Date   

Community Manager Opening with KPMG #jobs

Padraig Gibbons
 

Hi All,

KPMG is looking for an experienced community manager to support an internal program to enable large scale global virtual communities, both technical and business focussed in nature. Location is very flexible with a preference to EST and CET timezones.

Canada listing - Community Manager, Global Collaboration & Knowledge in Toronto, Canada | KPMG
UK listing - Vacancies (kpmgcareers.co.uk) 
US listing - https://us-jobs.kpmg.com/careers/JobDetail?jobId=53475

Any questions please feel free to get in contact.

Padraig.


Intranet and Digital Workplace Awards are open for entries #awards

James Robertson
 

Hi all,

Just a quick note that the global 2021 Intranet and Digital Workplace Awards are open for entries, with submissions closing on March 26:

https://www.steptwo.com.au/iia/enter/

We've had some great KM-related winners in the past, including:

  • STEM learning library -- NSW Dept of Education (2020)
  • Managing knowledge through an intranet -- Domodedovo Moscow Airport (2019)
  • Redesigning a collection of market knowledge -- IBM (2018)
  • Supporting site inspectors out in the field -- COWI (2017)
  • Driving efficiency and saving time for police -- Avon & Somerset Police (2017)
  • Creating a pinboard for the enterprise -- Accenture (2016)
  • Improving access to projects and knowledge -- GHD (2016)
  • Launching a topic-based intranet -- Philips (2016)
  • ... to name just a few recent winners

If you've done something great, we'd love to give you a trophy! :-)

(Drop a line to awards@... if you'd like some feedback on what to enter, and how to best position it.)

Cheers,
James

--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


February 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program #monthly-call #lessons-learned

Stan Garfield
 
Edited

Today we held our 186th monthly call. Thanks to Nirmala for presenting, to those who asked questions and made comments, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
Group Chat

[2/16/2021 10:56:47 AM] Sundarraj: Hi all

[2/16/2021 10:57:41 AM] Stan Garfield: Slides

[2/16/2021 10:57:41 AM] Stan Garfield: Profile of Nirmala

[2/16/2021 11:15:39 AM] Stan Garfield: Recent SIKM thread on lessons learned

[2/16/2021 11:15:39 AM] Stan Garfield: Peer assist on lessons learned

[2/16/2021 11:22:06 AM] Stan Garfield: Lessons learned process

[2/16/2021 11:22:06 AM] Stan Garfield: Proven practices for lessons learned

[2/16/2021 11:23:37 AM] Andrew Trickett: Nirmala was it 5 fingers methodology?

[2/16/2021 11:23:37 AM] Andrew Trickett: Thank you

[2/16/2021 11:29:30 AM] Barbara FIllip: There is often a perception that "lessons learned" are about failures and "best practices" are about successes.  That perception needs to be corrected often.

[2/16/2021 11:29:59 AM] Joitske: What is the incentive for people to invest time in lessons learned?

[2/16/2021 11:30:57 AM] Bob Farricker: We use the phrase "Things that could have gone better" to limit negativity

[2/16/2021 11:31:27 AM] Katelyn Bryant-Comstock: How do you avoid the lessons learned database becoming "yet another database"?

[2/16/2021 11:35:22 AM] Ken Wiggins: find individuals don't know what "lessons are".  They wait until the end of projects for others to contribute to what they think lessons may be

[2/16/2021 11:37:08 AM] Andrew Trickett: Stan can I pitch in on Ken’s point

[2/16/2021 11:38:12 AM] Ninez Piezas-Jerbi: what is the typical challenge of having/investing in a lessons learned database?

[2/16/2021 11:39:13 AM] Ken Wiggins: May I answer Andrew's points?

[2/16/2021 11:39:13 AM] Ken Wiggins: Much appreciated, thank you Andrew

[2/16/2021 11:44:02 AM] Ninez Piezas-Jerbi: thank you!

[2/16/2021 11:44:46 AM] Eugene Victorov: Any experience on reporting lessons learned ROI? In my experience - only as amount of risk mitigated in terms of money.

[2/16/2021 11:44:46 AM] Eugene Victorov: thank you!

[2/16/2021 11:50:08 AM] Bob Farricker: Thanks. Great topic and presentation

[2/16/2021 11:50:15 AM] Barbara FIllip: Thank you.

[2/16/2021 11:50:23 AM] Ken Wiggins: Great session, thanks everyone

[2/16/2021 11:50:24 AM] Stephen Hall: Thank you

[2/16/2021 11:50:28 AM] Joitske: thanks!


Re: February 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program #monthly-call #lessons-learned

Nirmala Palaniappan
 

Hi All,

Here’s the link to the article I referred to, during the session

Nirmala

On Tue, 16 Feb 2021 at 9:30 PM, main@SIKM.groups.io Calendar <noreply@groups.io> wrote:

SIKM Leaders Community Monthly Call

When:
Tuesday, 16 February 2021
11:00am to 12:00pm
(GMT-05:00) America/New York

Where:
https://sikm.groups.io/g/main

Organizer:
stangarfield@...

Description:
We hold monthly conference calls on the third Tuesday every month at 11 am ET:

  • Schedule of future calls
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference. If you don't, you will be unable to hear and speak.
  • If you have problems connecting, call customer service at 844-844-1322.Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.

--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: KM and Product Management question

Elizabeth Winter
 

Many thanks, Nick—this is exactly what I’ve been looking for!

 

Appreciate your taking the time to share!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Nick Milton via groups.io
Sent: Thursday, February 11, 2021 5:49 AM
To: main@SIKM.groups.io
Subject: Re: [SIKM] KM and Product Management question

 

Hi Elizabeth

 

Some thoughts here

http://www.nickmilton.com/2020/03/10-principles-for-km-in-product.html

http://www.nickmilton.com/2020/02/product-life-cycle-knowledge-management.html

http://www.nickmilton.com/2020/06/4-flavours-of-km-which-one-do-you-work.html

 

Also I can recommend the book “Knowledge based product development – a practical guide” by Bob Melvin

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

 

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter
Sent: 11 February 2021 03:45
To: sikm@groups.io
Subject: [SIKM] KM and Product Management question

 

Hi, KM Colleagues—

 

I'm reaching out to see if/how any of you have best practices to share around interactions between KM and Product Management. We're in the midst of an agile transformation, and I'm looking for ways to make the need for connection between the work explicit, and how KM practices (like metadata tagging/retagging) can become more agile and nimble. My goals are to educate my colleagues on good KM practices (I'm a one-person shop) while at the same time adapting KM and adding value in our new ways of working.

 

Any resources or best practices you can recommend? How to we make KM more agile?

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

 



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February 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program #monthly-call #lessons-learned

Stan Garfield
 
Edited

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST.

  • February 16, 2021 SIKM Call: Nirmala Palaniappan - Tips & Tricks for Your Lessons Learned Program
  • Slides
  • For online chat, use the group chat in FreeConferenceCall.com.

SIKM Leaders Community Monthly Call

  • When: Tuesday, February 16, 2021, 11:00 AM-12:00 PM Eastern Standard Time
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.
  • Previous Calls
  • Future Calls
  • Calendar


Re: KM Jobs Panel: Recruiting and Applying #jobs

Patrick Lambe
 

Thanks Nuria!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 12 Feb 2021, at 6:19 PM, Nuria Lupón Sanz <nulusanz@...> wrote:

Hi Patrick and all
 
I would like to share with you some of the KM Jobs I found last years. I liked to compare what was required in US and in Europe, because KM roles are not popular in Europe, specially in Spain.
Although the descriptions of the roles are widely open (develop strategy, policies, define solutions, analyse effectiveness…), my personal experience during the job  interviews is that those companies hiring KM experts are looking for someone to develop a previously defined aspect or even to make a proposal (as a requirement to be consider a candidate) without knowing anything about the company.
 
I hope these exemples helps you.
 
Regards
 
Nuria Lupon
 
 
De: Patrick Lambe
Enviado: miércoles, 10 de febrero de 2021 8:37
Para: main@SIKM.groups.io
Asunto: [SIKM] KM Jobs Panel: Recruiting and Applying
 
Dear Colleagues
 
ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore (www.iskosg.org). We meet monthly to discuss different topics in KM and KO of interest to our members. Since last year we have been meeting virtually, and have no admission fees, so you are welcome to register for our events if your schedules permit, and our event materials/ recordings are freely available at http://www.iskosg.org/event-materials.html
 
In May we are planning to run a session on KM Jobs looking at the two aspects: how to recruit to KM roles, and how to apply for them. As raw material we’re gathering examples of good and bad recruitment ads. We are gathering examples from Singapore, but it would be great if to have international examples as well. Feel free to send me examples on list or privately off-lists and let me know if you’d like us to de-identify the ads.
 
Our initial list of questions for the panel is:
 
1. When is a "KM role" not a KM role?
2. What should be the distinguishing features  of knowledge management job roles?
3. What are some examples of good job descriptions and bad job descriptions?
4. What does it tell you and what should you do if faced with a weak job description in KM?
5. How should you present yourself and your experience when you are going for a KM role?
6. What should you look for in a prospective KM employer?
7. If you find out that an advertised "KM role" is really primarily about something else (e.g. IT, records management) how should you deal with this?
8. What are the questions employers should ask of candidates in KM, and what are the questions candidates should ask prospective employers?
 
Many thanks!
 
Patrick
 

 
<5B05CAB8CAED4198990826AF92BDDB1E.png><msf-position.docx><KMposition-SPA.docx><KM-positions.docx>


Re: February 18 KM4Dev Knowledge Cafe on Peer Assistance and Support #peer-assist #webinar

Priyadarshini Banati
 

Great, thank you Nancy.
Warmly,
Priya

On Sat, 13 Feb 2021, 15:11 Nancy White, <nancy.white@...> wrote:
Bria, it will be recorded, however there are extensive breakout session elements so it may lack a little coherence in that sense. The cam for dead community always cleans up their recording artifacts and post them about 1 to 2 weeks after the event. It's one of the benefits of being part of the community!

On Sat, Feb 13, 2021, 4:12 AM Priyadarshini Banati <priyabanati@...> wrote:
Hi,
Will this session be recorded?
Warmly,
Priya

On Fri, 12 Feb 2021, 16:29 Nancy White, <nancy.white@...> wrote:
Passing this along from a sister community! Kate Pugh will be joining me in the mischief. A key idea we are bringing to the table is discerning when we are worshipping at the altar of expertise and the expense of tapping true peer to peer knowledge, and the role of dialogic versus content centric peer assistance process options. I've written a rambly introduction blog post here: https://fullcirc.com/2021/02/09/virtual-peer-assistance-mutual-support-moip11/ (It REALLY needs editing and improvement, but if I don't hit "send" at some point, nothing happens!!) 

Waving
Nancy W

Dear KM4Dev colleagues

KM4Dev, is holding its 13th monthly knowledge cafe next week. On 18 February at 16.00-17.30 CET, we will be Bringing peer assists online: let’s do it! featuring Nancy White and Katrina Pugh, facilitated by Jorge Chavez-Tafur. Using practices informed by Liberating Structures, we will first examine the benefits and challenges of peer assistance methods using the User experience fishbowl which, unlike more typical fishbowls, includes a breakout process where the members of the “bowl” generate solutions and useful questions for the “fish.” This will provide some exposition on the topic. Then we will switch to Troika consulting where it only takes three people to provide valuable peer assist -- and recognizes that even people without shared context or experience may have useful insights. Finally, we will generate our insights and lessons learned with a chat based What? So what? Now what?

Register for the knowledge cafe here: https://us02web.zoom.us/meeting/register/tZUtc-2rrDkoGdTFdV0UmiQR5eoDcup5UG3S

For those of you who might have been irregular visitors to the KM4Dev discussion list in the past, I also wanted to inform you that the KM4Dev discussion list migrated in December and can now be found here: https://dgroups.io/g/km4dev/ You are, of course, welcome to join us there!

Kind regards, on behalf of the KM4Dev core group
Sarah

Sarah Cummings

Visit Knowledge Management for Development at: http://www.km4dev.org/?xg_source=msg_mes_network


Re: February 18 KM4Dev Knowledge Cafe on Peer Assistance and Support #peer-assist #webinar

Nancy White
 

Bria, it will be recorded, however there are extensive breakout session elements so it may lack a little coherence in that sense. The cam for dead community always cleans up their recording artifacts and post them about 1 to 2 weeks after the event. It's one of the benefits of being part of the community!


On Sat, Feb 13, 2021, 4:12 AM Priyadarshini Banati <priyabanati@...> wrote:
Hi,
Will this session be recorded?
Warmly,
Priya

On Fri, 12 Feb 2021, 16:29 Nancy White, <nancy.white@...> wrote:
Passing this along from a sister community! Kate Pugh will be joining me in the mischief. A key idea we are bringing to the table is discerning when we are worshipping at the altar of expertise and the expense of tapping true peer to peer knowledge, and the role of dialogic versus content centric peer assistance process options. I've written a rambly introduction blog post here: https://fullcirc.com/2021/02/09/virtual-peer-assistance-mutual-support-moip11/ (It REALLY needs editing and improvement, but if I don't hit "send" at some point, nothing happens!!) 

Waving
Nancy W

Dear KM4Dev colleagues

KM4Dev, is holding its 13th monthly knowledge cafe next week. On 18 February at 16.00-17.30 CET, we will be Bringing peer assists online: let’s do it! featuring Nancy White and Katrina Pugh, facilitated by Jorge Chavez-Tafur. Using practices informed by Liberating Structures, we will first examine the benefits and challenges of peer assistance methods using the User experience fishbowl which, unlike more typical fishbowls, includes a breakout process where the members of the “bowl” generate solutions and useful questions for the “fish.” This will provide some exposition on the topic. Then we will switch to Troika consulting where it only takes three people to provide valuable peer assist -- and recognizes that even people without shared context or experience may have useful insights. Finally, we will generate our insights and lessons learned with a chat based What? So what? Now what?

Register for the knowledge cafe here: https://us02web.zoom.us/meeting/register/tZUtc-2rrDkoGdTFdV0UmiQR5eoDcup5UG3S

For those of you who might have been irregular visitors to the KM4Dev discussion list in the past, I also wanted to inform you that the KM4Dev discussion list migrated in December and can now be found here: https://dgroups.io/g/km4dev/ You are, of course, welcome to join us there!

Kind regards, on behalf of the KM4Dev core group
Sarah

Sarah Cummings

Visit Knowledge Management for Development at: http://www.km4dev.org/?xg_source=msg_mes_network


Re: February 18 KM4Dev Knowledge Cafe on Peer Assistance and Support #peer-assist #webinar

Priyadarshini Banati
 

Hi,
Will this session be recorded?
Warmly,
Priya

On Fri, 12 Feb 2021, 16:29 Nancy White, <nancy.white@...> wrote:
Passing this along from a sister community! Kate Pugh will be joining me in the mischief. A key idea we are bringing to the table is discerning when we are worshipping at the altar of expertise and the expense of tapping true peer to peer knowledge, and the role of dialogic versus content centric peer assistance process options. I've written a rambly introduction blog post here: https://fullcirc.com/2021/02/09/virtual-peer-assistance-mutual-support-moip11/ (It REALLY needs editing and improvement, but if I don't hit "send" at some point, nothing happens!!) 

Waving
Nancy W

Dear KM4Dev colleagues

KM4Dev, is holding its 13th monthly knowledge cafe next week. On 18 February at 16.00-17.30 CET, we will be Bringing peer assists online: let’s do it! featuring Nancy White and Katrina Pugh, facilitated by Jorge Chavez-Tafur. Using practices informed by Liberating Structures, we will first examine the benefits and challenges of peer assistance methods using the User experience fishbowl which, unlike more typical fishbowls, includes a breakout process where the members of the “bowl” generate solutions and useful questions for the “fish.” This will provide some exposition on the topic. Then we will switch to Troika consulting where it only takes three people to provide valuable peer assist -- and recognizes that even people without shared context or experience may have useful insights. Finally, we will generate our insights and lessons learned with a chat based What? So what? Now what?

Register for the knowledge cafe here: https://us02web.zoom.us/meeting/register/tZUtc-2rrDkoGdTFdV0UmiQR5eoDcup5UG3S

For those of you who might have been irregular visitors to the KM4Dev discussion list in the past, I also wanted to inform you that the KM4Dev discussion list migrated in December and can now be found here: https://dgroups.io/g/km4dev/ You are, of course, welcome to join us there!

Kind regards, on behalf of the KM4Dev core group
Sarah

Sarah Cummings

Visit Knowledge Management for Development at: http://www.km4dev.org/?xg_source=msg_mes_network


February 18 KM4Dev Knowledge Cafe on Peer Assistance and Support #peer-assist #webinar

Nancy White
 

Passing this along from a sister community! Kate Pugh will be joining me in the mischief. A key idea we are bringing to the table is discerning when we are worshipping at the altar of expertise and the expense of tapping true peer to peer knowledge, and the role of dialogic versus content centric peer assistance process options. I've written a rambly introduction blog post here: https://fullcirc.com/2021/02/09/virtual-peer-assistance-mutual-support-moip11/ (It REALLY needs editing and improvement, but if I don't hit "send" at some point, nothing happens!!) 

Waving
Nancy W

Dear KM4Dev colleagues

KM4Dev, is holding its 13th monthly knowledge cafe next week. On 18 February at 16.00-17.30 CET, we will be Bringing peer assists online: let’s do it! featuring Nancy White and Katrina Pugh, facilitated by Jorge Chavez-Tafur. Using practices informed by Liberating Structures, we will first examine the benefits and challenges of peer assistance methods using the User experience fishbowl which, unlike more typical fishbowls, includes a breakout process where the members of the “bowl” generate solutions and useful questions for the “fish.” This will provide some exposition on the topic. Then we will switch to Troika consulting where it only takes three people to provide valuable peer assist -- and recognizes that even people without shared context or experience may have useful insights. Finally, we will generate our insights and lessons learned with a chat based What? So what? Now what?

Register for the knowledge cafe here: https://us02web.zoom.us/meeting/register/tZUtc-2rrDkoGdTFdV0UmiQR5eoDcup5UG3S

For those of you who might have been irregular visitors to the KM4Dev discussion list in the past, I also wanted to inform you that the KM4Dev discussion list migrated in December and can now be found here: https://dgroups.io/g/km4dev/ You are, of course, welcome to join us there!

Kind regards, on behalf of the KM4Dev core group
Sarah

Sarah Cummings

Visit Knowledge Management for Development at: http://www.km4dev.org/?xg_source=msg_mes_network


Re: KM Jobs Panel: Recruiting and Applying #jobs

Nuria Lupón Sanz <nulusanz@...>
 

Hi Patrick and all

 

I would like to share with you some of the KM Jobs I found last years. I liked to compare what was required in US and in Europe, because KM roles are not popular in Europe, specially in Spain.

Although the descriptions of the roles are widely open (develop strategy, policies, define solutions, analyse effectiveness…), my personal experience during the job  interviews is that those companies hiring KM experts are looking for someone to develop a previously defined aspect or even to make a proposal (as a requirement to be consider a candidate) without knowing anything about the company.

 

I hope these exemples helps you.

 

Regards

 

Nuria Lupon

 

 

De: Patrick Lambe
Enviado: miércoles, 10 de febrero de 2021 8:37
Para: main@SIKM.groups.io
Asunto: [SIKM] KM Jobs Panel: Recruiting and Applying

 

Dear Colleagues

 

ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore (www.iskosg.org). We meet monthly to discuss different topics in KM and KO of interest to our members. Since last year we have been meeting virtually, and have no admission fees, so you are welcome to register for our events if your schedules permit, and our event materials/ recordings are freely available at http://www.iskosg.org/event-materials.html

 

In May we are planning to run a session on KM Jobs looking at the two aspects: how to recruit to KM roles, and how to apply for them. As raw material we’re gathering examples of good and bad recruitment ads. We are gathering examples from Singapore, but it would be great if to have international examples as well. Feel free to send me examples on list or privately off-lists and let me know if you’d like us to de-identify the ads.

 

Our initial list of questions for the panel is:

 

1. When is a "KM role" not a KM role?
2. What should be the distinguishing features  of knowledge management job roles?
3. What are some examples of good job descriptions and bad job descriptions?
4. What does it tell you and what should you do if faced with a weak job description in KM?
5. How should you present yourself and your experience when you are going for a KM role?
6. What should you look for in a prospective KM employer?
7. If you find out that an advertised "KM role" is really primarily about something else (e.g. IT, records management) how should you deal with this?
8. What are the questions employers should ask of candidates in KM, and what are the questions candidates should ask prospective employers?

 

Many thanks!

 

Patrick

 

 


Re: KM Jobs Panel: Recruiting and Applying #jobs

Nirmala Palaniappan
 

>> If they say “we want to create a knowledge-sharing culture” then make your excuses and leave as quickly as possible.

😂😂Extremely good advice! 

On Fri, 12 Feb 2021 at 2:40 PM, Matt Moore <matt@...> wrote:
“PS: I was thinking that, in some cases, the organisation or the person hiring isn’t a KM professional and may want to arrive at the success measures in collaboration with the person who is hired!”

Well, I suspect that this will be one of Patrick’s discussion topics (SPOILERS).

Some success measure discussion is OK but they should have something, some business problem that they want you to be part of solving (reducing costs, increasing revenue, etc). Otherwise that is a red flag for me.

If they say “we want to create a knowledge-sharing culture” then make your excuses and leave as quickly as possible.




--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: KM Jobs Panel: Recruiting and Applying #jobs

Matt Moore
 

“PS: I was thinking that, in some cases, the organisation or the person hiring isn’t a KM professional and may want to arrive at the success measures in collaboration with the person who is hired!”

Well, I suspect that this will be one of Patrick’s discussion topics (SPOILERS).

Some success measure discussion is OK but they should have something, some business problem that they want you to be part of solving (reducing costs, increasing revenue, etc). Otherwise that is a red flag for me.

If they say “we want to create a knowledge-sharing culture” then make your excuses and leave as quickly as possible.


Re: KM Jobs Panel: Recruiting and Applying #jobs

Nirmala Palaniappan
 

You’re right, Matt. Would be ideal to have that laid out right in the beginning! 

PS: I was thinking that, in some cases, the organisation or the person hiring isn’t a KM professional and may want to arrive at the success measures in collaboration with the person who is hired! (I’ve experienced that myself in the past) 

Regards


On Fri, 12 Feb 2021 at 3:08 AM, Matt Moore <matt@...> wrote:
Nirmala,

I think the research is pretty clear.

Candidates want to know what the role will be measured on and what the salary should be.

Why not tell them upfront?

Matt Moore
+61 423 784 504

On Feb 11, 2021, at 9:20 PM, Nirmala Palaniappan <Nirmala.pal@...> wrote:



No, Matt. That wasn’t there in the description! Yes, that would be a very important piece, although it could be discussed later in the interview cycle!?

Regards
N

On Thu, 11 Feb 2021 at 3:42 PM, Matt Moore <matt@...> wrote:
Nirmala - No worries. In terms of the JD, does it include what the
role will be measured on?

Patrick - How much of your session is about recruitment in general and
how much is specific to KM? What do you think makes KM roles
especially difficult to recruit / apply for?

Regards,

Matt

On Thu, Feb 11, 2021 at 5:50 PM Nirmala Palaniappan
<Nirmala.pal@...> wrote:
>
> Very useful, Matt!
>
> Patrick,
>
> I liked this JD - well-written and short. I hope you find it to be an effective description as well
>
> The Knowledge Management (KM) Leader is an integral part of the <name of division> team and plays a pivotal role in leading the KM program across XXX. This is an individual contributor role and he / she will be responsible for the development and implementation of the KM initiatives as agreed with the XXX leadership team.
>
> Refine and finalize the KM strategy year on year to ensure alignment with strategic objectives
> Develop relationships with leadership across practices and secure buy-in for the KM initiatives
> Develop and implement the following approved KM strategic initiatives across XXX:
> KM platform - develop, modify and maintain the user-friendly platform. Ensure promotion and usage
> Topical Experts - maintain the consultants database and ensure new additions
> Project Insights – collaborate with SMEs and XXX consultants to generate and share insights from our projects
> Methodology and tools – maintain the database with relevant and up-to date knowledge assets which are useful and easily accessible by all practitioners in XXX
> Guilds - support development and smooth functioning of guilds (communities of interest). Run the monthly knowledge cafés effectively
> Support implementation of other initiatives such as newsletters, thought leadership articles, monthly pulse survey findings, etc.
> Communicate effectively and provide regular updates to key stakeholders
> Build a culture of knowledge creation and sharing
> Create KM dashboards to keep stakeholders updated on the implementation journey
> Act as a mentor to the KM team
>
> ===============
>
> Regards
> N
>
>
> On Thu, 11 Feb 2021 at 12:30 AM, Matt Moore <matt@...> wrote:
>>
>> I found this research very interesting: https://business.linkedin.com/talent-solutions/blog/job-descriptions/2018/job-description-heatmap
>>
>> Matt Moore
>> +61 423 784 504
>>
>> On Feb 10, 2021, at 6:37 PM, Patrick Lambe <plambe@...> wrote:
>>
>> Dear Colleagues
>>
>> ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore (www.iskosg.org). We meet monthly to discuss different topics in KM and KO of interest to our members. Since last year we have been meeting virtually, and have no admission fees, so you are welcome to register for our events if your schedules permit, and our event materials/ recordings are freely available at http://www.iskosg.org/event-materials.html
>>
>> In May we are planning to run a session on KM Jobs looking at the two aspects: how to recruit to KM roles, and how to apply for them. As raw material we’re gathering examples of good and bad recruitment ads. We are gathering examples from Singapore, but it would be great if to have international examples as well. Feel free to send me examples on list or privately off-lists and let me know if you’d like us to de-identify the ads.
>>
>> Our initial list of questions for the panel is:
>>
>> 1. When is a "KM role" not a KM role?
>> 2. What should be the distinguishing features  of knowledge management job roles?
>> 3. What are some examples of good job descriptions and bad job descriptions?
>> 4. What does it tell you and what should you do if faced with a weak job description in KM?
>> 5. How should you present yourself and your experience when you are going for a KM role?
>> 6. What should you look for in a prospective KM employer?
>> 7. If you find out that an advertised "KM role" is really primarily about something else (e.g. IT, records management) how should you deal with this?
>> 8. What are the questions employers should ask of candidates in KM, and what are the questions candidates should ask prospective employers?
>>
>> Many thanks!
>>
>> Patrick
>>
> --
> "The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous
>



--
Matt Moore
M. +61 (0) 423 784 504
matt@...





--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous

--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: KM Jobs Panel: Recruiting and Applying #jobs

Matt Moore
 

Nirmala,

I think the research is pretty clear.

Candidates want to know what the role will be measured on and what the salary should be.

Why not tell them upfront?

Matt Moore
+61 423 784 504

On Feb 11, 2021, at 9:20 PM, Nirmala Palaniappan <Nirmala.pal@...> wrote:



No, Matt. That wasn’t there in the description! Yes, that would be a very important piece, although it could be discussed later in the interview cycle!?

Regards
N

On Thu, 11 Feb 2021 at 3:42 PM, Matt Moore <matt@...> wrote:
Nirmala - No worries. In terms of the JD, does it include what the
role will be measured on?

Patrick - How much of your session is about recruitment in general and
how much is specific to KM? What do you think makes KM roles
especially difficult to recruit / apply for?

Regards,

Matt

On Thu, Feb 11, 2021 at 5:50 PM Nirmala Palaniappan
<Nirmala.pal@...> wrote:
>
> Very useful, Matt!
>
> Patrick,
>
> I liked this JD - well-written and short. I hope you find it to be an effective description as well
>
> The Knowledge Management (KM) Leader is an integral part of the <name of division> team and plays a pivotal role in leading the KM program across XXX. This is an individual contributor role and he / she will be responsible for the development and implementation of the KM initiatives as agreed with the XXX leadership team.
>
> Refine and finalize the KM strategy year on year to ensure alignment with strategic objectives
> Develop relationships with leadership across practices and secure buy-in for the KM initiatives
> Develop and implement the following approved KM strategic initiatives across XXX:
> KM platform - develop, modify and maintain the user-friendly platform. Ensure promotion and usage
> Topical Experts - maintain the consultants database and ensure new additions
> Project Insights – collaborate with SMEs and XXX consultants to generate and share insights from our projects
> Methodology and tools – maintain the database with relevant and up-to date knowledge assets which are useful and easily accessible by all practitioners in XXX
> Guilds - support development and smooth functioning of guilds (communities of interest). Run the monthly knowledge cafés effectively
> Support implementation of other initiatives such as newsletters, thought leadership articles, monthly pulse survey findings, etc.
> Communicate effectively and provide regular updates to key stakeholders
> Build a culture of knowledge creation and sharing
> Create KM dashboards to keep stakeholders updated on the implementation journey
> Act as a mentor to the KM team
>
> ===============
>
> Regards
> N
>
>
> On Thu, 11 Feb 2021 at 12:30 AM, Matt Moore <matt@...> wrote:
>>
>> I found this research very interesting: https://business.linkedin.com/talent-solutions/blog/job-descriptions/2018/job-description-heatmap
>>
>> Matt Moore
>> +61 423 784 504
>>
>> On Feb 10, 2021, at 6:37 PM, Patrick Lambe <plambe@...> wrote:
>>
>> Dear Colleagues
>>
>> ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore (www.iskosg.org). We meet monthly to discuss different topics in KM and KO of interest to our members. Since last year we have been meeting virtually, and have no admission fees, so you are welcome to register for our events if your schedules permit, and our event materials/ recordings are freely available at http://www.iskosg.org/event-materials.html
>>
>> In May we are planning to run a session on KM Jobs looking at the two aspects: how to recruit to KM roles, and how to apply for them. As raw material we’re gathering examples of good and bad recruitment ads. We are gathering examples from Singapore, but it would be great if to have international examples as well. Feel free to send me examples on list or privately off-lists and let me know if you’d like us to de-identify the ads.
>>
>> Our initial list of questions for the panel is:
>>
>> 1. When is a "KM role" not a KM role?
>> 2. What should be the distinguishing features  of knowledge management job roles?
>> 3. What are some examples of good job descriptions and bad job descriptions?
>> 4. What does it tell you and what should you do if faced with a weak job description in KM?
>> 5. How should you present yourself and your experience when you are going for a KM role?
>> 6. What should you look for in a prospective KM employer?
>> 7. If you find out that an advertised "KM role" is really primarily about something else (e.g. IT, records management) how should you deal with this?
>> 8. What are the questions employers should ask of candidates in KM, and what are the questions candidates should ask prospective employers?
>>
>> Many thanks!
>>
>> Patrick
>>
> --
> "The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous
>



--
Matt Moore
M. +61 (0) 423 784 504
matt@...





--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: KM and Product Management question

Nick Milton
 

Hi Elizabeth

 

Some thoughts here

http://www.nickmilton.com/2020/03/10-principles-for-km-in-product.html

http://www.nickmilton.com/2020/02/product-life-cycle-knowledge-management.html

http://www.nickmilton.com/2020/06/4-flavours-of-km-which-one-do-you-work.html

 

Also I can recommend the book “Knowledge based product development – a practical guide” by Bob Melvin

 

Nick Milton
Knoco Ltd
www.knoco.com

www.facebook.com/knoco.ltd

www.linkedin.com/company/knoco-ltd
mobile +44 (0)7803 592947

email nick.milton@...

blog  www.nickmilton.com

twitter @nickknoco

Author of the recent book - "The Knowledge Manager’s Handbook"

 

"Ambition without knowledge is like a boat on dry land." 
--Mark Lee

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter
Sent: 11 February 2021 03:45
To: sikm@groups.io
Subject: [SIKM] KM and Product Management question

 

Hi, KM Colleagues—

 

I'm reaching out to see if/how any of you have best practices to share around interactions between KM and Product Management. We're in the midst of an agile transformation, and I'm looking for ways to make the need for connection between the work explicit, and how KM practices (like metadata tagging/retagging) can become more agile and nimble. My goals are to educate my colleagues on good KM practices (I'm a one-person shop) while at the same time adapting KM and adding value in our new ways of working.

 

Any resources or best practices you can recommend? How to we make KM more agile?

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

 



This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.


Re: KM Jobs Panel: Recruiting and Applying #jobs

Nirmala Palaniappan
 


No, Matt. That wasn’t there in the description! Yes, that would be a very important piece, although it could be discussed later in the interview cycle!?

Regards
N

On Thu, 11 Feb 2021 at 3:42 PM, Matt Moore <matt@...> wrote:
Nirmala - No worries. In terms of the JD, does it include what the
role will be measured on?

Patrick - How much of your session is about recruitment in general and
how much is specific to KM? What do you think makes KM roles
especially difficult to recruit / apply for?

Regards,

Matt

On Thu, Feb 11, 2021 at 5:50 PM Nirmala Palaniappan
<Nirmala.pal@...> wrote:
>
> Very useful, Matt!
>
> Patrick,
>
> I liked this JD - well-written and short. I hope you find it to be an effective description as well
>
> The Knowledge Management (KM) Leader is an integral part of the <name of division> team and plays a pivotal role in leading the KM program across XXX. This is an individual contributor role and he / she will be responsible for the development and implementation of the KM initiatives as agreed with the XXX leadership team.
>
> Refine and finalize the KM strategy year on year to ensure alignment with strategic objectives
> Develop relationships with leadership across practices and secure buy-in for the KM initiatives
> Develop and implement the following approved KM strategic initiatives across XXX:
> KM platform - develop, modify and maintain the user-friendly platform. Ensure promotion and usage
> Topical Experts - maintain the consultants database and ensure new additions
> Project Insights – collaborate with SMEs and XXX consultants to generate and share insights from our projects
> Methodology and tools – maintain the database with relevant and up-to date knowledge assets which are useful and easily accessible by all practitioners in XXX
> Guilds - support development and smooth functioning of guilds (communities of interest). Run the monthly knowledge cafés effectively
> Support implementation of other initiatives such as newsletters, thought leadership articles, monthly pulse survey findings, etc.
> Communicate effectively and provide regular updates to key stakeholders
> Build a culture of knowledge creation and sharing
> Create KM dashboards to keep stakeholders updated on the implementation journey
> Act as a mentor to the KM team
>
> ===============
>
> Regards
> N
>
>
> On Thu, 11 Feb 2021 at 12:30 AM, Matt Moore <matt@...> wrote:
>>
>> I found this research very interesting: https://business.linkedin.com/talent-solutions/blog/job-descriptions/2018/job-description-heatmap
>>
>> Matt Moore
>> +61 423 784 504
>>
>> On Feb 10, 2021, at 6:37 PM, Patrick Lambe <plambe@...> wrote:
>>
>> Dear Colleagues
>>
>> ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore (www.iskosg.org). We meet monthly to discuss different topics in KM and KO of interest to our members. Since last year we have been meeting virtually, and have no admission fees, so you are welcome to register for our events if your schedules permit, and our event materials/ recordings are freely available at http://www.iskosg.org/event-materials.html
>>
>> In May we are planning to run a session on KM Jobs looking at the two aspects: how to recruit to KM roles, and how to apply for them. As raw material we’re gathering examples of good and bad recruitment ads. We are gathering examples from Singapore, but it would be great if to have international examples as well. Feel free to send me examples on list or privately off-lists and let me know if you’d like us to de-identify the ads.
>>
>> Our initial list of questions for the panel is:
>>
>> 1. When is a "KM role" not a KM role?
>> 2. What should be the distinguishing features  of knowledge management job roles?
>> 3. What are some examples of good job descriptions and bad job descriptions?
>> 4. What does it tell you and what should you do if faced with a weak job description in KM?
>> 5. How should you present yourself and your experience when you are going for a KM role?
>> 6. What should you look for in a prospective KM employer?
>> 7. If you find out that an advertised "KM role" is really primarily about something else (e.g. IT, records management) how should you deal with this?
>> 8. What are the questions employers should ask of candidates in KM, and what are the questions candidates should ask prospective employers?
>>
>> Many thanks!
>>
>> Patrick
>>
> --
> "The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous
>



--
Matt Moore
M. +61 (0) 423 784 504
matt@...





--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


Re: KM Jobs Panel: Recruiting and Applying #jobs

Matt Moore
 

Nirmala - No worries. In terms of the JD, does it include what the
role will be measured on?

Patrick - How much of your session is about recruitment in general and
how much is specific to KM? What do you think makes KM roles
especially difficult to recruit / apply for?

Regards,

Matt

On Thu, Feb 11, 2021 at 5:50 PM Nirmala Palaniappan
<Nirmala.pal@gmail.com> wrote:

Very useful, Matt!

Patrick,

I liked this JD - well-written and short. I hope you find it to be an effective description as well

The Knowledge Management (KM) Leader is an integral part of the <name of division> team and plays a pivotal role in leading the KM program across XXX. This is an individual contributor role and he / she will be responsible for the development and implementation of the KM initiatives as agreed with the XXX leadership team.

Refine and finalize the KM strategy year on year to ensure alignment with strategic objectives
Develop relationships with leadership across practices and secure buy-in for the KM initiatives
Develop and implement the following approved KM strategic initiatives across XXX:
KM platform - develop, modify and maintain the user-friendly platform. Ensure promotion and usage
Topical Experts - maintain the consultants database and ensure new additions
Project Insights – collaborate with SMEs and XXX consultants to generate and share insights from our projects
Methodology and tools – maintain the database with relevant and up-to date knowledge assets which are useful and easily accessible by all practitioners in XXX
Guilds - support development and smooth functioning of guilds (communities of interest). Run the monthly knowledge cafés effectively
Support implementation of other initiatives such as newsletters, thought leadership articles, monthly pulse survey findings, etc.
Communicate effectively and provide regular updates to key stakeholders
Build a culture of knowledge creation and sharing
Create KM dashboards to keep stakeholders updated on the implementation journey
Act as a mentor to the KM team

===============

Regards
N


On Thu, 11 Feb 2021 at 12:30 AM, Matt Moore <matt@innotecture.com.au> wrote:

I found this research very interesting: https://business.linkedin.com/talent-solutions/blog/job-descriptions/2018/job-description-heatmap

Matt Moore
+61 423 784 504

On Feb 10, 2021, at 6:37 PM, Patrick Lambe <plambe@greenchameleon.com> wrote:

Dear Colleagues

ISKO Singapore is a network of Knowledge Management and Knowledge Organisation practitioners in Singapore (www.iskosg.org). We meet monthly to discuss different topics in KM and KO of interest to our members. Since last year we have been meeting virtually, and have no admission fees, so you are welcome to register for our events if your schedules permit, and our event materials/ recordings are freely available at http://www.iskosg.org/event-materials.html

In May we are planning to run a session on KM Jobs looking at the two aspects: how to recruit to KM roles, and how to apply for them. As raw material we’re gathering examples of good and bad recruitment ads. We are gathering examples from Singapore, but it would be great if to have international examples as well. Feel free to send me examples on list or privately off-lists and let me know if you’d like us to de-identify the ads.

Our initial list of questions for the panel is:

1. When is a "KM role" not a KM role?
2. What should be the distinguishing features of knowledge management job roles?
3. What are some examples of good job descriptions and bad job descriptions?
4. What does it tell you and what should you do if faced with a weak job description in KM?
5. How should you present yourself and your experience when you are going for a KM role?
6. What should you look for in a prospective KM employer?
7. If you find out that an advertised "KM role" is really primarily about something else (e.g. IT, records management) how should you deal with this?
8. What are the questions employers should ask of candidates in KM, and what are the questions candidates should ask prospective employers?

Many thanks!

Patrick
--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous


--
Matt Moore
M. +61 (0) 423 784 504
matt@innotecture.com.au


Re: KM and Product Management question

Nirmala Palaniappan
 

Hi Lizzi,

If possible, could you - in a few bullet points - describe the functions of the product management team? That may help me suggest a few things. 

One of the ideas I’ve been working on recently is the practice of posing the “right” questions to ensure that the project team gains new knowledge, understands root causes and changes to be made and share learnings from mistakes etc.

Agile methodologies/practices could be infused with questions that lead to knowledge sharing, learning and action focused on business benefits. 

Regards
N


On Thu, 11 Feb 2021 at 9:15 AM, Elizabeth Winter <elizabeth.winter@...> wrote:

Hi, KM Colleagues—

 

I'm reaching out to see if/how any of you have best practices to share around interactions between KM and Product Management. We're in the midst of an agile transformation, and I'm looking for ways to make the need for connection between the work explicit, and how KM practices (like metadata tagging/retagging) can become more agile and nimble. My goals are to educate my colleagues on good KM practices (I'm a one-person shop) while at the same time adapting KM and adding value in our new ways of working.

 

Any resources or best practices you can recommend? How to we make KM more agile?

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.


Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.

--
"The faithful see the invisible, believe the incredible and then receive the impossible" - Anonymous

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