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Re: KM Gap Assessment | KM Health check | KM Maturity Assessment #maturity #assessment

Karen Budelier Brown
 

APQC has a KM Maturity assessment tool that helps with identifying gaps:

On Tue, Jan 28, 2020 at 1:41 PM Minu Mittal <minu.mittal@...> wrote:

Questionnaire- What are some of the questions you would ask the Leadership, to assess gap in the Knowledge Flow. Do you have sample questionnaire of a KM Gap Assessment. any sample, template, or collateral you can share.

I am working on creating a best practice for constant feedback and one on one interview with the leadership. I will be happy to share it back with all the contributors. Happy to answer any questions.

--
Karen Budelier Brown
Re: Publishing internal practice and policy externally #knowledge-sharing

Lisa Poeckert
 

Thank you so much, Stephen! This is really great feedback. I had thought about ROI and different measures to assess the options. I hadn't thought about measuring FOI request, which is something my organization deals with on a regular basis. Also thanks for the link to your presentation. I will incorporate your suggestions in my policy brief. Now, Im off to google Monte Carlo simulation! 🙂

I've only been a member of this group for a few days and it is already proving to be very valuable.

Lisa

From: SIKM@groups.io <SIKM@groups.io> on behalf of Stephen Bounds <km@...>
Sent: January 28, 2020 4:01 PM
To: SIKM@groups.io <SIKM@groups.io>
Subject: Re: [SIKM] Publishing internal practice and policy externally
 

Hi Lisa,

I don't know how much your organisation would be receptive to a quantitative analysis to support this evaluation, but it is a good example of how you can model outcomes using RROI (relative return on investment) to guide the decision-making process.

In this instance, an RROI analysis process would go something like this:

  1. Establish the key contingent events relating to the policy document. For example: number of service calls logged, number of challenges lodged, number of FOI requests made.

  2. Assign a cost (or benefit) per event that considers staff time, processing costs, legal fees etc.

  3. For each change scenario, estimate the cost of making the change and the expected change in volume of each type of event as a result.

  4. Use this to calculate the RROI of each scenario and rank outcomes.

Depending on the level of consensus for change numbers, you may also want to do a sensitivity analysis. This means modelling several scenarios for each change option using low and high estimates of numbers to see if and how much the ranking changes.

For bonus points, you can also use a Monte Carlo simulation to better reflect the uncertainty of real-world outcomes.

There is a bit more detail available in a presentation I did back in 2018. Happy to discuss here or offline if you'd be interested to learn more.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 29/01/2020 5:55 am, Lisa Peckert wrote:
Hello everyone!

I am new to this group so I hope this post is appropriate.

I am working on a policy brief regarding whether the Land Title and Survey Authority of BC’s (LTSA) internal land title policy and practice material should be made available to external customers. This material is used by staff to make examination decision on the registrability of customer land title applications. A suggestion was made to publish the internal policy and practice materials externally. 

The LTSA is divided on the issue. Those in favour of publishing the materials argue it will create transparency, better customer service and reduce staff workload. Those against publishing the materials argue the materials are written for staff and not suitable or useful for customers and, the major issue, the materials have wording around the use of discretion in decision-making, which could lead to customer challenging staff decisions where discretion is permitted. 

I am having trouble finding an literature (studies, journal articles, books) that discuss this issue. I am wondering if anyone has had any experience on this issue, and/or publications that may be helpful.

Thanks in advance! Again, my apologies if this is not an appropriate post for this group
Lisa
Re: Publishing internal practice and policy externally #knowledge-sharing

Lisa Poeckert
 

Thank you for your response, Daan! This is a great argument in favour of publishing externally. I will tie this in with the options I present to the Executive team.

From: SIKM@groups.io <SIKM@groups.io> on behalf of Daan Boom <daanboom@...>
Sent: January 28, 2020 2:31 PM
To: SIKM@groups.io <SIKM@groups.io>
Subject: Re: [SIKM] Publishing internal practice and policy externally
 
Dear Lisa:

I’m some kind of transparency guy and worked in government access to information functions. I’m of the opinion that it should not matter of the material is written or not written for an external audience. The questions should be: (i) is the material confidential? confidential and if not, (ii) is the public served with making it available, promotes the institute exposure as transparent and accountable, and minimizes the workload. I guess your organization is ready for an ‘access to information’ policy.

Daan 

On Jan 29, 2020, at 03:55, Lisa Peckert <Lisa.poeckert@...> wrote:

Hello everyone!

I am new to this group so I hope this post is appropriate.

I am working on a policy brief regarding whether the Land Title and Survey Authority of BC’s (LTSA) internal land title policy and practice material should be made available to external customers. This material is used by staff to make examination decision on the registrability of customer land title applications. A suggestion was made to publish the internal policy and practice materials externally. 

The LTSA is divided on the issue. Those in favour of publishing the materials argue it will create transparency, better customer service and reduce staff workload. Those against publishing the materials argue the materials are written for staff and not suitable or useful for customers and, the major issue, the materials have wording around the use of discretion in decision-making, which could lead to customer challenging staff decisions where discretion is permitted. 

I am having trouble finding an literature (studies, journal articles, books) that discuss this issue. I am wondering if anyone has had any experience on this issue, and/or publications that may be helpful.

Thanks in advance! Again, my apologies if this is not an appropriate post for this group
Lisa
Re: Publishing internal practice and policy externally #knowledge-sharing

Stephen Bounds
 

Hi Lisa,

I don't know how much your organisation would be receptive to a quantitative analysis to support this evaluation, but it is a good example of how you can model outcomes using RROI (relative return on investment) to guide the decision-making process.

In this instance, an RROI analysis process would go something like this:

  1. Establish the key contingent events relating to the policy document. For example: number of service calls logged, number of challenges lodged, number of FOI requests made.

  2. Assign a cost (or benefit) per event that considers staff time, processing costs, legal fees etc.

  3. For each change scenario, estimate the cost of making the change and the expected change in volume of each type of event as a result.

  4. Use this to calculate the RROI of each scenario and rank outcomes.

Depending on the level of consensus for change numbers, you may also want to do a sensitivity analysis. This means modelling several scenarios for each change option using low and high estimates of numbers to see if and how much the ranking changes.

For bonus points, you can also use a Monte Carlo simulation to better reflect the uncertainty of real-world outcomes.

There is a bit more detail available in a presentation I did back in 2018. Happy to discuss here or offline if you'd be interested to learn more.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 29/01/2020 5:55 am, Lisa Peckert wrote:

Hello everyone!

I am new to this group so I hope this post is appropriate.

I am working on a policy brief regarding whether the Land Title and Survey Authority of BC’s (LTSA) internal land title policy and practice material should be made available to external customers. This material is used by staff to make examination decision on the registrability of customer land title applications. A suggestion was made to publish the internal policy and practice materials externally. 

The LTSA is divided on the issue. Those in favour of publishing the materials argue it will create transparency, better customer service and reduce staff workload. Those against publishing the materials argue the materials are written for staff and not suitable or useful for customers and, the major issue, the materials have wording around the use of discretion in decision-making, which could lead to customer challenging staff decisions where discretion is permitted. 

I am having trouble finding an literature (studies, journal articles, books) that discuss this issue. I am wondering if anyone has had any experience on this issue, and/or publications that may be helpful.

Thanks in advance! Again, my apologies if this is not an appropriate post for this group
Lisa
KMWorld #KMWorld #call-for

Jane Dysart
 

Hi Group!

KMWorld has a newly designed website which I urge you to check out. 

https://www.kmworld.com/Conference/2020

Many of you have been speakers at our event in the past & I’d love for any or all of you to send along proposals to speak at our 2020 event, Nov 16-19 in DC!  Thanks for doing all you do in the world of knowledge sharing, and for networking and sharing experiences and thoughts with colleagues!

https://www.kmworld.com/Conference/2020/CallForSpeakers.aspx

A number of you have also written pieces for the KMWorld magazine.  If any of you would like to contribute to the magazine and need an intro to the editor, please let me know & I’ll connect you.

Take care & hope to see you in DC in Nov!

Jane

p.s. if you have suggestions of speakers or topics please feel free to send along to me at the email address below.  Thx again.

 

Jane Dysart, Program Director, KMWorld 2020

http://www.kmworld.com/Conference/2020/

 

Curator of Curiosity & Partner

Dysart & Jones Associates

jane@...

Twitter & Skype  jdysart

 

 
Re: Publishing internal practice and policy externally #knowledge-sharing

Daan Boom
 

Dear Lisa:

I’m some kind of transparency guy and worked in government access to information functions. I’m of the opinion that it should not matter of the material is written or not written for an external audience. The questions should be: (i) is the material confidential? confidential and if not, (ii) is the public served with making it available, promotes the institute exposure as transparent and accountable, and minimizes the workload. I guess your organization is ready for an ‘access to information’ policy.

Daan 

On Jan 29, 2020, at 03:55, Lisa Peckert <Lisa.poeckert@...> wrote:

Hello everyone!

I am new to this group so I hope this post is appropriate.

I am working on a policy brief regarding whether the Land Title and Survey Authority of BC’s (LTSA) internal land title policy and practice material should be made available to external customers. This material is used by staff to make examination decision on the registrability of customer land title applications. A suggestion was made to publish the internal policy and practice materials externally. 

The LTSA is divided on the issue. Those in favour of publishing the materials argue it will create transparency, better customer service and reduce staff workload. Those against publishing the materials argue the materials are written for staff and not suitable or useful for customers and, the major issue, the materials have wording around the use of discretion in decision-making, which could lead to customer challenging staff decisions where discretion is permitted. 

I am having trouble finding an literature (studies, journal articles, books) that discuss this issue. I am wondering if anyone has had any experience on this issue, and/or publications that may be helpful.

Thanks in advance! Again, my apologies if this is not an appropriate post for this group
Lisa
Publishing internal practice and policy externally #knowledge-sharing

Lisa Poeckert
 

Hello everyone!

I am new to this group so I hope this post is appropriate.

I am working on a policy brief regarding whether the Land Title and Survey Authority of BC’s (LTSA) internal land title policy and practice material should be made available to external customers. This material is used by staff to make examination decision on the registrability of customer land title applications. A suggestion was made to publish the internal policy and practice materials externally. 

The LTSA is divided on the issue. Those in favour of publishing the materials argue it will create transparency, better customer service and reduce staff workload. Those against publishing the materials argue the materials are written for staff and not suitable or useful for customers and, the major issue, the materials have wording around the use of discretion in decision-making, which could lead to customer challenging staff decisions where discretion is permitted. 

I am having trouble finding an literature (studies, journal articles, books) that discuss this issue. I am wondering if anyone has had any experience on this issue, and/or publications that may be helpful.

Thanks in advance! Again, my apologies if this is not an appropriate post for this group
Lisa
KM Gap Assessment | KM Health check | KM Maturity Assessment #maturity #assessment

Minu Mittal
 

Questionnaire- What are some of the questions you would ask the Leadership, to assess gap in the Knowledge Flow. Do you have sample questionnaire of a KM Gap Assessment. any sample, template, or collateral you can share.

I am working on creating a best practice for constant feedback and one on one interview with the leadership. I will be happy to share it back with all the contributors. Happy to answer any questions.

Re: Information Foraging #search

Dennis Thomas
 

Thanks Lee,

Maybe we can talk about this when we meet on during the Feb 6 Michigan KM luncheon. Our group is actually making a presentation on this very issue in Port Huron at 8:30am.   So far, it looks like a problem that is on a lot of people’s minds.  

Most people can grasp the idea of ERP systems (the integration of multiple single purpose applications), but the idea of Knowledge EcoSystems is difficult to grasp because most people don’t really understand what knowledge is.   

Dennis 


Most people are calling me directly to RSVP. 

Dennis L. Thomas
IQStrategix
(810) 662-5199

Leveraging Organizational Knowledge 



On January 28, 2020 at 11:38:03 AM, Lee Romero (pekadad@...) wrote:

Thanks for sharing that, Dennis!

Your write-up reminded me also of this related write-up from the Nielsen Norman group: https://www.nngroup.com/articles/information-foraging/ 

As I am "neck deep" in enterprise search issues, challenges and improvements I find the ideas behind information foraging to be a very useful way to think of the problems users face in getting to the information they need (whether they decide to use search or not).

Thanks again!
Lee Romero

On Sun, Jan 26, 2020 at 4:32 PM Dennis Pearce <denpearce@...> wrote:
My department at work got into a little discussion last week on Information Foraging Theory.  We were thinking about it in terms of content and community management so I wrote up a blog post on the topic.  Here is a link for any who may be interested:
https://www.linkedin.com/pulse/information-foraging-dennis-pearce/

Dennis
Re: Information Foraging #search

Lee Romero
 

Thanks for sharing that, Dennis!

Your write-up reminded me also of this related write-up from the Nielsen Norman group: https://www.nngroup.com/articles/information-foraging/ 

As I am "neck deep" in enterprise search issues, challenges and improvements I find the ideas behind information foraging to be a very useful way to think of the problems users face in getting to the information they need (whether they decide to use search or not).

Thanks again!
Lee Romero

On Sun, Jan 26, 2020 at 4:32 PM Dennis Pearce <denpearce@...> wrote:
My department at work got into a little discussion last week on Information Foraging Theory.  We were thinking about it in terms of content and community management so I wrote up a blog post on the topic.  Here is a link for any who may be interested:
https://www.linkedin.com/pulse/information-foraging-dennis-pearce/

Dennis

Conflicts in creating standard operating procedures #art-of-KM #governance

Tami Dubi
 

Happy to share with you my article "Conflicts in creating standard operating procedures". This article is part of my attempt to analyze: - SOPs' stagnation - The negative feelings employees tend to have towards SOPs. - The strategic aspects of managing SOPs.
https://medium.com/@tamidubi/conflicts-in-creating-standard-operating-procedures-917a4ceddc2e
Information Foraging #search

Dennis Pearce
 

My department at work got into a little discussion last week on Information Foraging Theory.  We were thinking about it in terms of content and community management so I wrote up a blog post on the topic.  Here is a link for any who may be interested:
https://www.linkedin.com/pulse/information-foraging-dennis-pearce/

Dennis
Re: Job Opening: Knowledge Manager at NICE in Hoboken NJ #jobs

Tracy McOrmond
 

I am looking for a remote KM position if anyone hears of one please let me know thanks 
Tracy McOrmond 


On Jan 23, 2020, at 6:02 PM, Karen Budelier Brown <kjbudelierbrown@...> wrote:


Dylan,

Thanks for thinking of me and sending this. Before I started my current job I may have considered this as it is what I was looking for in my next job.  I just started my job with Kronos on December 2 and I love it. I am 100% remote. I have a team of eight reporting to me that are also remote.

Thank you!

Karen

On Thu, Jan 23, 2020 at 3:44 PM Dylan Williams <dylanwms@...> wrote:
A recruiter contacted me about this position in Hoboken, NJ (aka the birthplace of Frank Sinatra). See attached. One consideration for you: the role is NOT remote. The expectation is that you'll be in the office each day. Here is the recruiter's information, if you're interested:

Joel Wernick Contract Recruiter at NICE Ltd joel.wernick@... 917-520-3242

--
Karen Budelier Brown
Job Opening: Knowledge Manager at NICE in Hoboken NJ #jobs

Dylan Williams
 

A recruiter contacted me about this position in Hoboken, NJ (aka the birthplace of Frank Sinatra). See attached. One consideration for you: the role is NOT remote. The expectation is that you'll be in the office each day. Here is the recruiter's information, if you're interested:

Joel Wernick Contract Recruiter at NICE Ltd joel.wernick@... 917-520-3242

PDF
NICE Careers Knowledge Manager.pdf

Holograms + training? anyone? #learning

Barbara Bitondo
 

Hi K+L+IT Friends,

After reading this article I wondered if anyone knew of / had used firms that convert training using holograms?

https://www.ft.com/content/4b8a810c-1a88-11e9-b191-175523b59d1d

Thanks,
B
Re: ARMA Information Governance Maturity Model #maturity #content-management

Miguel Jordan
 

Thanks Ian!


El mié., 22 ene. 2020 a las 21:37, Ian Fry (<ian@...>) escribió:

http://www.knoco.com.au/surveys

These have the standard Knoco maturity models for KM and Lessons Learned

 

 

Ian Fry MAIPM, MAITD
Director

Knoco Australia Pty Ltd
T: 08 8391 1818
M: 0410 011 810
Web:www.knoco.com.au

Lessons Learned:https://www.lessonlearner.com.au/

Take the Latest Survey

Latest Newsletter

 

 

 

 

From: SIKM@groups.io On Behalf Of Miguel Jordan via Groups.Io
Sent: Thursday, 23 January 2020 7:33 AM
To: SIKM@groups.io Group Moderators <SIKM@groups.io>
Subject: Re: [SIKM] ARMA Information Governance Maturity Model

 

Dear Stan:

thanks very much for your answer.

I will revise it immediately.

Best regards,

Miguel

 


 

--

Atte.

Miguel A.Jordán



--
Atte.
Miguel A.Jordán
Re: ARMA Information Governance Maturity Model #maturity #content-management

Ian Fry <ian@...>
 

http://www.knoco.com.au/surveys

These have the standard Knoco maturity models for KM and Lessons Learned

 

 

Ian Fry MAIPM, MAITD
Director

Knoco Australia Pty Ltd
T: 08 8391 1818
M: 0410 011 810
Web:www.knoco.com.au

Lessons Learned:https://www.lessonlearner.com.au/

Take the Latest Survey

Latest Newsletter

 

 

 

 

From: SIKM@groups.io On Behalf Of Miguel Jordan via Groups.Io
Sent: Thursday, 23 January 2020 7:33 AM
To: SIKM@groups.io Group Moderators <SIKM@groups.io>
Subject: Re: [SIKM] ARMA Information Governance Maturity Model

 

Dear Stan:

thanks very much for your answer.

I will revise it immediately.

Best regards,

Miguel

 


 

--

Atte.

Miguel A.Jordán
Re: ARMA Information Governance Maturity Model #maturity #content-management

Miguel Jordan
 

Dear Stan:
thanks very much for your answer.
I will revise it immediately.
Best regards,
Miguel

--
Atte.
Miguel A.Jordán
Re: ARMA Information Governance Maturity Model #maturity #content-management

Stan Garfield
 

ARMA Information Governance Maturity Model #maturity #content-management

Miguel Jordan
 

Dear Colleagues:

I´am trying to find an official version of most maturity models related to document management (and related concepts like information, knowledge, records, etc), but specially those related to the ARMA Information Governance (ARMA as acronym for the Association of Records Managers and Administrators).

Is there a way to find such kind of resources here at SIKM library or is it possible to ask it personally to the SIK members?

Thanks very much for your comprehension.
Best regards,
Miguel Jordan
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