Date   

Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Paul McDowall
 

Hi Jonathan,
Once I had a hard time with one senior leader who thought there should be specific references and benchmarks and baseline models.  He did not, could not (would not?) understand that organizations were different and while benchmarks can give you some ideas, they are not in and of themselves the solution to every organization's issues and needs. Identifying the needs, opportunities and issues within the organization is the best place to start.  Having said that I heartily agree that 'factoids' (as one senior leader called them) can be used to illustrate some of the potential advantages of taking an informed, analytical examination of areas of need and opportunity to which KM can be addressed. I've used them myself but with some degree of discernment on how and when to use them. 
Best
Paul


Re: Comms and messaging plan/approach for KM team #communications

Dan Ranta
 

Hi Vandana - happy to share with you.  Best - Daniel


On Tue, Apr 13, 2021 at 3:42 AM Vandana Wadhawan via groups.io <vandanawadhawan=yahoo.co.in@groups.io> wrote:
Hi Dan,

Thank you for this. I would like to receive the template please.
--
Vandana W



--
Daniel Ranta
Mobile:  603 384 3308


Re: Impact of remote work on knowledge transfer #knowledge-sharing #remote-work #COVID-19 #knowledge-transfer

Cindy Young
 
Edited

Gordon,
 
Love the SECI!  I wrote about Nonaka, Takeuchi, SECI, and so much more on my dissertation and I teach it in my course Beginning Your Knowledge Management Journey.
 
Regards,
Cindy

On Tue, Apr 13, 2021 at 9:15 AM Gordon Vala-Webb <gvalawebb@...> wrote:
First, I hope you are reading Nonaka (and Takeuk) so that you understand what they proposed in 

Nonaka and Takeuk theorized that the creation of knowledge is the result of a continuous cycle of four integrated processes: externalization, internalization, combination, and socialization. These four knowledge conversion mechanisms are mutually complementary and interdependent that change according to the demands of context and sequence Source: http://www.nwlink.com/~donclark/history_knowledge/nonaka.html
This might be helpful:

Image source: https://medium.com/@jakobwolman/why-i-share-tacit-vs-explicit-knowledge-1783ba0ef2a0

2) You might want to take a look at "The Phases of Remote Adaptation" by Darren Murph (Jan 28 2021). He works at GitLab. I think it is an interesting guide as to how a company might move from "all in office(s)" to "all out of offices."  https://wrkfrce.com/the-phases-of-remote-adaptation/.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life

 

 


 


Re: Impact of remote work on knowledge transfer #knowledge-sharing #remote-work #COVID-19 #knowledge-transfer

Gordon Vala-Webb
 
Edited

First, I hope you are reading Nonaka (and Takeuchi) so that you understand what they proposed in 

Nonaka and Takeuchi theorized that the creation of knowledge is the result of a continuous cycle of four integrated processes: externalization, internalization, combination, and socialization. These four knowledge conversion mechanisms are mutually complementary and interdependent that change according to the demands of context and sequence Source: http://www.nwlink.com/~donclark/history_knowledge/nonaka.html
This might be helpful:

Image source: https://medium.com/@jakobwolman/why-i-share-tacit-vs-explicit-knowledge-1783ba0ef2a0

2) You might want to take a look at "The Phases of Remote Adaptation" by Darren Murph (Jan 28 2021). He works at GitLab. I think it is an interesting guide as to how a company might move from "all in office(s)" to "all out of offices."  https://wrkfrce.com/the-phases-of-remote-adaptation/.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Elizabeth Winter
 

Sorry, Jonathan, not Gordon—you were the one who asked the question. Low caffeine here, too. 😊

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter via groups.io
Sent: Tuesday, April 13, 2021 8:58 AM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

Hi, Gordon—


And as others have mentioned, APQC is a great source for info. on KM best practices. They offer members a maturity assessment your organization can perform to benchmark and complete once a year to assess your KM maturity.
Knowledge Management Capability Assessment Tool | APQC

 

Also, this study just published by Spiceworks / Ziff Davis may be of use. It is the one I’ve been looking for, for years: RE4MDJC (microsoft.com) Commissioned by Microsoft (in service of promoting their new SharePoint Syntex and Viva Topics products), it contains this “killer stat” (p. 12) I’ve been using with my organization to promote the strategic importance and business value of Knowledge Management:

 

 

 

Hope this helps!

Lizzi

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jonathan Norman via groups.io
Sent: Tuesday, April 13, 2021 8:16 AM
To: main@SIKM.groups.io
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan

 



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Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Elizabeth Winter
 

Hi, Gordon—


And as others have mentioned, APQC is a great source for info. on KM best practices. They offer members a maturity assessment your organization can perform to benchmark and complete once a year to assess your KM maturity.
Knowledge Management Capability Assessment Tool | APQC

 

Also, this study just published by Spiceworks / Ziff Davis may be of use. It is the one I’ve been looking for, for years: RE4MDJC (microsoft.com) Commissioned by Microsoft (in service of promoting their new SharePoint Syntex and Viva Topics products), it contains this “killer stat” (p. 12) I’ve been using with my organization to promote the strategic importance and business value of Knowledge Management:

 

 

 

Hope this helps!

Lizzi

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jonathan Norman via groups.io
Sent: Tuesday, April 13, 2021 8:16 AM
To: main@SIKM.groups.io
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.


Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Jonathan Norman
 

Indeed! 😊

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Gordon Vala-Webb via groups.io
Sent: 13 April 2021 13:54
To: main@SIKM.groups.io
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

@Jonathan 

Thanks for the encouragement.

I must say, the combination of pseudoscience and maturity models plus low caffeine is not a happy one.

G
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Gordon Vala-Webb
 

@Jonathan 

Thanks for the encouragement.

I must say, the combination of pseudoscience and maturity models plus low caffeine is not a happy one.

G
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Jonathan Norman
 

Hahaha, thanks Gordon, you’ve made my day. Hurrah for your grumpiness!

 

BR

 

Jonathan

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Gordon Vala-Webb via groups.io
Sent: 13 April 2021 13:40
To: main@SIKM.groups.io
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

I have looked at the report in detail - but the methodology looks pretty suspect to me.

1) Survey size: They surveyed only 1,000 "employees." They don't report on the characteristics of the sample size, the population they are trying to measure (all employees everywhere?), and no mention of reliability / accuracy. So I would argue you can't make use of any of their numbers as representative of anything.

2) Survey structure: Their understanding of KM seems to be lacking - or they have a particular approach in mind that they want to further. For example - they asked if people would "prefer to work for an organization where employees share their unique work knowledge with each other." Maybe that unique knowledge is wrong / outmoded? Maybe that knowledge shouldn't be shared but baked in to the work process? Maybe there is other, better, knowledge to be had - that this 'unique' knowledge is simply the tip of the iceberg.

Feeling a bit grumpy (obviously) - so off for another coffee.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Cindy Young
 

Coffee is an excellent idea everyday!  :-)


On Tue, Apr 13, 2021 at 8:40 AM Gordon Vala-Webb <gvalawebb@...> wrote:
I have looked at the report in detail - but the methodology looks pretty suspect to me.

1) Survey size: They surveyed only 1,000 "employees." They don't report on the characteristics of the sample size, the population they are trying to measure (all employees everywhere?), and no mention of reliability / accuracy. So I would argue you can't make use of any of their numbers as representative of anything.

2) Survey structure: Their understanding of KM seems to be lacking - or they have a particular approach in mind that they want to further. For example - they asked if people would "prefer to work for an organization where employees share their unique work knowledge with each other." Maybe that unique knowledge is wrong / outmoded? Maybe that knowledge shouldn't be shared but baked in to the work process? Maybe there is other, better, knowledge to be had - that this 'unique' knowledge is simply the tip of the iceberg.

Feeling a bit grumpy (obviously) - so off for another coffee.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life




Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Gordon Vala-Webb
 

I have looked at the report in detail - but the methodology looks pretty suspect to me.

1) Survey size: They surveyed only 1,000 "employees." They don't report on the characteristics of the sample size, the population they are trying to measure (all employees everywhere?), and no mention of reliability / accuracy. So I would argue you can't make use of any of their numbers as representative of anything.

2) Survey structure: Their understanding of KM seems to be lacking - or they have a particular approach in mind that they want to further. For example - they asked if people would "prefer to work for an organization where employees share their unique work knowledge with each other." Maybe that unique knowledge is wrong / outmoded? Maybe that knowledge shouldn't be shared but baked in to the work process? Maybe there is other, better, knowledge to be had - that this 'unique' knowledge is simply the tip of the iceberg.

Feeling a bit grumpy (obviously) - so off for another coffee.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Chris Collison
 

Hi Jonathan,

Interesting report.  I am more persuaded by value created from accelerated onboarding than the piecemeal consolidation of hours (the 5.3 hours don’t all come in a convenient lump!).  I think people generally things to do in the ‘waiting time’ – some of which is productive, and some of which is a distraction which is good for wellbeing.

 

On the maturity model front, my advice would be to gather some examples (Straits Knowledge, APQC, UK Gov, other examples etc) and use them as references/sources in a workshop where your stakeholders build their own.  That way they get to contextualise the facets of KM most relevant to their organisation.  The ‘what does good really look like?’ conversations which arise from the process pay a huge engagement dividend, and it gets you over the passive resistance response of “oh but that model doesn’t quite fit us…’

 

Kind regards,

Chris

 

From: <main@SIKM.groups.io> on behalf of Jonathan Norman <jonathan.norman@...>
Reply to: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Tuesday, 13 April 2021 at 13:15
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Cindy Young
 

Jonathan,

That was such a great study and I've used it in my TEDx talk along with the Gallup report in 2017 for Workplace Productivity.  APQC has a great KMMM.

Regards,


Knowledge Management Maturity Baseline #maturity #institutionalization

Jonathan Norman
 

I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan


Re: Comms and messaging plan/approach for KM team #communications

Vandana Wadhawan
 

Hi Nikhil,

Thank you, would you be able to share more details measuring perception? Also, i would like to see a sample of email comms that you wrote about, if oyu caan share that. 

Thanks,
--
Vandana W


Re: Comms and messaging plan/approach for KM team #communications

Vandana Wadhawan
 

Hi Dan,

Thank you for this. I would like to receive the template please.
--
Vandana W


Re: "Dumbing Down a Resume"? plus bonus podcast announcement #podcast #jobs

Patrick Lambe
 

Tom: this is a great short guide Tom, thank you for sharing it. Would you object to me linking to it on our resources page when we host our ISKO Singapore Jobs Panel in May? (www.iskosg.org)

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 13 Apr 2021, at 12:11 PM, Tom Short <tshortconsulting@...> wrote:

Great, Nana. Let me know how you like it. And feel free to ask if you have any questions. Good luck. 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts



Re: "Dumbing Down a Resume"? plus bonus podcast announcement #podcast #jobs

 

Great, Nana. Let me know how you like it. And feel free to ask if you have any questions. Good luck. 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Interview Questions for International Project Professional #survey

Wajeeha Samar
 
Edited

Yes, you can send me at wajeehahussain42@...

I shall be very thankful to you.

Best Regards
-Wajeeha


Impact of remote work on knowledge transfer #knowledge-sharing #remote-work #COVID-19 #knowledge-transfer

Mareike
 

Hello everyone,

I'm studying technical economics at the university of applied science and am currently working on my master thesis. Within the thesis I’d like to asses possible impact of remote work on knowledge transfer, especially on tacit knowledge. Is there any recommendation on literature, papers, cases studies regarding this topic? 


Your answer is very much appreciated 

Best regards,

Mareike

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