Date   

Re: Working Out Loud - I can’t even hear myself think #information-overload #WOL

Robert L. Bogue
 

Tom – Are you okay if I forward your message to John Stepper to see what his thoughts are?  John and I correspond semi-regularly and I’d be interested in his perspective.  I agree with you … there’s a lot of loud and not always a lot of work…

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Want to be confident about your change management efforts?  https://ConfidentChangeManagement.com

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it (for free)

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Tom Short via groups.io
Sent: Thursday, April 15, 2021 10:43 AM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Working Out Loud - I can’t even hear myself think #information-overload #WOL

 

I wonder how many WOL adherents could actually articulate what the purpose of WOL is, and how it adds value to their efforts? 

The challenge I’ve seen with WOL (and honestly the issue I have with it), is that there’s a lot of energy devoted to the “out loud” part (very loud in some cases); and a lot of people “working out” what they should be doing part; but in the end very little by way of actual “work” getting done. 

WOL was a great rallying cry to drive adoption of tools like Slack, Yammer, Jabber, etc. Brilliant bit of marketing, really. And in it’s original form it had merit - merit that was all but lost once it was co-opted by those who used it to sell their wares; and end-users who adopted for myriad reasons that had not much to do with actual collaboration and working. My $0.02, anyways. 

--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Working Out Loud - I can’t even hear myself think #information-overload #WOL

 

I wonder how many WOL adherents could actually articulate what the purpose of WOL is, and how it adds value to their efforts? 

The challenge I’ve seen with WOL (and honestly the issue I have with it), is that there’s a lot of energy devoted to the “out loud” part (very loud in some cases); and a lot of people “working out” what they should be doing part; but in the end very little by way of actual “work” getting done. 

WOL was a great rallying cry to drive adoption of tools like Slack, Yammer, Jabber, etc. Brilliant bit of marketing, really. And in it’s original form it had merit - merit that was all but lost once it was co-opted by those who used it to sell their wares; and end-users who adopted for myriad reasons that had not much to do with actual collaboration and working. My $0.02, anyways. 

--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Moving from Jive to Microsoft 365 #ESN #knowledge-sharing #tools #SharePoint

 

I worked for Jive with customers on post-sale implementation planning and execution, helping them set it up and train their staff. It sounds like the EC has already made a firm commitment to M365, and is exploring collaboration options to replace Jive. 

Personally, if you’re not evaluating Slack and how that might fit into your needs, I’d strongly suggest taking a look at it. I’m involved in a global NGO effort right now that is using a combination of Slack, Trello, and Google Drive to coordinate a complex, global effort involving scores fo people across a couple of dozen different work streams. Pretty impressive. 

--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Working Out Loud - I can’t even hear myself think #information-overload #WOL

Dennis Pearce
 

There was some interest in having a peer assist or general discussion of this topic.  I would be willing to host a Zoom call for those who may be interested.  Given that we have such a globally dispersed membership, if you are interested in participating could you post where you are located and times and days of the week that you most prefer?  That way I can hopefully schedule a time that suits the most people.

Thanks,
Dennis Pearce


Re: Moving from Jive to Microsoft 365 #ESN #knowledge-sharing #tools #SharePoint

Dennis Pearce
 

I didn't exactly manage a move from one to the other, but for 6 years I was the Jive admin and community manager for Lexmark (about 12,000 employees worldwide), then changed jobs and for the last two years have been deploying M365 at Start Early, a U.S. nonprofit of about 350 employees.  At Lexmark we used Jive for team collaboration, org-wide collaboration, and intranet sites. What I find with M365 is that those capabilities are split among SharePoint, Yammer, and Teams, so it makes it harder to train people on how to use them.  Here at Start Early, we weren't really happy with Yammer so we never turned it on, and instead added another package (in our case Unily) to provide more of the org-wide social intranet capability.

There are many Jive ex-customers and ex-employees who mourn its acquisition by Aurea, because they pretty much drained the life out of it. It has some really unique collaboration features that I haven't been able to find anywhere else, such as its "structured outcomes" -- the ability to tag parts of a discussion as the place where a decision was made, task assigned, final, etc.  It seemed to have found a pretty good sweet spot between the heavily document and page focused intranet tools and the pure social discussion forum or activity streaming tools.

M365 is a lot stronger on the document management side than Jive, which if I recall doesn't even have folders.  And the fact that Teams, OneDrive, and SharePoint folders can easily sync with the user's desktop is a big selling point at my current organization.  But I find that getting folks to collaborate online instead of through email requires a lot more handholding and explanation than it did with Jive.

The Community Roundtable and the Chicago Online Community Professionals group both have lots of members with Jive experience who have moved to other platforms, including M365.  The Community Roundtable costs money to join, but the COCP is free (don't let the name bother you -- it was originally a group of Jive customers and employees who lived in Chicago but now has members from around the world).

Community Roundtable: https://communityroundtable.com/
Chicago Online Community Professionals: https://chicago-online-community-professionals.mn.co/

Dennis Pearce


Moving from Jive to Microsoft 365 #ESN #knowledge-sharing #tools #SharePoint

Dominic Doyle
 

Dear Community,

I wonder if anyone has managed a move from JIVE to Microsoft 365? I would be interested in learning more about your experiences. 

We use JIVE here at the European Commission as internal communication, community and knowledge sharing platform but are gradually introducing M365 and its myriad of apps. We are currently looking at both tools to see what are the advantages and disadvantages of both with a view to phasing out JIVE. Culturally we are a long way from where we need to be to take advantage but any insights or experiences would be very welcome.

Best,

Dominic


Re: World Bank examples? #case-studies

Ninez Piezas-Jerbi
 

Thanks so much, Bahar! I have added these to my list!

Best,
Ninez

On 14 Apr 2021, at 15:40, Bahar Salimova via groups.io <bsalimova=worldbank.org@groups.io> wrote:

Hello Ninez,

Thank you for this question. I recommend looking at our report on World Bank's Knowledge Flow published in 2019 - https://ieg.worldbankgroup.org/sites/default/files/Data/reports/kfc.pdf

It has both the examples of what has operationally worked well and where we recommended the World Bank to fine-tune its knowledge flow. A note that some institutional changes has happened in the World Bank since the release of this report, but I think it provide a good overview.

You may also look into our older report on Knowledge-Based Country Programs - https://ieg.worldbankgroup.org/sites/default/files/Data/Evaluation/files/kbcp_eval.pdf It is a but older but still shares some examples.

Hope this helps.

Best,

Bahar
-----Original Message-----
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Ninez Piezas-Jerbi
Sent: Saturday, April 10, 2021 2:28 AM
To: main@sikm.groups.io
Subject: [SIKM] World Bank examples?

[External]

Hello,

Was wondering if I could reach out to the experts in this community. Would you know of specific examples of World Bank KM initiatives that have directly and positively benefitted their Member States (and not just the bank itself)? If there are links to them that would be helpful.

I'd be so grateful.

Many thanks,
Ninez
World Trade Organization










Re: World Bank examples? #case-studies

Bahar Salimova
 

Hello Ninez,

Thank you for this question. I recommend looking at our report on World Bank's Knowledge Flow published in 2019 - https://ieg.worldbankgroup.org/sites/default/files/Data/reports/kfc.pdf

It has both the examples of what has operationally worked well and where we recommended the World Bank to fine-tune its knowledge flow. A note that some institutional changes has happened in the World Bank since the release of this report, but I think it provide a good overview.

You may also look into our older report on Knowledge-Based Country Programs - https://ieg.worldbankgroup.org/sites/default/files/Data/Evaluation/files/kbcp_eval.pdf It is a but older but still shares some examples.

Hope this helps.

Best,

Bahar

-----Original Message-----
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Ninez Piezas-Jerbi
Sent: Saturday, April 10, 2021 2:28 AM
To: main@sikm.groups.io
Subject: [SIKM] World Bank examples?

[External]

Hello,

Was wondering if I could reach out to the experts in this community. Would you know of specific examples of World Bank KM initiatives that have directly and positively benefitted their Member States (and not just the bank itself)? If there are links to them that would be helpful.

I'd be so grateful.

Many thanks,
Ninez
World Trade Organization


Re: "Dumbing Down a Resume"? plus bonus podcast announcement #podcast #jobs

Patrick Lambe
 

Thanks Tom!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 14 Apr 2021, at 12:52 PM, Tom Short <tshortconsulting@...> wrote:

Thank you, Patrick - I’m glad you like it. Regarding sharing it, of course - feel free to. (I noticed a couple of typos I need to clean up, and also realized I didn’t include my contact info on the cover or the closing page. I’ll make those adjustments and re-upload to the same link.). 

Good luck with the jobs panel.

--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts



Re: "Dumbing Down a Resume"? plus bonus podcast announcement #podcast #jobs

 

Thank you, Patrick - I’m glad you like it. Regarding sharing it, of course - feel free to. (I noticed a couple of typos I need to clean up, and also realized I didn’t include my contact info on the cover or the closing page. I’ll make those adjustments and re-upload to the same link.). 

Good luck with the jobs panel.

--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Murray Jennex
 

You can't get away from benchmarks and baseline models, it is how senior managers think and talk amongst themselves as none of them want to talk about their specific organization.  There are actually 3 levels of benchmarks and most times people only refer to the first level which are numbers and measures.  The second level is more useful, this level looks at lessons learned, good practices tied to performance, etc.  These are useful for talking to senior leaders.  The KM standard, just released, is a kind of benchmark and can be used for this purpose.....murray jennex



-----Original Message-----
From: Paul McDowall via groups.io <paul_mcdowall@...>
To: main@SIKM.groups.io
Sent: Tue, Apr 13, 2021 11:15 am
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #maturity #institutionalization

Hi Jonathan,
Once I had a hard time with one senior leader who thought there should be specific references and benchmarks and baseline models.  He did not, could not (would not?) understand that organizations were different and while benchmarks can give you some ideas, they are not in and of themselves the solution to every organization's issues and needs. Identifying the needs, opportunities and issues within the organization is the best place to start.  Having said that I heartily agree that 'factoids' (as one senior leader called them) can be used to illustrate some of the potential advantages of taking an informed, analytical examination of areas of need and opportunity to which KM can be addressed. I've used them myself but with some degree of discernment on how and when to use them. 
Best
Paul


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Murray Jennex
 

I found both reports very interesting and am still digesting them.  My dissertation back in the 90s looked at the impact of organizational memory (what KM was called at the time) on productivity.  I found many of the same problems and actually came up with some similar numbers.  My methodology was a longitudinal case study of an engineering organization so I went real deep into a single organization, my findings are solid but there are weaknesses in generalizing the results to all organizations.  I followed this up with a detailed study in a different organization on how to measure knowledge loss with departing employees, similar approach, similar weakness.  I've since done wider research into how to measure KM success, also with good results but some weakness. I've shared all this with the group before so am not trying to push it.  What I did want to say is that I did see things that could be used as measures of maturity.  I don't have time now to go into all of them but will say they are in the Jennex Olfman KM Success Model.  The item I will go into depth on is the one item I think is the most telling on maturity, and that is the likelihood that an employee will go to the KM system when they have a problem. The measure I used is based off the Perceived Benefit Model of Thompson, Higgins, and Howell (1991) which is based of the Theory of Reasoned Action (Triandis).  This model is useful as it recognizes that we are looking at voluntary usage and so if the members of the organization are saying that they will use the system when they have an issue then they are basically saying they trust the KMS and the knowledge retrieved from it.  The higher the perceived benefit the more mature the KMS as it shows that the KMS has appropriate knowledge that can be found and retrieved easily.  I like this measure as it removes the context specifics of the KM in a specific organization and just focuses on how well the KMS works.

As to factors that could go into KM maturity measures: leadership support and use, impact on business processes, alignment of KM with organizational strategy, constantly evolving KM and knowledge content strategies, search and retrieval functions, knowledge content and its vitality (how often it is added to, reviewed, etc.), automatic knowledge capture, security, etc.

My track at the HICSS conference has a minitrack that focuses on KM value and performance measurements so yes, I agree that maturity ties strongly to value.  Mature KM has defined and recognized value, immature KM may not.

Just some thoughts....murray jennex


-----Original Message-----
From: Elizabeth Winter <elizabeth.winter@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Tue, Apr 13, 2021 5:58 am
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

Hi, Gordon—

And as others have mentioned, APQC is a great source for info. on KM best practices. They offer members a maturity assessment your organization can perform to benchmark and complete once a year to assess your KM maturity.
Knowledge Management Capability Assessment Tool | APQC
 
Also, this study just published by Spiceworks / Ziff Davis may be of use. It is the one I’ve been looking for, for years: RE4MDJC (microsoft.com) Commissioned by Microsoft (in service of promoting their new SharePoint Syntex and Viva Topics products), it contains this “killer stat” (p. 12) I’ve been using with my organization to promote the strategic importance and business value of Knowledge Management:
 
 
 
Hope this helps!
Lizzi
LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jonathan Norman via groups.io
Sent: Tuesday, April 13, 2021 8:16 AM
To: main@SIKM.groups.io
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity
 
I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan



This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.


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Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Patrick Lambe
 

I heartily endorse Chris’ advice. 

There is no such thing as a "standard baseline" for KM, nor are there standard maturity markers. How could there be, if KM itself is by nature so context sensitive? 

There is no one size fits all KM in the real world. There is only KM that fits the challenges, needs and opportunities of your present context. So where a maturity model (I prefer capability framework) works at all, it is about characterising your current position in relation to needs, challenges, opportunities and strategic goals, identifying where you want to get to, and identifying capabilities that need to grow.

Maturity model descriptors can be mined from multiple sources, selected and used where relevant, but this needs to be a participatory process from within the organisation. You can use a technique such as the River Diagram technique to assess current capability gaps and capability goals, and then you can build out progress markers.

There are other issues with maturity models as well. When applied across a large organisation they tend to “flatten out” (i.e. average out) interesting and useful differences in KM capabilities across the organisation, thus concealing them. Those differences are your opportunities to transfer capabilities internally, so you’re not doing yourselves any favours by concealing them in the process. Maturity models should be handled with great care! More on this at 

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 13 Apr 2021, at 8:36 PM, Chris Collison <chris.collison@...> wrote:

Hi Jonathan,
Interesting report.  I am more persuaded by value created from accelerated onboarding than the piecemeal consolidation of hours (the 5.3 hours don’t all come in a convenient lump!).  I think people generally things to do in the ‘waiting time’ – some of which is productive, and some of which is a distraction which is good for wellbeing.
 
On the maturity model front, my advice would be to gather some examples (Straits Knowledge, APQC, UK Gov, other examples etc) and use them as references/sources in a workshop where your stakeholders build their own.  That way they get to contextualise the facets of KM most relevant to their organisation.  The ‘what does good really look like?’ conversations which arise from the process pay a huge engagement dividend, and it gets you over the passive resistance response of “oh but that model doesn’t quite fit us…’
 
Kind regards,
Chris
 
From: <main@SIKM.groups.io> on behalf of Jonathan Norman <jonathan.norman@...>
Reply to: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Tuesday, 13 April 2021 at 13:15
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity
 
I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan



Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Paul McDowall
 

Hi Jonathan,
Once I had a hard time with one senior leader who thought there should be specific references and benchmarks and baseline models.  He did not, could not (would not?) understand that organizations were different and while benchmarks can give you some ideas, they are not in and of themselves the solution to every organization's issues and needs. Identifying the needs, opportunities and issues within the organization is the best place to start.  Having said that I heartily agree that 'factoids' (as one senior leader called them) can be used to illustrate some of the potential advantages of taking an informed, analytical examination of areas of need and opportunity to which KM can be addressed. I've used them myself but with some degree of discernment on how and when to use them. 
Best
Paul


Re: Comms and messaging plan/approach for KM team #communications

Dan Ranta
 

Hi Vandana - happy to share with you.  Best - Daniel


On Tue, Apr 13, 2021 at 3:42 AM Vandana Wadhawan via groups.io <vandanawadhawan=yahoo.co.in@groups.io> wrote:
Hi Dan,

Thank you for this. I would like to receive the template please.
--
Vandana W



--
Daniel Ranta
Mobile:  603 384 3308


Re: Impact of remote work on knowledge transfer #remote-work #knowledge-transfer #knowledge-sharing

Cindy Young
 
Edited

Gordon,
 
Love the SECI!  I wrote about Nonaka, Takeuchi, SECI, and so much more on my dissertation and I teach it in my course Beginning Your Knowledge Management Journey.
 
Regards,
Cindy

On Tue, Apr 13, 2021 at 9:15 AM Gordon Vala-Webb <gvalawebb@...> wrote:
First, I hope you are reading Nonaka (and Takeuk) so that you understand what they proposed in 

Nonaka and Takeuk theorized that the creation of knowledge is the result of a continuous cycle of four integrated processes: externalization, internalization, combination, and socialization. These four knowledge conversion mechanisms are mutually complementary and interdependent that change according to the demands of context and sequence Source: http://www.nwlink.com/~donclark/history_knowledge/nonaka.html
This might be helpful:

Image source: https://medium.com/@jakobwolman/why-i-share-tacit-vs-explicit-knowledge-1783ba0ef2a0

2) You might want to take a look at "The Phases of Remote Adaptation" by Darren Murph (Jan 28 2021). He works at GitLab. I think it is an interesting guide as to how a company might move from "all in office(s)" to "all out of offices."  https://wrkfrce.com/the-phases-of-remote-adaptation/.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life

 

 


 


Re: Impact of remote work on knowledge transfer #remote-work #knowledge-transfer #knowledge-sharing

Gordon Vala-Webb
 
Edited

First, I hope you are reading Nonaka (and Takeuchi) so that you understand what they proposed in 

Nonaka and Takeuchi theorized that the creation of knowledge is the result of a continuous cycle of four integrated processes: externalization, internalization, combination, and socialization. These four knowledge conversion mechanisms are mutually complementary and interdependent that change according to the demands of context and sequence Source: http://www.nwlink.com/~donclark/history_knowledge/nonaka.html
This might be helpful:

Image source: https://medium.com/@jakobwolman/why-i-share-tacit-vs-explicit-knowledge-1783ba0ef2a0

2) You might want to take a look at "The Phases of Remote Adaptation" by Darren Murph (Jan 28 2021). He works at GitLab. I think it is an interesting guide as to how a company might move from "all in office(s)" to "all out of offices."  https://wrkfrce.com/the-phases-of-remote-adaptation/.
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Elizabeth Winter
 

Sorry, Jonathan, not Gordon—you were the one who asked the question. Low caffeine here, too. 😊

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter via groups.io
Sent: Tuesday, April 13, 2021 8:58 AM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

Hi, Gordon—


And as others have mentioned, APQC is a great source for info. on KM best practices. They offer members a maturity assessment your organization can perform to benchmark and complete once a year to assess your KM maturity.
Knowledge Management Capability Assessment Tool | APQC

 

Also, this study just published by Spiceworks / Ziff Davis may be of use. It is the one I’ve been looking for, for years: RE4MDJC (microsoft.com) Commissioned by Microsoft (in service of promoting their new SharePoint Syntex and Viva Topics products), it contains this “killer stat” (p. 12) I’ve been using with my organization to promote the strategic importance and business value of Knowledge Management:

 

 

 

Hope this helps!

Lizzi

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jonathan Norman via groups.io
Sent: Tuesday, April 13, 2021 8:16 AM
To: main@SIKM.groups.io
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan

 



This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Elizabeth Winter
 

Hi, Gordon—


And as others have mentioned, APQC is a great source for info. on KM best practices. They offer members a maturity assessment your organization can perform to benchmark and complete once a year to assess your KM maturity.
Knowledge Management Capability Assessment Tool | APQC

 

Also, this study just published by Spiceworks / Ziff Davis may be of use. It is the one I’ve been looking for, for years: RE4MDJC (microsoft.com) Commissioned by Microsoft (in service of promoting their new SharePoint Syntex and Viva Topics products), it contains this “killer stat” (p. 12) I’ve been using with my organization to promote the strategic importance and business value of Knowledge Management:

 

 

 

Hope this helps!

Lizzi

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Jonathan Norman via groups.io
Sent: Tuesday, April 13, 2021 8:16 AM
To: main@SIKM.groups.io
Subject: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

I saw this intriguing piece of research - which was published a year or two ago: Inefficient Knowledge Sharing Costs Businesses $47 Million Annually (panopto.com) and I wondered whether anyone has come across any kind of KM maturity baseline for teams and organizations? Any advice or links gratefully received. Jonathan




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments.


Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.


Re: Knowledge Management Maturity Baseline #maturity #institutionalization

Jonathan Norman
 

Indeed! 😊

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Gordon Vala-Webb via groups.io
Sent: 13 April 2021 13:54
To: main@SIKM.groups.io
Subject: Re: [SIKM] Knowledge Management Maturity Baseline #guidelines #institutionalization #maturity

 

@Jonathan 

Thanks for the encouragement.

I must say, the combination of pseudoscience and maturity models plus low caffeine is not a happy one.

G
--
Gordon Vala-Webb
Building Smarter Organizations
How to lead your zombie organization back to life

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