Date   

Re: COP Charters or Templates #CoP

Brett Patron
 

There's this dude named Stan that hangs out here that knows a bit about it.


On Wed, Jun 17, 2020, 11:36 AM Mike Aguilar <michael_aguilar@...> wrote:

Hi Everyone,

I am working to get a COP established within my company.  I was wondering if anyone has any templates for charters that they would be willing to share?  I've pulled the template from the AQPC site, but wanting to see if anyone had one that was really helpful in getting a COP started with clear goals and guidelines.

Thanks,

mike


COP Charters or Templates #CoP

Mike Aguilar
 

Hi Everyone,

I am working to get a COP established within my company.  I was wondering if anyone has any templates for charters that they would be willing to share?  I've pulled the template from the AQPC site, but wanting to see if anyone had one that was really helpful in getting a COP started with clear goals and guidelines.

Thanks,

mike


June 2020 SIKM call: Alice MacGillivray - Could a Rural Island Inspire KM Approaches? #monthly-call

Stan Garfield
 

TO: SIKM Leaders Community

Today we held our 178th monthly call. 
Here are the details.

Thanks to Alice for presenting, to those who asked questions and made comments, and to all those who attended. Please continue the discussion here by replying to this thread.


June 2020 SIKM call: Alice MacGillivray - Could a Rural Island Inspire KM Approaches? #monthly-call

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.

  • June 16, 2020 SIKM Call: Alice MacGillivray - Could a Rural Island Inspire KM Approaches?
  • Slides
  • For online chat, use the group chat in FreeConferenceCall.com, or visit tchat.io and sign in with your Twitter account, or use the #KMers hashtag directly in Twitter.

SIKM Leaders Community Monthly Call

  • When: Tuesday, June 16, 2020, 11:00 AM-12:00 PM Eastern Daylight Time
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the grey phone icon and then choose your audio preference. If your audio is live, you should see a red phone icon.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides in SlideShare.
  • Previous Calls
  • Future Calls
  • Calendar


Re: Integration of external content in KBase – what’s your view? #question

Tom Barfield
 

Tatiana,
In my past work, the KM teams had their hands so full with managing the flow of internal information that there wasn't much time to focus on external content.  Sure, they might embed a widget from a content source on a page - but not much more than that.

It's great to hear that you have situation where the end users are calling for external information.  I appreciate the "evil" examples - they are all addressable.

I encourage you to check out the KM Collection (https://kminvite.keeeb.com) - both from a KM content perspective and from a capability perspective in how it deals with external content.  This approach is focused on getting knowledge to flow - internal and external.  Please reach out to me if you'd like to talk in more detail about your situation.

Tom
tom@... 


Re: KM best practice in professional services #case-studies #consulting

Tom Barfield
 

Nick - I added your response to the KM Collection here. Visit https://kminvite.keeeb.com to create a login.
I'd like to connect to talk about how I can bring attention to your insights via the KM Collection.
tom@...

Tom


Re: Knowledge recognition technologies #tools

 

Hi Douglas,

we are exactly on the same page. I have tried to make similar points in my last few LinkedIn articles about the working from home during corona lockdown.

By the way, I greatly enjoyed having been on the Swiss CKM faculty for many years. It is a pity we do not have your CKM courses in Switzerland anymore.

Cheers,
Pavel

 
-- 
Dr. Pavel Kraus
AHT intermediation GmbH
Churerstrasse 35
8808 Pfäffikon

+41 79 396 55 35
www.aht.ch
pavel.kraus@...
https://www.linkedin.com/in/pavel-kraus/

------------------------------
Präsident SKMF
SWISS KNOWLEDGE MANAGEMENT FORUM
www.skmf.net

Hi Pavel,
Great and simple article - right to the sad, but true, point: 

"So what would be needed to keep everybody happy? This is what nobody wants to hear. Namely, some type of agreed governance, some guidelines for naming, rules how to structure the information. And the discipline to do it. This takes effort and logical work. Nobody wants to do this really."

The corollary might be: It's not the tool, but rather the process around it.  In other words, even a mediocre tool can be successful if properly tuned for an important purpose. But, alas, such tuning involves human commitment and effort and we are all too busy for that, it seems.

Cheers,
Douglas Weidner
Chief CKM Instructor
KM Institute

On Wed, Jun 10, 2020 at 4:01 AM Pavel Kraus <p.kraus@...> wrote:
Hi,

I am wondering how this Guru will perform after one year when full of material and used by a multitude of users.

Or will it go the path of so many other applications that are cherished at the beginning and abandoned later due to information overload.

As I described in this article though, the next empty application is already around the corner :)
https://www.linkedin.com/pulse/bliss-empty-applications-pavel-kraus/

Best Pavel Kraus

 
hi Rahul,

Guru is simple, easy to integrate, and affordable. https://www.getguru.com/

--

Aprill Allen
Founder and Managing Director | Knowledge Bird
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com




Re: UTS webinar - Remembering the Pandemic #COVID-19 #webinar

Matt Moore <innotecture@...>
 

Hi Tom,

It is certainly our intent to record.

Regards,

Matt

On Saturday, 6 June 2020, 12:21:01 am AEST, Tom Short <tshortconsulting@gmail.com> wrote:





Will this session be recorded? Time is unfavorable to the US West Coast.
Thanks.
--
-Tom
--

Tom Short Consulting
TSC+1 415 300 7457

All of my previous SIKM Posts


Podcasts - COVID-19 misinformation, prototyping and art #COVID-19 #podcast

Matt Moore <innotecture@...>
 

Hello,

I have been talking to some interesting people over the last month - in conversations that I think are of interest to knowledge managers but let me know if they are too wildly off-beam.

The first two conversations are about misinformation. Bobby Duffy's research on what people actually know (and what they think other people know) is really interesting from a KM perspective - in that it attempts to measure the accuracy of people's beliefs (which vary wildly depending on topic). Axel Bruns & Timothy Graham's work digs into how knowledge (esp. false knowledge) moves through online networks. Tim Rayner's talk is about prototyping in organisations and agile techniques (which are doubtless familiar to many people here) and Eaon Pritchard's is about many different things. N.B. I don't agree with everything that my interviewees say - i just think they are worth talking to.

COVID-19 Misinformation and Social Media - Axel Bruns & Timothy Graham: https://infoinnouts.podbean.com/e/socmedmis/
Bobby Duffy - The Perils of Perception, COVID-19 and Generational Myths: https://infoinnouts.podbean.com/e/duffy/
Tim Rayner - Prototyping for Business: https://infoinnouts.podbean.com/e/tim-rayner-prototyping-for-business/
Eaon Pritchard - Shot By Both Sides: https://infoinnouts.podbean.com/e/eaon-pritchard-shot-by-both-sides/

I am also conscious that I have slipped into talking to people like myself (male, western, middle-aged) for the last few podcasts (our webinars have been a little more diverse) and I need to change that up.

Regards,

Matt Moore


Re: KM best practice in professional services #case-studies #consulting

Nick Milton
 

>In professional services, what is the KM program that worked best in your organisation?

 

 

Based on KM survey data, with 143 data points from professional services companies:

 

  • The primary business driver is to use KM to provide a better service to clients, with increasing internal efficiency as a close second, and knowledge retention as a more distant third.
  • The highest priority approach is connecting people through communities and networks. Knowledge retention and improved access to documents are joint second, and provision of knowledge to customer facing staff, knowledge retention, and creation of best practices are also important
  • The bar chart below shows the level of value delivery the survey respondents assigned to these approaches (the line is a weighted value score)

 

 




Re: KM best practice in professional services #case-studies #consulting

Stan Garfield
 

>In professional services, what is the KM program that worked best in your organisation?

When I led the KM program for professional services at HP, the initiatives that worked best were:
  • The capture and reuse process, supported by the Project Profile Repository
  • The communities initiative, supported by HP Forums
  • The recognition and rewards initiative, supported by KM Stars
For details, see:
>There seems to be a reticence in documenting and sharing knowledge for fear of discouraging people from listening to the client and advising a bespoke solution to their needs.

The reluctance in documenting and sharing knowledge was based more on the lack of time provided for those activities.  There was some reluctance to reuse knowledge for the reason you mention, and also because reuse could decrease the number of billable hours needed to deliver a project and thus prevent achieving billable hour goals.  The capture and reuse process, which required documenting and reusing, and the KM Stars initiative, which rewarded documenting and sharing, both helped overcome these challenges.


Re: Knowledge recognition technologies #tools

Stephen Bounds
 

Hi Douglas,

I wouldn't be quite so cynical about human nature. What Pavel describes seems nearly inevitable to me without some forethought and planning -- perhaps we might call it 'knowledge system engineering'?

All 'grassroots' information systems (that is, those that grow without explicit top-down management directives) exist because of a simple equation: that the value achieved from retrieving information is less than the cost required to store and access it.

However as a system grows in size and complexity we face an inevitable trade-off: do we increase the cost of access (an increased time to search and find what you're looking for), or the cost of storage (by requiring better metadata and organisation)?

If we socialise the increased costs, those who only marginally value the benefits of the system will stop using it. Information managers often try to address the increased cost of access by increasing the cost of storage -- for example, by adding a mandatory metadata entry screen to the system. This is generally a false economy and just adds friction for those people who are adding the most value -- the contributors.

On the other hand, dedicating a librarian or other devoted resource to management of the system becomes a corporate overhead, creating a much more explicit (financial) cost/benefit to justify. Since information systems are prone to being under-valued due to psychological distancing, it is typically necessary to educate people about the system's benefits on an ongoing basis.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 10/06/2020 9:33 pm, Douglas Weidner wrote:

Hi Pavel,
Great and simple article - right to the sad, but true, point: 

"So what would be needed to keep everybody happy? This is what nobody wants to hear. Namely, some type of agreed governance, some guidelines for naming, rules how to structure the information. And the discipline to do it. This takes effort and logical work. Nobody wants to do this really."

The corollary might be: It's not the tool, but rather the process around it.  In other words, even a mediocre tool can be successful if properly tuned for an important purpose. But, alas, such tuning involves human commitment and effort and we are all too busy for that, it seems.

Cheers,
Douglas Weidner
Chief CKM Instructor
KM Institute

On Wed, Jun 10, 2020 at 4:01 AM Pavel Kraus <p.kraus@...> wrote:
Hi,

I am wondering how this Guru will perform after one year when full of material and used by a multitude of users.

Or will it go the path of so many other applications that are cherished at the beginning and abandoned later due to information overload.

As I described in this article though, the next empty application is already around the corner :)
https://www.linkedin.com/pulse/bliss-empty-applications-pavel-kraus/

Best Pavel Kraus

 
hi Rahul,

Guru is simple, easy to integrate, and affordable. https://www.getguru.com/

--

Aprill Allen
Founder and Managing Director | Knowledge Bird
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Re: Knowledge Management article: The Moderating Effects of Dynamic Capabilities on Radical Innovation and Incremental Innovation Teams in the Global Pharmaceutical Biotechnology Industry #COVID-19 #research #innovation

Dennis Thomas
 

Heather, and thank you for your feedback.  

I understand your work because our Radical Innovation team is developing two parallel KM “team oriented” technologies.  One, a common language, multi-dimensional KM knowledge ecosystem development, management, and real-time delivery technology, and the other, a concept computing technology.  A system that will interact with people on a conceptual level, meaning, the way people naturally think.  Ultimately, these two systems will converge. 

I was literally looking for feedback from NSF on this project when I found your response.  

I am happy to give you a complimentary subscription to the tools when ready later this year.   I would be interest in your enlightened feedback.

Dennis


On Jun 9, 2020, at 11:36 PM, Heather Johnson <heather57johnson@...> wrote:

Dennis
I wanted to also acknowledge that indeed the constructs in this research made the research very difficult. I had many high impact topics that were converging on to each other. Great observations!

Your mention of the ability to capture someone's attention is fleeting at best makes it more important for us as knowledge management experts to ensure that knowledge is imparted in such a way to leave lasting impressions on the brain.

Heather


Re: Knowledge recognition technologies #tools

Douglas Weidner
 

Hi Pavel,
Great and simple article - right to the sad, but true, point: 

"So what would be needed to keep everybody happy? This is what nobody wants to hear. Namely, some type of agreed governance, some guidelines for naming, rules how to structure the information. And the discipline to do it. This takes effort and logical work. Nobody wants to do this really."

The corollary might be: It's not the tool, but rather the process around it.  In other words, even a mediocre tool can be successful if properly tuned for an important purpose. But, alas, such tuning involves human commitment and effort and we are all too busy for that, it seems.

Cheers,
Douglas Weidner
Chief CKM Instructor
KM Institute

On Wed, Jun 10, 2020 at 4:01 AM Pavel Kraus <p.kraus@...> wrote:
Hi,

I am wondering how this Guru will perform after one year when full of material and used by a multitude of users.

Or will it go the path of so many other applications that are cherished at the beginning and abandoned later due to information overload.

As I described in this article though, the next empty application is already around the corner :)
https://www.linkedin.com/pulse/bliss-empty-applications-pavel-kraus/

Best Pavel Kraus

 
hi Rahul,

Guru is simple, easy to integrate, and affordable. https://www.getguru.com/

--

Aprill Allen
Founder and Managing Director | Knowledge Bird
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Re: Knowledge Management article: The Moderating Effects of Dynamic Capabilities on Radical Innovation and Incremental Innovation Teams in the Global Pharmaceutical Biotechnology Industry #COVID-19 #research #innovation

Cindy Young
 

I will Heather.  It's a lot to try to read in one sitting.  :-) I wrote my doctoral study on Knowledge Management and Innovation so I recognize many of references you used prior to 2016.  I will check my LinkedIn today.  Look forward to connecting with you!

Regards,

Cindy


Re: Knowledge recognition technologies #tools

 

Hi,

I am wondering how this Guru will perform after one year when full of material and used by a multitude of users.

Or will it go the path of so many other applications that are cherished at the beginning and abandoned later due to information overload.

As I described in this article though, the next empty application is already around the corner :)
https://www.linkedin.com/pulse/bliss-empty-applications-pavel-kraus/

Best Pavel Kraus

 

hi Rahul,

Guru is simple, easy to integrate, and affordable. https://www.getguru.com/

--

Aprill Allen
Founder and Managing Director | Knowledge Bird
KM Consulting & KCS Training
M: +61 (0)400 101 961
knowledgebird.com


Re: Knowledge Management article: The Moderating Effects of Dynamic Capabilities on Radical Innovation and Incremental Innovation Teams in the Global Pharmaceutical Biotechnology Industry #COVID-19 #research #innovation

Heather Johnson
 

Dennis
I wanted to also acknowledge that indeed the constructs in this research made the research very difficult. I had many high impact topics that were converging on to each other. Great observations!

Your mention of the ability to capture someone's attention is fleeting at best makes it more important for us as knowledge management experts to ensure that knowledge is imparted in such a way to leave lasting impressions on the brain.

Heather


Re: Knowledge Management article: The Moderating Effects of Dynamic Capabilities on Radical Innovation and Incremental Innovation Teams in the Global Pharmaceutical Biotechnology Industry #COVID-19 #research #innovation

Heather Johnson
 

Hi Cindy
Thanks for your comment. Please let me know when have completed reading my article. We have a similar background in terms of Six Sigma, PMP and ASQ credentials. I will look you up on LinkedIn.

Cheers,

Heather


Re: Knowledge Management article: The Moderating Effects of Dynamic Capabilities on Radical Innovation and Incremental Innovation Teams in the Global Pharmaceutical Biotechnology Industry #COVID-19 #research #innovation

Heather Johnson
 

Thank you Dennis for your kind response. I put my heart and soul in this article because I am very passionate about the topic on several levels. I am estatatic that yoou took the time to mention specific quotes from my article. I always love to get feedback from engaged readers.

I am looking forward to sharing more in this arena.


Re: Use of videos in KM programs #question #video

Tom Barfield
 

Nirmala – thanks – we were very proud of those videos.  They were made by Q Creative.  They were/are primarily accessible internally – including via the new employee orientation.

 

Tom

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Nirmala Palaniappan
Sent: Thursday, June 4, 2020 9:07 PM
To: SIKM@groups.io
Subject: Re: [SIKM] Use of videos in KM programs #question

 

Thank you for sharing, Tom.

These videos are well-made, short and effective! Do you make these videos in-house? I presume they are shared on the intranet rather than on YouTube, when it comes to employee orientation ? 

 

Regards 

N

 

 

On Thu, 4 Jun 2020, 22:08 Tom Barfield, <thomas.m.barfield@...> wrote:

Hello Nirmala - when at Accenture we utilized videos to help build awareness of the vision and at times to introduce capabilities.  One challenge was creating a video that would stand the test of time.  Here is an example of a set of videos that I have stood the test of time - I think they were produced in 2011.
https://www.youtube.com/playlist?list=PL2LXy5kM-2Xksob9BF5zyH-pfj1D4Gy89

I have created a folder in the KM 101 topic of the KM Collection for us to share links to orientation videos.  The KM Collection is open to everyone - though it requires a login.  Create a login by visiting https://kminvite.keeeb.com

We could use the KM Collection to collect links to other types of KM orientation materials.

Tom 

Tom

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