Date   

Re: Exceptional KM Examples #question #case-studies

Cindy Young
 

John,

One of my students last year worked for the IRS where she was a KM project manager.  Everything she shared with me about their program was good and I was impressed by the cultural aspects she shared with me as well.

Regards,
Cindy

On Mon, Aug 2, 2021 at 7:13 AM John Antill <jantill4@...> wrote:
Stan
The IRS and NASA have an exceptional KM programs.
John Antill
M.S. KM
MCKM, CKS IA KT
Kent State MS KM Advisory Board Member
256-541-1229


On Mon, Aug 2, 2021 at 5:56 AM Stan Garfield via groups.io <stangarfield=gmail.com@groups.io> wrote:
I recently received this question: Which organizations are truly exceptional in practicing knowledge management?

How would you respond? Thanks.

CAUTION: EXTERNAL SENDER Do not click any links, open any attachments, or REPLY to the message unless you trust the sender and know the content is safe.


Re: Exceptional KM Examples #question #case-studies

John Antill
 

Stan
The IRS and NASA have an exceptional KM programs.
John Antill
M.S. KM
MCKM, CKS IA KT
Kent State MS KM Advisory Board Member
256-541-1229


On Mon, Aug 2, 2021 at 5:56 AM Stan Garfield via groups.io <stangarfield=gmail.com@groups.io> wrote:
I recently received this question: Which organizations are truly exceptional in practicing knowledge management?

How would you respond? Thanks.

CAUTION: EXTERNAL SENDER Do not click any links, open any attachments, or REPLY to the message unless you trust the sender and know the content is safe.


Exceptional KM Examples #question #case-studies

Stan Garfield
 

I recently received this question: Which organizations are truly exceptional in practicing knowledge management?

How would you respond? Thanks.


Re: Ontology #taxonomy

 

I am also finishing a podcast with Seth where we talk about the book and Taxonomy/Ontology/AI. 

If interested, we can push it to this group. It is a great discussion about how you get support in your organization for projects that are somewhat ambiguous but critical for success  


On Friday, July 30, 2021, 14:35, Jane Dysart <jane@...> wrote:

And here’s Seth’s discussion about the book and those topics in the Dysart & Jones Nexter Chat!

https://dysartjones.com/2020/07/organizing-data-information-with-ai/

Enjoy!

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Seth Earley
Sent: July 30, 2021 2:20 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Ontology #taxonomy

 

Martin,

 

My book – The AI Powered Enterprise – discusses ontologies in detail.  Bit Rambusch, head of Global support Services and Knowledge Management at Dell (https://www.linkedin.com/in/bitrambusch/ )had this to say about the book:

 

----------------

As an executive working on #digitaltransformationstrategy, I would highly recommend Seth Earley's book. It has been a foundational element of our ability to learn, develop and implement strategies to support our acceleration of #personalization#artificialintelligence and #machinelearning at a global scale. Your infrastructure architecture strategy needs to be rock solid and in place if you expect to scale your capabilities! #knowledgemanagement #ai  ( https://www.linkedin.com/feed/update/urn:li:activity:6820845298915647489/ )
------------------- 

 

He had originally reached out to let me know it had specifically been helpful in communicating the role of ontologies to business leaders at Dell.  

 

If you would like to receive a copy, send a mailing address to seth@... and I will get one out to you. 

 

(I’ll make the same offer to the rest of the group but would need to limit to about 10 folks -in case there are a lot of requests.  Typically there are not so I am not too concerned… <smile>)

 

Seth

 

Seth Earley

CEO – Earley Information Science

AWARD WINNING AUTHOR of The AI-Powered Enterprise

________________________________________________

Cell: 781-820-8080

Email: seth@...  

Web: www.earley.com

LinkedIn: https://www.linkedin.com/in/sethearley

 

Available now

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Martin Dugage via groups.io
Sent: Wednesday, July 28, 2021 2:52 PM
To: main@SIKM.groups.io
Subject: [SIKM] ontology #taxonomy

 

Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,

Martin.


Virus-free. www.avast.com


Re: Knowledge management system types in Public Institutions #question #public-sector

Stan Garfield
 


Re: MS Teams Attendance Tracking and GDPR #tools

Stan Garfield
 

Kim, I posted your query on LinkedIn and received this response:
(edited)
I know which feature you mean. GDPR is about personal data: collecting, processing, storing; and the conditions under which you comply. In that particular case, the first question is about if it is reasonable to use the data. If you use it to get attendance during training sessions and record it later in a LMS to provide a reliable training history, it could be considered a good reason because it is similar to roosters in a classroom training. But, this feature cannot be turned on only for that reason. It's either all or nothing. Same applies to the webinar attendance report which is based on the same feature. As long as MS does not implement a method to turn it on for a certain purpose by a group of people based on a policy, I guess there is no way to handle it complying with GDPR.


Re: Ontology #taxonomy

Seth Earley
 

Thanks Jane for sending that out.  There are a boatload of podcasts, interviews and articles in addition to this one if anyone is interested in the info rather than the physical book (These days that’s like buying music on vinyl .  Very old school/retro but I still love physical books. Virtual gets lost - but with physical I can look at a book an author has sent me daily and feel guilty about not reading it <smile>). 

The best quick resource is GetAbstracts.com.  Someone posted an abstract of that abstract on LinkedIn if you are reeaalllly  impatient.  

Please reach out via email and/or connect with me on https://www.linkedin.com/in/sethearley if you are on the market for projects as a contractor or interested in FT work 

<begin shameless plug> 

(And of course if you want to talk shop or need assistance on an initiative). 

<end shameless plug> 

(I suppose it’s all shameless self promotion but at least I offered a book)

Seth

781-820-8080


Seth Earley 



On Jul 30, 2021, at 2:35 PM, Jane Dysart via groups.io <jane@...> wrote:



And here’s Seth’s discussion about the book and those topics in the Dysart & Jones Nexter Chat!

https://dysartjones.com/2020/07/organizing-data-information-with-ai/

Enjoy!

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Seth Earley
Sent: July 30, 2021 2:20 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Ontology #taxonomy

 

Martin,

 

My book – The AI Powered Enterprise – discusses ontologies in detail.  Bit Rambusch, head of Global support Services and Knowledge Management at Dell (https://www.linkedin.com/in/bitrambusch/ )had this to say about the book:

 

----------------

As an executive working on #digitaltransformationstrategy, I would highly recommend Seth Earley's book. It has been a foundational element of our ability to learn, develop and implement strategies to support our acceleration of #personalization#artificialintelligence and #machinelearning at a global scale. Your infrastructure architecture strategy needs to be rock solid and in place if you expect to scale your capabilities! #knowledgemanagement #ai  ( https://www.linkedin.com/feed/update/urn:li:activity:6820845298915647489/ )
------------------- 

 

He had originally reached out to let me know it had specifically been helpful in communicating the role of ontologies to business leaders at Dell.  

 

If you would like to receive a copy, send a mailing address to seth@... and I will get one out to you. 

 

(I’ll make the same offer to the rest of the group but would need to limit to about 10 folks -in case there are a lot of requests.  Typically there are not so I am not too concerned… <smile>)

 

Seth

 

Seth Earley

CEO – Earley Information Science

AWARD WINNING AUTHOR of The AI-Powered Enterprise

________________________________________________

Cell: 781-820-8080

Email: seth@...  

Web: www.earley.com

LinkedIn: https://www.linkedin.com/in/sethearley

 

<image001.jpg>

Available now

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Martin Dugage via groups.io
Sent: Wednesday, July 28, 2021 2:52 PM
To: main@SIKM.groups.io
Subject: [SIKM] ontology #taxonomy

 

Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,

Martin.

<image003.png>


Virus-free. www.avast.com


Re: Ontology #taxonomy

Jane Dysart
 

And here’s Seth’s discussion about the book and those topics in the Dysart & Jones Nexter Chat!

https://dysartjones.com/2020/07/organizing-data-information-with-ai/

Enjoy!

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Seth Earley
Sent: July 30, 2021 2:20 PM
To: main@SIKM.groups.io
Subject: Re: [SIKM] Ontology #taxonomy

 

Martin,

 

My book – The AI Powered Enterprise – discusses ontologies in detail.  Bit Rambusch, head of Global support Services and Knowledge Management at Dell (https://www.linkedin.com/in/bitrambusch/ )had this to say about the book:

 

----------------

As an executive working on #digitaltransformationstrategy, I would highly recommend Seth Earley's book. It has been a foundational element of our ability to learn, develop and implement strategies to support our acceleration of #personalization#artificialintelligence and #machinelearning at a global scale. Your infrastructure architecture strategy needs to be rock solid and in place if you expect to scale your capabilities! #knowledgemanagement #ai  ( https://www.linkedin.com/feed/update/urn:li:activity:6820845298915647489/ )
------------------- 

 

He had originally reached out to let me know it had specifically been helpful in communicating the role of ontologies to business leaders at Dell.  

 

If you would like to receive a copy, send a mailing address to seth@... and I will get one out to you. 

 

(I’ll make the same offer to the rest of the group but would need to limit to about 10 folks -in case there are a lot of requests.  Typically there are not so I am not too concerned… <smile>)

 

Seth

 

Seth Earley

CEO – Earley Information Science

AWARD WINNING AUTHOR of The AI-Powered Enterprise

________________________________________________

Cell: 781-820-8080

Email: seth@...  

Web: www.earley.com

LinkedIn: https://www.linkedin.com/in/sethearley

 

Available now

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Martin Dugage via groups.io
Sent: Wednesday, July 28, 2021 2:52 PM
To: main@SIKM.groups.io
Subject: [SIKM] ontology #taxonomy

 

Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,

Martin.


Virus-free. www.avast.com


Re: Ontology #taxonomy

Seth Earley
 

Martin,

 

My book – The AI Powered Enterprise – discusses ontologies in detail.  Bit Rambusch, head of Global support Services and Knowledge Management at Dell (https://www.linkedin.com/in/bitrambusch/ )had this to say about the book:

 

----------------

As an executive working on #digitaltransformationstrategy, I would highly recommend Seth Earley's book. It has been a foundational element of our ability to learn, develop and implement strategies to support our acceleration of #personalization#artificialintelligence and #machinelearning at a global scale. Your infrastructure architecture strategy needs to be rock solid and in place if you expect to scale your capabilities! #knowledgemanagement #ai  ( https://www.linkedin.com/feed/update/urn:li:activity:6820845298915647489/ )
------------------- 

 

He had originally reached out to let me know it had specifically been helpful in communicating the role of ontologies to business leaders at Dell.  

 

If you would like to receive a copy, send a mailing address to seth@... and I will get one out to you. 

 

(I’ll make the same offer to the rest of the group but would need to limit to about 10 folks -in case there are a lot of requests.  Typically there are not so I am not too concerned… <smile>)

 

Seth

 

Seth Earley

CEO – Earley Information Science

AWARD WINNING AUTHOR of The AI-Powered Enterprise

________________________________________________

Cell: 781-820-8080

Email: seth@...  

Web: www.earley.com

LinkedIn: https://www.linkedin.com/in/sethearley

 

Available now

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Martin Dugage via groups.io
Sent: Wednesday, July 28, 2021 2:52 PM
To: main@SIKM.groups.io
Subject: [SIKM] ontology #taxonomy

 

Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,

Martin.


Re: Return on engagement #engagement #value

Stephen Bounds
 

Hi Martin,

Two points:

  1. There's decent evidence that measuring psychosocial safety would be a decent proxy measurement on what you're looking for. Check out this recent RealKM article discussing a nice study on the relationship.

  2. I don't really agree that it is impossible to measure errors avoided, as long as there's a definable, repeatable event and a way to determine whether outcomes were positive or negative. Even if the knowledge failure leading to an error happened some way upstream of the event itself, you can still assess the events and the results of various systemic interventions on them (I like the RROI approach but there are others).

If psychosocial safety resonates, I can point you to some people well-placed to talk about it...

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 30/07/2021 2:58 am, Martin Dugage wrote:

[Edited Message Follows]

Dear sikm-ers

I am trying to set up a non-paying conference in Paris on the topic of KM and time management. I have often been sad to witness that our top managers understand only one side of KM, the one that has to do with efficiency: not reinventing the wheel, reusing what we know and blah blah. The other side of the coin, which is often far more relevant has to do with risk management and long term survival: avoiding mistakes already made in the past. You only build schools in places where you want to settle for a very long time.

The problem is that efficiency is easy to measure and manage. There are tons of KPIs for this. But measuring the errors you did NOT commit is impossible. So KM programs tend to become subsets of operational effectiveness programs, with a lot of processes, methods and tools, and few communities of practice. 

The way learning institutions go around this problem is examinations, when every student faces the same problem to solve and errors get measured by comparison. But we don’t have these kinds of “moments of truth” inside organizations, with the possible exception of winning or loosing a deal, if your client tels you the truth about the reasons why you won or lost. So you go around the issue with telling stories about how a given success of the organization can be partly attributed to KM, or statistics showing that since the KM program was implemented, sales have increased and clients are happy. But most of the time you just stick to KPIs measuring efficiency, as if the number of math book pages turned by minute was a good indicator of you chances of passing the math test.

My personal feeling is that employee engagement is a good indicator of the effectiveness of a KM policy, because engagement is based on a feeling of autonomy, personal mastery and confidence in the future, which is precisely what KM is supposed to deliver. However, I don’t see many organizations out there who are really inspired by the idea of measuring employee engagement - except maybe the armed forces - and use the somewhat fuzzy concept of “return on engagement”. And I do not know of any organization who makes a direct connection between KM deployment and employee engagement.

So here is my question to you: do you know any expert on the topic of “return on engagement” (RoE) who could talk about his/her real life experience on measuring engagement and RoE in relation with a KM policy for about 30 minutes max, questions included ? This would happen towards the end of November 2021 in Paris, France…

Sorry for the long message ;)

Rgds,

Martin


Re: Ontology #taxonomy

 

Hi Martin,

I have created several taxonomies for mid-size and larger companies among them F. Hoffmann-La Roche and the Swiss power producer CKW.ch

For more information please look at www.aht.ch into the KM section: https://www.aht.ch/knowledge-resources-for-executives/

Regards,
Pavel

 
Thanks! 

On Wed, Jul 28, 2021 at 9:46 PM Julien Tremblay-McLellan <jtremc@...> wrote:
Hi Martin,

You are in luck, there is an extensive talent pool in Europe for your request.

A lot of those people, especially the developers are active in the Semantic Mediawiki community. I am ccing Bernard Krabina @  krabina@... on this email. You should reach out to him as he knows the European scene extensively. He is the organizer of several conferences and active in the community and from what I could see, this is the bleeding edge of ontology since SMW is ideal for ontology prototyping.

Regards,



On Wed., Jul. 28, 2021, 2:51 p.m. Martin Dugage, <mrdugage@...> wrote:
Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,
Martin.
--
Rgds _Martin R. Dugage

-- 
Dr. Pavel Kraus
Präsident SKMF
SWISS KNOWLEDGE MANAGEMENT FORUM
www.skmf.net


Re: Return on engagement #engagement #value

Barbara Fillip
 

Hi Martin,
From a KM perspective, we measure engagement in our Yammer platform as a key indicator for one of two key KM objectives:  nurturing healthy knowledge networks.  However, since the platform is both meant for technical knowledge sharing and more informal connections across the company through a mix of formal/structured and more informal communities, the employee engagement goes beyond that I am focused on from a KM perspective, which is technical knowledge flows.  The Yammer platform gives you some aggregate engagement data, which is a nice starting point but once you dig into the details of engagement in specific communities within the network and you do an analysis of conversations, that's where the analytical value really emerges.  We focused our analysis on the best performing communities, high-value conversations, and interviewed our Yammer champions (most actively engaged Yammer users).   This allowed us to provide very specific examples of engagement that clearly added value (saved time, connected projects across organizational boundaries, identified hard-to-find expertise, etc...).  The combination of anecdotal evidence of impact, data that shows aggregate growth of network engagement and some interesting benchmarking as well as exceptional support from our CEO have come together to allow us (KM team) to make a very strong case for employee and leadership engagement in our primary enterprise wide collaboration tool (Yammer) and a clear case that the specific kind of engagement we are encouraging is directly tied to organizational objectives (if not directly tied to financial goals).

Not sure this is an answer to your question but it was fresh on my mind.
Best,

On Thu, Jul 29, 2021 at 1:01 PM Martin Dugage <mrdugage@...> wrote:

[Edited Message Follows]

Dear sikm-ers

I am trying to set up a non-paying conference in Paris on the topic of KM and time management. I have often been sad to witness that our top managers understand only one side of KM, the one that has to do with efficiency: not reinventing the wheel, reusing what we know and blah blah. The other side of the coin, which is often far more relevant has to do with risk management and long term survival: avoiding mistakes already made in the past. You only build schools in places where you want to settle for a very long time.

The problem is that efficiency is easy to measure and manage. There are tons of KPIs for this. But measuring the errors you did NOT commit is impossible. So KM programs tend to become subsets of operational effectiveness programs, with a lot of processes, methods and tools, and few communities of practice. 

The way learning institutions go around this problem is examinations, when every student faces the same problem to solve and errors get measured by comparison. But we don’t have these kinds of “moments of truth” inside organizations, with the possible exception of winning or loosing a deal, if your client tels you the truth about the reasons why you won or lost. So you go around the issue with telling stories about how a given success of the organization can be partly attributed to KM, or statistics showing that since the KM program was implemented, sales have increased and clients are happy. But most of the time you just stick to KPIs measuring efficiency, as if the number of math book pages turned by minute was a good indicator of you chances of passing the math test.

My personal feeling is that employee engagement is a good indicator of the effectiveness of a KM policy, because engagement is based on a feeling of autonomy, mastery and confidence in the long term future of the organization, which is precisely what KM is supposed to deliver. However, I don’t see many organizations out there who are really inspired by the idea of measuring employee engagement - except maybe the armed forces - and use the somewhat fuzzy concept of “return on engagement”. And I do not know of any organization who makes a direct connection between KM deployment and employee engagement.

So here is my question to you: do you know any expert on the topic of “return on engagement” (RoE) who could talk about his/her real life experience on measuring engagement and RoE in relation with a KM policy for about 30 minutes max, questions included ? This would happen towards the end of November 2021 in Paris, France…

Sorry for the long message ;)

Rgds,

Martin


Re: Return on engagement #engagement #value

 

Hello Martin - interesting proposal. 
You wrote:
However, I don’t see many organizations out there who are really inspired by the idea of measuring employee engagement - except maybe the armed forces - and use the somewhat fuzzy concept of “return on engagement”

Regarding measuring employee engagement, I would guess that every company in the Fortune 500 has an employee engagement program in place, and spends a good deal of time and money measuring it on an annual basis if not more frequently. 

As for quantifying the value of return on engagement (RoE), the easiest way to think about how employee engagement relates to profitability is along two dimensions:

1. Discretionary effort - engaged employees go above and beyond what's asked of them, thereby improving productivity and increasing the quality of their efforts. 

2. Intention to stay - engaged employees are less likely to actively search for work outside their current employer, leading to a reduction in employee turnover and resulting reduced recruiting and onboarding costs, and lost productivity due to new-hire ramp-up. 

As for making a direct connection between KM and EE, perhaps the reason you don't know of any companies that have made this connection is because no one has identified EE as a stated objective for a KM initiative. Certainly KM initiatives aimed at increasing collaboration, for instance, could be easily connected with increased EE. 

Good luck with your conference. 

--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Return on engagement #engagement #value

Martin Dugage
 
Edited

Dear sikm-ers

I am trying to set up a non-paying conference in Paris on the topic of KM and time management. I have often been sad to witness that our top managers understand only one side of KM, the one that has to do with efficiency: not reinventing the wheel, reusing what we know and blah blah. The other side of the coin, which is often far more relevant has to do with risk management and long term survival: avoiding mistakes already made in the past. You only build schools in places where you want to settle for a very long time.

The problem is that efficiency is easy to measure and manage. There are tons of KPIs for this. But measuring the errors you did NOT commit is impossible. So KM programs tend to become subsets of operational effectiveness programs, with a lot of processes, methods and tools, and few communities of practice. 

The way learning institutions go around this problem is examinations, when every student faces the same problem to solve and errors get measured by comparison. But we don’t have these kinds of “moments of truth” inside organizations, with the possible exception of winning or loosing a deal, if your client tels you the truth about the reasons why you won or lost. So you go around the issue with telling stories about how a given success of the organization can be partly attributed to KM, or statistics showing that since the KM program was implemented, sales have increased and clients are happy. But most of the time you just stick to KPIs measuring efficiency, as if the number of math book pages turned by minute was a good indicator of you chances of passing the math test.

My personal feeling is that employee engagement is a good indicator of the effectiveness of a KM policy, because engagement is based on a feeling of autonomy, personal mastery and confidence in the future, which is precisely what KM is supposed to deliver. However, I don’t see many organizations out there who are really inspired by the idea of measuring employee engagement - except maybe the armed forces - and use the somewhat fuzzy concept of “return on engagement”. And I do not know of any organization who makes a direct connection between KM deployment and employee engagement.

So here is my question to you: do you know any expert on the topic of “return on engagement” (RoE) who could talk about his/her real life experience on measuring engagement and RoE in relation with a KM policy for about 30 minutes max, questions included ? This would happen towards the end of November 2021 in Paris, France…

Sorry for the long message ;)

Rgds,

Martin


Re: Ontology #taxonomy

Martin Dugage
 

Thanks! 

On Wed, Jul 28, 2021 at 9:46 PM Julien Tremblay-McLellan <jtremc@...> wrote:
Hi Martin,

You are in luck, there is an extensive talent pool in Europe for your request.

A lot of those people, especially the developers are active in the Semantic Mediawiki community. I am ccing Bernard Krabina @  krabina@... on this email. You should reach out to him as he knows the European scene extensively. He is the organizer of several conferences and active in the community and from what I could see, this is the bleeding edge of ontology since SMW is ideal for ontology prototyping.

Regards,



On Wed., Jul. 28, 2021, 2:51 p.m. Martin Dugage, <mrdugage@...> wrote:
Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,
Martin.

--
Rgds _Martin R. Dugage


Knowledge management system types in Public Institutions #question #public-sector

Wendwesen Endale
 

Dear Teams.
We as a team, are working towards knowledge management experiences Benchmarking activity to get types of Knowledge management tools and systems applied in Public Governmental Institutions.
We appreciate it if anyone recommends resources and links to any public institutions Knowledge management systems aware of.
Thank you in advance !


Re: Ontology #taxonomy

Julien Tremblay-McLellan
 

Hi Martin,

You are in luck, there is an extensive talent pool in Europe for your request.

A lot of those people, especially the developers are active in the Semantic Mediawiki community. I am ccing Bernard Krabina @  krabina@... on this email. You should reach out to him as he knows the European scene extensively. He is the organizer of several conferences and active in the community and from what I could see, this is the bleeding edge of ontology since SMW is ideal for ontology prototyping.

Regards,



On Wed., Jul. 28, 2021, 2:51 p.m. Martin Dugage, <mrdugage@...> wrote:
Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,
Martin.


Ontology #taxonomy

Martin Dugage
 

Dear SIKM members
In my company (Framatome - we design and build nuclear reactors), we are in the process of launching an "ontology initiative". The intent is to build a top level data model that could be used across many knowledge bases of the company as a standard classification structure. In essence, it is about building a set of about 20-30 homogeneous taxonomies, for example "company activity", "manufacturing process", "organization", "product", "method/tool" etc... where different classes would be related to one another, such as hereunder on a simple example.
The idea is of course to both to enforce better interoperabilty of our knowledge bases, and to improve collaboration across the company through the use of a common dictionary of metadata, tags and keywords.
In essence,it is about building Framatome's "lingua franca".
We have two issues with this project
A- very few people in my company understand the concepts of terminology, taxonomy, ontology, or knowledge graphs. So gathering a team of passionate people around such an initiative is hard, and we cannot have all the stakeholders involved.
B- we believe we need some form of coaching to facilitate our working group, chartered to develop a high-level ontology starting from a set of classification taxonomies that are often used inside the company, with of course some variations from one knowledge base to another.
So my question to you is: do you have a contact with a taxonomy/ontology consultant who could help run our various workshops ? And if this person could be based in France, Germany or the UK, it would be even better.
I look forward to your valuable advice.
Many thanks in advance, and warm regards,
Martin.


Re: MS Teams Attendance Tracking and GDPR #tools

Stan Garfield
 

On Thu, Jul 22, 2021 at 10:18 AM, Kim Glover wrote:
For those who are using Office 365 Teams, have any of you turned on the feature that allows the tracking of attendance, and if so, did you take any specific steps to ensure compliance with GDPR requirements?
Kim, thanks for the kind words and for posting your question.  I hope that others will provide some responses.


Re: Best corporate expertise finder tools and service providers? #expertise-location

Jonathan Gordon-Till
 

Hi Jules
Take a look at Starmind (starmind.ai). It's a tool that uses AI to create a 'neural network' of association between people and concepts, based on digital content to which it has access (e.g. intranet files). It attempts to standardize vocabulary differences and spelling errors. Users can then use it to find out who (in the internal network) is likely to know about X, or what concepts has person Y worked on? So whilst it may not tell you who is a true expert (which is subjective anyway), it's a good starting point. It also avoids the need to maintain profiles. There is a cost unfortunately.
Happy to connect separately.
Regards

Jonathan Gordon-Till / UK

721 - 740 of 9974