Date   

SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

Tom Barfield
 

David summarized his insights from the peer assist and Tom cleaned up the notes in the attached.

Link to call recording – If you’d like to jump to a section:

  • (0:00 to 11:00) Introduction
  • (11:00 to 17:00) Challenge Overview
  • (17:00 to 36:00) Q&A with David
  • (36:00 to 1:21:00) Peer Assist Discussion
  • (1:21:00 to 1:28:00) Impact on Thinking
  • (1:28:00 to 1:43:00) Debrief on discussion and similar events


Job Opening - Content Manager/Strategist in ServiceNow (contractor position) #jobs

Maria Svoisky Goldberg
 

Dear KM friends,

My team in ServiceNow is looking to hire a Content strategist/manager.

In this exciting role, you'll be instrumental in creating an engaging content experience for the users of the Customer Success Center, working with teams and stakeholders across the entire company, defining the overall content strategy, crafting the content experience, and managing the content of the Customer Success Center.

Remote work is an option (our team is located in California so the candidate needs to be able to work in the PST hours). Please see the Job’s description in the attached file.

 

Please send your CV to maria.goldberg@...

 

Maria Goldberg

_____________________________________________

Maria Goldberg

Content Experience Product Manager, Customer Success

O: +1(669) 262-3012

servicenow.com

LinkedIn | Twitter | YouTube | Facebook

 


January 2021 Edition - KnowledgeWebCast - Bill Kaplan #webinar

Santhosh Shekar
 

Dear All,

It's such an interesting story about Bill, how a few minutes of presentation about KM changed the life path of Bill !! don't miss to hear from the man himself !! 

I am really excited to present to you Jan edition of Knowledgewebcast 
https://youtu.be/6z3RlQeDJSo - Bill Kaplan Part 1
https://youtu.be/UDggDYl8O4c - Bill Kaplan Part 2
https://youtu.be/nFif26d_2bE  - Bill Kaplan Part 3

Once again Thank you Bill on behalf of the KM community for your time and your sharing !! 

Regards,
Santhosh Shekar 




Re: Request to complete the Community Roundtable's 2021 State of Community Management Survey #survey #CoP #request

Miguel Cornejo
 

What memories. Back in the day we used to run one such survey.

Enviado desde mi iPhone

El 28 ene 2021, a las 22:18, Stan Garfield <stangarfield@...> escribió:

I am posting Rachel Happe's request to participate in the 2021 State of Community Management survey.  If you can spare 20 minutes to do so, Rachel would greatly appreciate it.

---------- Forwarded message ---------
From: Rachel Happe <rachel@...>
Date: Thu, Jan 28, 2021 at 2:19 PM
 
I’m reaching out because we have the State of Community Management survey in the field for another 10 days or so and last year we did not have enough internal participants to compare average community programs to advanced programs - and that is something I would love to be able to do because it is far more insightful - see these two infographics:




What I did notice in the data last year was that it is bimodal for internal community programs - a small set of organizations are doing this very well and the majority is not. I would love to expose that so others can see/learn from it.
 
I would like to invite members of the SIKM Leaders Community to participate.  The survey link is here: https://survey.alchemer.com/s3/5996017/SOCM2021
 
The survey takes about 20 minutes and in return participants will receive a maturity score and a PDF of their response - and a gift card for coffee as a thank you.
 
Thank you!

Rachel Happe
Principal & Co-Founder, The Community Roundtable
 


Request to complete the Community Roundtable's 2021 State of Community Management Survey #survey #CoP #request

Stan Garfield
 

I am posting Rachel Happe's request to participate in the 2021 State of Community Management survey.  If you can spare 20 minutes to do so, Rachel would greatly appreciate it.

---------- Forwarded message ---------
From: Rachel Happe <rachel@...>
Date: Thu, Jan 28, 2021 at 2:19 PM
 
I’m reaching out because we have the State of Community Management survey in the field for another 10 days or so and last year we did not have enough internal participants to compare average community programs to advanced programs - and that is something I would love to be able to do because it is far more insightful - see these two infographics:




What I did notice in the data last year was that it is bimodal for internal community programs - a small set of organizations are doing this very well and the majority is not. I would love to expose that so others can see/learn from it.
 
I would like to invite members of the SIKM Leaders Community to participate.  The survey link is here: https://survey.alchemer.com/s3/5996017/SOCM2021
 
The survey takes about 20 minutes and in return participants will receive a maturity score and a PDF of their response - and a gift card for coffee as a thank you.
 
Thank you!

Rachel Happe
Principal & Co-Founder, The Community Roundtable
 


Re: Managing knowledge in uncertain times: call for abstracts #call-for #conferences

Moria Levy
 

Hi

Naturally, we are all, KMers around the world, concerned with this same issue.
In ISrael the KM forum collaboratively writes and publishes a book every two years- the one that was written (not yet publised) in the past months- This exactly is the title.
I will publish your call for abstracts, to all those who have contributed a chapter.

Moria


Re: Seeking to Connect with KMers in K-12 #schools

 

Hey Araceli, 
I have not worked as a knowledge manager in a district but I have worked in a district as a curriculum technology specialist at the district level for several years, and now I'm a Knowledge Manager at a software company! If you ever need someone to ping ideas off of our discuss happy to help! Interesting I have never come across a district with the position but I can see how useful it would be! 
Lesley 


Re: Seeking to Connect with KMers in K-12 #schools

Araceli Hintermeister
 

Hello all, 

Thank you so much for the resources and suggestions! These resources are already really helpful at looking at KM at a district level and I hope to dig into them more soon. 

- Araceli 


Managing knowledge in uncertain times: call for abstracts #call-for #conferences

Ginetta Gueli
 

Dear SIKM members,

I thought this opportunity would be of interest to some of you: https://www.ifkad.org/.

All the best,
Ginetta


--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Seeking to Connect with KMers in K-12 #schools

Murray Jennex
 

several years ago I was a member of the TechSets committee for California schools.  My role was as a IS/KM/Cybersecurity advisor.  One topic we really focused on was KM for teachers to help spread good practices and materials.  We also discussed curriculum issues but as I recall most of those dealt with teaching IS literacy and cybersecurity literacy to students.  KM was in the discussion also.  Let me know if you want to talk sometime, not sure I have a lot more to add but I'm not sure what you are looking for....murray jennex


-----Original Message-----
From: Boris Jaeger <boris.jaeger@...>
To: main@SIKM.groups.io
Sent: Tue, Jan 26, 2021 11:12 am
Subject: Re: [SIKM] Seeking to Connect with KMers in K-12

Hi Araceli,
 
a huge challenge. Like John I don't know anybody doing such a job but you may maybe find someone by contacting the following organizations.
 
IKIT at the University of Toronto developed the popular knowledge building theory, founded Knowledge Building International (KBI) in 2012, and is running annual Knowledge Building Institutes around the world.
 
ISKME has engaged in Knowledge Management in the past. (see paper) Current focus is on Open Educational Resources.
 
APQC is at least a leader in the field of Knowledge Management.
 
Finaly, one for your book shelf and an oldie (maybe a goldie)
  • Karen Edge (2005): Powerful public sector knowledge management: A school district example. Journal of Knowledge Management 9(6):42-52 (full text)
 
Sunny regards from Germany,
Boris


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

 

Nice job on the notes, TomB - thank you for sharing! Looks like the call went well and some good output was generated by the group. Sorry I couldn’t be there. Glad this worked out so well. 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Seeking to Connect with KMers in K-12 #schools

Boris Jaeger
 

Hi Araceli,
 
a huge challenge. Like John I don't know anybody doing such a job but you may maybe find someone by contacting the following organizations.
 
IKIT at the University of Toronto developed the popular knowledge building theory, founded Knowledge Building International (KBI) in 2012, and is running annual Knowledge Building Institutes around the world.
 
ISKME has engaged in Knowledge Management in the past. (see paper) Current focus is on Open Educational Resources.
 
APQC is at least a leader in the field of Knowledge Management.
 
Finaly, one for your book shelf and an oldie (maybe a goldie)
  • Karen Edge (2005): Powerful public sector knowledge management: A school district example. Journal of Knowledge Management 9(6):42-52 (full text)
 
Sunny regards from Germany,
Boris


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

Stan Garfield
 

I would like to thank Tom for organizing and leading this peer assist and everyone who participated in it.  I hope that this will be the first of many.

Regards,
Stan


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

David Graffagna
 

I agree ... I thought the call went well. A lot of valuable insight and experience from the group. 

Thanks for everyone who joined and shared ... it will be extremely helpful for my team as we move forward. And, I’m certain the follow-up we’ll share from the session will be a good resource for others in the SIKM. 

Best,

David

David Graffagna
1.847.989.5311 (mobile)

On Jan 25, 2021, at 7:25 PM, Tom Barfield <thomas.m.barfield@...> wrote:



I think the call went very well.  I will debrief with David in the next day or two and summarize the call.  We plan to add this summarization to the top of this document and then post this to the SIKM forum.  For now I have included a link to the agenda/notes and recording below.

 

A special thank you to Moira Levy, Kent Greenes, Dan Ranta, Ginetta Gueli, Evgeny Victorov, and Kate Pugh for volunteering to be our active peer assisters today!

 

To anyone who attended, please share your thoughts on the call – what worked well and what would you suggest we do different next time?

 

Tom

 

Link to Agenda/detailed notes (currently a Google Doc)

 

Link to call recording – If you’d like to jump to a section:

  • (0:00 to 11:00) Introduction
  • (11:00 to 17:00) Challenge Overview
  • (17:00 to 36:00) Q&A with David
  • (36:00 to 1:21:00) Peer Assist Discussion
  • (1:21:00 to 1:28:00) Impact on Thinking
  • (1:28:00 to 1:43:00) Debrief on discussion and similar events

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Tom Short
Sent: Monday, January 25, 2021 6:24 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] INVITATION: SIKM Peer Assist - Lessons Learned Delivery, Mon, January 25, 3-4:30 CST #peer-assist #lessonslearned

 

Was unable to make this session today. Will there be a recap or summary of what took place? Or will a replay be available? 
Would love to hear how it went. 
Thanks - 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

Ginetta Gueli
 

Great session! Impressed!

Hope there will be more of these initiatives.
All the best,
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Knowledge & Evidence in Decision making - What does the literature say? #research

Murray Jennex
 

I've been slow to respond to this query and I apologize for that but to be honest there is so much material that I just didn't know where to start.  I was the founding co-editor in chief for the International Journal on Information Systems for Crisis Response and Management (the journal just ceased operation in 2020 but has several years of publications) so have seen much of this literature.  I just don't know where to start, but I am attaching a paper we did on logistical decision making during wildfires (in San Diego actually).  If the question can be more refined I'd be happy to point to more literature.....murray jennex


-----Original Message-----
From: John Antill <jantill4@...>
To: main@sikm.groups.io
Sent: Fri, Jan 22, 2021 4:44 am
Subject: Re: [SIKM] Knowledge & Evidence in Decision making - What does the literature say? #kmresearch

For the Fire Department there is a lot of information on the https://www.fireengineering.com/ https://www.firehouse.com/  https://www.firechief.com/ https://www.iawfonline.org/wildfire-magazine/ https://www.iaff.org/magazine/ 
Previous knowledge came from there. I was a firefighter, engineer, and lieutenant from 1998 to 2008
You could also look at how the militaries do this type of crisis management when they make operational decisions.  
John Antill
MCKM, CKS IA KT
MS KM Student
256-541-1229


On Thu, Jan 21, 2021 at 6:25 PM Richard Vines via groups.io <richardvines1=gmail.com@groups.io> wrote:
In the spirit of Stephen's suggestion, and to analyse your key point ...

We were wondering if you were aware of any research or data that allows us to understand how operational decisions are made and the types of response activities that are undertaken during an incident response by operational staff? 

 An interesting context is a challenge of introducing Integrated Primary Mental Health Care in Rural and Regional contexts. The history of this goes back to the introduction of Medicare rebates for psychological services in primary care via general practitioners/family physical referrals (introduced in Australia in 2007). When this policy change was enacted, there was not a commitment to the sort of system-based and operational reflexivity you are referring to Stuart. IN many ways, this lack of attention to system-based reflexivity is common across a lot of knowledge intensive industry networks and perhaps is an area that the domain of KM could have advocated for, supported and enabled over long periods of time. Arguing for both empirical and intuitive responses to system pertubations. 

Many psychologists have been arguing and promoting such system-based reflexivity - an example of a recently released publication is this https://link.springer.com/referenceworkentry/10.1007%2F978-981-10-5012-1_9-1 (declaring my sister is the author of this article), published in this book Handbook of Rural, Remote, and very Remote Mental Health.

Noting that the language of practitioner decision-based reflexivity as we would use this in KM does not permeate other knowledge-intensive industry networks such as those that make up any integrated health care service systems. 

I am aware that the Vic Govt emergency service networks have done some very good work over a period of time in emergency management along the lines you are describing, but I cannot for the life of me remember the context in which I heard about this. But given your networks, I am sure you are right on to this. 

For the moment, 


Richard 


On Fri, Jan 22, 2021 at 9:53 AM Stephen Bounds <km@...> wrote:
Hi Stu,
I don't have any specific research, but I think you might find some productive starting points in clinical practice. For example the document below has an extensive section on the process of evaluation and revision of clinical practice guidelines:
Specifically I thought this might be helpful as an overarching approach for your work:
Among possible methods for evaluation of guidelines are the following:
• comparing changes in clinical practice or health outcomes, or both, in areas of exceptionally high guideline promotion with changes in areas of exceptionally low guideline promotion;
• comparing health outcomes in areas of exceptionally high guideline uptake with outcomes in areas of exceptionally low guideline uptake—focus group testing can be useful to elucidate factors that have influenced this uptake.
When evaluating the guidelines it is important to focus on the guidelines themselves, rather than on the clinicians or other service providers. If there is little change in practice, or little adherence to the guidelines, this may be a consequence of a wide range of factors, among them the guideline development, dissemination and implementation process.
This would map nicely to a SenseMaker approach if you were so inclined and wanted to drill down into specific clusters.
Cheers,
Stephen.
====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 20/01/2021 9:22 am, Stuart French wrote:
Hi all,

The CFA R&D team are currently developing the "Our Operations" section of the 10-year Research Implementation Plan. 
 
We were wondering if you were aware of any research or data that allows us to understand how operational decisions are made and the types of response activities that are undertaken during an incident response by operational staff? Links to the broader decision making field would be appreciated, but anything specific to emergency services is what we are after.
 
We were hoping to design some research which captures the current baseline of response decisions and actions, evaluates their outcomes, and provide recommendations for improvements. This includes the difference between actual decision making and the official planned and reasoned decisions that are often talked about in retrospect once the outcome is known. 
 
It would be wonderful if you could point us in the direction of any people, existing resources, or data that would help us to better understand this space.

Cheers,

Stuart French
Program Mgr, Knowledge, Country Fire Authority (Australia)


--
Richard Vines
Mob: 0467717431
Email address: richardvines1@...
Skype: projectlessons


Re: SharePoint Online Administrator #jobs

Stan Garfield
 

From Eleanor Vorys: I've been with this company for almost three years now because the environment is so wonderful - even in the time of COVID. We are a small consulting firm (in the DC area) that moved everything to the cloud in 2019 and we are using Microsoft 365. We have gotten through the transition and are in implementation/uptake mode, helping people to utilize the platform and also thinking about what comes next!

 

We are looking for someone who can bridge KM/IT for us, help us work with technical teams to optimize their use of SharePoint/Teams/Yammer/etc. and also help with the admin center and backend management. Would be great to find someone who has experience supporting Microsoft 365 solutions for organizations with people based around the world and for those that work with a lot of consultants and external partners.


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

Dennis Thomas
 

Tom,

Thanks for hosting this meeting.  It was conducted really well and the content was enlightening.  

Dennis L. Thomas
IQStrategix
(810) 662-5199

Leveraging Organizational Knowledge 


On January 25, 2021 at 8:21:35 PM, Tom Barfield (thomas.m.barfield@...) wrote:

I think the call went very well.  I will debrief with David in the next day or two and summarize the call.  We plan to add this summarization to the top of this document and then post this to the SIKM forum.  For now I have included a link to the agenda/notes and recording below.

 

A special thank you to Moira Levy, Kent Greenes, Dan Ranta, Ginetta Gueli, Evgeny Victorov, and Kate Pugh for volunteering to be our active peer assisters today!

 

To anyone who attended, please share your thoughts on the call – what worked well and what would you suggest we do different next time?

 

Tom

 

Link to Agenda/detailed notes (currently a Google Doc)

 

Link to call recording – If you’d like to jump to a section:

  • (0:00 to 11:00) Introduction
  • (11:00 to 17:00) Challenge Overview
  • (17:00 to 36:00) Q&A with David
  • (36:00 to 1:21:00) Peer Assist Discussion
  • (1:21:00 to 1:28:00) Impact on Thinking
  • (1:28:00 to 1:43:00) Debrief on discussion and similar events

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Tom Short
Sent: Monday, January 25, 2021 6:24 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] INVITATION: SIKM Peer Assist - Lessons Learned Delivery, Mon, January 25, 3-4:30 CST #peer-assist #lessonslearned

 

Was unable to make this session today. Will there be a recap or summary of what took place? Or will a replay be available? 
Would love to hear how it went. 
Thanks - 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

Tom Barfield
 

I think the call went very well.  I will debrief with David in the next day or two and summarize the call.  We plan to add this summarization to the top of this document and then post this to the SIKM forum.  For now I have included a link to the agenda/notes and recording below.

 

A special thank you to Moira Levy, Kent Greenes, Dan Ranta, Ginetta Gueli, Evgeny Victorov, and Kate Pugh for volunteering to be our active peer assisters today!

 

To anyone who attended, please share your thoughts on the call – what worked well and what would you suggest we do different next time?

 

Tom

 

Link to Agenda/detailed notes (currently a Google Doc)

 

Link to call recording – If you’d like to jump to a section:

  • (0:00 to 11:00) Introduction
  • (11:00 to 17:00) Challenge Overview
  • (17:00 to 36:00) Q&A with David
  • (36:00 to 1:21:00) Peer Assist Discussion
  • (1:21:00 to 1:28:00) Impact on Thinking
  • (1:28:00 to 1:43:00) Debrief on discussion and similar events

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Tom Short
Sent: Monday, January 25, 2021 6:24 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] INVITATION: SIKM Peer Assist - Lessons Learned Delivery, Mon, January 25, 3-4:30 CST #peer-assist #lessonslearned

 

Was unable to make this session today. Will there be a recap or summary of what took place? Or will a replay be available? 
Would love to hear how it went. 
Thanks - 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: SIKM Peer Assist - Lessons Learned Delivery - January 25, 2021 #lessons-learned #peer-assist

 

Was unable to make this session today. Will there be a recap or summary of what took place? Or will a replay be available? 
Would love to hear how it went. 
Thanks - 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts

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