements within
the Information Technology field. Alltech, Inc. offers a full line of
company-paid benefits to our Salaried and W-2 employees.

Visa sponsorship is not available for this position.
Relocation assistance is not available for this position.
No third party recruiters/agencies.


Thank you for taking the time to read over the job description and
sending it to anyone you think might be interested. I would happily
pay a referral bonus for your efforts for any new referrals that I
can help place. I welcome the opportunity to work with you in the
future.

Sincerely,
Kim Miller
Recruiter
Alltech, Inc.

www.alltechinc.net
kim.miller@alltechinc.net
615-309-0870


Re: Looking for ROI information #value

Gillis, Carol <carol.gillis@...>
 

Thank you for this additional insight!!

 


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Cornejo Castro, Miguel
Sent: Thursday, February 28, 2008 8:05 AM
To: sikmleaders@...
Subject: RE: [sikmleaders] Looking for ROI information

 

Hello Carol, Bernadette, all,

 

I'm not aware of any fully developed EIS that links KM actions and productivity improvement, but as Bernadette says there have been attempts. This SAP paper by Paul Ritchie mentions the measurement of a link between project management practices standarization and results: http://crossderry.files.wordpress.com/2007/12/pmi-2007-emea_ritchiejorgensen_pmkm_19mar2007.pdf

 

I feel that is the way to go for ROI analysis: baseline measurement, and identifying statistic correlation between KM adoption metrics and profitability metrics (either in project execution, sales success or process efficiency). Some correlations are too clear to be dismissed as "improvement due to some other causes".

 

Best regards,

 

Miguel

 


De: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] En nombre de Gillis, Carol
Enviado el: jueves, 28 de febrero de 2008 2:01
Para: sikmleaders@yahoogroups.com
Asunto: RE: [sikmleaders] Looking for ROI information

Bernadette,

Thanks much for your reply and I agree with your remarks based on prior attempts in this area.  I would be interested in speaking with you further to exchange thoughts.  I’ll look you up and send a request.

Carol


From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Bernadette Boas
Sent: Wednesday, February 27, 2008 7:26 PM
To: sikmleaders@yahoogroups.com
Subject: RE: [sikmleaders] Looking for ROI information

Carol,

This is one of the most challenging areas of KM that organizations face; justifying investment in capturing, sharing and reusing knowledge. And whether those investments are for people, technology or in your situation – standardized collateral.

If you are able to measure and document the tasks, processes and procedures your employees execute (based on current state), and then estimate what improvement you would make by having repeatable and reusable standardized collateral, steps, procedures, etc. – that is what is needed (and often asked for).

However, many stakeholders and other management members find it often hard to commit to those improvements, as they are not convinced that KM practices (standardized collateral, collaboration, technology, best practices, etc.) contribute to the improvements you define. They will say it is one of many things that contribute to improvements.

That said, our KM strategy and business case used estimates of implementation duration improvements (due to repeatable processes, practices, etc.), billability improvement, and attributed customer satisfaction to improved revenue and margin.  

But what really sealed the deal on gaining investment was their (COI, CEO and VP PS) acceptance of inferred improvements by just simply providing repeatable and reusable collateral, processes, procedures and practices that had not existed before.

If you want to discuss further please let me know. You can try goggling KM investments and see what that provides you.

Good luck, this is quite the challenge.

Bernadette Boas

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of cgknowledge
Sent: Wednesday, February 20, 2008 2:05 PM
To: sikmleaders@yahoogroups.com
Subject: [sikmleaders] Looking for ROI information

Hello all,

I'm looking for ROI information to help justify quarterly
investments in the development of standardized collateral. This
material will help us in pursuit of new business and delivery of
services projects to our customers. I'm interested in learning
about how your organization is investing in this type of thing and
how you are proving the ROI. Do you also have business case
information that demonstrates how much it's costing to reinvent the
wheel (without these investments) vs. the improvements and
efficiencies that can be expected with them? Anything you can
provide from your own KM initiatives or suggestions on available
research would be very appreciated!

Carol Gillis

Hewlett-Packard

Consulting & Integration Americas


Re: Looking for ROI information #value

Cornejo Castro, Miguel <miguel.cornejo@...>
 

Hello Carol, Bernadette, all,
 
I'm not aware of any fully developed EIS that links KM actions and productivity improvement, but as Bernadette says there have been attempts. This SAP paper by Paul Ritchie mentions the measurement of a link between project management practices standarization and results: http://crossderry.files.wordpress.com/2007/12/pmi-2007-emea_ritchiejorgensen_pmkm_19mar2007.pdf
 
I feel that is the way to go for ROI analysis: baseline measurement, and identifying statistic correlation between KM adoption metrics and profitability metrics (either in project execution, sales success or process efficiency). Some correlations are too clear to be dismissed as "improvement due to some other causes".
 
Best regards,
 
Miguel


De: sikmleaders@... [mailto:sikmleaders@...] En nombre de Gillis, Carol
Enviado el: jueves, 28 de febrero de 2008 2:01
Para: sikmleaders@...
Asunto: RE: [sikmleaders] Looking for ROI information

Bernadette,

Thanks much for your reply and I agree with your remarks based on prior attempts in this area.  I would be interested in speaking with you further to exchange thoughts.  I’ll look you up and send a request.

Carol


From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of Bernadette Boas
Sent: Wednesday, February 27, 2008 7:26 PM
To: sikmleaders@yahoogroups.com
Subject: RE: [sikmleaders] Looking for ROI information

Carol,

This is one of the most challenging areas of KM that organizations face; justifying investment in capturing, sharing and reusing knowledge. And whether those investments are for people, technology or in your situation – standardized collateral.

If you are able to measure and document the tasks, processes and procedures your employees execute (based on current state), and then estimate what improvement you would make by having repeatable and reusable standardized collateral, steps, procedures, etc. – that is what is needed (and often asked for).

However, many stakeholders and other management members find it often hard to commit to those improvements, as they are not convinced that KM practices (standardized collateral, collaboration, technology, best practices, etc.) contribute to the improvements you define. They will say it is one of many things that contribute to improvements.

That said, our KM strategy and business case used estimates of implementation duration improvements (due to repeatable processes, practices, etc.), billability improvement, and attributed customer satisfaction to improved revenue and margin.  

But what really sealed the deal on gaining investment was their (COI, CEO and VP PS) acceptance of inferred improvements by just simply providing repeatable and reusable collateral, processes, procedures and practices that had not existed before.

If you want to discuss further please let me know. You can try goggling KM investments and see what that provides you.

Good luck, this is quite the challenge.

Bernadette Boas

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of cgknowledge
Sent: Wednesday, February 20, 2008 2:05 PM
To: sikmleaders@yahoogroups.com
Subject: [sikmleaders] Looking for ROI information

Hello all,

I'm looking for ROI information to help justify quarterly
investments in the development of standardized collateral. This
material will help us in pursuit of new business and delivery of
services projects to our customers. I'm interested in learning
about how your organization is investing in this type of thing and
how you are proving the ROI. Do you also have business case
information that demonstrates how much it's costing to reinvent the
wheel (without these investments) vs. the improvements and
efficiencies that can be expected with them? Anything you can
provide from your own KM initiatives or suggestions on available
research would be very appreciated!

Carol Gillis

Hewlett-Packard

Consulting & Integration Americas


Re: Looking for ROI information #value

Matt Moore <laalgadger@...>
 
Edited

Hello,

A provocation: We look at ROI cases and think they are
all about rationality. In fact they are about rhetoric
- but of an unusual kind.

My argument:
http://engineerswithoutfear.blogspot.com/2007/04/return-on-investment-other-dramas.html

Follow-up: I actually got to build one of these for a
Communities of Practice programme a few months after I
wrote this post. It was fun...

Matt


____________________________________________________________________________________
Never miss a thing. Make Yahoo your home page.
http://www.yahoo.com/r/hs


Re: Looking for ROI information #value

Gillis, Carol <carol.gillis@...>
 

Bernadette,

 

Thanks much for your reply and I agree with your remarks based on prior attempts in this area.  I would be interested in speaking with you further to exchange thoughts.  I’ll look you up and send a request.

 

Carol


From: sikmleaders@... [mailto:sikmleaders@...] On Behalf Of Bernadette Boas
Sent: Wednesday, February 27, 2008 7:26 PM
To: sikmleaders@...
Subject: RE: [sikmleaders] Looking for ROI information

 

Carol,

This is one of the most challenging areas of KM that organizations face; justifying investment in capturing, sharing and reusing knowledge. And whether those investments are for people, technology or in your situation – standardized collateral.

 

If you are able to measure and document the tasks, processes and procedures your employees execute (based on current state), and then estimate what improvement you would make by having repeatable and reusable standardized collateral, steps, procedures, etc. – that is what is needed (and often asked for).

However, many stakeholders and other management members find it often hard to commit to those improvements, as they are not convinced that KM practices (standardized collateral, collaboration, technology, best practices, etc.) contribute to the improvements you define. They will say it is one of many things that contribute to improvements.

 

That said, our KM strategy and business case used estimates of implementation duration improvements (due to repeatable processes, practices, etc.), billability improvement, and attributed customer satisfaction to improved revenue and margin.  

 

But what really sealed the deal on gaining investment was their (COI, CEO and VP PS) acceptance of inferred improvements by just simply providing repeatable and reusable collateral, processes, procedures and practices that had not existed before.

 

 

If you want to discuss further please let me know. You can try goggling KM investments and see what that provides you.

 

Good luck, this is quite the challenge.

 

Bernadette Boas

 

 

 

From: sikmleaders@yahoogroups.com [mailto:sikmleaders@yahoogroups.com] On Behalf Of cgknowledge
Sent: Wednesday, February 20, 2008 2:05 PM
To: sikmleaders@yahoogroups.com
Subject: [sikmleaders] Looking for ROI information

 

Hello all,

I'm looking for ROI information to help justify quarterly
investments in the development of standardized collateral. This
material will help us in pursuit of new business and delivery of
services projects to our customers. I'm interested in learning
about how your organization is investing in this type of thing and
how you are proving the ROI. Do you also have business case
information that demonstrates how much it's costing to reinvent the
wheel (without these investments) vs. the improvements and
efficiencies that can be expected with them? Anything you can
provide from your own KM initiatives or suggestions on available
research would be very appreciated!

Carol Gillis

Hewlett-Packard

Consulting & Integration Americas

8561 - 8580 of 9247