Kate - ah, came to this thread late, and was reading backwards. I was wondering if your book was going to be mentioned!

Great resource to use to methodically, but not... dryly I suppose is the best word for it, exhume the valuable hard-won knowledge of practitioners!

/Dan

Hi Ankur - James has far more up-to-date information than I do on this topic, but I'm curious...

Why opensource? No judgement, just curiosity. I'm wondering how attitudes/reasons for or against open source have changed since the early days of the intrusion of wikis and similar KM-ish started to intrude on the legacy KM tools world.

/Dan

Matt - ah, good to keep re-running into you lately. Hello from Boston!

I always enjoy the titles of your posts - more than half the battle is to get people to read more than just the title/subject, eh?

I'm planning on sitting in on this session.

It's interesting times for all of us, especially those of us (cursed?) who believe we should be learning things from our past lessons, to avoid repeating them moving forward! (sigh)

Sounds like Unhurried is a very different take on modern life - count me in! (slowly... ;) )

/Dan

Back when I was working I was hired by a major power utility to create a km solution to mitigate aging workforce risk. Employee populations included 10,000 staff in back office and plant engineering/operations.

Over course of two years we developed a pretty robust suite of tools and approaches that were tuned to the varying needs and situations that existed across the target populations.

Happy to discuss further if that’s of interest.  
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts

Each October we have an internal ‘mini-conference’ on Knowledge Transfer (aging workforce, single point experts, etc.) and are looking for someone at a company who might be willing to spend 30-45 min with us on a virtual conference all. 

 The topic we’re looking at would be “how KT tools/processes can be applied to current business challenges as a result of COVID, e.g., how has COVID impacted their KT efforts, etc.”  Ideally it would be someone at a company that is actively working Knowledge Transfer where they could provide a 15-20 min overview of what they’re doing, and then we could have an open discussion/Q&A about how KT continues to apply during the continuing COVID environment. Thank you

Andrew Muras, andrew.muras@...

Hello Hank,
again thank you for sharing your experience which to me seems a wonderful example of Best Practice.

Question for you: how long did you and your team take to reach the positive and current status quo?

Thanks and regards,
Ginetta

--
Ginetta Gueli
Information & Knowledge Manager | Project Manager

Hank Malik's presentation/discussion on the KM program at Petroleum Development Oman was a robust case study of a particular industry/company - it had something for seasoned KMers, but would be quite helpful for those new to KM with guidance for approaches, tools and capabilities building.

If you missed the live discussion, I recommend listening to the recording and viewing the slides when convenient. 

More Info & RSVP: https://www.meetup.com/Information-Innovation-UTS/events/272075377

We’ve spent the last few months sitting at our computers, trying to work together on Zoom - and stay sane in the process.

For many of us, it’s been stressful and exhausting. And it raises bigger questions about how to survive - and perhaps even flourish - in our technology-driven world.

Based on Johnnie Moore’s work on Unhurried, this session explores ways of being more human, more embodied and wholehearted in our work. Participation will be invited.

This session could surprise you. We re hoping that it will surprise us too.

Johnnie Moore works as a facilitator and coach in the UK and internationally. He's helped managers and leaders at all levels to work more creatively and meet stressful challenges more resourcefully.

He is co-author of the book Creative Facilitation and a visiting tutor on the Oxford Strategic Leadership Programme.

TO: SIKM Leaders Community

Today we held our 179th monthly call. Here are the details.

• July 21, 2020 SIKM Call: Hank Malik - Managing Our Knowledge: Delivering Real Benefits - KM at Petroleum Development Oman
• Slides: Managing Our Knowledge - Hank Malik.pdf
• Recording

Thanks to Hank for presenting, to those who asked questions and made comments, and to all those who attended. Please continue the discussion here by replying to this thread.

Group Chat

[7/21/2020 11:17:21 AM] Tom Barfield: I agree - business pilot approach is the way to get started.  At some point there is probably a need for a hybrid top down and business focus needed.

[7/21/2020 11:24:41 AM] Ginetta: So @Hank you found the KM team within your organization. You did not have the need to hire someone from outside. Is that correct?

[7/21/2020 11:33:23 AM] Stan Garfield: N Cs of Topic X

[7/21/2020 11:37:47 AM] Pavel Kraus: In our SKMF.net roundtable discussions on securing KM jobs, we ended up with the strategy of linking KM activities directly to value creation. That makes KMers indispensable.

[7/21/2020 11:38:44 AM] Andrew Trickett: Hank a good database, are you able to do some weeding so that the lessons are still relevant to peoples day to day work.?

[7/21/2020 11:39:27 AM] Ginetta: @Hank: slide 15/16 -> did you create specific task force (with x number of people) for each KM component?

[7/21/2020 11:39:27 AM] Ginetta: @Hank: slide 17 -> how did you create the KPI? Where did you get those numbers to say "increased % of..", "Reduced time ...". Did you use IT backend data or survey or?

[7/21/2020 11:49:18 AM] John: congrats again on MIKE! :)

[7/21/2020 11:49:29 AM] Ginetta: Great work Hank!

[7/21/2020 11:49:29 AM] Ginetta: Thank you for sharing!

[7/21/2020 11:51:31 AM] Luis Suarez: Hi Hank, if you were to start today with PDO's KM programme (as opposed to 4 years ago), what would you have done different and why?

[7/21/2020 11:51:46 AM] Ginetta: @Hank: when you went to the board of directors did they say you "wow go ahead , here you are the funds, the people, etc"? Or did you get some resistance? Can you share with us a couple of tough questions and the winning answer you provided?

[7/21/2020 11:56:09 AM] Luis Suarez: Thanks, Hank, for the answer! :)

[7/21/2020 11:56:09 AM] Luis Suarez: Thanks much, indeed, for the presentation, Hank! That was really inspiring! Well done! (clap) (clap) (clap)

[7/21/2020 11:59:48 AM] Bob Farricker: Great presentation

[7/21/2020 12:00:00 PM] Eve Porter-Zuckerman: thank you!

[7/21/2020 12:00:01 PM] Heather Fox: Thanks Hank--great presentation

[7/21/2020 12:00:05 PM] Andrew Trickett: Thank you

[7/21/2020 12:00:06 PM] Susan Genden: Thank you!

[7/21/2020 12:00:10 PM] Ginetta: Yes clap clap! Thanks!

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT.

• July 21, 2020 SIKM Call: Hank Malik - Managing Our Knowledge: Delivering Real Benefits - KM at Petroleum Development Oman
• Slides: Managing Our Knowledge - Hank Malik.pdf 
• For online chat, use the group chat in FreeConferenceCall.com, or visit tchat.io and sign in with your Twitter account, or use the #KMers hashtag directly in Twitter.

Thank you Aprill and Ivan for your help and welcome to Beth, Catherine and Michael!

All the best,
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager

Hi Ankur,

Part of my role is to keep track of various technologies in this market (in a vendor-neutral way). So I'm happy to help if I can!

SharePoint consists of a few overall aspects:

• publishing platform for intranets (at corporate and business level)
• team-level collaboration space (although this is being overtaken by Microsoft Team)
• lightweight document management

Broadly speaking, what kind of capabilities are you looking for?

That will help myself, and the rest of the list, to point you in the direction of the right product category...

Cheers,
James