Date   

Re: In what Industries or Segments does KM Thrive? #future-of-work #state-of-KM #KMers #discussion-starter

Christopher Parsons
 

I'm also curious of thinking about this question in the opposite direction -- are there industries where KM could not thrive?

--
Christopher Parsons
Founder and CEO, Knowledge Architecture
www.knowledge-architecture.com
415.517.4507

On Fri, May 8, 2020 at 9:46 AM Bill Kaplan <bill@...> wrote:

Also please note that KM implementation becomes more embedded and sustainable as part of workflow in organizations with a continuing sense of urgency where protection of life and property is the mission…such as Wildland Fire Operations and the Military. Failing to share and learn can be life threatening.

 

Bill

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Rahul Lama via groups.io
Sent: Friday, May 8, 2020 09:39
To: SIKM@groups.io
Subject: Re: [SIKM] In what Industries or Segments does KM Thrive? #discussion-starter #futureofwork #kmers #proven-practice #jobs

 

Hi Chris,

Here is a list of organizations that I got the opportunity to work with and their relative KM practicing levels are listed below:
1. Social Sector (eg Piramal Foundation, Indus Action): High KM practices (lots of action reviews, documenting, knowledge sharing)
2. International Development Agencies (eg ADB, UNICEF): Medium KM practices
3. Indian Government (India Post, State education department): Low KM practices
4. Pharma (eg Roche India): High KM practices
5. Startup (Swiggy): Medium KM practices

Regards,
Rahul Lama
West Bengal, India





Re: In what Industries or Segments does KM Thrive? #future-of-work #state-of-KM #KMers #discussion-starter

 

Also please note that KM implementation becomes more embedded and sustainable as part of workflow in organizations with a continuing sense of urgency where protection of life and property is the mission…such as Wildland Fire Operations and the Military. Failing to share and learn can be life threatening.

 

Bill

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Rahul Lama via groups.io
Sent: Friday, May 8, 2020 09:39
To: SIKM@groups.io
Subject: Re: [SIKM] In what Industries or Segments does KM Thrive? #discussion-starter #futureofwork #kmers #proven-practice #jobs

 

Hi Chris,

Here is a list of organizations that I got the opportunity to work with and their relative KM practicing levels are listed below:
1. Social Sector (eg Piramal Foundation, Indus Action): High KM practices (lots of action reviews, documenting, knowledge sharing)
2. International Development Agencies (eg ADB, UNICEF): Medium KM practices
3. Indian Government (India Post, State education department): Low KM practices
4. Pharma (eg Roche India): High KM practices
5. Startup (Swiggy): Medium KM practices

Regards,
Rahul Lama
West Bengal, India


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

Barbara Fillip
 

Hello everyone,
I'm responding by starting with Nick Milton's blog post key takeaway.

DIRECTLY SUPPORT THE FRONT LINE OF THE BUSINESS - THE PEOPLE WHO MAKE THE MONEY.
In my case, I need to ensure that our KM activities directly support our New Business efforts.  How is the KM team helping proposal teams get quick access to well-curated information about past and ongoing projects?  That's our corporate library activities, which are geared towards proposal needs.  How is the KM team helping proposal teams  access the technical expertise spread across the organization? That's our technical communities of practice being supported with a social enterprise network managed by the KM team. 

Beyond that, I am lucky to be sitting in a very small KM office (myself and one support person) strategically positioned within a broader team focused on "data, innovation and outreach" reporting to the Executive Office. Cutting off KM would not save much money in this case.  And since we are closely associated with the CEO's new corporate strategy, I don't think we are in danger (for now).

Critical to the survival of our KM efforts is also the fact that while the KM team provides guidance and coordination for the technical communities of practice, these technical practice teams are funded in a decentralized fashion by various regional units.  The cost is spread out.  This, while a serious pain to deal with on any given day because they report to these different regional units and not to the KM team, was specifically designed to keep them alive in lean times.  If they had been centralized in one unit, they would be a big target for cuts. 

Finally, remote work (on a global scale) has increased the velocity of our digital transformation and required KM to continue and even expand its collaboration with IT.  In fact, some of the things we were working on around global, virtual communities of practice prior to the crisis, have already made a huge positive difference in our ability to operate effectively in a COVID world. 

Stay well!
Barbara Fillip
Director of Knowledge Management
Chemonics International

On Thu, May 7, 2020 at 6:17 AM Nick Milton <nick.milton@...> wrote:

Hi Pavel

 

My blog post “how to keep your job as knowledge manager” addresses this question

 

http://www.nickmilton.com/2019/01/how-to-keep-your-job-as-knowledge.html

 

Nick

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Pavel Kraus
Sent: 07 May 2020 11:09
To: SIKM@groups.io
Subject: [SIKM] Are knowledge managers losing jobs right now? #discussion-starter #kmers

 

It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the same company started to build a new KM team again. Because in the meantime, they realized what value the KM team delivered to the whole organization. It almost seems that if the knowledge managers do their job right, they become invisible. Everything runs smooth. So there is an impression they are not needed and in time of crisis they are fired. Any suggestions what KMers can do to communicate their value better?


Re: In what Industries or Segments does KM Thrive? #future-of-work #state-of-KM #KMers #discussion-starter

Rahul Lama
 

Hi Chris,

Here is a list of organizations that I got the opportunity to work with and their relative KM practicing levels are listed below:
1. Social Sector (eg Piramal Foundation, Indus Action): High KM practices (lots of action reviews, documenting, knowledge sharing)
2. International Development Agencies (eg ADB, UNICEF): Medium KM practices
3. Indian Government (India Post, State education department): Low KM practices
4. Pharma (eg Roche India): High KM practices
5. Startup (Swiggy): Medium KM practices

Regards,
Rahul Lama
West Bengal, India


In what Industries or Segments does KM Thrive? #future-of-work #state-of-KM #KMers #discussion-starter

Chris Jones
 

The 'loss of KM jobs' question is a good one, but this one flips it around.

Consultants among us may be quick to answer - "It depends !!"  but what does it depend on?  I'd tend to look at industries with strong R&D, who care about intellectual property, patents, grants and the like. In those markets, KM is a critical core competency, no matter how it's organized or packaged. So maybe it would be pharma, high tech (e.g., AT&T, Xerox, 3M), gov't/research (eg. EPA, NIH, DoD) -

What have you seen?  Do you agree or disgree with my rationale?  And I'm curious if there's a good SIKM compedium that organizes KM success by industry? Maybe you can 'bold' your industry answers so they pop - if there's no central compendium built, maybe we could build one here, in this thread - !?

Best - and be safe -

Chris
Charlotte NC


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

 

Dear David,

I have attended several Intellectual Capital - Knowledge Management conferences. At one of those, we had a panel discussion with a top executive either from FASB or GAAP. She made a very valid point, which you have under no. 8 bellow.

She said that no company will identify and subsequently put freely and deliberately any unnecessary assets into their balance sheets, which would then trigger the appetite of tax people. I remember that after her statement the spirit of the conference kind of collapsed. Nobody was thinking about this point until that moment. But it is true, there is no interest of companies to pay more taxes.

Pavel

 

Bill -

>
I have always described KM activities and resources, projects and people, as investments, not costs.
>

How do CFOs respond to calling KM efforts “investments?


A bit of background:
(anyone with more current knowledge of accounting practices, please correct me)

I’m looking at this as software & systems for internal use.

By the rules of FASB (Financial Accounting Standards Board) 86 for software systems:
1/ - spending through proof-of-feasibility is expensed
2/ - system construction spending is capitalized & depreciated over 3 years
3/ - after completion maintenance/repairs are expensed

Obviously these rules do not directly address the inconvenient fact that the bulk of KM work is human work, not tools.


There are a variety of forces in play here.

4/ - Accountants are very conservative.

5/ - They do not like to put hard-to-value resources on the balance sheet.

6/ - The intangible aspect of “goodwill” is an excellent example.  Just look at the Kraft-Heinz fiasco where they had to write down $1.2B in “intangible assets.”  Looks bad.

7/ - If software projects  —  an ERP implementation?  —  were put on the balance sheet, the frequency of such large-scale efforts being cancelled is such that it would look bad to regularly write off large amounts of defective “assets.”  Much safer to just dribble the spend through the income statement as G&A.

8/ - It can potentially be dangerous to have juicy assets on the balance sheet… because eventually the tax man will notice & demand their cut.

9/ - Solid software & process management (aka KM) can become more rather than less valuable over time.


A significant conundrum for double entry bookkeeping.

See: H. Thomas Johnson’s Relevance Lost

- David


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

David Eddy
 

Bill -

>
I have always described KM activities and resources, projects and people, as investments, not costs.
>

How do CFOs respond to calling KM efforts “investments?


A bit of background:
(anyone with more current knowledge of accounting practices, please correct me)

I’m looking at this as software & systems for internal use.

By the rules of FASB (Financial Accounting Standards Board) 86 for software systems:
1/ - spending through proof-of-feasibility is expensed
2/ - system construction spending is capitalized & depreciated over 3 years
3/ - after completion maintenance/repairs are expensed

Obviously these rules do not directly address the inconvenient fact that the bulk of KM work is human work, not tools.


There are a variety of forces in play here.

4/ - Accountants are very conservative.

5/ - They do not like to put hard-to-value resources on the balance sheet.

6/ - The intangible aspect of “goodwill” is an excellent example.  Just look at the Kraft-Heinz fiasco where they had to write down $1.2B in “intangible assets.”  Looks bad.

7/ - If software projects  —  an ERP implementation?  —  were put on the balance sheet, the frequency of such large-scale efforts being cancelled is such that it would look bad to regularly write off large amounts of defective “assets.”  Much safer to just dribble the spend through the income statement as G&A.

8/ - It can potentially be dangerous to have juicy assets on the balance sheet… because eventually the tax man will notice & demand their cut.

9/ - Solid software & process management (aka KM) can become more rather than less valuable over time.


A significant conundrum for double entry bookkeeping.

See: H. Thomas Johnson’s Relevance Lost

- David


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

Murray Jennex
 

I so agree!! We've researched the concept of intellectual capital and its funny that that concept, while focused on people, doesn't seem to like to mention people.  I did do a paper on how to identify critical knowledge before it walks out the door but still not quite the same thing.   I've also added the idea of human infrastructure to the Jennex-Olfman KM Success Model but I have yet to test it to confirm it (it is supported by the literature so I'm confident its a valid idea) still not much on the human value and human knowledge value to organizations to cause them to be listed as assets rather than their salaries as expenses....murray jennex


-----Original Message-----
From: Dennis Pearce <denpearce@...>
To: SIKM@groups.io
Sent: Thu, May 7, 2020 7:12 am
Subject: Re: [SIKM] Are knowledge managers losing jobs right now?

It always seemed to me a strange unfortunate fluke of accounting jargon that people are "expenses" while machines are "assets."


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

 

Thanks for raising this question for discussion.

 

In talking with clients and potential clients over 20 years, I have always described KM activities and resources, projects and people, as investments, not costs. I also recognize that for many organizations, public and private, expenditures that don’t directly drive revenue may not be seen as investments, either because the return is not imminent or visible, and/or that both the short term and long term opportunity cots are not fully appreciated. Wholesale actions as discussed in the posts reflect perhaps that many organizations still do not appreciate the multidimensional value of the KM investment and focus on the singularity in which “KM” is considered in their organizations which no real connection to longer term value. As stated in a post, in survival it is often the objective numbers, and not necessarily the overall value that is considered. This is really true when the CFO is the decider on projects especially in smaller organizations.

 

It will certainly be interesting to see what this looks like in the KM field at the other end of this crisis. Clearly an opportunity for some doctoral research in many areas.

 

Stay healthy all

 

Best

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of David Eddy via groups.io
Sent: Thursday, May 7, 2020 05:10
To: SIKM@groups.io
Subject: Re: [SIKM] Are knowledge managers losing jobs right now?

 

Pavel -

 

a large international company has fired the whole Knowledge Management Crew.

> 



Unfortunately in a cash crunch as we have today, work that is not DIRECTLY attached to revenue generation will be cancelled.



It’s a fundamental flaw in accounting practices.  Systems are too squishy & risky to put on the balance sheet, so systems spend  —  your salary  —  is flushed through the income statement.  Just as important as paper clips & toilet paper.



When times are tough… CUT EXPENSES.





In yesterday’s Wall Street Journal, IBM’s CEO is quoted as saying they’re already seeing “a pause in transformational projects.



- David




Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

Dennis Pearce
 

It always seemed to me a strange unfortunate fluke of accounting jargon that people are "expenses" while machines are "assets."


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

David Sullivan
 

One suggestion would be to offer up projects that don't cost money (or cost very little) but put people to work.  Especially for smaller companies that have PPP loans and have to pay their employees, you may have lots of people on the payroll with little or nothing to do.  Management may welcome a chance to keep them busy and add value.

Do you have a set of documents you'd like to add to your KM database but never had the time to tag them with metadata?  Now you have assistance!

Always wanted to clean out the older docs from the database but not sure which are still valuable and which can be deleted?  Ask the users to do it!

Also a good time to have people fill out a survey on use cases and pain points, so that you have a blueprint for improving the KM system.

David


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

David Eddy
 

Pavel -

>
a large international company has fired the whole Knowledge Management Crew.
>

Unfortunately in a cash crunch as we have today, work that is not DIRECTLY attached to revenue generation will be cancelled.

It’s a fundamental flaw in accounting practices.  Systems are too squishy & risky to put on the balance sheet, so systems spend  —  your salary  —  is flushed through the income statement.  Just as important as paper clips & toilet paper.

When times are tough… CUT EXPENSES.


In yesterday’s Wall Street Journal, IBM’s CEO is quoted as saying they’re already seeing “a pause in transformational projects.

- David


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

Robert L. Bogue
 

While organizations laying off their entire knowledge management team is tragic, I’m not sure it can be simplified to the point of just communicating value better.

 

Organizational leaders have to make decisions that sometimes emphasize short term survival over long term efficiency.  It’s like the way our bodies process stress.  It makes decisions to optimize short term benefits – glucose availability – over long term benefits – infection prevention, digestion, etc.

 

Organizational leaders often are aware that they’ll have to rebuild what they’re shuttering but feel as if it’s the best choice to ensure the organization will continue to exist in the long term.

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it.

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Pavel Kraus via groups.io
Sent: Thursday, May 7, 2020 6:09 AM
To: SIKM@groups.io
Subject: [SIKM] Are knowledge managers losing jobs right now? #discussion-starter #kmers

 

It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the same company started to build a new KM team again. Because in the meantime, they realized what value the KM team delivered to the whole organization. It almost seems that if the knowledge managers do their job right, they become invisible. Everything runs smooth. So there is an impression they are not needed and in time of crisis they are fired. Any suggestions what KMers can do to communicate their value better?


Re: SIKM Leaders Community 15th Anniversary #milestone

Chris Collison
 

Thank you Stan - such a sterling, sustained effort over so many years.
You really are knowledge management's knowledge manager.

Here's to the next 15.


On 07/05/2020, 02:50, "SIKM@groups.io on behalf of Stacie Jordan Brenkovich via groups.io" <SIKM@groups.io on behalf of sj541@...> wrote:

Thank you Stan for your unwavering commitment to keeping this group alive! It’s been a pleasure to be part of such a strong network for many years!

Stacie

Sent from Stacie's iPhone


Re: Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

Nick Milton
 

Hi Pavel

 

My blog post “how to keep your job as knowledge manager” addresses this question

 

http://www.nickmilton.com/2019/01/how-to-keep-your-job-as-knowledge.html

 

Nick

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Pavel Kraus
Sent: 07 May 2020 11:09
To: SIKM@groups.io
Subject: [SIKM] Are knowledge managers losing jobs right now? #discussion-starter #kmers

 

It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the same company started to build a new KM team again. Because in the meantime, they realized what value the KM team delivered to the whole organization. It almost seems that if the knowledge managers do their job right, they become invisible. Everything runs smooth. So there is an impression they are not needed and in time of crisis they are fired. Any suggestions what KMers can do to communicate their value better?


Are knowledge managers losing jobs right now? #KMers #discussion-starter #state-of-KM #jobs

 

It is painful to observe, that in the Corona crisis a large international company has fired the whole Knowledge Management Crew. We at SKMF have seen a similar case in 2015. But within 12 months the same company started to build a new KM team again. Because in the meantime, they realized what value the KM team delivered to the whole organization. It almost seems that if the knowledge managers do their job right, they become invisible. Everything runs smooth. So there is an impression they are not needed and in time of crisis they are fired. Any suggestions what KMers can do to communicate their value better?


Re: SIKM Leaders Community 15th Anniversary #milestone

Doug Madgic
 

Well done Stan and pleasure knowing you since 2005. All the best to you!

On Wed, May 6, 2020 at 7:30 PM Anthony Rhem <tonyr@...> wrote:
Congratulations Stan!

Thank you for your friendship, support and stewardship of this amazing platform. It is a pleasure and a privilege to collaborate and share with this group.

Here is to many many more years to come!!

Tony

Dr. Anthony J. Rhem, PhD.
CEO/Principal Consultant
A.J. Rhem & Associates, Inc.
500 N. Michigan Ave Suite 600
Chicago, Illinois 60611
Phone: 312-396-4024
Cell: 312-696-9705
Website: www.ajrhem.com







Re: SIKM Leaders Community 15th Anniversary #milestone

Anthony Rhem
 

Congratulations Stan!

Thank you for your friendship, support and stewardship of this amazing platform. It is a pleasure and a privilege to collaborate and share with this group.

Here is to many many more years to come!!

Tony

Dr. Anthony J. Rhem, PhD.
CEO/Principal Consultant
A.J. Rhem & Associates, Inc.
500 N. Michigan Ave Suite 600
Chicago, Illinois 60611
Phone: 312-396-4024
Cell: 312-696-9705
Website: www.ajrhem.com


Re: SIKM Leaders Community 15th Anniversary #milestone

Stacie Jordan Brenkovich
 

Thank you Stan for your unwavering commitment to keeping this group alive! It’s been a pleasure to be part of such a strong network for many years!

Stacie

Sent from Stacie's iPhone


Re: SIKM Leaders Community 15th Anniversary #milestone

Chris Jones
 

Thanks for the leadership Stan, and congratulations - a significant milestone by any measure !!  Meeting you and so many others at KM World 2012 will always be a high point.

 

Here’s to the SIKM dialog and insights that lie ahead -!

 

Chris

 

 

Chris Jones

Charlotte NC

cjones2nc@...

919.604.0371

 

 

Sent from Mail for Windows 10

 

From: Jan Hutter
Sent: Wednesday, May 6, 2020 3:57 PM
To: SIKM@groups.io
Subject: Re: [SIKM] SIKM Leaders Community 15th Anniversary

 

Hi there

 

Congratulations! As a newcomer, I would also like to thank Stan and all those who share their valuable knowledge in this community. The discussions are of the highest quality and there is a huge willingness to help each other. A culture that needs to be cultivated. Thanks!

 

Cheers

Jan

 

On Wed, May 6, 2020, 13:27 Stan Garfield <stangarfield@...> wrote:

15 years ago today I presented for the first time at the annual APQC Knowledge Management Conference. It was held that year in my former home town, St. Louis. Here are the slides I used:
Increasing Profits Through KM

On that same date the SIKM Leaders Community held its initial meeting. Here are details on that meeting and the history of the community:
SIKM Leaders Community: A community of practice for knowledge management

It was at that conference that I first met Tom Barfield, who became one of our first members. Tom is the presenter on this month's call on May 19, 2020 at 11 am EDT. Here is his topic:

Keeeb's Enterprise Intelligence Platform.

I would like to thank everyone who has helped make this community thrive for 15 years. That includes all of the presenters and attendees on the monthly calls, those who live tweet and ask questions during the calls, those who share and learn from posts, and those who ask and answer questions. A special thanks to Kate Pugh, Nancy Dixon, and Susan Ostreicher for leading the recent efforts to improve our community, and to all those who responded and agreed to participate in ongoing activities as a result.

If you would like to present or lead a discussion on a future monthly call, just let me know.  Here are the details on our calls:

·  Schedule of future calls

·  Previous calls

·  Slides

·  Twitter chat transcripts


With gratitude,
Stan

 

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