Date   

Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Aprill Allen
 

Hi David,

Different people talk about knowledge management and aspects of it in different ways. The Standard aims to bring some common way of understanding, identifying and measuring whether an organisation is delivering against it, at least at a high level.



--

Aprill Allen
Founder and Managing Director | Knowledge Bird
Knowledge management consulting & KCS Trainer
M: +61 400 101 961
knowledgebird.com


On Tue, Oct 6, 2020 at 9:55 PM David Eddy <deddy@...> wrote:
Santhosh -

>
We need a common language
>

What is meant by this term, “common language?

- DavidE


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

David Eddy
 

Santhosh -

>
We need a common language
>

What is meant by this term, “common language?

- DavidE


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Stan Garfield
 

For more on the ISO KM Standard, see the previous threads tagged with #iso-km-standard and these Profiles in Knowledge:


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Santhosh Shekar
 

I guess Nick has covered most of the points. I can add a few points regarding ICEE and something I believe in ;  

Currently, ICEE is the first organization to provide certification on ISO KM standard, and I am not sure about any other accreditation bodies.  ICEE was launched by Dr. Ron B. McKinley and Lee S. Webster, the founders of the ISO working group 260 that created the first four human resources standards.  Dr. Ron was also part of the ISO KM working group, who screened and bestowed the accreditation on me. You can visit the website for more details. ( https://theicee.org/ )

For me, the critical question is why standard at all? Is it necessary for all organizations? Why Should I use km standard if we already have KM function? Why should I want an external certification?

Well, it depends - if you are starting KM newly, then the standard will provide you a systematic way of approaching your knowledge problem. Identifying the key stakeholders, learning their business problem, developing business case, and KM Framework/solution, KMS could be a mix of IT, Classic, multi-pronged approach. To operationalize KM, you need resources; to get the resource, you need management support. To get management support, you need to have a business case with probable KPI's being measurable. To showcase the effectiveness of this KPI's you need to monitor the usage qualitatively and quantitatively; trained teams to manage operations, training, continuous improvement; communication and engagement with users for change management; planning the entire lifecycle of KM and monitoring it and reporting it to management; Last but not least - documented what you say and do what you document.  

In a nutshell, practitioners' known knowledge is not necessarily common with every individual or company. At the same time, this is our natural way of doing things; the same has been represented in the standard. If a company says its ISO 30401 compliant, we as a general audience can understand those important Knowledge components are addressed, managed, and continuously improved. You can always do more...

The same understanding and requirements could be scaled up for small projects or startups to large MNC's to national level KM.

We need a common language, shared understanding, we need a way to acknowledge, what is unique in every knowledge entity, yet have specific standard parameters that everybody can relate to; I believe the standard provides that. Is it perfect? Not yet, only based on our feedback can the ISO working group develop a newer better edition.

Many organizations have perished with many certifications due to Pandemic; I think the question is how many organizations can manage knowledge using or adopting the standard and succeeds in what matters to them !! Long term I see a whole new eco-system emerging out of this standard ;

The important reason also to support standard is - it costs less, you can buy it on ISO standard ; share with management; no affiliation towards any specific individual entity. It's easier to get buy in from management to start developing KM at any level; If the value is generated out of these KM projects or programs; one can always create an eco-system where organizations can come out and declare themselves to be ISO compliant. (By the way, I have a full-time job, so not worried ) On the contrary, demand for KM products and services will proportionally increase too !!  

As a passionate KM lifelong student, these are my thoughts. Again , external certification is not the end of it all; the process of building effective KMS, creating value for the business is the key; Whether you have built the most futuristic KMS or simple paper and pen-based, value creation is the key! And to create value, you need to develop/design a KM system, and standard does not tell us what to do. We still need to do everything. Of course, Document it along the way!

An external auditor can only provide a neutral view of KM areas - what's working well and what's not working according to the standard requirements; if organizations need to benchmark their strengths and weakness, then external assessment could be helpful. Again, it is not necessary to go for certification after the external audit. They can declare their organization as ISO compliant too. Preparation, Internal Assessment, External Assessment, and Certification are the natural progression of getting ISO Certified with ISO logo for the organization.  Again I can't speak on behalf of anybody on the certification. I can only share from ICEE Perspective.
 

Regards,
Santhosh Shekar
https://www.linkedin.com/in/santhoshshekar/



On Mon, Oct 5, 2020 at 12:18 PM Nick Milton <nick.milton@...> wrote:

ISO 3040:2018  is a Type A MSS (management system standard) so it is written in such a way that it can be audited and certified against, if you so wish. It is therefore different from a Type B MSS, which provides only guidance.  

 

The standard can be used in many ways, and there is no requirement for any organisation to audit against the standard, nor, if they want an audit, for that audit to be to be certified, or conducted by an external party, or even for the external party to be particularly qualified.

 

However if the organisation wished to claim authoritative external certification, then it makes sense for the auditors to be a) qualified auditors, and b) trained in the requirements of ISO 30401 by a recognised certification body.  The ideal would be for that certification body to be c) accredited by an official accreditation body (ANAB in the USA, for example) for certification against ISO 30401:2018.  

 

Nick

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Eli Miron
Sent: 04 October 2020 20:51
To: main@SIKM.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

I quote: " As far as I am aware, ISO 30401 is not subject to certification"

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Brett Patron
Sent: Sunday, October 4, 2020 10:49 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Eli

 

That is not Louis-Pierre's question. 

 

His question is how one certifies as an auditor through [for example] ICEE.

 

Brett

 

On Sun, Oct 4, 2020, 3:35 PM Eli Miron <emiron@...> wrote:

Louis-Pierre,


See for example    https://bit.ly/30u7NvV

 

Eli

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Louis-Pierre Guillaume
Sent: Sunday, October 4, 2020 8:00 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Dear Santhosh ,

 

Could you tell us more about the "accreditation as ISO 30401 KMS Auditor certificate from ICE" you have received.

 

As far as I am aware, ISO 30401 is not subject to certification (no obligation for an external audit).

It provides only a general framework for the integration of a knowledge management system and explains its advantages.

Thanks

 

Best Regards

Louis-Pierre
_________________________________________________
Louis-Pierre Guillaume  LinkedIn - Twitter
_________________________________________________

 

 

Le ven. 2 oct. 2020 à 22:45, Santhosh Shekar <santhoshshekar@...> a écrit :

Greetings to the KM community, 

 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

 

Please click here to cast the vote.

 

I am thankful to those who have already filled the poll.

 

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

 

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 

I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 

 

 

Regards,

Santhosh Shekar

 

 

 

 

 

 


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Nick Milton
 

ISO 3040:2018  is a Type A MSS (management system standard) so it is written in such a way that it can be audited and certified against, if you so wish. It is therefore different from a Type B MSS, which provides only guidance.  

 

The standard can be used in many ways, and there is no requirement for any organisation to audit against the standard, nor, if they want an audit, for that audit to be to be certified, or conducted by an external party, or even for the external party to be particularly qualified.

 

However if the organisation wished to claim authoritative external certification, then it makes sense for the auditors to be a) qualified auditors, and b) trained in the requirements of ISO 30401 by a recognised certification body.  The ideal would be for that certification body to be c) accredited by an official accreditation body (ANAB in the USA, for example) for certification against ISO 30401:2018.  

 

Nick

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Eli Miron
Sent: 04 October 2020 20:51
To: main@SIKM.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

I quote: " As far as I am aware, ISO 30401 is not subject to certification"

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Brett Patron
Sent: Sunday, October 4, 2020 10:49 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Eli

 

That is not Louis-Pierre's question. 

 

His question is how one certifies as an auditor through [for example] ICEE.

 

Brett

 

On Sun, Oct 4, 2020, 3:35 PM Eli Miron <emiron@...> wrote:

Louis-Pierre,


See for example    https://bit.ly/30u7NvV

 

Eli

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Louis-Pierre Guillaume
Sent: Sunday, October 4, 2020 8:00 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Dear Santhosh ,

 

Could you tell us more about the "accreditation as ISO 30401 KMS Auditor certificate from ICE" you have received.

 

As far as I am aware, ISO 30401 is not subject to certification (no obligation for an external audit).

It provides only a general framework for the integration of a knowledge management system and explains its advantages.

Thanks

 

Best Regards

Louis-Pierre
_________________________________________________
Louis-Pierre Guillaume  LinkedIn - Twitter
_________________________________________________

 

 

Le ven. 2 oct. 2020 à 22:45, Santhosh Shekar <santhoshshekar@...> a écrit :

Greetings to the KM community, 

 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

 

Please click here to cast the vote.

 

I am thankful to those who have already filled the poll.

 

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

 

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 

I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 

 

 

Regards,

Santhosh Shekar

 

 

 

 

 

 


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Ginetta Gueli
 

Done :-)
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Eli Miron
 

I quote: " As far as I am aware, ISO 30401 is not subject to certification"

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Brett Patron
Sent: Sunday, October 4, 2020 10:49 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Eli

 

That is not Louis-Pierre's question. 

 

His question is how one certifies as an auditor through [for example] ICEE.

 

Brett

 

On Sun, Oct 4, 2020, 3:35 PM Eli Miron <emiron@...> wrote:

Louis-Pierre,


See for example    https://bit.ly/30u7NvV

 

Eli

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Louis-Pierre Guillaume
Sent: Sunday, October 4, 2020 8:00 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Dear Santhosh ,

 

Could you tell us more about the "accreditation as ISO 30401 KMS Auditor certificate from ICE" you have received.

 

As far as I am aware, ISO 30401 is not subject to certification (no obligation for an external audit).

It provides only a general framework for the integration of a knowledge management system and explains its advantages.

Thanks

 

Best Regards

Louis-Pierre
_________________________________________________
Louis-Pierre Guillaume  LinkedIn - Twitter
_________________________________________________

 

 

Le ven. 2 oct. 2020 à 22:45, Santhosh Shekar <santhoshshekar@...> a écrit :

Greetings to the KM community, 

 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

 

Please click here to cast the vote.

 

I am thankful to those who have already filled the poll.

 

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

 

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 

I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 

 

 

Regards,

Santhosh Shekar

 

 

 

 

 

 


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Brett Patron
 

Eli

That is not Louis-Pierre's question. 

His question is how one certifies as an auditor through [for example] ICEE.

Brett


On Sun, Oct 4, 2020, 3:35 PM Eli Miron <emiron@...> wrote:

Louis-Pierre,


See for example    https://bit.ly/30u7NvV

 

Eli

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Louis-Pierre Guillaume
Sent: Sunday, October 4, 2020 8:00 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Dear Santhosh ,

 

Could you tell us more about the "accreditation as ISO 30401 KMS Auditor certificate from ICE" you have received.

 

As far as I am aware, ISO 30401 is not subject to certification (no obligation for an external audit).

It provides only a general framework for the integration of a knowledge management system and explains its advantages.

Thanks

 

Best Regards

Louis-Pierre
_________________________________________________
Louis-Pierre Guillaume  LinkedIn - Twitter
_________________________________________________

 

 

Le ven. 2 oct. 2020 à 22:45, Santhosh Shekar <santhoshshekar@...> a écrit :

Greetings to the KM community, 

 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

 

Please click here to cast the vote.

 

I am thankful to those who have already filled the poll.

 

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

 

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 

I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 

 

 

Regards,

Santhosh Shekar

 

 

 

 

 

 


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Eli Miron
 

Louis-Pierre,


See for example    https://bit.ly/30u7NvV

 

Eli

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Louis-Pierre Guillaume
Sent: Sunday, October 4, 2020 8:00 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] Poll on ISO 30401 KMS visibility and applicability - feedback

 

Dear Santhosh ,

 

Could you tell us more about the "accreditation as ISO 30401 KMS Auditor certificate from ICE" you have received.

 

As far as I am aware, ISO 30401 is not subject to certification (no obligation for an external audit).

It provides only a general framework for the integration of a knowledge management system and explains its advantages.

Thanks

 

Best Regards

Louis-Pierre
_________________________________________________
Louis-Pierre Guillaume  LinkedIn - Twitter
_________________________________________________

 

 

Le ven. 2 oct. 2020 à 22:45, Santhosh Shekar <santhoshshekar@...> a écrit :

Greetings to the KM community, 

 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

 

Please click here to cast the vote.

 

I am thankful to those who have already filled the poll.

 

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

 

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 

I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 

 

 

Regards,

Santhosh Shekar

 

 

 

 

 

 


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Louis-Pierre Guillaume
 

Dear Santhosh ,

Could you tell us more about the "accreditation as ISO 30401 KMS Auditor certificate from ICE" you have received.

As far as I am aware, ISO 30401 is not subject to certification (no obligation for an external audit).
It provides only a general framework for the integration of a knowledge management system and explains its advantages.
Thanks

Best Regards
Louis-Pierre
_________________________________________________
Louis-Pierre Guillaume 
LinkedIn - Twitter
_________________________________________________


Le ven. 2 oct. 2020 à 22:45, Santhosh Shekar <santhoshshekar@...> a écrit :
Greetings to the KM community, 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

Please click here to cast the vote.

I am thankful to those who have already filled the poll.

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 
I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 


Regards,
Santhosh Shekar







Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Cindy Young
 

Santhosh,

You may want to reach out to @Patricia Eng as well.

Regards,
Cindy


Re: Poll on ISO 30401 KMS visibility and applicability - feedback #standards #poll

Santhosh Shekar
 

Greetings to the KM community, 

I had started a poll on ISO 30401 KMS visibility and applicability in organisations few days back on my linkedin. I am trying to extend the survey in every possible avenue to gather inputs from one and all.

Please click here to cast the vote.

I am thankful to those who have already filled the poll.

The background to this survey was to determine the traction of KM standard in the industry, as I am in process of editing my book on practical implementation of KM standard requirements.  The poll result is open for anybody to see. I will share my views on it after the poll ends.

I am not sure, whether I had written anything in this forum from the times of yahoo group. But this community has always enriched my learning experience, thanks to Stan for being such an amazing fountain of wisdom for seekers in KM field. 

To those who do not know me, I am Santhosh Shekar, working as KM practitioner for over 20+ years in various organisations and still going strong. I do not have consultancy business. I am from Bengaluru, India; but based out of Oman at present. 

 I did receive second accreditation as ISO 30401 KMS Auditor certificate from ICEE this year. 
I do understand there are several school of thoughts with regard to the KM standards. Regardless of that, please do participate, I guess every voice is covered in the option. 


Regards,
Santhosh Shekar






Re: Topical/threaded discussions and KM #question #metrics #CoP

Connie Smith
 

I would definitely agree with your suggestion, Sam! Conversation and sharing information would be a much more natural process to build from organically and could allow for growth and insight across silos and into processes that may never be uncovered or thought of otherwise. So many of us these days go to work and just do our job without much interaction with others on what we are working on, unless solicited or discussed in a formalized gathering (committee meeting, etc.). We need to encourage and allow individuals to bring back time spent 'around the water cooler,' and deem it important and not a waste of time. Especially in these times, when so many of us are socially distancing and struggling with all the added stresses and pressures, it is important to be able to share/discuss what we are working on and be open to suggestions and alternative methods. This, in my opinion, is the most important and overlooked/undervalued aspect of KM, I'm so glad you brought it up in this group Sam!

Connie Smith

Administrative Assistant

Business & Applied Technologies

Buchanan 128

319-296-4009

“Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes.”  ~Peter Senge


On Thu, Oct 1, 2020 at 5:14 AM Sam Yip <sam@...> wrote:
Thank you Stan and Dan, for sharing your insights and experience.

Drawing on my own experience working at global organizations, I feel that companies usually approach KM as building a library, and it requires conscious effort among the staff to contribute to the library. I wonder if it is feasible and would work better, if companies could approach it from another angle and let people chat in a starbucks-like setting, where information can flow more freely and take less conscious effort.
 


Re: Topical/threaded discussions and KM #question #metrics #CoP

Sam Yip
 

Thank you Stan and Dan, for sharing your insights and experience.

Drawing on my own experience working at global organizations, I feel that companies usually approach KM as building a library, and it requires conscious effort among the staff to contribute to the library. I wonder if it is feasible and would work better, if companies could approach it from another angle and let people chat in a starbucks-like setting, where information can flow more freely and take less conscious effort.
 


Re: Validation of an Idea (Business Objectives through Knowledge/Learning) #methods

Nirmala Palaniappan
 

Thank you so much for that valuable perspective, Dan.
It does seem like a long and yet rewarding journey.
I've often observed that handing out an intuitive and easy-to-deploy tool might be a game changer.
Regards
Nirmala 

On Thu, 1 Oct 2020 at 00:35, Dan Ranta <danieleranta@...> wrote:
Thanks for the shout-out Rachad.  Nirmala - with the rich replies from Bill, Rachad, and Stephen you have a nice set of ideas.  What I have found interesting over the years is that not all leaders (let's call them collaboration sponsors) are willing to go through a process to discover the business objectives that will be most valuable as part of a business plan / case.  I have worked with myriad of folks on a spectrum from "just give me some collaboration technology" to "yes, let's do a strategic visioning exercise with an inclusive mentality to get all ideas in play."  My favorite is the latter and to get to where that's commonplace, you need to have success and to show that success to convince folks to jump into the deep end with you.  When you get to that point, that's when you have a strategic program as you become a go-to leader to help others with a common strategic objective finding methodology.  It's hard to get there - but it's a super cool and rewarding destination.  

So yes, it's highly beneficial and appreciated.  Dan

On Tue, Sep 29, 2020 at 10:21 AM Rachad Najjar <rachadbn@...> wrote:

Yes Nirmala, 

I have experienced this idea twice in different approaches: 

1- in my previous job position as Enterprise Architect: we worked with TOGAF framework to breakdown and align the strategy/ business objectives with the business activities and components (knowledge, processes, applications and data). We also had a software to make those enterprise maps and activity models. Main takeaway: nice conceptual idea, heavy in execution, requires continuous updates, development of APIs and involvement of many conflicting stakeholders. 

2- In my current job position as knowledge sharing leader, I have applied the strategic visioning exercise (Dan Ranta' method) to align the business objectives with the business processes, knowledge components and collaboration requirements with high impact on the business. Main takeaway: Powerful, leaders need to be accompanied to help them identify the learning requirements for their business activities/ processes. It also requires constant updates and involvement of stakeholders. 

Any technology/ software development should be able to connect with existing systems and applications, elsewhere it will quickly fade away. 

Hope that was helpful. 



--
Daniel Ranta
Mobile:  603 384 3008



--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: Validation of an Idea (Business Objectives through Knowledge/Learning) #methods

Dan Ranta
 

Thanks for the shout-out Rachad.  Nirmala - with the rich replies from Bill, Rachad, and Stephen you have a nice set of ideas.  What I have found interesting over the years is that not all leaders (let's call them collaboration sponsors) are willing to go through a process to discover the business objectives that will be most valuable as part of a business plan / case.  I have worked with myriad of folks on a spectrum from "just give me some collaboration technology" to "yes, let's do a strategic visioning exercise with an inclusive mentality to get all ideas in play."  My favorite is the latter and to get to where that's commonplace, you need to have success and to show that success to convince folks to jump into the deep end with you.  When you get to that point, that's when you have a strategic program as you become a go-to leader to help others with a common strategic objective finding methodology.  It's hard to get there - but it's a super cool and rewarding destination.  

So yes, it's highly beneficial and appreciated.  Dan

On Tue, Sep 29, 2020 at 10:21 AM Rachad Najjar <rachadbn@...> wrote:

Yes Nirmala, 

I have experienced this idea twice in different approaches: 

1- in my previous job position as Enterprise Architect: we worked with TOGAF framework to breakdown and align the strategy/ business objectives with the business activities and components (knowledge, processes, applications and data). We also had a software to make those enterprise maps and activity models. Main takeaway: nice conceptual idea, heavy in execution, requires continuous updates, development of APIs and involvement of many conflicting stakeholders. 

2- In my current job position as knowledge sharing leader, I have applied the strategic visioning exercise (Dan Ranta' method) to align the business objectives with the business processes, knowledge components and collaboration requirements with high impact on the business. Main takeaway: Powerful, leaders need to be accompanied to help them identify the learning requirements for their business activities/ processes. It also requires constant updates and involvement of stakeholders. 

Any technology/ software development should be able to connect with existing systems and applications, elsewhere it will quickly fade away. 

Hope that was helpful. 



--
Daniel Ranta
Mobile:  603 384 3008


Re: Topical/threaded discussions and KM #question #metrics #CoP

Dan Ranta
 

Hi Sam - welcome to the group.  Your questions are highly relevant when building a collaboration culture based on problem solving and re-use.  Stan's replies are excellent - let me build on them.  Best Dan

From an organizational & KM perspective:-
  • how valuable is it to have a tool that organizes topical / threaded discussions and sub-discussion among employees, and gives priority to posts & comments that are more engaging among employees (i.e. a dumb-down reddit)? Why or why not? 
When done well, a threaded discussion can become a centerpiece of collaboration - with a real focus on problem solving and like I like to call, collective elaboration.  What I have done led before is the linkage between experts and expertise to a threaded discussion to help ensure people with the knowledge and those willing to help get into the game.  This can be very powerful.  The priority items (bells and whistles) - they can be effective also - such as crowdsourcing the best answers and moving tacit to explicit - a discussion to a wiki article, for example.  There are many ways to enrich the engagement, but too many features can be confusing also - there's a balance.
  • how do you measure the growth of your knowledge base?
  • how do you measure the usefulness of your knowledge base?

The number of items, the usage, people perspectives (like Stan said - a survey or a way to flag an item as valuable)  I have seen live stats be helpful to show activity and what's being re-used.  With a wiki in the mix and a solid taxonomy, you can measure articles by topic to help determine if a topic (and sub-topics) are valid and used.  Red links in a wiki is something I love to disperse content creation responsibility as you aim to create a complete bullpen (wiki portal space) of high relevant articles with links to knowledge objects (attachments) to discover and learn more.

*************************************************************************************

Some thinking behind this is: 
1. a bottom-up approach to fill the knowledge gap is probably useful  - yes it is...leveraging the power of the people to decide what's needed (your gap) should be an ongoing process and covered in governance materials that guide an KM program

2. "knowledge owner" should be incentivized to share thoughts and ideas within the workplace - absolutely since this is key to curation also

3. generally how to tie sharing/collaboration etc. to KPIs?  I like a balanced scorecard to do this since it can link these elements and more in an understandable format.







On Wed, Sep 30, 2020 at 5:32 AM Stan Garfield <stangarfield@...> wrote:
Sam, welcome to the community, and thanks for posting here!

Here are my thoughts. I encourage other members to also respond with theirs.

>How valuable is it to have a tool that organizes topical / threaded discussions and sub-discussion among employees, and gives priority to posts & comments that are more engaging among employees? Why or why not?

I believe that it is valuable to have a threaded discussion tool.  I don't think that prioritizing posts and comments is necessary.  The most engaging threads will be obvious by the number of replies made in them and by the number of different members making those replies.

>How do you measure the growth of your knowledge base?

Report on the number of contributions over time, the number of different people making contributions, and the percentage of the target population making contributions.

>How do you measure the usefulness of your knowledge base?

Here are three ways:
  1. Conduct user surveys and employee satisfaction surveys
  2. Monitor search logs to see if users are finding what they need or if searches are failing to return useful results.
  3. Add a “I reused this document” or "I found this useful" button, similar to a “Like” button, but more specific, to all content. Encourage users to click on this button for content they were able to reuse. Report on the percentage of content that receives these clicks and the average number of such clicks per content item. See 5-Star Ratings: Just Say No
>Knowledge owners should be incentivized to share thoughts and ideas within the workplace. How to tie sharing/collaboration etc. to KPIs?



--
Daniel Ranta
Mobile:  603 384 3008


Half-time Contract Community Engagement Manager Opening #jobs

Stan Garfield
 


Re: Validation of an Idea (Business Objectives through Knowledge/Learning) #methods

 

Vary rare I believe Stephen.

 

Bill

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Stephen Bounds via groups.io
Sent: Tuesday, September 29, 2020 18:16
To: main@SIKM.groups.io
Subject: Re: [SIKM] Validation of an Idea (Business Objectives through Knowledge/Learning)

 

Nice Bill!

I also developed a framework that I've used for a number of years that hits many of the same notes as yours with a different layout:

I like how yours has a greater focus on execution and communications. My framework was mostly about building a clear understanding of what is to be done, how it could be done, and why it mattered -- not so much the day-to-day operations.

And I fully agree this planning is essential work. I am, however, consistently surprised by how rare it is for organisations and teams to have consciously thought about all of these foundational elements.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================

On 30/09/2020 2:50 am, bill@... wrote:

Nirmala

 

Here is a knowledge enabled strategic planning approach I developed working with the intelligence community in the mid 2000’s post 9/11 and continue to use today.  It is particularly effective when standing up new focused groups or coaching strategic planning in larger organizations. The guiding principle is that the structure of the organization is driven by the mission and the ”critical and relevant” knowledge that exists within the organization, one size does not fit all and shouldn’t. The unique aspect is the initial situational awareness that makes all the difference in the outcome.

 

 

 

 

 

The link is explained but if you have a specific questions and wish to discuss I am glad to set aside time to answer them. I will be posting this to Linked In this week.

 

Best

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Nirmala Palaniappan via groups.io
Sent: Tuesday, September 29, 2020 09:30
To: main@sikm.groups.io
Subject: Re: [SIKM] Validation of an Idea (Business Objectives through Knowledge/Learning)

 

Yes, Bill. You are absolutely right.

That’s the exact process I utilised. 

I am pondering over how universally relevant such a process would be.

Software customisations may have their limitations....

 

Regards

N

 

On Tue, 29 Sep 2020 at 9:53 PM, bill@... <bill@...> wrote:













 

 

Hi Nirmala

 

 

 

I infer you are talking about how the participants thought through, identified, and named what is their “critical and relevant” knowledge directly related to achieving their mission. Deciding on the “what” is then followed by achieving

the “how” and measuring objective measure of success tied to the mission.  Makes perfect, solid sense. This concept and action is fundamental to many of my consulting engagements.

 

 

 

I believe if you can define a process for your organization then the business units would be bale to leverage this insight and the results and adapt to their context.  Colleagues with great experience in this group can provide you with

more insight on the tech/dashboard about which you are thinking.

 

 

 

Bill

 

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of

Nirmala Palaniappan via groups.io


Sent: Tuesday, September 29, 2020 08:50


To: SIKM@groups.io


Subject: [SIKM] Validation of an Idea (Business Objectives through Knowledge/Learning)

 

 

 

 

Hi KM-Enthusiasts,

 

 

 

 

 

 

In the previous organisation that I worked with, I conceptualised a methodology that helped participants start with their business objectives (owned by a department/business unit) and arrive at simplistic components related to knowledge

creation, reuse, learning and similar aspects. The methodology then converts these aspects into crystal clear action items along with measures, responsibilities, timelines and so on. The progress with each action item could be tracked through an online mechanism

and presented in a consolidated form. [This can - subsequently - be correlated to the actual achievement of the business objectives]

 

 

 

 

 

 

 

I have two queries for this community:

 

 

 

 

 

 

 

1. Are you able to relate to this idea - Have you come across anything similar to this?

 

 

 

2. Would it be a worthwhile activity to convert this into a technology-based interface for business units to leverage on? Would it be beneficial and appreciated?

 

 

 

 

 

 

 

Thank you,

 

 

 

 

 

 

 

Regards

 

 

 

Nirmala  

 

 

--

 

 

"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous

 

 

 

 

 

 











--

"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: Topical/threaded discussions and KM #question #metrics #CoP

Stan Garfield
 

Sam, welcome to the community, and thanks for posting here!

Here are my thoughts. I encourage other members to also respond with theirs.

>How valuable is it to have a tool that organizes topical / threaded discussions and sub-discussion among employees, and gives priority to posts & comments that are more engaging among employees? Why or why not?

I believe that it is valuable to have a threaded discussion tool.  I don't think that prioritizing posts and comments is necessary.  The most engaging threads will be obvious by the number of replies made in them and by the number of different members making those replies.

>How do you measure the growth of your knowledge base?

Report on the number of contributions over time, the number of different people making contributions, and the percentage of the target population making contributions.

>How do you measure the usefulness of your knowledge base?

Here are three ways:
  1. Conduct user surveys and employee satisfaction surveys
  2. Monitor search logs to see if users are finding what they need or if searches are failing to return useful results.
  3. Add a “I reused this document” or "I found this useful" button, similar to a “Like” button, but more specific, to all content. Encourage users to click on this button for content they were able to reuse. Report on the percentage of content that receives these clicks and the average number of such clicks per content item. See 5-Star Ratings: Just Say No
>Knowledge owners should be incentivized to share thoughts and ideas within the workplace. How to tie sharing/collaboration etc. to KPIs?

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