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Re: Identify subject matter experts by information consumption?
#expertise-location
Tim Powell
The range of experience thoughtfully represented in this discussion is impressive!
Expertise Mapping and Location (EML) is a huge untapped resource in many organizations — true low-hanging fruit. As reflected in the comments here, it’s typically easier to envision than it is to execute. There’s an ROI-focused EML case experience described in my new book, which is summarized in the attached article from Baseline magazine. The payouts can be substantial.
The three main approaches being discussed here are: (1) deducing expertise through scans of documents produced and/or sought; (2) building databases/repositories of self-reported and/or assigned expertise/SME status; and (3) building networks/CoPs that are largely self-defined and transactional (“Who knows about X?”).
In my experience, these as listed are in ascending order of effectiveness. (2) and (3) can be combined, and this hybrid approach is probably the most powerful.
At best, this results in a sustainable internal “knowledge market” characterized by a vibrant ongoing exchange between knowledge users (i.e., seekers, “buyers”) and knowledge producers (i.e., providers, “sellers”).
The paradox I have observed is that whereas in most (non-knowledge) markets, the buyer pays — in knowledge markets, the seller too often “pays” through giving up his or her time/attention to provide the expertise. The institutional challenge of providing sufficient rewards and/or recognition to render the effort self-sustaining is the hill that many of these effort stall on, in my experience.
Best,
Tim
New York City, USA | DIRECT/MOBILE +1.212.243.1200 | ZOOM 212-243-1200 SITE www.KnowledgeAgency.com | BLOG www.KnowledgeValueChain.com
From: <main@SIKM.groups.io> on behalf of "Robert L. Bogue" <rbogue@...>
Wow, those are big topics.
With regard to granularity the problem is a set of conflicting requirements. If you make things too fine grained the complexity increases and the number of items per category drops – sometimes to irrelevance (one item.) On the opposite side, if the taxonomy isn’t granular enough then you’ll end up with too many items in a single category and retrieval becomes difficult. So the answer to your question is fundamentally about finding the balance between the opposing forces.
Experience / Expertise is illusive. I wouldn’t try to capture except in the broadest scales (1-5) and then assume that it’s mostly wrong. (ala Dunning Kruger Effect) I’ve seen lots of attempts to capture experience/expertise and misses the point. I don’t care how much you know about a topic if you have the answer that solves my problem.
For SME networks the balance is between power gradient and expertise. Senior people will likely contact senior people first and the second person will do a referral to more specific experience. Junior people will generally contact other juniors and mid-level people rarely reaching out to senior people because of the power gradient. Of course culture has a strong impact on this.
Rob
------------------- Robert L. Bogue O: (317) 844-5310 M: (317) 506-4977 Blog: http://www.thorprojects.com/blog Want to be confident about your change management efforts? https://ConfidentChangeManagement.com Are you burned out? https://ExtinguishBurnout.com can help you get out of it (for free)
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of
Sam Yip via groups.io
Sent: Tuesday, February 23, 2021 10:02 PM To: main@SIKM.groups.io Subject: Re: [SIKM] Identify subject matter experts by information consumption?
Thank you all for the great comments and insights. A lot of valuable insights and there are a few points I’d love to learn more about:
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Re: Identify subject matter experts by information consumption?
#expertise-location
Robert L. Bogue
Wow, those are big topics.
With regard to granularity the problem is a set of conflicting requirements. If you make things too fine grained the complexity increases and the number of items per category drops – sometimes to irrelevance (one item.) On the opposite side, if the taxonomy isn’t granular enough then you’ll end up with too many items in a single category and retrieval becomes difficult. So the answer to your question is fundamentally about finding the balance between the opposing forces.
Experience / Expertise is illusive. I wouldn’t try to capture except in the broadest scales (1-5) and then assume that it’s mostly wrong. (ala Dunning Kruger Effect) I’ve seen lots of attempts to capture experience/expertise and misses the point. I don’t care how much you know about a topic if you have the answer that solves my problem.
For SME networks the balance is between power gradient and expertise. Senior people will likely contact senior people first and the second person will do a referral to more specific experience. Junior people will generally contact other juniors and mid-level people rarely reaching out to senior people because of the power gradient. Of course culture has a strong impact on this.
Rob
------------------- Robert L. Bogue O: (317) 844-5310 M: (317) 506-4977 Blog: http://www.thorprojects.com/blog Want to be confident about your change management efforts? https://ConfidentChangeManagement.com Are you burned out? https://ExtinguishBurnout.com can help you get out of it (for free)
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of
Sam Yip via groups.io
Sent: Tuesday, February 23, 2021 10:02 PM To: main@SIKM.groups.io Subject: Re: [SIKM] Identify subject matter experts by information consumption?
Thank you all for the great comments and insights. A lot of valuable insights and there are a few points I’d love to learn more about:
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Re: Identify subject matter experts by information consumption?
#expertise-location
Matt Moore
Sam,
toggle quoted messageShow quoted text
What problem are you solving? Typically I do not find an expert for the sake of finding an expert. I find them because their expertise will help me solve a problem. The kind of a expert that I need to find depends on the problem I am trying to solve. Otherwise you find yourself in this situation. “I’m not sure what to do with these answers” Regards, Matt Moore +61 423 784 504
On Feb 24, 2021, at 1:11 AM, Sam Yip <sam@...> wrote:
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Matt Moore
Heidi Larson: https://youtu.be/NJRsNcZH4ho As a result of a massive medical effort, we now have multiple vaccines for COVID-19. However developing vaccines is not sufficient to solve this planetary challenge, people have to take them. Vaccination is a communications and information challenge as well as a biomedical one. In the session, we will discuss: - Why people are hesitant to take vaccines - The role that different actors (e.g. governments, tech companies, the general public) play in vaccine information provision - What this means for the effective roll out of the COVID-19 vaccines, particularly in Australia Alex McIntosh is strategy lead at Reset Australia, a research and advocacy organisation focused on preventing digital harms to democracy, with a current focus on the rising wave of medical and COVID-19 misinformation and the threat it poses to our vaccine rollout. Over the past year she launched Misinformation Medic - a campaign raising public awareness of social media platforms roles in amplifying harmful content during the COVID-19 pandemic. She also led the development of Reset Australia’s Live List policy - a proposal which would mandate transparency from the social media platforms to equip health experts with the data they need to tackle COVID-19 misinformation. Adam Dunn is Head of Biomedical Informatics and Digital Health at the University of Sydney. His research programs are focused applied machine learning in clinical epidemiology and public health. The multidisciplinary teams he leads have examined the epidemiology of health misinformation for more than 5 years. Their work includes the first analyses to examine associations between estimates of information exposure and vaccination coverage, and now looks at when and how to address health misinformation safely and effectively in online communities.
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Re: Identify subject matter experts by information consumption?
#expertise-location
Murray Jennex
we used to call what Stamind does social network analysis and that is a powerful way of seeing who people email or possibly call when they have questions. Of course this doesn't work for environments where people can just walk to the person they think knows the answer. SNA is difficult to do and keep current and that is the only drawback....murray jennex
-----Original Message-----
From: Jonathan Gordon-Till <jonathan@...> To: main@SIKM.groups.io Sent: Tue, Feb 23, 2021 3:01 pm Subject: Re: [SIKM] Identify subject matter experts by information consumption? Hi Sam
First, just to reiterate Dan's comment about 'expert' versus 'expertise'. In my organization we take this a step further and consider 'experience' as part of the same spectrum, on the basis that even a complete novice has valuable experience from which others can learn. Regarding your key question: Not exactly the answer you wanted, but there is AI technology such as Starmind (starmind.ai) which develops a neural network of connections between 'concepts' and 'people' based on the digital content created by the people. So it's not looking at what documents they are reading, but only what they are creating - and making a broad assumption that content creation somehow equates to experience. The more a person creates content relating to a concept, the more he/she is associated with that concept, hence the greater the indicator of experience (which may be roughly equated with expertise, etc.). So in principle, you can use e.g. Starmind technology to 'find an expert'. Regards Jonathan / UK
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Re: Identify subject matter experts by information consumption?
#expertise-location
Thank you all for the great comments and insights. A lot of valuable insights and there are a few points I’d love to learn more about:
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Re: Identify subject matter experts by information consumption?
#expertise-location
Jonathan Gordon-Till
Hi Sam
First, just to reiterate Dan's comment about 'expert' versus 'expertise'. In my organization we take this a step further and consider 'experience' as part of the same spectrum, on the basis that even a complete novice has valuable experience from which others can learn. Regarding your key question: Not exactly the answer you wanted, but there is AI technology such as Starmind (starmind.ai) which develops a neural network of connections between 'concepts' and 'people' based on the digital content created by the people. So it's not looking at what documents they are reading, but only what they are creating - and making a broad assumption that content creation somehow equates to experience. The more a person creates content relating to a concept, the more he/she is associated with that concept, hence the greater the indicator of experience (which may be roughly equated with expertise, etc.). So in principle, you can use e.g. Starmind technology to 'find an expert'. Regards Jonathan / UK
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Re: Identify subject matter experts by information consumption?
#expertise-location
Stephen Bounds
Hi Sam, I would recommend also looking into social network analysis, and being cognisant of the distinction between an "expert" and a "knowledge broker". Someone may be a trusted referrer without necessarily being an
expert, and vice versa. Both can be very useful but I think are
qualitatively different concepts. Cheers, ==================================== Stephen Bounds Executive, Information Management Cordelta E: stephen.bounds@... M: 0401 829 096 ==================================== On 24/02/2021 12:11 am, Sam Yip wrote:
Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert?
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Re: Identify subject matter experts by information consumption?
#expertise-location
That's certainly an approach we use to identify potential SME's. We combine that with self assessment, peer reviews and actions by others.
For example, our graduate engineers are largely responsible for content creation but the SMEs are responsible for checking and approval of the content. An SME might not use a Topic with sufficient frequency to be detected but the value they bring as mentors,
checkers and approvers is a key indicator.
Regards,
Simon
From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Dan Ranta via groups.io <danieleranta@...>
Sent: Tuesday, February 23, 2021 2:51:55 PM To: main@sikm.groups.io <main@sikm.groups.io> Subject: Re: [SIKM] Identify subject matter experts by information consumption? Hi Sam - the first point I want to share with you on this is that I have found it's important to use words carefully. By that I mean that the word "expert" can be a tricky one. I like to generally refer to employees having "expertise." In
many organizations, there is a special carve out category for an expert that has to do with official sanctioning from talent management / HR competency (really a process often between senior management and HR). At GE, for example we had a very special category
of expertise called Control Title Holders or CTHs. I always considered these folks to be "experts" and it created a nice scenario where we could create a distinction between expert and expertise. In general, it's very healthy for a KM program to define expertise
and you also want to do so without creating any animosity between colleagues. It's far easier to get massive uptake when you talk in terms of "expertise" and it's massive uptake and participation that you will want. In summary, the word expertise is far
softer and easier to promote. Some other brief thoughts that deserve further expansion:
- Taxonomy is important to create topics and sub-topics for folks to select expertise
- Making your taxonomy look more and more like capabilities and competencies over time is challenging but essential to take it to the next level(s)
- KM is largely about processes (flows of knowledge) and having a large body of defined expertise is key to making knowledge flows of all types more precise and personalized...get the best answers...avoid collaborative overload...and much more
- Lastly, the only way to get to a large amount of expertise defined is to trust employees to define their own expertise; count on emotional intelligence to ensure completeness and accuracy of defining expertise
There is so much more - but I hope this helps.
Dan
On Tue, Feb 23, 2021 at 8:11 AM Sam Yip <sam@...> wrote:
Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? Daniel Ranta
Mobile: 603 384 3308
Email: danieleranta@...
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Re: Identify subject matter experts by information consumption?
#expertise-location
Hi Sam - the first point I want to share with you on this is that I have found it's important to use words carefully. By that I mean that the word "expert" can be a tricky one. I like to generally refer to employees having "expertise." In many organizations, there is a special carve out category for an expert that has to do with official sanctioning from talent management / HR competency (really a process often between senior management and HR). At GE, for example we had a very special category of expertise called Control Title Holders or CTHs. I always considered these folks to be "experts" and it created a nice scenario where we could create a distinction between expert and expertise. In general, it's very healthy for a KM program to define expertise and you also want to do so without creating any animosity between colleagues. It's far easier to get massive uptake when you talk in terms of "expertise" and it's massive uptake and participation that you will want. In summary, the word expertise is far softer and easier to promote. Some other brief thoughts that deserve further expansion: - Taxonomy is important to create topics and sub-topics for folks to select expertise - Making your taxonomy look more and more like capabilities and competencies over time is challenging but essential to take it to the next level(s) - KM is largely about processes (flows of knowledge) and having a large body of defined expertise is key to making knowledge flows of all types more precise and personalized...get the best answers...avoid collaborative overload...and much more - Lastly, the only way to get to a large amount of expertise defined is to trust employees to define their own expertise; count on emotional intelligence to ensure completeness and accuracy of defining expertise There is so much more - but I hope this helps. Dan
On Tue, Feb 23, 2021 at 8:11 AM Sam Yip <sam@...> wrote: Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? --
Daniel Ranta Mobile: 603 384 3308 Email: danieleranta@...
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Re: Identify subject matter experts by information consumption?
#expertise-location
Hi Sam ... a while ago I asked a question about establishing an SME Network and got some great input from the group. Some of this exchange may be of help. https://sikm.groups.io/g/main/message/6673
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Identify subject matter experts by information consumption?
#expertise-location
Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert?
Looking forward to your thoughts **the research methodology here is to apply algorithms to retrieve information from different channels (along with who writes/reads what), and detect pre-defined topics from the body of information.
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Community Manager Opening with KPMG
#jobs
Hi All,
KPMG is looking for an experienced community manager to support an internal program to enable large scale global virtual communities, both technical and business focussed in nature. Location is very flexible with a preference to EST and CET timezones. Canada listing - Community Manager, Global Collaboration & Knowledge in Toronto, Canada | KPMG UK listing - Vacancies (kpmgcareers.co.uk) US listing - https://us-jobs.kpmg.com/careers/JobDetail?jobId=53475 Any questions please feel free to get in contact. Padraig.
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Intranet and Digital Workplace Awards are open for entries
#awards
James Robertson
Hi all, Just a quick note that the global 2021 Intranet and Digital Workplace Awards are open for entries, with submissions closing on March 26: https://www.steptwo.com.au/iia/enter/ We've had some great KM-related winners in the past, including:
If you've done something great, we'd love to give you a trophy! :-) (Drop a
line to awards@... if you'd like some feedback on
what to enter, and how to best position it.) Cheers, --
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February 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program
#monthly-call
#lessons-learned
Today we held our 186th monthly call. Thanks to Nirmala for presenting, to those who asked questions and made comments, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
[2/16/2021 10:56:47 AM] Sundarraj: Hi all [2/16/2021 10:57:41 AM] Stan Garfield: Slides [2/16/2021 10:57:41 AM] Stan Garfield: Profile of Nirmala [2/16/2021 11:15:39 AM] Stan Garfield: Recent SIKM thread on lessons learned [2/16/2021 11:15:39 AM] Stan Garfield: Peer assist on lessons learned [2/16/2021 11:22:06 AM] Stan Garfield: Lessons learned process [2/16/2021 11:22:06 AM] Stan Garfield: Proven practices for lessons learned [2/16/2021 11:23:37 AM] Andrew Trickett: Nirmala was it 5 fingers methodology? [2/16/2021 11:23:37 AM] Andrew Trickett: Thank you [2/16/2021 11:29:30 AM] Barbara FIllip: There is often a perception that "lessons learned" are about failures and "best practices" are about successes. That perception needs to be corrected often. [2/16/2021 11:29:59 AM] Joitske: What is the incentive for people to invest time in lessons learned? [2/16/2021 11:30:57 AM] Bob Farricker: We use the phrase "Things that could have gone better" to limit negativity [2/16/2021 11:31:27 AM] Katelyn Bryant-Comstock: How do you avoid the lessons learned database becoming "yet another database"? [2/16/2021 11:35:22 AM] Ken Wiggins: find individuals don't know what "lessons are". They wait until the end of projects for others to contribute to what they think lessons may be [2/16/2021 11:37:08 AM] Andrew Trickett: Stan can I pitch in on Ken’s point [2/16/2021 11:38:12 AM] Ninez Piezas-Jerbi: what is the typical challenge of having/investing in a lessons learned database? [2/16/2021 11:39:13 AM] Ken Wiggins: May I answer Andrew's points? [2/16/2021 11:39:13 AM] Ken Wiggins: Much appreciated, thank you Andrew [2/16/2021 11:44:02 AM] Ninez Piezas-Jerbi: thank you! [2/16/2021 11:44:46 AM] Eugene Victorov: Any experience on reporting lessons learned ROI? In my experience - only as amount of risk mitigated in terms of money. [2/16/2021 11:44:46 AM] Eugene Victorov: thank you! [2/16/2021 11:50:08 AM] Bob Farricker: Thanks. Great topic and presentation [2/16/2021 11:50:15 AM] Barbara FIllip: Thank you. [2/16/2021 11:50:23 AM] Ken Wiggins: Great session, thanks everyone [2/16/2021 11:50:24 AM] Stephen Hall: Thank you [2/16/2021 11:50:28 AM] Joitske: thanks!
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Re: February 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program
#monthly-call
#lessons-learned
Nirmala Palaniappan
Hi All, Here’s the link to the article I referred to, during the session Nirmala
--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous
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Re: KM and Product Management question
Elizabeth Winter
Many thanks, Nick—this is exactly what I’ve been looking for!
Appreciate your taking the time to share! Lizzi
LIZZI WINTER
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of
Nick Milton via groups.io
Sent: Thursday, February 11, 2021 5:49 AM To: main@SIKM.groups.io Subject: Re: [SIKM] KM and Product Management question
Hi Elizabeth
Some thoughts here http://www.nickmilton.com/2020/03/10-principles-for-km-in-product.html http://www.nickmilton.com/2020/02/product-life-cycle-knowledge-management.html http://www.nickmilton.com/2020/06/4-flavours-of-km-which-one-do-you-work.html
Also I can recommend the book “Knowledge based product development – a practical guide” by Bob Melvin
Nick Milton www.linkedin.com/company/knoco-ltd
email nick.milton@... blog www.nickmilton.com twitter @nickknoco Author of the recent book - "The Knowledge Manager’s Handbook"
"Ambition without knowledge is like a boat on dry land."
From: main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Elizabeth Winter
Hi, KM Colleagues—
I'm reaching out to see if/how any of you have best practices to share around interactions between KM and Product Management. We're in the midst of an agile transformation, and I'm looking for ways to make the need for connection between the work explicit, and how KM practices (like metadata tagging/retagging) can become more agile and nimble. My goals are to educate my colleagues on good KM practices (I'm a one-person shop) while at the same time adapting KM and adding value in our new ways of working.
Any resources or best practices you can recommend? How to we make KM more agile?
Many thanks! Lizzi
LIZZI WINTER
Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not
the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful. This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.
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February 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program
#monthly-call
#lessons-learned
This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST.
SIKM Leaders Community Monthly Call
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Re: KM Jobs Panel: Recruiting and Applying
#jobs
Patrick Lambe
Thanks Nuria!
toggle quoted messageShow quoted text
P
Patrick Lambe
Partner Straits Knowledge phone: +65 98528511 web: www.straitsknowledge.com resources: www.greenchameleon.com knowledge mapping: www.aithinsoftware.com
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Re: February 18 KM4Dev Knowledge Cafe on Peer Assistance and Support
#peer-assist
#webinar
Priyadarshini Banati
Great, thank you Nancy. Warmly, Priya
On Sat, 13 Feb 2021, 15:11 Nancy White, <nancy.white@...> wrote:
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