Date   

Stan Garfield session at KMLF on Community Principles #CoP #video

Arthur Shelley
 

Hello SIKM Leaders,

 

I wanted to share with you all the link to Stan’s session with Melbourne KMLF yesterday.

It was a great example of how to facilitate virtual learning – brief intro, ask questions and facilitate the conversation.

Perfectly executed for an excellent engaging experience for all on the call.

 

Stan covered 4 of the principles from his book Handbook of Community Management:

  1. Communities should span boundaries.
    2. Minimize redundancy in communities.
    3. The 90-9-1 rule of thumb is undefeated.
    4. Communities need to be actively nurtured.

https://www.youtube.com/watch?v=PTFRNo5q8Q4

The recording is one hour, so make a cuppa (whatever your favourite beverage is) , settle in and enjoy the conversation.

We can all benefit from listening and reflecting more. It’s time invested - not spent - and rather like a guided meditation 😊

 

Kind regards to all

Arthur Shelley

Principal: www.IntelligentAnswers.com.au 

Founder: Organizational Zoo Ambassadors Network

Mb. +61 413 047 408  Twitter: @Metaphorage

LinkedIn: https://www.linkedin.com/in/arthurshelley/

Author: KNOWledge SUCCESSion  Sustained performance and capability growth through knowledge projects

Earlier Books: The Organizational Zoo (2007) & Being a Successful Knowledge Leader (2009)

 

 


Re: Identify subject matter experts by information consumption? #expertise-location

 

Agree…ONA/SNA concepts and practice still valuable over the years Valdis..

 

Thanks

 

Bill

 

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Valdis Krebs via groups.io
Sent: Wednesday, February 24, 2021 09:44
To: main@SIKM.groups.io
Subject: Re: [SIKM] Identify subject matter experts by information consumption? #expertise-location

 

Hi Sam,

Rather than looking at what an individual is doing, it is often more accurate to find out how others respond to the person. A true expert is someone who other's actually turn to for advice/expertise -- real behavior.  Not only do you want a real expert, but an expert who is willing to share his/her knowledge.  The best way to see all of this is via Organizational (Social) Network Analysis (ONA/SNA).  We can see who actually goes to whom for what expertise.  

Attached is a network map from an old client showing the organizations's expertise around the Java programming language.  Each node represents an employee (real names are hidden), a directed link ( ----> ) shows who goes to whom for expertise/advice on the Java programming language.  We can also measure such a network (see far right column of screenshot) so you get a map and a metric.

Valdis

Valdis Krebs

Orgnet, LLC

http://orgnet.com/about.html

 


Re: Knowledge Manager Position—Job Search in the time of COVID #COVID-19 #discussion-starter #jobs #remote-work

Matt Moore
 

Abbe,

1. A willingness to invite feedback on your CV in a public forum requires a fair degree of courage - so good on you.
2. Dennis’s comments are spot on - with one exception - I don’t think there’s much value in starting a blog anymore (2006 would have been a different story).
3. With my CV and the advice I got from professional recruiters aligned, some of it was contradictory. My key takeaway was less content but focused on what the organization said they were asking for and using terms the hiring manager would care about (e.g. $ value delivered, $ budget).
4. Many economies are depressed right now which makes finding a job hard. Not impossible but hard.
5. You can look at 5 different KM job ads with the same title and see 5 completely different activities being undertaken - from what is effectively programming to what is effectively human change management. There are also jobs out there that are effectively KM roles but do not mention KM at all.
6. I have had to do this 3 times in the last 2 years. It is brutal. And luck plays its part. You may go for 4 months without getting anything and then get 2 job offers at once.
7. The biggest thing for me during the job hunting process was maintaining a sense of agency. Putting yourself out there and getting continuously rejected is not fun. So it’s important to be doing things that remind you that you do have something going on, even when the world may not agree. That may be family or community work. I tried to have 4 conversations a week with interesting people. These were not about begging for a job (I would start the conversation off by categorically saying I would not ask them for a job and you could see the person relax). But about learning something and offering something. “Is there something I can do for you?” Again this is just my experience and it may vary for others.

Good luck,

Matt Moore
+61 423 784 504

On Feb 25, 2021, at 4:11 AM, Abbe Wiesenthal <abbewiesenthal@...> wrote:

Dear Dennis, thanks so much for your thoughtful response. I think many people in addition to me will find this advice helpful.

My voluntary severance package came with 90 days of outplacement services which I took full advantage of. I have indeed been working my network as much as possible but it's funny: my experience seems to be bucking the trend! That is to say, I've not gotten interviews for jobs for which I had an internal referral (either formal or informal) but have gotten interviews for resumés sent as what I call "cold uploads". I know that's not the norm. I have around 1,300 LI connections but am always expanding the list and looking for connections to a particular company when appropriate.

I agree with you 100% about the resume software; one of the members of this forum has kindly offered their feedback already. I have a "base" resume that I tweak for each job application; this also makes it easy to track which jobs I've applied for and when by filename.

Re: your comment about a blog: I have created a Confluence Space in which I've published my articles and experience around KM. If you like I can send you an invite since I cannot make the site public under an individual license agreement.

On a side note, I have a blog where I promote independent bookstores, books and authors around the world at www.angryalgonquin.com.

I would like to extend my thanks to everyone who has reached out to me on gmail or Linkedin. So generous and so welcome!


Re: Identify subject matter experts by information consumption? #expertise-location

Valdis Krebs
 

Hi Sam,

Rather than looking at what an individual is doing, it is often more accurate to find out how others respond to the person. A true expert is someone who other's actually turn to for advice/expertise -- real behavior.  Not only do you want a real expert, but an expert who is willing to share his/her knowledge.  The best way to see all of this is via Organizational (Social) Network Analysis (ONA/SNA).  We can see who actually goes to whom for what expertise.  

Attached is a network map from an old client showing the organizations's expertise around the Java programming language.  Each node represents an employee (real names are hidden), a directed link ( ----> ) shows who goes to whom for expertise/advice on the Java programming language.  We can also measure such a network (see far right column of screenshot) so you get a map and a metric.

Valdis

Valdis Krebs

Orgnet, LLC

http://orgnet.com/about.html

 


Re: Knowledge Manager Position—Job Search in the time of COVID #COVID-19 #discussion-starter #jobs #remote-work

Abbe Wiesenthal
 

Dear Dennis, thanks so much for your thoughtful response. I think many people in addition to me will find this advice helpful.

My voluntary severance package came with 90 days of outplacement services which I took full advantage of. I have indeed been working my network as much as possible but it's funny: my experience seems to be bucking the trend! That is to say, I've not gotten interviews for jobs for which I had an internal referral (either formal or informal) but have gotten interviews for resumés sent as what I call "cold uploads". I know that's not the norm. I have around 1,300 LI connections but am always expanding the list and looking for connections to a particular company when appropriate.

I agree with you 100% about the resume software; one of the members of this forum has kindly offered their feedback already. I have a "base" resume that I tweak for each job application; this also makes it easy to track which jobs I've applied for and when by filename.

Re: your comment about a blog: I have created a Confluence Space in which I've published my articles and experience around KM. If you like I can send you an invite since I cannot make the site public under an individual license agreement.

On a side note, I have a blog where I promote independent bookstores, books and authors around the world at www.angryalgonquin.com.

I would like to extend my thanks to everyone who has reached out to me on gmail or Linkedin. So generous and so welcome!


Re: Knowledge Manager Position—Job Search in the time of COVID #COVID-19 #discussion-starter #jobs #remote-work

Dennis Pearce
 

Hi Abbe,

This is just my opinion, but I think there are two big factors influencing the KM job market right now.  The first is KM-specific: COVID has obviously put the squeeze on a lot of companies, and in my experience KM jobs are some of the first to get cut when budgets get tight because their impact is not as directly obvious as sales, accounting, tech support, etc.  I've used the analogy that the kinds of problems KM solves are often chronic aches, not sharp pains.  And so just like humans, organizations often find they can live with those aches in tough times.  The one area of KM where I've seen COVID have the reverse effect is the sudden interest across the board on how to make virtual meetings and working from home more effective.  But this tends to be more of a consulting uptick than an increase in hiring.

The second factor is more general.  There has definitely been a trend over the years of automated consumption and analysis of resumes, so if you don't have the right keywords your resume might not even get looked at by a human (maybe KM is its own worst enemy in this area?).  I retired a few years ago from a company I had worked in for over 30 years.  After a few months off I started looking for something new, and found that the traditional resume submission process just didn't work anymore.  There were even some who specifically said "Don't send a cover letter!" because clearly nobody was going to read it.

In the end, the current job I have is because I happened to know the person who hired me.  In fact, my wife and two sons also got new jobs in the last two years and in every case (health care, web marketing, and electrical engineering) it was because they had a personal connection to someone at the organization.  So I think the new path forward for a job in any field is increasingly (1) design your resume for computers, not people; (2) create a blog, twitter feed or other resources that can create a public online presence related to the field you're interested in; and (3) develop your professional network.

Dennis Pearce


Knowledge Manager Position—Job Search in the time of COVID #COVID-19 #discussion-starter #jobs #remote-work

Abbe Wiesenthal
 

Hello all, I'm reaching out to the group for advice and counsel. I've been looking for a Knowledge Manager position, either in Atlanta, GA or remote, for over a year now. I've had several interviews, culminating in my most recent two-week, six interview process that did not lead to an offer. Due to the potential legal risk (I believe) it's very difficult to get feedback from hiring organizations in seeking to make myself a better candidate.

I started the KM practice in an IT/Engineering division of WarnerMedia, and have created an online KM portfolio of articles and resources that I can share with recruiters and hiring managers.  So, I'm calling upon the collective wisdom of the SIKM group! Are you still finding the job market difficult to navigate, or are you finding that more and more companies are (at last) beginning to realize the need for KM as a "need to" rather than a "nice to" have?

I've also attached my resumé (it's one that I tweak depending on the job focus, but its basics remain the same) in the hope that other SIKM members can provide comments and suggestions. And if you hear of an open position, please feel free to connect with me on LinkedIn or at abbewiesenthal@....

Thanks in advance, Abbe


Re: Webinar: COVID Vaccination Misinformation - 24 Feb 21 #COVID-19 #webinar

Tim Powell
 

Great subject for study – timely and important!

 

You’ll want to see this new study by Sinan Aral and his MIT colleagues:  https://www.latimes.com/opinion/story/2021-02-23/vaccine-hesitancy-public-health-message

 

Best,

 

Tim


TIM WOOD POWELL 
| President, The Knowledge Agency® Author, The Value of Knowledge

New York City, USA | DIRECT/MOBILE +1.212.243.1200 | ZOOM 212-243-1200

SITE www.KnowledgeAgency.com | BLOG www.KnowledgeValueChain.com

 

 

From: <main@SIKM.groups.io> on behalf of Matt Moore <matt@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Wednesday, February 24, 2021 at 4:10 AM
To: "sikm@groups.io" <sikm@groups.io>, KM4Dev <km4dev-l@...>
Subject: [SIKM] Videos: COVID Vaccination Misinformation - 24 Feb 2021

 

 

As a result of a massive medical effort, we now have multiple vaccines for COVID-19. However developing vaccines is not sufficient to solve this planetary challenge, people have to take them. Vaccination is a communications and information challenge as well as a biomedical one. In the session, we will discuss:

- Why people are hesitant to take vaccines

- The role that different actors (e.g. governments, tech companies, the general public) play in vaccine information provision

- What this means for the effective roll out of the COVID-19 vaccines, particularly in Australia

 

Alex McIntosh is strategy lead at Reset Australia, a research and advocacy organisation focused on preventing digital harms to democracy, with a current focus on the rising wave of medical and COVID-19 misinformation and the threat it poses to our vaccine rollout. Over the past year she launched Misinformation Medic - a campaign raising public awareness of social media platforms roles in amplifying harmful content during the COVID-19 pandemic. She also led the development of Reset Australia’s Live List policy - a proposal which would mandate transparency from the social media platforms to equip health experts with the data they need to tackle COVID-19 misinformation.

 

Adam Dunn is Head of Biomedical Informatics and Digital Health at the University of Sydney. His research programs are focused applied machine learning in clinical epidemiology and public health. The multidisciplinary teams he leads have examined the epidemiology of health misinformation for more than 5 years. Their work includes the first analyses to examine associations between estimates of information exposure and vaccination coverage, and now looks at when and how to address health misinformation safely and effectively in online communities.

 

Heidi J. Larson, PhD, is Professor of Anthropology, Risk and Decision Science and is the Founding Director of the Vaccine Confidence Project at the London School of Hygiene & Tropical Medicine. She is also Clinical Professor of Health Metrics Sciences, University of Washington, Seattle, USA, and Guest Professor at the University of Antwerp, Belgium. Dr. Larson previously headed Global Immunisation Communication at UNICEF, chaired GAVI’s Advocacy Task Force, and served on the WHO SAGE Working Group on vaccine hesitancy. She is author of STUCK: How Vaccine Rumors Start – and Why They Don’t Go Away (Oxford U Press, 2020)


Re: Identify subject matter experts by information consumption? #expertise-location

Tim Powell
 

The range of experience thoughtfully represented in this discussion is impressive!

 

Expertise Mapping and Location (EML) is a huge untapped resource in many organizations — true low-hanging fruit. As reflected in the comments here, it’s typically easier to envision than it is to execute.  There’s an ROI-focused EML case experience described in my new book, which is summarized in the attached article from Baseline magazine.  The payouts can be substantial.

 

The three main approaches being discussed here are:

(1) deducing expertise through scans of documents produced and/or sought;

(2) building databases/repositories of self-reported and/or assigned expertise/SME status; and

(3) building networks/CoPs that are largely self-defined and transactional (“Who knows about X?”).

 

In my experience, these as listed are in ascending order of effectiveness.  (2) and (3) can be combined, and this hybrid approach is probably the most powerful.

 

At best, this results in a sustainable internal “knowledge market” characterized by a vibrant ongoing exchange between knowledge users (i.e., seekers, “buyers”) and knowledge producers (i.e., providers, “sellers”).

 

The paradox I have observed is that whereas in most (non-knowledge) markets, the buyer pays — in knowledge markets, the seller too often “pays” through giving up his or her time/attention to provide the expertise.  The institutional challenge of providing sufficient rewards and/or recognition to render the effort self-sustaining is the hill that many of these effort stall on, in my experience.

 

Best,

 

Tim


TIM WOOD POWELL 
| President, The Knowledge Agency® Author, The Value of Knowledge

New York City, USA | DIRECT/MOBILE +1.212.243.1200 | ZOOM 212-243-1200

SITE www.KnowledgeAgency.com | BLOG www.KnowledgeValueChain.com

 

 

From: <main@SIKM.groups.io> on behalf of "Robert L. Bogue" <rbogue@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Wednesday, February 24, 2021 at 8:15 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Identify subject matter experts by information consumption?

 

Wow, those are big topics.

 

With regard to granularity the problem is a set of conflicting requirements.  If you make things too fine grained the complexity increases and the number of items per category drops – sometimes to irrelevance (one item.)  On the opposite side, if the taxonomy isn’t granular enough then you’ll end up with too many items in a single category and retrieval becomes difficult.  So the answer to your question is fundamentally about finding the balance between the opposing forces.

 

Experience / Expertise is illusive.  I wouldn’t try to capture except in the broadest scales (1-5) and then assume that it’s mostly wrong.   (ala Dunning Kruger Effect)  I’ve seen lots of attempts to capture experience/expertise and misses the point.  I don’t care how much you know about a topic if you have the answer that solves my problem.

 

For SME networks the balance is between power gradient and expertise.  Senior people will likely contact senior people first and the second person will do a referral to more specific experience.  Junior people will generally contact other juniors and mid-level people rarely reaching out to senior people because of the power gradient.  Of course culture has a strong impact on this.

 

Rob

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Want to be confident about your change management efforts?  https://ConfidentChangeManagement.com

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it (for free)

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Sam Yip via groups.io
Sent: Tuesday, February 23, 2021 10:02 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Identify subject matter experts by information consumption?

 

Thank you all for the great comments and insights. A lot of valuable insights and there are a few points I’d love to learn more about:  

 

  • How do you determine the granularity of the taxonomy, which will be used as topics? In general is it always better to have fine-grained terms for taxonomy e.g. “SharePoint data migration” (fine-grained) vs “Information management” (very broad).  Also how do you strike the balance of letting taxonomy evolve on its own (which may be pulled in different directions by different offices across different regions) vs having a closely monitored and centralised taxonomy (at the risk of not keeping up with evolution of expertise/knowledge)?
  • it makes a lot of sense to differentiate experts - expertise - experience. How do you capture experience, or even just familiarity of a process, short of having a full-blown CoP or Q&A forum which requires a coordinated effort? To illustrate by way of example, say I am a project manager at a healthcare corporation at its Chicago office, and have previously looked into the process of applying for patents in Norway. I have spent 40 hours gathering information & requirements before the project was put on hold, but my effort will still be useful for for someone in say London office who is looking to apply for patents in Norway. How do you transfer that? 
  • In your SME networks, is there usually an inherent bias for senior staff, because they have built up sufficient expertise on topics? 


Re: Identify subject matter experts by information consumption? #expertise-location

Robert L. Bogue
 

Wow, those are big topics.

 

With regard to granularity the problem is a set of conflicting requirements.  If you make things too fine grained the complexity increases and the number of items per category drops – sometimes to irrelevance (one item.)  On the opposite side, if the taxonomy isn’t granular enough then you’ll end up with too many items in a single category and retrieval becomes difficult.  So the answer to your question is fundamentally about finding the balance between the opposing forces.

 

Experience / Expertise is illusive.  I wouldn’t try to capture except in the broadest scales (1-5) and then assume that it’s mostly wrong.   (ala Dunning Kruger Effect)  I’ve seen lots of attempts to capture experience/expertise and misses the point.  I don’t care how much you know about a topic if you have the answer that solves my problem.

 

For SME networks the balance is between power gradient and expertise.  Senior people will likely contact senior people first and the second person will do a referral to more specific experience.  Junior people will generally contact other juniors and mid-level people rarely reaching out to senior people because of the power gradient.  Of course culture has a strong impact on this.

 

Rob

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Want to be confident about your change management efforts?  https://ConfidentChangeManagement.com

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it (for free)

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Sam Yip via groups.io
Sent: Tuesday, February 23, 2021 10:02 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Identify subject matter experts by information consumption?

 

Thank you all for the great comments and insights. A lot of valuable insights and there are a few points I’d love to learn more about:  

 

  • How do you determine the granularity of the taxonomy, which will be used as topics? In general is it always better to have fine-grained terms for taxonomy e.g. “SharePoint data migration” (fine-grained) vs “Information management” (very broad).  Also how do you strike the balance of letting taxonomy evolve on its own (which may be pulled in different directions by different offices across different regions) vs having a closely monitored and centralised taxonomy (at the risk of not keeping up with evolution of expertise/knowledge)?
  • it makes a lot of sense to differentiate experts - expertise - experience. How do you capture experience, or even just familiarity of a process, short of having a full-blown CoP or Q&A forum which requires a coordinated effort? To illustrate by way of example, say I am a project manager at a healthcare corporation at its Chicago office, and have previously looked into the process of applying for patents in Norway. I have spent 40 hours gathering information & requirements before the project was put on hold, but my effort will still be useful for for someone in say London office who is looking to apply for patents in Norway. How do you transfer that? 
  • In your SME networks, is there usually an inherent bias for senior staff, because they have built up sufficient expertise on topics? 


Re: Identify subject matter experts by information consumption? #expertise-location

Matt Moore
 

Sam,

What problem are you solving?

Typically I do not find an expert for the sake of finding an expert. I find them because their expertise will help me solve a problem.

The kind of a expert that I need to find depends on the problem I am trying to solve.

Otherwise you find yourself in this situation.

“I’m not sure what to do with these answers”


Regards,

Matt Moore
+61 423 784 504

On Feb 24, 2021, at 1:11 AM, Sam Yip <sam@...> wrote:

Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? 

Looking forward to your thoughts

**the research methodology here is to apply algorithms to retrieve information from different channels (along with who writes/reads what), and detect pre-defined topics from the body of information.


Webinar: COVID Vaccination Misinformation - 24 Feb 21 #COVID-19 #webinar

Matt Moore
 


As a result of a massive medical effort, we now have multiple vaccines for COVID-19. However developing vaccines is not sufficient to solve this planetary challenge, people have to take them. Vaccination is a communications and information challenge as well as a biomedical one. In the session, we will discuss:
- Why people are hesitant to take vaccines
- The role that different actors (e.g. governments, tech companies, the general public) play in vaccine information provision
- What this means for the effective roll out of the COVID-19 vaccines, particularly in Australia

Alex McIntosh is strategy lead at Reset Australia, a research and advocacy organisation focused on preventing digital harms to democracy, with a current focus on the rising wave of medical and COVID-19 misinformation and the threat it poses to our vaccine rollout. Over the past year she launched Misinformation Medic - a campaign raising public awareness of social media platforms roles in amplifying harmful content during the COVID-19 pandemic. She also led the development of Reset Australia’s Live List policy - a proposal which would mandate transparency from the social media platforms to equip health experts with the data they need to tackle COVID-19 misinformation.

Adam Dunn is Head of Biomedical Informatics and Digital Health at the University of Sydney. His research programs are focused applied machine learning in clinical epidemiology and public health. The multidisciplinary teams he leads have examined the epidemiology of health misinformation for more than 5 years. Their work includes the first analyses to examine associations between estimates of information exposure and vaccination coverage, and now looks at when and how to address health misinformation safely and effectively in online communities.

Heidi J. Larson, PhD, is Professor of Anthropology, Risk and Decision Science and is the Founding Director of the Vaccine Confidence Project at the London School of Hygiene & Tropical Medicine. She is also Clinical Professor of Health Metrics Sciences, University of Washington, Seattle, USA, and Guest Professor at the University of Antwerp, Belgium. Dr. Larson previously headed Global Immunisation Communication at UNICEF, chaired GAVI’s Advocacy Task Force, and served on the WHO SAGE Working Group on vaccine hesitancy. She is author of STUCK: How Vaccine Rumors Start – and Why They Don’t Go Away (Oxford U Press, 2020)


Re: Identify subject matter experts by information consumption? #expertise-location

Murray Jennex
 

we used to call what Stamind does social network analysis and that is a powerful way of seeing who people email or possibly call when they have questions.  Of course this doesn't work for environments where people can just walk to the person they think knows the answer.  SNA is difficult to do and keep current and that is the only drawback....murray jennex


-----Original Message-----
From: Jonathan Gordon-Till <jonathan@...>
To: main@SIKM.groups.io
Sent: Tue, Feb 23, 2021 3:01 pm
Subject: Re: [SIKM] Identify subject matter experts by information consumption?

Hi Sam

First, just to reiterate Dan's comment about 'expert' versus 'expertise'. In my organization we take this a step further and consider 'experience' as part of the same spectrum, on the basis that even a complete novice has valuable experience from which others can learn.

Regarding your key question: Not exactly the answer you wanted, but there is AI technology such as Starmind (starmind.ai) which develops a neural network of connections between 'concepts' and 'people' based on the digital content created by the people. So it's not looking at what documents they are reading, but only what they are creating - and making a broad assumption that content creation somehow equates to experience. The more a person creates content relating to a concept, the more he/she is associated with that concept, hence the greater the indicator of experience (which may be roughly equated with expertise, etc.). So in principle, you can use e.g. Starmind technology to 'find an expert'.

Regards

Jonathan / UK


Re: Identify subject matter experts by information consumption? #expertise-location

Sam Yip
 

Thank you all for the great comments and insights. A lot of valuable insights and there are a few points I’d love to learn more about:  

 

  • How do you determine the granularity of the taxonomy, which will be used as topics? In general is it always better to have fine-grained terms for taxonomy e.g. “SharePoint data migration” (fine-grained) vs “Information management” (very broad).  Also how do you strike the balance of letting taxonomy evolve on its own (which may be pulled in different directions by different offices across different regions) vs having a closely monitored and centralised taxonomy (at the risk of not keeping up with evolution of expertise/knowledge)?
  • it makes a lot of sense to differentiate experts - expertise - experience. How do you capture experience, or even just familiarity of a process, short of having a full-blown CoP or Q&A forum which requires a coordinated effort? To illustrate by way of example, say I am a project manager at a healthcare corporation at its Chicago office, and have previously looked into the process of applying for patents in Norway. I have spent 40 hours gathering information & requirements before the project was put on hold, but my effort will still be useful for for someone in say London office who is looking to apply for patents in Norway. How do you transfer that? 

  • In your SME networks, is there usually an inherent bias for senior staff, because they have built up sufficient expertise on topics? 


Re: Identify subject matter experts by information consumption? #expertise-location

Jonathan Gordon-Till
 

Hi Sam

First, just to reiterate Dan's comment about 'expert' versus 'expertise'. In my organization we take this a step further and consider 'experience' as part of the same spectrum, on the basis that even a complete novice has valuable experience from which others can learn.

Regarding your key question: Not exactly the answer you wanted, but there is AI technology such as Starmind (starmind.ai) which develops a neural network of connections between 'concepts' and 'people' based on the digital content created by the people. So it's not looking at what documents they are reading, but only what they are creating - and making a broad assumption that content creation somehow equates to experience. The more a person creates content relating to a concept, the more he/she is associated with that concept, hence the greater the indicator of experience (which may be roughly equated with expertise, etc.). So in principle, you can use e.g. Starmind technology to 'find an expert'.

Regards

Jonathan / UK


Re: Identify subject matter experts by information consumption? #expertise-location

Stephen Bounds
 

Hi Sam,

I would recommend also looking into social network analysis, and being cognisant of the distinction between an "expert" and a "knowledge broker".

Someone may be a trusted referrer without necessarily being an expert, and vice versa. Both can be very useful but I think are qualitatively different concepts.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 24/02/2021 12:11 am, Sam Yip wrote:

Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? 

Looking forward to your thoughts

**the research methodology here is to apply algorithms to retrieve information from different channels (along with who writes/reads what), and detect pre-defined topics from the body of information.


Re: Identify subject matter experts by information consumption? #expertise-location

Simon Denton
 

That's certainly an approach we use to identify potential SME's. We combine that with self assessment, peer reviews and actions by others.

For example, our graduate engineers are largely responsible for content creation but the SMEs are responsible for checking and approval of the content. An SME might not use a Topic with sufficient frequency to be detected but the value they bring as mentors, checkers and approvers is a key indicator.

Regards,

Simon


From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Dan Ranta via groups.io <danieleranta@...>
Sent: Tuesday, February 23, 2021 2:51:55 PM
To: main@sikm.groups.io <main@sikm.groups.io>
Subject: Re: [SIKM] Identify subject matter experts by information consumption?
 
Hi Sam - the first point I want to share with you on this is that I have found it's important to use words carefully.  By that I mean that the word "expert" can be a tricky one.  I like to generally refer to employees having "expertise."  In many organizations, there is a special carve out category for an expert that has to do with official sanctioning from talent management / HR competency (really a process often between senior management and HR).  At GE, for example we had a very special category of expertise called Control Title Holders or CTHs.  I always considered these folks to be "experts" and it created a nice scenario where we could create a distinction between expert and expertise.  In general, it's very healthy for a KM program to define expertise and you also want to do so without creating any animosity between colleagues.  It's far easier to get massive uptake when you talk in terms of "expertise" and it's massive uptake and participation that you will want.  In summary, the word expertise is far softer and easier to promote.  Some other brief thoughts that deserve further expansion:

- Taxonomy is important to create topics and sub-topics for folks to select expertise
- Making your taxonomy look more and more like capabilities and competencies over time is challenging but essential to take it to the next level(s)
- KM is largely about processes (flows of knowledge) and having a large body of defined expertise is key to making knowledge flows of all types more precise and personalized...get the best answers...avoid collaborative overload...and much more
- Lastly, the only way to get to a large amount of expertise defined is to trust employees to define their own expertise; count on emotional intelligence to ensure completeness and accuracy of defining expertise

There is so much more - but I hope this helps.

Dan 

On Tue, Feb 23, 2021 at 8:11 AM Sam Yip <sam@...> wrote:
Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? 

Looking forward to your thoughts

**the research methodology here is to apply algorithms to retrieve information from different channels (along with who writes/reads what), and detect pre-defined topics from the body of information.



--
Daniel Ranta
Mobile:  603 384 3308


Re: Identify subject matter experts by information consumption? #expertise-location

Dan Ranta
 

Hi Sam - the first point I want to share with you on this is that I have found it's important to use words carefully.  By that I mean that the word "expert" can be a tricky one.  I like to generally refer to employees having "expertise."  In many organizations, there is a special carve out category for an expert that has to do with official sanctioning from talent management / HR competency (really a process often between senior management and HR).  At GE, for example we had a very special category of expertise called Control Title Holders or CTHs.  I always considered these folks to be "experts" and it created a nice scenario where we could create a distinction between expert and expertise.  In general, it's very healthy for a KM program to define expertise and you also want to do so without creating any animosity between colleagues.  It's far easier to get massive uptake when you talk in terms of "expertise" and it's massive uptake and participation that you will want.  In summary, the word expertise is far softer and easier to promote.  Some other brief thoughts that deserve further expansion:

- Taxonomy is important to create topics and sub-topics for folks to select expertise
- Making your taxonomy look more and more like capabilities and competencies over time is challenging but essential to take it to the next level(s)
- KM is largely about processes (flows of knowledge) and having a large body of defined expertise is key to making knowledge flows of all types more precise and personalized...get the best answers...avoid collaborative overload...and much more
- Lastly, the only way to get to a large amount of expertise defined is to trust employees to define their own expertise; count on emotional intelligence to ensure completeness and accuracy of defining expertise

There is so much more - but I hope this helps.

Dan 

On Tue, Feb 23, 2021 at 8:11 AM Sam Yip <sam@...> wrote:
Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? 

Looking forward to your thoughts

**the research methodology here is to apply algorithms to retrieve information from different channels (along with who writes/reads what), and detect pre-defined topics from the body of information.



--
Daniel Ranta
Mobile:  603 384 3308


Re: Identify subject matter experts by information consumption? #expertise-location

David Graffagna
 

Hi Sam ... a while ago I asked a question about establishing an SME Network and got some great input from the group. Some of this exchange may be of help. https://sikm.groups.io/g/main/message/6673


Identify subject matter experts by information consumption? #expertise-location

Sam Yip
 

Hi all - I am curious to understand the process by which you would identify a subject matter expert within your organization. I am working on a computer science research on identifying experts by reference to their information consumption pattern -- essentially looking at the topics of what one would read/write, and use that as a proxy to determine if he is an expert**. For example, if someone keeps reading and writing about "5G automation" and "carrier aggregation" (from his emails, blogs, documents, presentations etc.) then he is potentially an expert on these topics. Is this a simplistic way to approach a nuanced task? Do you have other processes to determine if someone is an expert? 

Looking forward to your thoughts

**the research methodology here is to apply algorithms to retrieve information from different channels (along with who writes/reads what), and detect pre-defined topics from the body of information.

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