Date   

Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Thank you, Ginetta,

This isn't going to be a live course, but I am considering a Facebook group to supplement the course where I can offer a FB live or have a Zoom call with the students and a guest speaker.  Thank you for the suggestion. I will reach out if I decide to make this happen.

Regards,
Cindy


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Alice,

Thank you.  I hadn't thought of doing a mini-project, but I will have to see how that fits into the overall scheme of the course.  

Regards,
Cindy


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Bill,

Thank you.  Since this isn't a college course, I am not restricted by a textbook. When I taught at Stratford, they, like other universities, didn't give the professors a lot of leeway and our textbooks were selected before some of us even taught the course. I am looking to have a more working knowledge course and I think a lot of this information reflects I am on the correct path for the need for this.  Of note, I attended undergrad at UM at College Park and was amazed by how many textbooks we had with little working knowledge for the courses. 

Regards,

Cindy


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Definitely, Srividya.  Thank you!

Regards,
Cindy


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

On Tue, May 26, 2020 at 11:44 PM, Vijayanandam VM wrote:
Vijayanandam


Thank you, Vijayanandam!

Regards,

Cindy


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Thank you, Keith.  I will take a look at it.

Regards,

Cindy


Epiphany and Morphism #discussion-starter

John Kirk Browning
 

Is there a specific term for when someone has an epiphany or flash of insight about analogy from one topic to another. Those are very useful. Morphism? For example, Alexander Graham Bell was contemplatively watching the water flow on a creek on his father-in-law's farm when the wind blew leaves on top of the water. His dilemma was moving beyond telegraphy, so it showed him the key was to but a wave on a current. Voila, the telephone.

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Re: Have a question for Stan? Post it here for his Midwest KM Symposium session tomorrow #question #conferences

Nirmala Palaniappan
 

One question that I would like to ask Stan is "What can KMers do when there is no leadership support for KM, or even worse, they pay lip service to it and push it to the bottom of their list of things to invest in, in reality?"

Thanks 
Nirmala 

On Wed, 27 May 2020, 20:53 Tom Short, <tshortconsulting@...> wrote:
Tomorrow, May 28, from 1-2pm EDT SIKM founder and KM thought leader Stan Garfield will be the featured guest at the Midwest KM Symposium, which this year is being held virtually via Zoom - so everyone is welcome to attend.

Stan will be on hand for a unique “Stump the Expert” Q&A session and I’ll be interviewing him and taking your questions on KM. I’d like to invite you all to post up your questions here - just reply to this thread. 

If you haven’t signed up for the Symposium yet, registration is free via this Google Form.

Look forward to seeing you all tomorrow! 
--
-Tom
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Tom Short Consulting
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All of my previous SIKM Posts


Re: Knowledge mapping #mapping

Aprill Allen
 

Thanks Patrick & Tom.
Anyone else have any brief tips or personal anecdotes to share about how the conducting knowledge mapping activity may have changed for you over recent years?




Re: Have a question for Stan? Post it here for his Midwest KM Symposium session tomorrow #question #conferences

Susan Ostreicher
 

Hi Stan, 

On tomorrow's call, I'd love to hear about the KM accomplishment you're most proud of, and also one project you'd do differently if you had the chance. 


Re: Knowledge mapping #mapping

Patrick Lambe
 

Hi Aprill

Thanks for that refresh on the 2013 discussion. 

I’m writing a chapter on knowledge mapping right now, and I wanted to make sense of the many quite diverse definitions for knowledge maps, so I went back to first principles and looked at what maps in general are used for:

1. To get somewhere (navigating through space or time)
2. To define boundaries and control what you own (cadastral maps)
3. To plan an attack (e.g. military maps - driven by a blend of #1 and #2)
4. To figure out where resources are so that you can exploit them (e.g. geography/geology)
5. To figure out relationships between things and reduce uncertainty so that you can do one of the above (sensemaking)

To go to the 2013 comment that maps can get out of date very quickly, and Matt’s reply about pace layering, I think it’s a fundamental feature of maps that they are intended to support repetitive use. They stabilise our understandings of the world for navigation, location, control, etc. 

If you apply that principle to KM, then in general you want to focus on mapping things in such a way that you can get repeated benefits from the map. The exception might be something like concept mapping in conditions of high uncertainty for sensemaking purposes, just so you can figure out what to do next, where your map is quite consciously for temporary use. But in general the value of “temporary” maps needs to be weighed against the effort in producing them.

On the APQC focus on business processes, we take a somewhat similar approach but we find that “business activities” is a better general approach to use in most cases we engage in, because the way “business process” is understood has some limitations. In the BPM world, if you just look at mapped business processes (a) you may find yourself just repeating the same knowledge resources across the entire process, so lots of redundant work; and (b) organisations engage in lots of interesting activities between defined processes that are often not captured in BP maps. This is why auditors often look at transitions between processes, because this tends to be where risks and errors creep in. There’s also a lot of unacknowledged/invisible/interstitial knowledge involved in how those gaps are negotiated, it tends to be the knowledge that keeps the different parts of the organisational machine going in a joined up fashion, and it presents risks when key people move on. 

When mapping “business activities” we ask participants to identify “the most important activities you engage in” in their own words, and give them a set of prompts for what they might be (key cycles, interactions with key stakeholders, routine activities, etc). If we say “business processes” they pull out their BPM maps and lock in to what they say, and tend to ignore everything else. And as we know, what the BP map says on paper is often not a true representation of what actually happens in practice.

We also observe that “business activities” tend to be at a slightly higher level of generality than business processes. We’ve seen organisations new to BPM take activity based knowledge maps, and build out business process maps from there. We’ve also seen BPM organisations take activity based knowledge maps, and assign knowledge resources from the maps to clusters of business processes. So they are similar in principle, and can communicate with each other but are not identical. 

If you look at the list of map functions, above, the two approaches serve slightly different purposes. To my mind business process based knowledge maps tend to function best at the “control” level (#2) where you already know your environment very well, whereas activity based maps are better at resource discovery (#4). So figuring out your goals can help you identify which type of map to use.

P

Patrick Lambe
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Knowledge mapping made easy: www.aithinsoftware.com

On 28 May 2020, at 9:39 AM, Aprill Allen <aprill@...> wrote:

Hi all,

FOr anyone who listened to @Christopher Parsons' recent call with APQC, you will have heard Cindy rave about the value of knowledge mapping and associating that activity with business processes.

Keeb turned up an old thread from 2013 on knowledge maps, but where are we at now? Are there tools you've started using that make this information gathering easier to do? Have you changed your approach in the years since then?



--

Aprill Allen
Founder and Managing Director | Knowledge Bird
Knowledge management consulting & KCS Training
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Re: Knowledge mapping #mapping

 

Hi Aprill - back in 2000 or so I invented a version of knowledge mapping which I called knowledge process mapping. You can read a brief description of what it is and how my colleague and I used it on a client engagement in the book chapter we wrote, which I just posted in the thread on Creating An Online KM Course. Here is a direct link to the PDF upload here in this forum: https://groups.io/g/SIKM/attachment/7683/0/2002%20KM%20Chapter%20Reprint%20v2.pdf
--
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All of my previous SIKM Posts


Re: Knowledge mapping #mapping

Aprill Allen
 

Thanks for sharing, Cindy!  I had mind mapping as a separate thing from knowledge mapping, but I can see the connection in terms of visualisation.


On Thu, May 28, 2020 at 11:47 AM Cindy Young <cjbutler97@...> wrote:
Aprill,

I recently (Dec 2019) had a mind mapping article published by IISE.  It can be found here: https://www.iise.org/iemagazine/2019-12/html/young/young.html

Regards,
Cindy

On May 27, 2020, at 9:39 PM, Aprill Allen <aprill@...> wrote:

Hi all,

FOr anyone who listened to @Christopher Parsons' recent call with APQC, you will have heard Cindy rave about the value of knowledge mapping and associating that activity with business processes.

Keeb turned up an old thread from 2013 on knowledge maps, but where are we at now? Are there tools you've started using that make this information gathering easier to do? Have you changed your approach in the years since then?



--

Aprill Allen
Founder and Managing Director | Knowledge Bird
Knowledge management consulting & KCS Training
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Re: Knowledge mapping #mapping

Cindy Young
 

Aprill,

I recently (Dec 2019) had a mind mapping article published by IISE.  It can be found here: https://www.iise.org/iemagazine/2019-12/html/young/young.html

Regards,
Cindy

On May 27, 2020, at 9:39 PM, Aprill Allen <aprill@...> wrote:

Hi all,

FOr anyone who listened to @Christopher Parsons' recent call with APQC, you will have heard Cindy rave about the value of knowledge mapping and associating that activity with business processes.

Keeb turned up an old thread from 2013 on knowledge maps, but where are we at now? Are there tools you've started using that make this information gathering easier to do? Have you changed your approach in the years since then?



--

Aprill Allen
Founder and Managing Director | Knowledge Bird
Knowledge management consulting & KCS Training
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Knowledge mapping #mapping

Aprill Allen
 

Hi all,

FOr anyone who listened to @Christopher Parsons' recent call with APQC, you will have heard Cindy rave about the value of knowledge mapping and associating that activity with business processes.

Keeb turned up an old thread from 2013 on knowledge maps, but where are we at now? Are there tools you've started using that make this information gathering easier to do? Have you changed your approach in the years since then?



--

Aprill Allen
Founder and Managing Director | Knowledge Bird
Knowledge management consulting & KCS Training
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Ginetta Gueli
 

Hello Cindy,
if I were a student I would like to speak with a professional which would bring his/her own practical experience on the field. And if I were a teacher I would like to see student's eyes truly interested and I personally think that KM professionals are the ones who can make this effect on them. This to say: invite someone from the field to share their experiences with all the winning points and the lessons learned, with all the celebration days and the 'tiers and blood' days a KM project/program can bring...better if these professionals are coming from different countries and/or continents as KM ctions might be slightly different due the local culture.
If you want support in that, just let me know.
Hope it helps.
Ginetta

Il 27.05.2020 17:44 Alice MacGillivray ha scritto:

I like your list Srividya.
Cindy: given that you’re looking for relevance and practical applications, might you include a mini project?
For example, you might provide a short list of typical organizational challenges, which might benefit from knowledge management approaches.  Student could work in teams, choosing one challenge and developing a draft tool or process?

Alice MacGillivray


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Re: Creating Online KM Course - Requesting Input #KM101 #learning

Joel Muzard
 

I agree with that excellent suggestion !

Le 27 mai 2020 à 11:44, Alice MacGillivray <alice@4km.net> a écrit :

I like your list Srividya.
Cindy: given that you’re looking for relevance and practical applications, might you include a mini project?
For example, you might provide a short list of typical organizational challenges, which might benefit from knowledge management approaches. Student could work in teams, choosing one challenge and developing a draft tool or process?

Alice MacGillivray


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Alice MacGillivray <alice@...>
 

I like your list Srividya.
Cindy: given that you’re looking for relevance and practical applications, might you include a mini project?
For example, you might provide a short list of typical organizational challenges, which might benefit from knowledge management approaches. Student could work in teams, choosing one challenge and developing a draft tool or process?

Alice MacGillivray


Have a question for Stan? Post it here for his Midwest KM Symposium session tomorrow #question #conferences

 

Tomorrow, May 28, from 1-2pm EDT SIKM founder and KM thought leader Stan Garfield will be the featured guest at the Midwest KM Symposium, which this year is being held virtually via Zoom - so everyone is welcome to attend.

Stan will be on hand for a unique “Stump the Expert” Q&A session and I’ll be interviewing him and taking your questions on KM. I’d like to invite you all to post up your questions here - just reply to this thread. 

If you haven’t signed up for the Symposium yet, registration is free via this Google Form.

Look forward to seeing you all tomorrow! 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Creating Online KM Course - Requesting Input #KM101 #learning

 

Hi Cindy

 

I taught the same course with Barbara at UMUC (now Univ of Maryland Global Campus).  I was frustrated by the text book we were forced to use because it focused so much on the academic and theoretical side and little on the practical and measurable application of concept and theory to real life business challenges and problems.  I could tell from the majority of students in my class that they were disconnected from what KM is and can be in use because of this mostly academic focus.  Granted, some basic understanding of KM history is needed,  but what the class really wanted, as do many clients when introduced to KM is what is the value of KM, how can it help in a specific situation (adapt to context), and why should I invest my time and organization resources in this.  Not all students were taking the course to focus as many were filling n academic requirement. This must also be considered. Interest in KM value can be developed. Perhaps case study format would be most effective combining concept and theory with practice as well as with KM problem and case simulation.

 

Best

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Cindy Young via groups.io
Sent: Tuesday, May 26, 2020 16:54
To: SIKM@groups.io
Subject: Re: [SIKM] Creating Online KM Course - Requesting Input #kmers

 

Hello, again, Barbara,

 

As I mentioned last night, I will be keeping it at a basic level with my target audience being professionals just starting in a KM career or people who just want to learn about KM basic in general.  I am not looking at the university audience or any certification. I have taught Project Management for three years at a local university, but also taught and led in the Navy. Both opportunities had a lot of KM applications so I thought creating this course would help to expose people to what KM is at a basic level and how to use it in their careers.

 

I agree about staying away from the abstract but do want to expose the participants to Polanyi and Nonaka for extremely small, introductory purposes. I am in total agreement with you on making this course as practical as possible.  I want to ensure that whoever is interested in this can benefit from it which is why I am focusing this course on the basic level for KM beginners or those who have an interest in it.  If this course goes well, I may create an intermediate course, but I figure this course will take me at least four months (just an estimate).

 

Thank you and I genuinely appreciate your input. I see a lot of similarities in our thinking about this. :-)

 

Regards,

Cindy

 

On Mon, May 25, 2020 at 8:48 PM Barbara Fillip <barbara.fillip@...> wrote:

Hi Cindy,

The answer to your question probably depends on your target audience, including the participants' backgrounds and motivation to learn.  Is this class part of a program where they have to take this class to graduate or is it totally independent and the participants have selected this course?  Do they need to understand enough of KM to understand its value and potentially become KM champions within their organizations or do they need to understand enough of KM to become KM managers?  With one course, it's unlikely they will be adequately equipped to become KM managers, but there are lots of people in KM roles who have no specific KM education.  

 

I have taught KM online for undergrads in the past in a business/management program and I also teach KM to graduate students in a face-to-face workshop format for the Organization Development and Knowledge Management (ODKM) Program at George Mason University.  The syllabus is online, though if the course needs to be moved online in the fall, I will have to make adjustments.   Again, this syllabus was developed to meet a specific set of needs within a broader program.  I also created content for what was meant to be an online course on KM for project managers, with recorded mini-lectures and activities.  That's gathering virtual dust on my hard drive. 

 

Regardless of format or audience, I'd stay away from anything too abstract and theoretical.  Polaniy and Nonaka in small doses, explained, not just as readings, because in my experience, few students/participants will do any serious readings.  Keep it simple. My biggest mistakes in teaching KM have been around trying to do too much and making things too complex.  So, I'm going back to where I started this message.  You need to start with the students/participants and where they are.  Until you know who they are, how much they already know (or don't know) and why they are in the class, it's difficult to tell where to start and what to cover.  Make it as real, concrete, and practical as possible.  KM can be presented as a fluffy thing with a lot of kumbaya around the value of knowledge sharing and there are so many KM tools and techniques to present that it easily becomes overwhelming. 

 

Happy to discuss further once I have a better understanding of the target audience for the course and the online modalities. 

 

Best,

Barbara Fillip

 

 

 

 

 

On Mon, May 25, 2020 at 4:29 PM Cindy Young <cjbutler97@...> wrote:

Hello!  I am creating an online KM course for beginning professionals on their KM journeys.

I am starting it off with some history on KM (for instance, Polanyi, Nonaki), basics on tacit and explicit dimensions, terminology: knowledge sharing, transfer, creation, knowledge sharing networks/CoPs, and knowledge mapping,..but I just don't want to get too deep since this is a beginners course.  I will be doing videos for it with pdf transcripts. I would also like to highlight some of the more experienced people in KM in video interviews for this course.

  • I haven't decided on how many modules I will have, but what do you consider are the most essential ideas beginning KM professionals may be looking for to do their jobs?
  • What concepts for beginners would best help them get set up for success?

Thank you for any and all feedback!

Regards,
Cindy

Dr. Cindy Young, PMP, LSSMBB, CMQ/OE
CJ Young Consulting https://www.cjyoungconsulting.com/
https://www.linkedin.com/in/drcindyyoung/ 


 

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