Date   

Re: March 2020 SIKM Call: John Hovell and David Gurteen - Conversational Leadership #leadership #monthly-call #conversation

 

Good to hear, Guy - thanks. As I read through this again, it occurred to me that the four types he presents aren't necessarily prescriptive. Particularly the last two, barn raising and house tour. Either of them seem to me to be perfectly valid depending on the nature of the conversation. I think fitness for purpose is important, which means understanding intent and then determining which tool is best suited for the job. (cf, Vroom and Yetton decision hierarchy - sometimes an autocratic decision is perfectly reasonable or even expected. E.g., when the plane is going down with both engines out, it is not the time for the captain to go back and poll the passengers about what they think should be done next). 

-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: March 2020 SIKM Call: John Hovell and David Gurteen - Conversational Leadership #leadership #monthly-call #conversation

Guy St. Clair
 

Thanks, Tom.

Good reference to Michael Kahn's ideas about The Seminar.

The slides are fun (helps us not get too serious about all this).

And the essay itself is good, especially the list of the four types of seminars. 

So we can certainly use these ideas in the knowledge-focused work we're trying to do.

And those of us who teach will like playing with these (especially the barn-raising – can't wait to get to that!).

Guy St. Clair
Lecturer in Knowledge Services
Business Certification and Post-Baccalaureate Studies Programs
C
olumbia University in the City of New York
School of Professional Studies


Re: March 2020 SIKM Call: John Hovell and David Gurteen - Conversational Leadership #leadership #monthly-call #conversation

Stan Garfield
 
Edited

TO: SIKM Leaders Community

Today we held our 175th monthly call. 
Here are the details.

Thanks to John and David for presenting, to Tom Short, Diana Russo, Merrill Anne Jordan, Andrew Muras, Dan Ranta, and Kate Pugh for participating in the conversation, and to those who attended. Please continue the discussion here by replying to this thread.

Here is the group chat transcript:

[3/17/2020 11:16:12 AM] David Gurteen: https://conversational-leadership.net/introduction-to-conversational-leadership/

[3/17/2020 11:18:18 AM] David Gurteen: https://conversational-leadership.net/communityship/

[3/17/2020 11:21:47 AM] Tom Short: "useful self"??

[3/17/2020 11:25:31 AM] Merrill Anne Jordan: Or "resources" for that matter. We are not resources, we are people

[3/17/2020 11:27:48 AM] David Gurteen: "use of self"

[3/17/2020 11:29:41 AM] John: "use of self" also known as "self as instrument"

[3/17/2020 11:29:41 AM] John: Dr. Mee-Yan Cheung-Judge has a lot there

 [3/17/2020 11:42:08 AM] Katrina Pugh: Catherine Turco (MIT Sloan) talks about the Conversational Firm. It's many layered, and involves exposing data with humility (and confidentiality) to the larger firm with the readiness to get both productive and messy response

[3/17/2020 11:44:45 AM] Merrill Anne Jordan: It's contextual

[3/17/2020 11:45:49 AM] Tom Short: sounds descriptive, Kate, as opposed to prescriptive.

[3/17/2020 11:46:41 AM] John: conversational firm, yup...

[3/17/2020 11:46:44 AM] Tom Short: culture-based variables like level of openness and trust are difficult to change, sometimes even if led by leadership.

[3/17/2020 11:46:48 AM] Katrina Pugh: Yes - Many layered. You can just put ugly, messy data out there without the psychological safety: "I want to hear your words"

[3/17/2020 11:46:51 AM] John: and conversational intelligence is another one

[3/17/2020 11:46:51 AM] John: Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations is one of David's fav books on it

[3/17/2020 11:48:09 AM] Tom Short: closest thing to this I've heard about might be various tries at Holocracy

[3/17/2020 11:51:57 AM] John: yup, holocracy could be like an org design/structure perspective...

[3/17/2020 11:53:42 AM] Stan: From The conversation: A short manifesto about the future of online interaction by Seth Godin: Let’s have a conversation instead.

A conversation involves listening and talking. A conversation involves a perception of openness and access and humanity on both sides.

People hate meetings but they don’t hate conversations.

[3/17/2020 11:54:03 AM] Tom Short: also, Google's research on what makes effective teams, whereby they concluded that the best teams weren't a function of the talent of the individual members. The best teams had established trust and a safe space for all the members to contribute.

[3/17/2020 11:54:26 AM] John: "Are we in a meeting, or are we being met?"

[3/17/2020 11:54:26 AM] John: from Katherine Woods

[3/17/2020 11:58:11 AM] Tom Short: reminds me of an article by Michael Kahn, 1971, called The Seminar.

[3/17/2020 12:00:50 PM] Eve Porter-Zuckerman: wonderful conversation - spending a lot of time now prompting and coaching leaders on participating in virtual conversations now. would welcome resources on this as well

[3/17/2020 12:00:54 PM] John: thanks all for dialing in :)

[3/17/2020 12:00:54 PM] John: yup, hi Eve, lot of interest and great work in virtual conversations! :)

[3/17/2020 12:01:46 PM] Merrill Anne Jordan: thanks so much to David and John, I have to hop off for another meeting. Please speaking with you all today! Stay healthy everyone!

[3/17/2020 12:01:47 PM] John: check out Judy Rees

 [3/17/2020 12:02:51 PM] Eve Porter-Zuckerman: thanks!

[3/17/2020 12:03:12 PM] Katrina Pugh: Great discussion! Let's keep it going!

[3/17/2020 12:03:22 PM] John: thanks all!

[3/17/2020 12:03:25 PM] Beto do Valle: Good insights, thank you.

[3/17/2020 12:03:27 PM] Grazyna Wykowska: Thanks a lot!


Re: March 2020 SIKM Call: John Hovell and David Gurteen - Conversational Leadership #leadership #monthly-call #conversation

 
Edited

Attached below is a PDF containing a printout of an email newsletter from The Ready I just received this morning that I'd add as another resource related to the Conversational Leadership topic.

Here's the opening quote from this week's newsletter:

We live in unprecedented times. We’re seeing our clients, friends, and acquaintances across the world grapple with a fundamental disruption to their organizational operating systems. For many, this means nearly overnight shifting to a primarily remote work culture (and everything that entails) as well as throwing away the yearly plan that was probably only recently codified. Instead, organizations are needing to move quickly, make decisions with incomplete information, and generally operate in unfamiliar yet necessary ways to survive.

For us, it’s validation that the work we’ve been doing for the past four and a half years is incredibly necessary. Evolutionary organizations with adaptive operating systems are fundamentally designed to function — and even thrive — in situations where traditional bureaucracies fail. An OS that doesn't optimize for transparency, autonomy, or people positivity is not an OS that can handle shocks like the one we're currently experiencing. Some of these newly perceived OS cracks can and will be repaired or mitigated along the way. Others, however, will shine a light on the need for a fundamental rethinking of how organizations should function.

Good info, links to podcasts, free signup.

-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: March 2020 SIKM Call: John Hovell and David Gurteen - Conversational Leadership #leadership #monthly-call #conversation

 

Good call today. Thanks, John Hovell and David Gurteen (and, of course, Stan!).

Further to my comment comparing Conversational Leadership to Michael Kahn's 1971 piece on The Seminar, I did a web search and found a number of items referencing Kahn's work, including this presentation that nicely summarizes his work and puts it in a modern context. https://www.wcu.edu/WebFiles/PDFs/FYSSeminar_-_What_Makes_A_Seminar_Unique_-_JHabel.pdf

There are references toward the end of this deck, including a pointer to a PDF containing Kahn's original essay, The Seminar.

--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Because You Need To Know Podcast #podcast

Arthur Shelley
 

Thanks Edwin,

 

I clicked on the link, but my podcast does not seem to be there.

Were you just resending the link to all, or should I have seen mine (I did not think it would be completed yet)

 

Regards

Arthur Shelley

Producer: Creative Melbourne

Author: KNOWledge SUCCESSion  Sustained performance and capability growth through knowledge projects

Earlier Books: The Organizational Zoo (2007) & Being a Successful Knowledge Leader (2009)

Principal: www.IntelligentAnswers.com.au 

Founder: Organizational Zoo Ambassadors Network

Mb. +61 413 047 408  Skype: Arthur.Shelley  Twitter: @Metaphorage

LinkedIn: https://www.linkedin.com/in/arthurshelley/

Free behavioural profiles: www.organizationalzoo.com

Blog: www.organizationalzoo.com/blog

Creative-Melbourne-Banner_2018_Final_Smaller

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Edwin Morrris
Sent: Saturday, 14 March 2020 4:52 AM
To: sikm@groups.io
Subject: [SIKM] Podcast

 

Please enjoy. 

 

https://m.soundcloud.com/pioneer-ks

 

 

Edwin K. Morris
President and Founder of Pioneer Knowledge Services



What is Knowledge Management?

Office 716.995.4461

234.542.5836 fax

https://pioneer-ks.org/  


Webinar - Covid-19 & Digital Workplaces - 23 March 2020 #COVID-19 #webinar #workplace

Matt Moore <innotecture@...>
 
Edited

Hi,

 

Webinar: Covid-19 & Digital Workplace: https://www.meetup.com/Information-Innovation-UTS/events/269474755/

 
Regards,

Matt Moore
+61 423 784 504


locked Re: REQUEST: Please complete the SIKM Leaders Community Blueprint Survey #gender #survey

Stan Garfield
 

We have received 37 responses so far. We have 822 members, so we would like to have more of you complete the survey. This is a good time to take a few minutes to fill in the survey. Thanks very much.


March 2020 SIKM Call: John Hovell and David Gurteen - Conversational Leadership #leadership #monthly-call #conversation

Stan Garfield
 
Edited

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT. Note: We are now on Daylight Savings Time in the US.

  • March 17, 2020 SIKM Call: John Hovell and David Gurteen on Conversational Leadership: Leading a conversational approach to life
  • Slides - There is no live screen sharing - you follow along by advancing the slides in SlideShare.
  • For online chat, visit tchat.io and sign in with your Twitter account, or use the #KMers hashtag in Twitter.
  • The story of our community

SIKM Leaders Community Monthly Call

  • When: Tuesday, March 17, 2020, 11:00 AM-12:00 PM Eastern Daylight Time
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the grey phone icon and then choose your audio preference. If your audio is live, you should see a red phone icon.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides in SlideShare.
  • Previous Calls
  • Future Calls
  • Calendar


Re: Coronavirus & The Digital Workplace: Never Let A Crisis Go To Waste #COVID-19 #workplace

Murray Jennex
 

actually KM is already helping greatly in this current crisis.  the ban on large scale meetings is due to lessons learned from Philadelphia during the 1918 spanish flu pandemic.  Philadelphia went ahead with a bond parade and celebration while other cities did not, the result is that Philadelphia had a much much greater impact, over 12000 died than in any other city in the US.  One of my crossover research areas is KM and crisis response, I founded both the International Journal of Knowledge Management and the International Journal of Information Systems for Crisis Response and Management (now the International Journal of Crisis Response and Management) with the idea that KM could greatly help in crises since crises tend to happen with sufficient time between them for people to forget what happened before.  Now is a good time for KM people to step up and help organizations to remember what they've done before during crisis and to use what worked then now and to learn from what didn't work.....murray jennex


-----Original Message-----
From: Pavel Kraus <p.kraus@...>
To: SIKM@groups.io
Sent: Sun, Mar 15, 2020 8:46 am
Subject: Re: [SIKM] Coronavirus & The Digital Workplace: Never Let A Crisis Go To Waste

Offices, universities are shutting down and everybody should now work from home? And how about efficiency and effectiveness of virtual collaboration?

I see already signs of the upcoming discussion about which tool is the best. So here some reflexions about what can knowledge management contribute in this Age of Corona:
https://www.linkedin.com/pulse/knowledge-management-age-corona-pavel-kraus

@Matt: The link above is not working for me.


Re: Coronavirus & The Digital Workplace: Never Let A Crisis Go To Waste #COVID-19 #workplace

Matt Moore <innotecture@...>
 

Hi Pavel,

Like the post - sound advice.

My post is back and can be found - along with others - here: https://www.linkedin.com/in/mattbmoore/detail/recent-activity/posts/

I will have a lot more to say on this later in the week.

Regards,

Matt

On Monday, 16 March 2020, 02:46:46 am AEDT, Pavel Kraus <p.kraus@skmf.net> wrote:





Offices, universities are shutting down and everybody should now work from home? And how about efficiency and effectiveness of virtual collaboration?

I see already signs of the upcoming discussion about which tool is the best. So here some reflexions about what can knowledge management contribute in this Age of Corona:
https://www.linkedin.com/pulse/knowledge-management-age-corona-pavel-kraus

@Matt: The link above is not working for me.


Re: Coronavirus & The Digital Workplace: Never Let A Crisis Go To Waste #COVID-19 #workplace

 

Offices, universities are shutting down and everybody should now work from home? And how about efficiency and effectiveness of virtual collaboration?

I see already signs of the upcoming discussion about which tool is the best. So here some reflexions about what can knowledge management contribute in this Age of Corona:
https://www.linkedin.com/pulse/knowledge-management-age-corona-pavel-kraus

@Matt: The link above is not working for me.


Podcast / Videocast - Myths of Organizational Culture - Josie Gibson / Richard Claydon #podcast #culture

Matt Moore <innotecture@...>
 

Hi,

https://infoinnouts.podbean.com/e/myths-of-organizational-culture/
https://www.youtube.com/watch?v=lPVxXoMUMHg

An Information Innovation @ UTS Seminar Series Production.

00:00 - Introductions
01:58 - The myth of being able to "create" a culture
06:44 - The myth that culture drives performance
07:45 - The myth that culture is EITHER driven by leadership OR by the grassroots
08:45 - The myth that culture can be created around one thing
09:30 - Skills vs mindsets
13:31 - The importance of local context
19:00 - Retail example: Zara and the Pink Scarf
23:00 - How do organizational structures impact culture?
26:09 - How does size and growth impact structure and culture?
32:17 - The missing data on organizational failure
36:27 - Talking agile
38:00 - Organizational health markers - how sick are we?
43:30 - Digital transformation and increasingly complexity
45:45 - External shocks that change cultures (e.g. technology, policy)
52:00 - Who will be around in 10 years time? What does it take to build a sustainable organization?
01:02:20 - What about Artificial Intelligence?
01:07:30 - What can we do about culture as individuals?

Josie Gibson is a former journalist fascinated by how so few people pull off complex stuff and most others fail. She now runs a group for unique changemakers, The Catalyst Network, coaches and mentors executives and would-be leaders, and works on the occasional mega-project to keep herself grounded in real work life.

Richard Claydon's work examines ironic management and organisational misbehavior. He is CEO of RoundPegz, a community of disruptive thinkers and rebel talents helping leaders and companies better manage the turbulence of and cope with the Black Swans of the contemporary business environment. He teaches the Leadership Module for Macquarie Business School's Global MBA program.

09 March 2020

Regards,

Matt Moore


Because You Need To Know Podcast #podcast

Edwin K. Morrris
 

Please enjoy. 



Edwin K. Morris
President and Founder of Pioneer Knowledge Services



What is Knowledge Management?

Office 716.995.4461

234.542.5836 fax

https://pioneer-ks.org/  


Looking for opportunities in KM World #jobs #personal

Sonal Rachna
 

Hello KM Community,

I currently work with KPMG, US as a Content Manager (on contract). Though my office is in Montvale, NJ; I mostly work virtually. My contract will be over soon and I am looking for appropriate opportunities. 

I have 14 years of experience in Market Research and Knowledge Management. In the past, I have worked with Deloitte (as a Full-time Manager) and have led multi-cultural service delivery teams. I have been a certified trainer and have trained Associates on soft-skills.

I am in US on L2 visa and will not require any sponsorship now or in future. Please refer me to any relevant position you may come across.

Regards,
Sonal



locked REQUEST: Please complete the SIKM Leaders Community Blueprint Survey #gender #survey

Stan Garfield
 

TO: SIKM Leaders Community Members

In November 2019, the SIKM Leaders Community reflected on experiences of gender and diversity in the community. The draft Blueprint document for community-wide comment contains the recommendations the community made in November, which have been expanded by 16 SIKM members during the months of January and February 2020. Members provided reflections and creative recommendations for accommodating a range of differences — not just differences in gender, but also differences in style, cultural background, thought, and identity. There was consensus that diversity is a good thing, but that we have work to do. Here is the
SIKM Gender Discussion Summary. Thanks to Kate Pugh, Nancy Dixon, and Susan Ostreicher for leading the effort and to everyone who participated in the conversations.

ACTION: Please ratify and/or provide input to the sections by responding to the SIKM 2020 Community Blueprint Survey. After all responses are in, the team will work with me to finalize this Blueprint and post for all to view.


Re: Document Management Policy, Standard and Governance Framework #content-management #governance

Miguel Jordan
 

Hi Stephen:

thanks very much also for your quick response.
Will revise your mentioned link.
Best regards,
Miguel 

El mar., 3 mar. 2020 a las 2:54, Stephen Bounds (<km@...>) escribió:

Hi Miguel,

Here's something I wrote about the topic a couple of years back:
https://idm.net.au/article/0012049-making-government-record-keeping-work

In general, anything by James Lappin is gold if you're looking for a forward-looking approach to recordkeeping and document management. I'm assuming you are looking at the topic from a government context?

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 3/03/2020 11:05 am, Miguel Jordan wrote:
Thanks Daan!
I have been reading a lot about and wanted to know if there was something else to consider for such topics.
Best regards,
Miguel

El lun., 2 mar. 2020 a las 21:23, Daan Boom (<daanboom@...>) escribió:
Dear Miguel, it’s best to start your journey with orienting yourself with a few white papers published by the AIIM (https://www.aiim.org/) and ARMA (https://www.arma.org) I further reference you to iso standard 15489 on information and documentation management. The ISO is pricey but to get the definitions and concepts right worth the investment. Most of the white papers reference to the iso as well so for orientation you might as well stick to the free papers. 

Daan

On Mar 3, 2020, at 06:38, Miguel Jordan <ingenierojordan@...> wrote:


Dear SIKM Colleagues:

Iam trying to find information in relation to:

a) document management policies;
b)  document management standards; 
c) document management governance frameworks

Your recommendations are welcome.
Best regards and thanks very much.

Atte.
Miguel A.Jordán


--
Atte.
Miguel A.Jordán



--
Atte.
Miguel A.Jordán


Re: Document Management Policy, Standard and Governance Framework #content-management #governance

Stephen Bounds
 

Hi Miguel,

Here's something I wrote about the topic a couple of years back:
https://idm.net.au/article/0012049-making-government-record-keeping-work

In general, anything by James Lappin is gold if you're looking for a forward-looking approach to recordkeeping and document management. I'm assuming you are looking at the topic from a government context?

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 3/03/2020 11:05 am, Miguel Jordan wrote:

Thanks Daan!
I have been reading a lot about and wanted to know if there was something else to consider for such topics.
Best regards,
Miguel

El lun., 2 mar. 2020 a las 21:23, Daan Boom (<daanboom@...>) escribió:
Dear Miguel, it’s best to start your journey with orienting yourself with a few white papers published by the AIIM (https://www.aiim.org/) and ARMA (https://www.arma.org) I further reference you to iso standard 15489 on information and documentation management. The ISO is pricey but to get the definitions and concepts right worth the investment. Most of the white papers reference to the iso as well so for orientation you might as well stick to the free papers. 

Daan

On Mar 3, 2020, at 06:38, Miguel Jordan <ingenierojordan@...> wrote:


Dear SIKM Colleagues:

Iam trying to find information in relation to:

a) document management policies;
b)  document management standards; 
c) document management governance frameworks

Your recommendations are welcome.
Best regards and thanks very much.

Atte.
Miguel A.Jordán


--
Atte.
Miguel A.Jordán


Re: Document Management Policy, Standard and Governance Framework #content-management #governance

Miguel Jordan
 

Thanks Daan!
I have been reading a lot about and wanted to know if there was something else to consider for such topics.
Best regards,
Miguel

El lun., 2 mar. 2020 a las 21:23, Daan Boom (<daanboom@...>) escribió:
Dear Miguel, it’s best to start your journey with orienting yourself with a few white papers published by the AIIM (https://www.aiim.org/) and ARMA (https://www.arma.org) I further reference you to iso standard 15489 on information and documentation management. The ISO is pricey but to get the definitions and concepts right worth the investment. Most of the white papers reference to the iso as well so for orientation you might as well stick to the free papers. 

Daan

On Mar 3, 2020, at 06:38, Miguel Jordan <ingenierojordan@...> wrote:


Dear SIKM Colleagues:

Iam trying to find information in relation to:

a) document management policies;
b)  document management standards; 
c) document management governance frameworks

Your recommendations are welcome.
Best regards and thanks very much.

Atte.
Miguel A.Jordán



--
Atte.
Miguel A.Jordán


Re: Document Management Policy, Standard and Governance Framework #content-management #governance

Daan Boom
 

Dear Miguel, it’s best to start your journey with orienting yourself with a few white papers published by the AIIM (https://www.aiim.org/) and ARMA (https://www.arma.org) I further reference you to iso standard 15489 on information and documentation management. The ISO is pricey but to get the definitions and concepts right worth the investment. Most of the white papers reference to the iso as well so for orientation you might as well stick to the free papers. 

Daan

On Mar 3, 2020, at 06:38, Miguel Jordan <ingenierojordan@...> wrote:


Dear SIKM Colleagues:

Iam trying to find information in relation to:

a) document management policies;
b)  document management standards; 
c) document management governance frameworks

Your recommendations are welcome.
Best regards and thanks very much.

Atte.
Miguel A.Jordán

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