Date   

Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Raquel Balceiro
 

Good morning everyone. 

Thank you so much for the many suggestions. I will study in depth and evaluate each of them.
Let me tell you a little about the project. We identified a difficulty in the adoption of internal procedures that had been reviewed and we realized, through some focus groups, that the issue could be related to some informal leadership.We internally surveyed who these leaders were and developed a solution to bring them close to the project.

Revisiting this result and producing a lesson learned report of the project, we decided to research the tools available in the market. Thus, we can gain effectiveness in the next opportunities.
If necessary for my evaluation, I will definitely contact you to learn more about the suggested tools.

Thank you very much to all. Greetings.
Raquel Balceiro
Petrobras


Em sáb., 22 de jan. de 2022 às 16:42, Valdis Krebs via groups.io <orgnet9=yahoo.com@groups.io> escreveu:

Hello Raquel,

We have been doing applied/practical social network analysis [SNA] in organizations of all sizes, around the world, for 30 years.  This article of mine seems to be the most popular amongst folks wanting to understand what is possible with SNA in business organizations.

More articles that share our experience with organizational networks are available here: http://orgnet.com/stories.html

In addition to network science we have always taken a complex systems and knowledge management/diffusion view of intra/inter-organizational networks.  I would gladly discuss your project if you would like.



Shawn,

Thanks for the kind words!



Valdis

Valdis Krebs
Orgnet, LLC


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Valdis Krebs
 

Hello Raquel,

We have been doing applied/practical social network analysis [SNA] in organizations of all sizes, around the world, for 30 years.  This article of mine seems to be the most popular amongst folks wanting to understand what is possible with SNA in business organizations.

More articles that share our experience with organizational networks are available here: http://orgnet.com/stories.html

In addition to network science we have always taken a complex systems and knowledge management/diffusion view of intra/inter-organizational networks.  I would gladly discuss your project if you would like.



Shawn,

Thanks for the kind words!



Valdis

Valdis Krebs
Orgnet, LLC


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

John Hovell
 

Hi Rachel, I’d second all the tools mentioned so far and I would add in nodeXL and ucinet/netdraw.




Thanks,
John

On Jan 22, 2022, at 4:40 AM, Chris Collison <chris.collison@...> wrote:


Hi Rachel,
I use ONASurveys to manage the data collection and Gephi for the data visualisation and stats. 
All the best,
Chris 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Ginetta Gueli via groups.io <ginetta.gueli@...>
Sent: Saturday, January 22, 2022 9:36:06 AM
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA
 
Hi Rachel,
you might want to contact GuruScan (https://guruscan.nl/). The company is owned by a brilliant KMer Bart Verheijen (https://www.linkedin.com/in/bart-verheijen-3855193/). If you want I can create the connection. Just le me know, maybe with a private message, so I see it immediately in my email address.

All the best,
Ginetta




--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Chris Collison
 

Hi Rachel,
I use ONASurveys to manage the data collection and Gephi for the data visualisation and stats. 
All the best,
Chris 


From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Ginetta Gueli via groups.io <ginetta.gueli@...>
Sent: Saturday, January 22, 2022 9:36:06 AM
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA
 
Hi Rachel,
you might want to contact GuruScan (https://guruscan.nl/). The company is owned by a brilliant KMer Bart Verheijen (https://www.linkedin.com/in/bart-verheijen-3855193/). If you want I can create the connection. Just le me know, maybe with a private message, so I see it immediately in my email address.

All the best,
Ginetta




--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Ginetta Gueli
 

Hi Rachel,
you might want to contact GuruScan (https://guruscan.nl/). The company is owned by a brilliant KMer Bart Verheijen (https://www.linkedin.com/in/bart-verheijen-3855193/). If you want I can create the connection. Just le me know, maybe with a private message, so I see it immediately in my email address.

All the best,
Ginetta




--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Grazyna Wykowska
 

Hi Raquel,

I used gephi for analyzing and visualizing the expert network in a specific domain. The tool is open source and relatively easy to use. 
https://gephi.org/ 

Please let us know which tool you decided to proceed with and your experiences.

Cheers,
Grazyna

Grazyna Wykowska
Knowledge Management Lead  
Hamburg Port Authority



On Sat, 22 Jan 2022, 06:06 Shawn Cunningham, <sc@...> wrote:
Dear Raquel,
I have in the past used the software developed by Valdis Krebs. A quick google search will help you to see the kinds of projects he’s been involved with in the past. Valdis can be reached at valdis@... and his website is at http://orgnet.com . In the past his advice was really valuable to me. I used his software app for SNA analysis about 5 years ago on a Windows platform. I am not sure if his software is working on the most recent Apple OS.

Best wishes, 

Shawn 


Dr. Shawn Cunningham 

Mobile: +27 82 902 4200

Want to have a quick chat? Just pick a slot here

Researcher and process consultant with Mesopartner

Professor of Practice
DST/NRF/Newton Fund Trilateral Chair in Transformative Innovation, the 4IR and Sustainable Development, 
College of Business and Economics, University of Johannesburg

Project lead of the Technological Change and Innovation System Observatory implemented by TIPS and Mesopartner 












On 22 Jan 2022, at 00:14, Raquel Balceiro <raqbalceiro@...> wrote:

Hello everyone,

I hope you're alright. Do you recommend any tools to support projects
that focus on Social Network Analysis or Value Networks?
I'd appreciate your suggestions.

Regards,
Raquel Balceiro
Petrobras
rbalceiro@...


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Andy Farnsworth
 

Hi Raquel,

I'm partial to Kumu. It's free for public graphs (reasonably priced for private graphs), and it's handy for all sorts of system mapping applications in addition to SNA. Here's a Kumu blog post on the SNA functionality and a more detailed look at the various metrics that are inherent in the application.

Take care,
Andrew


Re: Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Shawn Cunningham
 

Dear Raquel,
I have in the past used the software developed by Valdis Krebs. A quick google search will help you to see the kinds of projects he’s been involved with in the past. Valdis can be reached at valdis@... and his website is at http://orgnet.com . In the past his advice was really valuable to me. I used his software app for SNA analysis about 5 years ago on a Windows platform. I am not sure if his software is working on the most recent Apple OS.

Best wishes, 

Shawn 


Dr. Shawn Cunningham 

Mobile: +27 82 902 4200

Want to have a quick chat? Just pick a slot here

Researcher and process consultant with Mesopartner

Professor of Practice
DST/NRF/Newton Fund Trilateral Chair in Transformative Innovation, the 4IR and Sustainable Development, 
College of Business and Economics, University of Johannesburg

Project lead of the Technological Change and Innovation System Observatory implemented by TIPS and Mesopartner 












On 22 Jan 2022, at 00:14, Raquel Balceiro <raqbalceiro@...> wrote:

Hello everyone,

I hope you're alright. Do you recommend any tools to support projects
that focus on Social Network Analysis or Value Networks?
I'd appreciate your suggestions.

Regards,
Raquel Balceiro
Petrobras
rbalceiro@...


Tools to support Social Network Analysis (SNA) projects #SNA-ONA-VNA

Raquel Balceiro
 

Hello everyone,

I hope you're alright. Do you recommend any tools to support projects
that focus on Social Network Analysis or Value Networks?
I'd appreciate your suggestions.

Regards,
Raquel Balceiro
Petrobras
rbalceiro@...


Re: The Importance of KM to Organizations - Request for help in preparing an introductory course #learning #request

Tim Powell
 

“What he said.”  I second Patrick’s wise statement.

 

And yes, thanks Stan for moderating all this. 

 

And Ahmed, good luck with your project!

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of Patrick Lambe <plambe@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Friday, January 21, 2022 at 1:05 PM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] The Importance of KM to Organizations - Request for help in preparing an introductory course #learning #request

 

Thanks Stan. I don’t have anything to add, except that providing teaching or training about KM can seem quite abstract if we are not able to connect it to the working contexts of the participants. This is why it’s so important to have a clear sense of audience. There’s lots of material on possible topics to cover, much of it suggested here. The trick is in connecting it to participants’ understandings of their work, so I would leave plenty of time for activities/exercises to allow for this.

 

P

 

Patrick Lambe
Partner
Straits Knowledge

phone: 

+65 98528511

web: 

www.straitsknowledge.com
resources: 

www.greenchameleon.com
knowledge mapping: 

www.aithinsoftware.com

 

On 21 Jan 2022, at 10:44 PM, Stan Garfield <stangarfield@...> wrote:

 

Laura, Patrick, Tim, and Douglas, now that Ahmed has replied with additional answers, is there anything you would like to add to this thread? Thanks for your replies.

 


Seeking a program manager job #jobs

Sudipta Brahma
 

Hi, I am 17 years Telecom Management experienced and MS in Project Management from Kemmy Business School, University of Limerick, Ireland where knowledge management was a core subject.

Now I am looking for a Programme Manager job . Can any of you can help me...  

I am available for immediate joining anywhere in the world.

Regards, Sudipta Brahma 
Mobile 7439771868
Watsapp : 9831176526


On Thu, 23 Dec 2021, 22:04 Stan Garfield, <stangarfield@...> wrote:
I received this query from a new member:

>I'm working on preparing and delivering an introductory course about KM and its importance to organizations. In these unusual times of disturbance and changing business environments, KM is especially important. Could you please give me some hints, resources, and main points to focus on?

How would you respond? Thanks for your help!


Re: The Importance of KM to Organizations - Request for help in preparing an introductory course #learning #request

Patrick Lambe
 

Thanks Stan. I don’t have anything to add, except that providing teaching or training about KM can seem quite abstract if we are not able to connect it to the working contexts of the participants. This is why it’s so important to have a clear sense of audience. There’s lots of material on possible topics to cover, much of it suggested here. The trick is in connecting it to participants’ understandings of their work, so I would leave plenty of time for activities/exercises to allow for this.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 21 Jan 2022, at 10:44 PM, Stan Garfield <stangarfield@...> wrote:

Laura, Patrick, Tim, and Douglas, now that Ahmed has replied with additional answers, is there anything you would like to add to this thread? Thanks for your replies.


Re: The Importance of KM to Organizations - Request for help in preparing an introductory course #learning #request

Stan Garfield
 

Laura, Patrick, Tim, and Douglas, now that Ahmed has replied with additional answers, is there anything you would like to add to this thread? Thanks for your replies.


Re: How would you describe this knowledge failure? #strategy #culture #question

Paul McDowall
 

Hello,
I see this in a general sense as simply and profoundly a failure to manage effectively.  Unfortunately, managing effectively often carries with it a sense of only the here and now, tyranny of the urgent, today's issues, etc.  So I would elongate this to failure to manage the natural lifecycle of systems, processes, and activities.
Best
Paul


Re: How would you describe this knowledge failure? #strategy #culture #question

Robert M. Taylor
 

Stephen, call it the sunk cost fallacy, I think. It's not special to KM. The fallacy is not ignoring past costs, it's the failure to ignore past costs. They should be ignored, the theory says. Yeah, organisations are very additive and show less tendency to drop or stop anything, which I guess is where they tend to bureaucracies, getting ever more complicated. One thing I've found consistently over the years is that data collected (e.g. forms you have to fill in) are seldom ever really used. So I have the habit of asking what difference will be made by collecting all this data and wouldn't it be better we just didn't collect it if nobody is going to do anything with it? I can't readily think of a KM example.
I think there's another bit of organisational psychology here in that nobody's going to be recognised for the good work they did in retiring some large bit of infrastructure. It's just going to seem like a loss and they were to blame rather than to thank!
Ah, I did just think of an example. Well, it was a contracts management system and people thought it was KM so we hacked one with our KM toolset. But oh no that was no good, So there was a long project and procurement and around $300k spent on "a proper system". Couple of years later I stumbled across it and found it was unused so I looked at out hacked system. Yeah, all the buyers were still using that and were quite comfortable but I guess the proper system was on a balance sheet somewhere, slowly amortising!
And now I remember a // story with similar figures which was a PM system. Yeah, it was considered too embarrassing to just switch it off even though the more fleet of foot KM version was the one that was used./R


Re: January 2022 SIKM Call: Rachad Najjar - A system-thinking approach to a learning organization transformation #monthly-call #learning #transformation

Stan Garfield
 

Today we held our 197th monthly call. Thanks to Rachad for presenting and leading the discussion, to those who spoke and posted in the chat, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
Group Chat

[1/18/2022 8:11:06 AM] Stan Garfield: Amy Edmonson profile

[1/18/2022 8:12:03 AM] Tammy Bearden: Excited to be back to the SIKM table.

[1/18/2022 8:25:27 AM] Martin R. Dugage: APIs and connections instead of migrations: how do you deal with different data structures and metadata?

[1/18/2022 8:25:55 AM] Louis-Pierre GUILLAUME: ideed martin, any common vocabulary at GE ?

[1/18/2022 8:39:50 AM] Retha Prinsloo: Great to hear how good practices are implemented. The key to manage content is ongoing curatorship to manage the lifecycle.

[1/18/2022 8:40:31 AM] Tammy Bearden: Are you using AI tools (M365) and piloting things like Microsoft Viva Topic along with other methods for crowdsourcing the expertise and critical knowledge?

[1/18/2022 8:40:31 AM] Tammy Bearden: Are you using Dynamics Articles or other solution for the dashboard/catalog that Dan mentioned?

[1/18/2022 8:45:34 AM] Tammy Bearden: Are you also synthesizing or primarily curating solutions in the communities?

[1/18/2022 8:49:10 AM] Louis-Pierre GUILLAUME: very interesting

[1/18/2022 8:49:17 AM] Retha Prinsloo: It was a great session. Thanks.

[1/18/2022 8:49:25 AM] Tammy Bearden: Thanks Rachad!!

[1/18/2022 8:49:25 AM] Tammy Bearden: Thanks Stan!

[1/18/2022 8:49:38 AM] Ninez: Thanks a lot, Rachad!


Re: Looking for ideas to enhance KM in my team #call-center

Phil Verghis
 

Hi Riya,

Happy New Year to you as well...

As mentioned, KCS is the de facto standard for tech support/service desks for knowledge.

Here are two resources that should be helpful for you.

  1. https://my.demio.com/ref/1CZC2LyxcDdARUha. This is a 30 minute webinar I did last month that should address what you seeking to solve. (Note: the actual session starts about 2 and a half minutes in).
  2. RE: training. KCS is very powerful, but can be intimidating. We created a kinder, gentler self-paced version of KCS foundations (licensed from the Consortium) (see attachment for some of the modules). It complements KCS certified trainers like Aprill, or can be used to learn more or as a refresher.

Do reach out to Aprill and Myrna - both are excellent KCS resources. (And you can connect with me at: www.scheduleonce.com/philv_extra for a 'pay it forward, no selling' chat).

Context: have been involved with KCS for about 25 years as a practitioner and consultant and have worked with companies like ServiceNow, Salesforce and Red Hat on their knowledge/intelligent swarming initiatives.

Peace,

Phil (www.kleverinsight.com)

Peace,

Phil

PS Aprill, Myrna and others are excellent resources - and you should definitely touch base with them!


January 2022 SIKM Call: Rachad Najjar - A system-thinking approach to a learning organization transformation #monthly-call #learning #transformation

Stan Garfield
 

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EST.

  • January 18, 2021 SIKM Call: Rachad Najjar - A system-thinking approach to a learning organization transformation
  • Slides
  • For online chat, use the group chat in FreeConferenceCall.com.

SIKM Leaders Community Monthly Call

  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference.
  • Please don't turn on video - this increases the size of the recording ten times.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.
  • Previous Calls
  • Future Calls
  • Calendar


Re: Looking for ideas to enhance KM in my team #call-center

Aprill Allen
 

Hi Riya,

Thanks to everyone for the mention. Yes, I’m a KCS trainer, so can help answer any questions about KCS.

I do have a 2-day training workshop coming up in APAC time zone. Let me know if you’d like details. 


cheers,
Aprill

On Thu, 6 Jan 2022 at 6:26 pm, Pierre Maraninchi <pmaraninchi@...> wrote:
Hi Riya,

KCS works extremely well as a KM framework for for any type of support desk environment (internal IT, customer support, HR desk...) where each new incident is an opportunity to capture or refresh knowledge.
As Stephen said, while the certification is not mandatory, it will provide you with key insights on the challenges you will face in your implementation journey, such as
  • securing leadership commitment (implementing KCS has a cost and a negative impact on agent performance in the beginning)
  • investing in culture shift and change management more than tooling
I've been leading and assisting KCS implementations for the past 10 years so feel free to reach out to me directly too if you want to discuss more on the topic.

--
Pierre

--
--

Aprill Allen
Founder and Managing Director | Knowledge Bird
Knowledge management consulting & KCS Trainer
M: +61 400 101 961
knowledgebird.com


Re: How would you describe this knowledge failure? #strategy #culture #question

Karolina Zimniak
 

To add to what was mentioned. When I started reading tor description it simply reminded me the product development lifecycle. The last phase is called “Maintain or kill” which could be too dramatic if you try to find the appropriate term ;) or sunsetting.

Here’s just an example of an article explaining all the phases. 


Product Development Process or Product Development Lifecycle - PM Vidya 

Product Development Process or Product Development Lifecycle - PM Vidya

What is Product Development Process? In simple words, the Product Development process is the process or a series of steps that every product goes through


You could find and use a product example that went through these phases and show how management made executive decision to sunset a product even though it had its success on the market previously. However, just like you described in your example, market conditions changed and it cost more to keep the product than to simply sunset it.

I use a lot of product development and service design approach in my KM practice.

Hope that helps.



On Saturday, January 15, 2022, 6:44 AM, Ginetta Gueli via groups.io <ginetta.gueli@...> wrote:

Hi Stephen,
I am not sure that mine could be a snappy name to describe this type of knowledge failure, but my suggestion is "Erase and Rewind", which is also the name of a famous song that could fit this situation in a certain way...as you mentioned the "music industry" :-).

https://www.youtube.com/watch?v=6WOYnv59Bi8&list=RD6WOYnv59Bi8&start_radio=1

Good luck and all the best,
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager

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