Date   

Re: Knowledge Transfer - looking for a speaker for our internal company conference #knowledge-retention #knowledge-transfer #call-for

Douglas Weidner
 

At the KM Institute we teach a course on what is no doubt the most rigorous K Transfer approach. 

It was developed dating back to about 2006, and implemented/perfected in a number of major organizations.

Two universities analyzed results and published results regarding the amount of critical K transferred::
Exit Interviews - about 10%
Mentoring - about 67%, but focused on 1:1
K Transfer - about 91%, but focused on one to many, which is substantially more efficient as well.

It was regularly offered in F2F mode and will be converted to both synchronous virtual and asynchronous self-paced modes this year. 

Douglas Weidner
Exec Chairman, Chief CKM Instructor
KM Institute

On Wed, Jul 29, 2020 at 1:18 PM Tom Short <tshortconsulting@...> wrote:

[Edited Message Follows]

Back when I was working I was hired by a major power utility to create a km solution to mitigate aging workforce risk. Employee populations included 10,000 staff in back office and plant engineering/operations.


Over course of two years we developed a pretty robust suite of tools and approaches that were tuned to the varying needs and situations that existed across the target populations.

Happy to discuss further if that’s of interest.  
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Knowledge Transfer - looking for a speaker for our internal company conference #knowledge-retention #knowledge-transfer #call-for

 
Edited

Back when I was working I was hired by a major power utility to create a km solution to mitigate aging workforce risk. Employee populations included 10,000 staff in back office and plant engineering/operations.


Over course of two years we developed a pretty robust suite of tools and approaches that were tuned to the varying needs and situations that existed across the target populations.

Happy to discuss further if that’s of interest.  
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Knowledge Transfer - looking for a speaker for our internal company conference #knowledge-retention #knowledge-transfer #call-for

Ivan Butina
 

Hi Andrew,

I work on KM with UNICEF. For me it would be too soon to share any learnings: I could only share what efforts we have been undertaking because of COVID-19. Having said that, I'd be really interested in your and your company's experience. I understand that this is an internal call: would there be a way to share the insights and outputs from the call?

Best,
Ivan

On Tue, Jul 28, 2020 at 5:43 PM andrewmuras <amuras66@...> wrote:

Each October we have an internal ‘mini-conference’ on Knowledge Transfer (aging workforce, single point experts, etc.) and are looking for someone at a company who might be willing to spend 30-45 min with us on a virtual conference all. 

 The topic we’re looking at would be “how KT tools/processes can be applied to current business challenges as a result of COVID, e.g., how has COVID impacted their KT efforts, etc.”  Ideally it would be someone at a company that is actively working Knowledge Transfer where they could provide a 15-20 min overview of what they’re doing, and then we could have an open discussion/Q&A about how KT continues to apply during the continuing COVID environment. Thank you

Andrew Muras, andrew.muras@...


Knowledge Transfer - looking for a speaker for our internal company conference #knowledge-retention #knowledge-transfer #call-for

andrewmuras
 

Each October we have an internal ‘mini-conference’ on Knowledge Transfer (aging workforce, single point experts, etc.) and are looking for someone at a company who might be willing to spend 30-45 min with us on a virtual conference all. 

 The topic we’re looking at would be “how KT tools/processes can be applied to current business challenges as a result of COVID, e.g., how has COVID impacted their KT efforts, etc.”  Ideally it would be someone at a company that is actively working Knowledge Transfer where they could provide a 15-20 min overview of what they’re doing, and then we could have an open discussion/Q&A about how KT continues to apply during the continuing COVID environment. Thank you

Andrew Muras, andrew.muras@...


Re: July 2020 SIKM Call: Hank Malik - KM at Petroleum Development Oman #monthly-call

Ginetta Gueli
 

Hello Hank,
again thank you for sharing your experience which to me seems a wonderful example of Best Practice.

Question for you: how long did you and your team take to reach the positive and current status quo?

Thanks and regards,
Ginetta

On Tue, Jul 21, 2020 at 06:43 PM, Stan Garfield wrote:
TO: SIKM Leaders Community

Today we held our 179th monthly call. 
Here are the details.

Thanks to Hank for presenting, to those who asked questions and made comments, and to all those who attended. Please continue the discussion here by replying to this thread.

Group Chat

[7/21/2020 11:17:21 AM] Tom Barfield: I agree - business pilot approach is the way to get started.  At some point there is probably a need for a hybrid top down and business focus needed.

[7/21/2020 11:24:41 AM] Ginetta: So @Hank you found the KM team within your organization. You did not have the need to hire someone from outside. Is that correct?

[7/21/2020 11:33:23 AM] Stan Garfield: N Cs of Topic X

[7/21/2020 11:37:47 AM] Pavel Kraus: In our SKMF.net roundtable discussions on securing KM jobs, we ended up with the strategy of linking KM activities directly to value creation. That makes KMers indispensable.

[7/21/2020 11:38:44 AM] Andrew Trickett: Hank a good database, are you able to do some weeding so that the lessons are still relevant to peoples day to day work.?

[7/21/2020 11:39:27 AM] Ginetta: @Hank: slide 15/16 -> did you create specific task force (with x number of people) for each KM component?

[7/21/2020 11:39:27 AM] Ginetta: @Hank: slide 17 -> how did you create the KPI? Where did you get those numbers to say "increased % of..", "Reduced time ...". Did you use IT backend data or survey or?

[7/21/2020 11:49:18 AM] John: congrats again on MIKE! :)

[7/21/2020 11:49:29 AM] Ginetta: Great work Hank!

[7/21/2020 11:49:29 AM] Ginetta: Thank you for sharing!

[7/21/2020 11:51:31 AM] Luis Suarez: Hi Hank, if you were to start today with PDO's KM programme (as opposed to 4 years ago), what would you have done different and why?

[7/21/2020 11:51:46 AM] Ginetta: @Hank: when you went to the board of directors did they say you "wow go ahead , here you are the funds, the people, etc"? Or did you get some resistance? Can you share with us a couple of tough questions and the winning answer you provided?

[7/21/2020 11:56:09 AM] Luis Suarez: Thanks, Hank, for the answer! :)

[7/21/2020 11:56:09 AM] Luis Suarez: Thanks much, indeed, for the presentation, Hank! That was really inspiring! Well done! (clap) (clap) (clap)

[7/21/2020 11:59:48 AM] Bob Farricker: Great presentation

[7/21/2020 12:00:00 PM] Eve Porter-Zuckerman: thank you!

[7/21/2020 12:00:01 PM] Heather Fox: Thanks Hank--great presentation

[7/21/2020 12:00:05 PM] Andrew Trickett: Thank you

[7/21/2020 12:00:06 PM] Susan Genden: Thank you!

[7/21/2020 12:00:10 PM] Ginetta: Yes clap clap! Thanks!


 
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: July 2020 SIKM Call: Hank Malik - KM at Petroleum Development Oman #monthly-call

 

Hank Malik's presentation/discussion on the KM program at Petroleum Development Oman was a robust case study of a particular industry/company - it had something for seasoned KMers, but would be quite helpful for those new to KM with guidance for approaches, tools and capabilities building.

If you missed the live discussion, I recommend listening to the recording and viewing the slides when convenient. 


Gritting Teeth and Raising Eyebrows with Johnnie Moore - 13 August #COVID-19 #webinar

Matt Moore <innotecture@...>
 

More Info & RSVP: https://www.meetup.com/Information-Innovation-UTS/events/272075377

We’ve spent the last few months sitting at our computers, trying to work together on Zoom - and stay sane in the process.

For many of us, it’s been stressful and exhausting. And it raises bigger questions about how to survive - and perhaps even flourish - in our technology-driven world.

Based on Johnnie Moore’s work on Unhurried, this session explores ways of being more human, more embodied and wholehearted in our work. Participation will be invited.

This session could surprise you. We re hoping that it will surprise us too.

Johnnie Moore works as a facilitator and coach in the UK and internationally. He's helped managers and leaders at all levels to work more creatively and meet stressful challenges more resourcefully.

He is co-author of the book Creative Facilitation and a visiting tutor on the Oxford Strategic Leadership Programme.


July 2020 SIKM Call: Hank Malik - KM at Petroleum Development Oman #monthly-call

Stan Garfield
 
Edited

TO: SIKM Leaders Community

Today we held our 179th monthly call. 
Here are the details.

Thanks to Hank for presenting, to those who asked questions and made comments, and to all those who attended. Please continue the discussion here by replying to this thread.

Group Chat

[7/21/2020 11:17:21 AM] Tom Barfield: I agree - business pilot approach is the way to get started.  At some point there is probably a need for a hybrid top down and business focus needed.

[7/21/2020 11:24:41 AM] Ginetta: So @Hank you found the KM team within your organization. You did not have the need to hire someone from outside. Is that correct?

[7/21/2020 11:33:23 AM] Stan Garfield: N Cs of Topic X

[7/21/2020 11:37:47 AM] Pavel Kraus: In our SKMF.net roundtable discussions on securing KM jobs, we ended up with the strategy of linking KM activities directly to value creation. That makes KMers indispensable.

[7/21/2020 11:38:44 AM] Andrew Trickett: Hank a good database, are you able to do some weeding so that the lessons are still relevant to peoples day to day work.?

[7/21/2020 11:39:27 AM] Ginetta: @Hank: slide 15/16 -> did you create specific task force (with x number of people) for each KM component?

[7/21/2020 11:39:27 AM] Ginetta: @Hank: slide 17 -> how did you create the KPI? Where did you get those numbers to say "increased % of..", "Reduced time ...". Did you use IT backend data or survey or?

[7/21/2020 11:49:18 AM] John: congrats again on MIKE! :)

[7/21/2020 11:49:29 AM] Ginetta: Great work Hank!

[7/21/2020 11:49:29 AM] Ginetta: Thank you for sharing!

[7/21/2020 11:51:31 AM] Luis Suarez: Hi Hank, if you were to start today with PDO's KM programme (as opposed to 4 years ago), what would you have done different and why?

[7/21/2020 11:51:46 AM] Ginetta: @Hank: when you went to the board of directors did they say you "wow go ahead , here you are the funds, the people, etc"? Or did you get some resistance? Can you share with us a couple of tough questions and the winning answer you provided?

[7/21/2020 11:56:09 AM] Luis Suarez: Thanks, Hank, for the answer! :)

[7/21/2020 11:56:09 AM] Luis Suarez: Thanks much, indeed, for the presentation, Hank! That was really inspiring! Well done! (clap) (clap) (clap)

[7/21/2020 11:59:48 AM] Bob Farricker: Great presentation

[7/21/2020 12:00:00 PM] Eve Porter-Zuckerman: thank you!

[7/21/2020 12:00:01 PM] Heather Fox: Thanks Hank--great presentation

[7/21/2020 12:00:05 PM] Andrew Trickett: Thank you

[7/21/2020 12:00:06 PM] Susan Genden: Thank you!

[7/21/2020 12:00:10 PM] Ginetta: Yes clap clap! Thanks!


Re: July 2020 SIKM Call: Hank Malik - KM at Petroleum Development Oman #monthly-call

Stan Garfield
 

A reminder to all who are joining the calls for the first time:

If you join online, be sure to click on the grey phone icon and then choose your audio preference. If your audio is live, you should see a red phone icon.
 
There is no live screen sharing. You follow along by advancing the slides yourself.


Re: July 2020 SIKM Call: Hank Malik - KM at Petroleum Development Oman #monthly-call

 

Hi Stan,
I've had a problem with access to the session today. Here's what I see (screenshot below) I eventually dialed in.
Sorry, would like to fix this for next time, maybe I'm missing something...
image.png
Beth

Beth Coleman

 




On Mon, Jul 20, 2020 at 11:37 PM Stan Garfield <stangarfield@...> wrote:

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.

  • July 21, 2020 SIKM Call: Hank Malik - Managing Our Knowledge: Delivering Real Benefits - KM at Petroleum Development Oman
  • Slides: Managing Our Knowledge - Hank Malik.pdf 
  • For online chat, use the group chat in FreeConferenceCall.com, or visit tchat.io and sign in with your Twitter account, or use the #KMers hashtag directly in Twitter.

SIKM Leaders Community Monthly Call

  • When: Tuesday, July 21, 2020, 11:00 AM-12:00 PM Eastern Daylight Time
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the grey phone icon and then choose your audio preference. If your audio is live, you should see a red phone icon.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides in SlideShare.
  • Previous Calls
  • Future Calls
  • Calendar


July 2020 SIKM Call: Hank Malik - KM at Petroleum Development Oman #monthly-call

Stan Garfield
 
Edited

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.

  • July 21, 2020 SIKM Call: Hank Malik - Managing Our Knowledge: Delivering Real Benefits - KM at Petroleum Development Oman
  • Slides: Managing Our Knowledge - Hank Malik.pdf 
  • For online chat, use the group chat in FreeConferenceCall.com, or visit tchat.io and sign in with your Twitter account, or use the #KMers hashtag directly in Twitter.

SIKM Leaders Community Monthly Call

  • When: Tuesday, July 21, 2020, 11:00 AM-12:00 PM Eastern Daylight Time
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the grey phone icon and then choose your audio preference. If your audio is live, you should see a red phone icon.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.
  • Previous Calls
  • Future Calls
  • Calendar


Re: We are the new Community Champions #Special

Ginetta Gueli
 
Edited

Thank you Aprill and Ivan for your help and welcome to Beth, Catherine and Michael!

All the best,
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Alternative open source to SharePoint Technology #tools

Ankur Gupta
 

Hi James,

I am looking for capabilities primarily like:

1. Search Engine
2. Online collaboration platform 
3. Document Management (Libraries)
4. Tool for Expertise / Skills Locator

Let know your thoughts. 

Regards,
Ankur 

On Fri, Jul 17, 2020 at 10:33 AM James Robertson <jamesr@...> wrote:

Hi Ankur,

Part of my role is to keep track of various technologies in this market (in a vendor-neutral way). So I'm happy to help if I can!

SharePoint consists of a few overall aspects:

  • publishing platform for intranets (at corporate and business level)
  • team-level collaboration space (although this is being overtaken by Microsoft Team)
  • lightweight document management

Broadly speaking, what kind of capabilities are you looking for?

That will help myself, and the rest of the list, to point you in the direction of the right product category...

Cheers,
James


On 17/7/20 1:46 pm, Ankur Gupta wrote:
Dear SIKM Community,

I am looking for an alternative to SharePoint Technology, Can anyone share the list of all the tools which are open source available with almost the same features?

Best Regards,
Ankur Gupta 
._,_._,_
--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


Re: Alternative open source to SharePoint Technology #tools

James Robertson
 

Hi Ankur,

Part of my role is to keep track of various technologies in this market (in a vendor-neutral way). So I'm happy to help if I can!

SharePoint consists of a few overall aspects:

  • publishing platform for intranets (at corporate and business level)
  • team-level collaboration space (although this is being overtaken by Microsoft Team)
  • lightweight document management

Broadly speaking, what kind of capabilities are you looking for?

That will help myself, and the rest of the list, to point you in the direction of the right product category...

Cheers,
James


On 17/7/20 1:46 pm, Ankur Gupta wrote:
Dear SIKM Community,

I am looking for an alternative to SharePoint Technology, Can anyone share the list of all the tools which are open source available with almost the same features?

Best Regards,
Ankur Gupta 
._,_._,_
--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


Alternative open source to SharePoint Technology #tools

Ankur Gupta
 

Dear SIKM Community,

I am looking for an alternative to SharePoint Technology, Can anyone share the list of all the tools which are open source available with almost the same features?

Best Regards,
Ankur Gupta 


Re: We are the new Community Champions #Special

 

Thank you all for sharing your valuable time!

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Michael Dieterle via groups.io
Sent: Thursday, July 16, 2020 16:55
To: SIKM@groups.io
Subject: [SIKM] We are the new Community Champions

 

Dear SIKM Community,

Earlier this year, Stan and other community leaders launched the Community Managers/Champions project. You can read more about it on pages 4-6 of the SIKM Blueprint. The first community managers, Aprill Allen and Ivan Butina, have kicked off the project impressively and we are very grateful for their support.

Beth Coleman, Catherine Shinners and Michael Dieterle are taking over as community managers over the next couple of months. Some of the activities they will be taking on are:

·  Introducing new members to the community

·  Monitoring and facilitating discussions as needed

·  Initiating new discussions with the intent of including new voices

·  Support ongoing activities such as the monthly call or upcoming ones

·  Special projects around new member journey and group metrics

BethCatherine and Michael have filled in their profiles on groups.io and made them visible to all other community members. We invite you to do the same!

 

We're looking forward to making this great community a valuable resource for all SIKM members.

Warm Regards,
Beth Coleman
Catherine Shinners
Michael Dieterle


We are the new Community Champions #Special

Michael Dieterle
 

Dear SIKM Community,

Earlier this year, Stan and other community leaders launched the Community Managers/Champions project. You can read more about it on pages 4-6 of the SIKM Blueprint. The first community managers, Aprill Allen and Ivan Butina, have kicked off the project impressively and we are very grateful for their support.

Beth Coleman, Catherine Shinners and Michael Dieterle are taking over as community managers over the next couple of months. Some of the activities they will be taking on are:
  • Introducing new members to the community
  • Monitoring and facilitating discussions as needed
  • Initiating new discussions with the intent of including new voices
  • Support ongoing activities such as the monthly call or upcoming ones
  • Special projects around new member journey and group metrics
BethCatherine and Michael have filled in their profiles on groups.io and made them visible to all other community members. We invite you to do the same!
 
We're looking forward to making this great community a valuable resource for all SIKM members.

Warm Regards,
Beth Coleman
Catherine Shinners
Michael Dieterle


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Matthew,

Thank you.  I appreciate it.  I have collected a lot of information from various participants so I may reach out later this week, but right now, I do want to stay in the 0-2 year range.

Regards,
Cindy

On Wed, Jul 15, 2020 at 2:19 PM Matthew Morrow <matthew.morrow@...> wrote:
Cindy - Though I am just outside of the 0-2 year window, I would be happy to talk with you about my personal KM journey. Let me know how I can be of service. 
Thank you,

Matthew Morrow | Knowledge Manager  

 

JE Dunn Construction
1001 Locust Street, Kansas City, MO 64106 
|  www.jedunn.com
direct 816.283.9077
 |  mobile 816.365.2135  |  Matthew.Morrow@...
linkedin  |  facebook  |  twitter  |  youtube  |  join our team



--
Dr. Cindy Young, PMP, LSS MBB, CMQ/OE


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Matthew Morrow
 

Cindy - Though I am just outside of the 0-2 year window, I would be happy to talk with you about my personal KM journey. Let me know how I can be of service. 
Thank you,

Matthew Morrow | Knowledge Manager  

 

JE Dunn Construction
1001 Locust Street, Kansas City, MO 64106 
|  www.jedunn.com
direct 816.283.9077
 |  mobile 816.365.2135  |  Matthew.Morrow@...
linkedin  |  facebook  |  twitter  |  youtube  |  join our team


Re: Center of Excellence (CoE) for Subject Matter Expertise? #expertise

Murray Jennex
 

I set one up in 1997 for our Year 2000 PMO.  We had a lot of testing to do and not much time so the COE was a way to identify SMEs in different devices and softwares.  The setting up was straight forward, creating the processes, an on line directory and repository.  My time after that was spent mostly all communicating: getting the word to the different groups about the COE, getting experts into the COE, touting the curated contents to users, making sure users knew who the SMEs were, making sure management knew we were using the COE and touting cost and time savings to them.  After Y2K I spent several months making sure knowledge gained was retained in appropriate repositories and of course telling our story....murray jennex


-----Original Message-----
From: Mirna Lessinger <mircf7@...>
To: SIKM@groups.io
Sent: Sun, Jul 12, 2020 9:31 pm
Subject: [SIKM] Center of Excellence (CoE) for Subject Matter Expertise?

Hello Everyone,

I'm researching the establishment of CoE as an approach to manage subject matter expertise. The use case is a software company with multiple product lines that are highly complex from a technical perspective. This company has grown really fast, and there is not an official single source of truth for expertise. My thoughts are that a CoE might be helpful to establish governance, processes and best practices, which will also help with the implementation of content/assets lifecycle. I'm curious to know if anybody has worked in a similar project/problem and if a CoE was the answer. I'd love to learn more details about your approach. Any ideas, thoughts or perspectives on alternative solution paths would be appreciated too.

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