Date   

Re: Invitation: Cortex from the KM Perspective (4/30 9 ET) #webinar

Katrina Pugh
 
Edited

Hello, SIKM Community.

Thank you to all of you who participated Chris McNulty’s Cortex introduction, hosted by SIKM Boston Chapter. Here is the link to the recording on our new SIKM Boston YouTube channel:

 

We had lots of good questions about Cortex - for example, how it integrates with the MS Graph and other sources, how the KM’er can scope, set permissions, and manage subscriptions. There is a lot here in the recording, so I recommend you also go to the Project Cortex overview on Microsoft.
 
These were the questions Chris answered from the chat:
 
1. Why do we as KM'ers need this?
2. Can your search scope go outside of O365 (e.g., WWW, other databases, Powerpoint files, audio/video)?
3. Can you search (and tag) MS Teams posts?
4. What's the licensing (e3, e5)?
5. What's the approach to information protection, security,, HIPPA, GDPR?
6. Can individuals see only certain content?
7. Can individuals personalize/subscribe to certain content (opt in or subscription)?
8. Who can edit the topic cards?
9. Can you say you don't want to be associated with a topic?
10. Can topics trend up and down (infer the topics, like "too big to fail")?
11. Can you do the same for individuals (emerging leader or group of leaders/page or site)?
12. Can the admin manipulate the emphasis of different “sources of truth”?
13. What languages are coming?
 
Thanks goes to Chris for his great presentation, to Mike Gilronan for organizing, and Andrea Bracken for managing the Teams meeting, recording and YouTube channel. 
 
Thanks
Kate Pugh

Katrina Pugh
AlignConsulting | Collaboration, Analytics and Strategy
Columbia University | Information and Knowledge Strategy Master of Science Program
 

On Apr 29, 2020, at 1:21 PM, Stan Garfield <stangarfield@...> wrote:

Kate can post a link to the recording in this thread, so there is no need to reply to ask to be added to a distribution list for it.

Thanks, Kate!


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Zweli Ndayi
 

Good evening everyone who responded to my query. 
I appreciate all your inputs and will do engage individually to ask follow-up questions as I take this km journey forward.

Your selflessness and giving spirit will not go unnoticed.

Thank you once again.

On Sun, 03 May 2020, 13:15 Pavel Kraus, <p.kraus@...> wrote:
Hi,

during my time in the role of Knowledge Networking Officer for Roche Diagnostics we have developed two workshop designs to accelerate project in research. We did not talk about concepts, but instead we interacted with the organization as embedded consultants on the shop floor. One single workshop devoted to a fast start of a project delivered a concrete result, namely to move a projected milestone from November back to May. The 1.5 day workshop took place in January.

So if you ask about the impact - there was a time to market acceleration of 6 months. There was no additional time investment, because a kick-off workshop was planed anyway. The difference was the way how this workshop was conducted and this is what I call workshop design.
To measure the impact, we used the classical metrics with which projects have always been measured by: time, cost etc. This was perceived by the team and management as something very tangible and practical.

Some details about this projects were published in 2002: https://www.aht.ch/publications/
Regards, Pavel
 
Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Zweli Ndayi
 

Good evening Tom. Thank you so much for sharing this case. I surely would to do a follow-up engagement with you separately.


On Sun, 03 May 2020, 17:34 Tom Short, <tshortconsulting@...> wrote:
In his book, Post-Capitalist Society, management guru Peter Drucker wrote that knowledge contributes value to a firm in two ways: increase revenue, and reduce costs. 

If you think about KM in terms of ultimately affecting one of those two things, it then becomes a matter of identifying what business issue KM is being applied to and understanding in advance what intended benefit KM is expected to bring. You identify your measures and metrics and create a baseline before you roll out your initiative, and then you measure and report and adjust. 

Example: The Commodity Trading Desk for a global agricultural products company
A group of commodity traders was set up in trading offices around the world to permit 24/5 trading of ag commodities. As one market closed the trader there would send an email of their open positions, trades, and notes to the rest of the traders. This one message, plus dozens of others through the trading day to report trading activities, meant that on any given day a trader would be deluged with 200-300 emails, which they would spend a couple hours in total reading throughout the day to make sure they didn’t miss an important signal that might affect their trading decisions. When asked what they’d do with an extra hour of time in their day they said, without hesitation, “We’d turn it into money.” 

After studying their activities and confirming the above statements, we worked with the department head to reorganize the whole trading department. We re-allocated tasks and activities in a way that would permit automatic filtering of email, thereby reducing by 40% the amount of email hitting the trader inboxes - and the amount of time they spent dealing with it. We also inventoried expertise required for the trading activity and identified three distinct knowledge domain areas that were involved in the trading activities. This formed the basis for the above re-allocation, and allowed us to better leverage the expertise of the traders by better focusing them on a narrower set of tasks. 

As a result of our KM work this client realized a significant productivity improvement gain among their global trading group that drove increased trading revenue worth millions of dollars per year. It reduced email volume reduced worries about missing an important message, contributing to increased job satisfaction among the traders. This is an example of a soft benefit, which one would expect to show up in an employee engagement survey. 
--
-Tom
--

Tom Short Consulting
TSC

+1 415 300 7457

All of my previous SIKM Posts


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

 

In his book, Post-Capitalist Society, management guru Peter Drucker wrote that knowledge contributes value to a firm in two ways: increase revenue, and reduce costs. 

If you think about KM in terms of ultimately affecting one of those two things, it then becomes a matter of identifying what business issue KM is being applied to and understanding in advance what intended benefit KM is expected to bring. You identify your measures and metrics and create a baseline before you roll out your initiative, and then you measure and report and adjust. 

Example: The Commodity Trading Desk for a global agricultural products company
A group of commodity traders was set up in trading offices around the world to permit 24/5 trading of ag commodities. As one market closed the trader there would send an email of their open positions, trades, and notes to the rest of the traders. This one message, plus dozens of others through the trading day to report trading activities, meant that on any given day a trader would be deluged with 200-300 emails, which they would spend a couple hours in total reading throughout the day to make sure they didn’t miss an important signal that might affect their trading decisions. When asked what they’d do with an extra hour of time in their day they said, without hesitation, “We’d turn it into money.” 

After studying their activities and confirming the above statements, we worked with the department head to reorganize the whole trading department. We re-allocated tasks and activities in a way that would permit automatic filtering of email, thereby reducing by 40% the amount of email hitting the trader inboxes - and the amount of time they spent dealing with it. We also inventoried expertise required for the trading activity and identified three distinct knowledge domain areas that were involved in the trading activities. This formed the basis for the above re-allocation, and allowed us to better leverage the expertise of the traders by better focusing them on a narrower set of tasks. 

As a result of our KM work this client realized a significant productivity improvement gain among their global trading group that drove increased trading revenue worth millions of dollars per year. It reduced email volume reduced worries about missing an important message, contributing to increased job satisfaction among the traders. This is an example of a soft benefit, which one would expect to show up in an employee engagement survey. 
--
-Tom
--

Tom Short Consulting
TSC

+1 415 300 7457

All of my previous SIKM Posts


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Ken Wiggins <ken.wiggins@...>
 

Zweli, you are asking a very open ended in “how you would, practically, demonstrate the value of KM.

May I suggest that you contact me off-line and I can engage you with Knowledge Management South Africa (KMSA).

We’ll be able to assist and bring you into the local KM fraternity.

 

Regards, 

Ken.

 

Ken Wiggins | Manager; Knowledge Champion (Southern Africa) | Africa, India & Middle East (AIM) | Advisory Services

 rainbowsmaller I support inclusion

Ernst & Young Advisory Services (Pty) Ltd

102 Rivonia Road, Sandton, Gauteng Johannesburg, South Africa

Office: +27 11 772 4763 | Mobile: +27 82 521 0400 | Ken.Wiggins@...

Website: http://www.ey.com/aim

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Zweli Ndayi
Sent: Sunday, May 3, 2020 12:12 PM
To: SIKM@groups.io
Subject: Re: [SIKM] Key examples to demonstrate value of KM in an organization #Biz_Dev

 

Thank you so much Nick. Much appreciated! Will visit the blog

On Sun, 03 May 2020, 11:05 Nick Milton, <nick.milton@...> wrote:

My blog has a series of quantified Value Delivery examples

 

http://www.nickmilton.com/search/label/quantified

 

Nick Milton

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Zweli Ndayi
Sent: 03 May 2020 04:09
To: SIKM@groups.io
Subject: [SIKM] Key examples to demonstrate value of KM in an organization #Biz_Dev

 

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you



This email and any accompanying documentation may contain confidential or legally privileged information intended for a specific individual or entity and purpose. If you received the email in error, you may not disclose or use the contents. Please notify the sender of the error immediately and please destroy the original message. Ernst & Young cannot assure the integrity of this email or that it is free of any error, virus, interception or interference. Ernst & Young will not be liable for any damages arising from this email or use thereof, nor will Ernst & Young be liable for the proper and complete transmission of the information contained in this email. The use or contents of this email is intended for Ernst & Young's official business. If it is used for any other purpose, the views, opinions or recommendations expressed are those of the author. Only personnel that are duly authorised by Ernst & Young are entitled to bind Ernst & Young contractually. Ernst & Young reserves the right to monitor all email communication through their networks.


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

 

Hi,

during my time in the role of Knowledge Networking Officer for Roche Diagnostics we have developed two workshop designs to accelerate project in research. We did not talk about concepts, but instead we interacted with the organization as embedded consultants on the shop floor. One single workshop devoted to a fast start of a project delivered a concrete result, namely to move a projected milestone from November back to May. The 1.5 day workshop took place in January.

So if you ask about the impact - there was a time to market acceleration of 6 months. There was no additional time investment, because a kick-off workshop was planed anyway. The difference was the way how this workshop was conducted and this is what I call workshop design.
To measure the impact, we used the classical metrics with which projects have always been measured by: time, cost etc. This was perceived by the team and management as something very tangible and practical.

Some details about this projects were published in 2002: https://www.aht.ch/publications/
Regards, Pavel
 

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Zweli Ndayi
 

Thank you so much Nick. Much appreciated! Will visit the blog


On Sun, 03 May 2020, 11:05 Nick Milton, <nick.milton@...> wrote:

My blog has a series of quantified Value Delivery examples

 

http://www.nickmilton.com/search/label/quantified

 

Nick Milton

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Zweli Ndayi
Sent: 03 May 2020 04:09
To: SIKM@groups.io
Subject: [SIKM] Key examples to demonstrate value of KM in an organization #Biz_Dev

 

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Nick Milton
 

My blog has a series of quantified Value Delivery examples

 

http://www.nickmilton.com/search/label/quantified

 

Nick Milton

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Zweli Ndayi
Sent: 03 May 2020 04:09
To: SIKM@groups.io
Subject: [SIKM] Key examples to demonstrate value of KM in an organization #Biz_Dev

 

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Zweli Ndayi
 

Good morning Daan

Thank you so much for your response. I will be looking up for it.


On Sun, 03 May 2020, 07:54 Daan Boom, <daanboom@...> wrote:

Dear Zweli;

In the forthcoming g KM4Dev journal an article will appear on measuring the value of KM in an organization. The article went though a peer process and was approved for publication in January. I expect the journal to be released this month. KM4Dev journal is open access. 



Daan


On May 3, 2020, at 11:09 AM, Zweli Ndayi <zweli.ndayi@...> wrote:

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Re: Key examples to demonstrate value of KM in an organization #biz-dev #value

Daan Boom
 


Dear Zweli;

In the forthcoming g KM4Dev journal an article will appear on measuring the value of KM in an organization. The article went though a peer process and was approved for publication in January. I expect the journal to be released this month. KM4Dev journal is open access. 



Daan


On May 3, 2020, at 11:09 AM, Zweli Ndayi <zweli.ndayi@...> wrote:

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Key examples to demonstrate value of KM in an organization #biz-dev #value

Zweli Ndayi
 

Good morning
Many organizations in SA are only starting now to embrace the concept of Knowledge Management. Now there is still a big confusion to understand the key role of knowledge management and impact it can have in an organization. Can you give me practical examples to demonstrate the value of KM. In your response can you be clear on the HOW part?

Thank you


Re: Knowledge library appropriate use statement examples #knowledge-reuse

Katrina Pugh
 

Hello, Tammy (Thanks for the reminder, Stan. ) I connected with an EY colleague and we were worried we’d come out like ”out of the firehouse”. We can all provide examples, but let us know if this is in the ballpark: 

1 - confidentiality (is the material effectively redacted of client or PII?)

2 - copyright (who owns the copyright for the material or the cited data, and is the citation clean?)

3 - comparability (if we take from one use case to another, are the conditions similar enough? Are there other contextual considerations? What complement of sources is needed?)

4 - courtesy (can we, or should we, give recognition to the authors?)

5 - connection (how should we link or reproduce?)

6 - continuity (When should the re-user offer to update?)

(Ok, a little alliteration for our social distance Saturday!)

I know the SIKM group has many examples of each, and I encourage us to share. Also, check out the copyright clearance center for #1, and the SIKM Blueprint for #4. 

Kate



Katrina Pugh
President, AlignConsulting
Faculty, Columbia University Information and Knowledge Strategy Master's Program


On May 2, 2020, at 8:06 AM, Stan Garfield <stangarfield@...> wrote:

Can anyone respond to Tammy's request?  Thanks for your help.


Re: Knowledge library appropriate use statement examples #knowledge-reuse

Stan Garfield
 

Can anyone respond to Tammy's request?  Thanks for your help.


Re: Technology/Tool to capture metadata across multiple repositories with millions of documents #metadata #tools

Atsu Sename
 

Thanks Tom,

I am very interested in what you are doing.
Is there a possibility of partnership with KAPS Group?

Regards.

Sociologue-Spécialiste en gestion des connaissances

Responsable Formation à L'Agence Nationale du Volontariat au Togo (ANVT)

Email: senameatsu@...
Cel   :(228)90925617 
Skype : nardy.sename1
Lomé - Togo

La connaissance est le coeur du développement durable





On Fri, May 1, 2020 at 4:02 PM +0000, "Tom Reamy" <kapsgro@...> wrote:

Minu,

 

My company has done quite a few text analytics software evaluation projects helping companies select the best fit for them (and I’ve written a book on the field – Deep Text).  That experience leads me to a couple of major points.

 

First, there is no such thing as the best text analytics software.  We partner with a number of leading vendors and even they will admit that.  What is best for your organization depends on a variety of factors – the nature of your content (size, speed, variability, etc.,), the nature of your projects metadata (data like people, organizations, or subject aboutness – much harder but often more important), semantic resources (taxonomies, ontologies, metadata design, etc.,) your publishing process (where, when, and how to apply the metadata), your internal resources (IT, SME’s, etc.), and a number of other factors including price.

 

Second, the software does not generate the metadata.  If anyone tells you that their software can just be pointed at a repository and it will automatically tag your content, your best response is to run from the room.  They all require a significant development process especially to achieve 85%+ accuracy.  In other words, they require the development of rules – either machine learning (relatively quick to develop but unlikely to achieve your target accuracy) or linguistic-based rules which typically take more effort although not as much as ML vendors claim but which, in my experience, are the only way to achieve 85% accuracy.  We have been getting 95% accuracy in the last couple of projects we’ve done.

 

Lastly, I’d add a few vendors to Tammy’s list (all good) not in order of preference: SAS, Expert System, MeaningCloud, Microsoft, Amazon, and others depending on your particulars. The number of vendors is quite large and range very cheap but mostly useless to the over-priced. While broad studies like the AIIM one are a good place to start, the real questions are how those generic considerations apply to your organization.  Also, in my experience, the last step should always be one or more POC’s.

 

I hope this helps and I’d be happy to have a further, more in-depth, conversation – best is tomr@...

 

 

Tom Reamy

Chief Knowledge Architect

Author: Deep Text

KAPS Group, LLC

www.kapsgroup.com

510-922-9554 (O)

510-333-2458 (M)

 

 

 

From: SIKM@groups.io [mailto:SIKM@groups.io] On Behalf Of Minu Mittal
Sent: Thursday, April 30, 2020 2:55 PM
To: SIKM@groups.io
Subject: [SIKM] Technology/Tool to capture metadata, across multiple repositories with million of documents

 

Looking for metadata Technology/Tool to automate picking metadata from the document repositories, to help index and fill up the tags/fields with at least 85% accuracy. Have heard a great deal of use of such tools in Consumer Goods and Healthcare Industries. Welcome all thoughts/proposals. 


Re: Technology/Tool to capture metadata across multiple repositories with millions of documents #metadata #tools

Tom Reamy
 

Minu,

 

My company has done quite a few text analytics software evaluation projects helping companies select the best fit for them (and I’ve written a book on the field – Deep Text).  That experience leads me to a couple of major points.

 

First, there is no such thing as the best text analytics software.  We partner with a number of leading vendors and even they will admit that.  What is best for your organization depends on a variety of factors – the nature of your content (size, speed, variability, etc.,), the nature of your projects metadata (data like people, organizations, or subject aboutness – much harder but often more important), semantic resources (taxonomies, ontologies, metadata design, etc.,) your publishing process (where, when, and how to apply the metadata), your internal resources (IT, SME’s, etc.), and a number of other factors including price.

 

Second, the software does not generate the metadata.  If anyone tells you that their software can just be pointed at a repository and it will automatically tag your content, your best response is to run from the room.  They all require a significant development process especially to achieve 85%+ accuracy.  In other words, they require the development of rules – either machine learning (relatively quick to develop but unlikely to achieve your target accuracy) or linguistic-based rules which typically take more effort although not as much as ML vendors claim but which, in my experience, are the only way to achieve 85% accuracy.  We have been getting 95% accuracy in the last couple of projects we’ve done.

 

Lastly, I’d add a few vendors to Tammy’s list (all good) not in order of preference: SAS, Expert System, MeaningCloud, Microsoft, Amazon, and others depending on your particulars. The number of vendors is quite large and range very cheap but mostly useless to the over-priced. While broad studies like the AIIM one are a good place to start, the real questions are how those generic considerations apply to your organization.  Also, in my experience, the last step should always be one or more POC’s.

 

I hope this helps and I’d be happy to have a further, more in-depth, conversation – best is tomr@...

 

 

Tom Reamy

Chief Knowledge Architect

Author: Deep Text

KAPS Group, LLC

www.kapsgroup.com

510-922-9554 (O)

510-333-2458 (M)

 

 

 

From: SIKM@groups.io [mailto:SIKM@groups.io] On Behalf Of Minu Mittal
Sent: Thursday, April 30, 2020 2:55 PM
To: SIKM@groups.io
Subject: [SIKM] Technology/Tool to capture metadata, across multiple repositories with million of documents

 

Looking for metadata Technology/Tool to automate picking metadata from the document repositories, to help index and fill up the tags/fields with at least 85% accuracy. Have heard a great deal of use of such tools in Consumer Goods and Healthcare Industries. Welcome all thoughts/proposals. 


Re: Technology/Tool to capture metadata across multiple repositories with millions of documents #metadata #tools

 

Hi Minu,

together with René Zäch, we have created a tool that uses big data semantic search for semi-automatic tagging. The technology enables us to tag large amounts of Office Documents - mostly legacy documents in short time.

We stopped looking for a technology that does it all alone and switched to a concept, where the technology does 95% and a SME person the rest. I works great.

Happy to share more info. We call this tool «Advanced Search Tool» More on the bottom of https://www.aht.ch

Regards,
Pavel
 

Looking for metadata Technology/Tool to automate picking metadata from the document repositories, to help index and fill up the tags/fields with at least 85% accuracy. Have heard a great deal of use of such tools in Consumer Goods and Healthcare Industries. Welcome all thoughts/proposals. 


Re: Technology/Tool to capture metadata across multiple repositories with millions of documents #metadata #tools

David Eddy
 

Minu -

Three questions:

1/ - what do you consider to be (or not) a "document?"

2/- what is technical environment(s)?

3/ - how big (employees) is the organization & how old is it?

- David


Re: Technology/Tool to capture metadata across multiple repositories with millions of documents #metadata #tools

Daan Boom
 

Dear Mitta:

The Association of Intelligent Information Management AIIM just organized a webinar on this subject, including a brief report on data capturing methods, tools. I was part of a team that did a major document repository conversion project with satisfactory results (not 100%). Also for new added documents Metadata will be pulled as, in our experience, document creators don’t donut or do it very badly. You may check the website for details: AIIM.org

Daan


On May 1, 2020, at 5:55 AM, Minu Mittal <minu.mittal@...> wrote:

Looking for metadata Technology/Tool to automate picking metadata from the document repositories, to help index and fill up the tags/fields with at least 85% accuracy. Have heard a great deal of use of such tools in Consumer Goods and Healthcare Industries. Welcome all thoughts/proposals. 


Knowledge library appropriate use statement examples #knowledge-reuse

Tammy Bearden
 

Hello everyone.

Do any of you have sample appropriate use statements I could review as I consider how to author mine?

I've built an easily shoppable internal knowledge library...essentially an idea marketplace of our final full-text project reports, proposals, etc. that we encourage people to use to review what's known and who the experts of that knowledge are before they jump into a new similar project. I haven't applied an appropriate use statement yet because I haven't found sample language I like yet. 

Eager to hear what you all use! 

Take care,

Tammy Bearden  \  Burns & McDonnell
Research Manager
O 816-822-3053 \  M 816-738-4280
tbearden@...


Re: Technology/Tool to capture metadata across multiple repositories with millions of documents #metadata #tools

Tammy Bearden
 

Hello Minu. 

Microsoft Project Cortex will help with that, but it is currently in Preview...few months to go yet. 

We took a serious look at SmartLogic, BA Insight, and Synaptica last year...listed here in order of my preference from their demos. 

I've opted to using Microsoft Power Automate (fka Flow) to do some of this auto-classification, and I'm eager to see what we'll be able to do with Project Cortex later this year. 

Good luck,

Tammy

On Thursday, April 30, 2020, 04:55:24 PM CDT, Minu Mittal <minu.mittal@...> wrote:


Looking for metadata Technology/Tool to automate picking metadata from the document repositories, to help index and fill up the tags/fields with at least 85% accuracy. Have heard a great deal of use of such tools in Consumer Goods and Healthcare Industries. Welcome all thoughts/proposals. 

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