Date   

Re: C-level executive involved in KM a major engineering-driven company, #request

Kent Greenes
 

Martin,

 

I’m happy share my experience and insights.  I also suggest reaching out to Dan Ranta. He has had a similar journey.

 

Best regards,

Kent

 

Kent Greenes

Mobile: 760-450-6355

Office: 719-748-3714

www.greenesconsulting.com

 

Senior Fellow Human Capital & Program Director:

TCB Knowledge & Collaboration Council

TCB Change & Transformation Council

Kent.greenes@...

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of bill@...
Sent: Thursday, March 24, 2022 7:44 AM
To: 'main@SIKM.groups.io' <main@SIKM.groups.io>
Cc: 'Kent Greenes (kent@...)' <kent@...>
Subject: Re: [SIKM] Now: SIKM Leaders Community Monthly Call - 03/15/2022 #cal-notice

 

Hi Martin

 

My suggestion is to contact Kent Greenes.  My thoughts are that you would find talking with him very useful. I worked with Kent at SAIC in the late 90s and early 00s after he came over from BP.

 

I cc’d Kent on this email.

 

kent@...

 

Best

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Martin Dugage via groups.io
Sent: Thursday, March 24, 2022 01:52
To: main@sikm.groups.io
Subject: Re: [SIKM] Now: SIKM Leaders Community Monthly Call - 03/15/2022 #cal-notice

 

Urgent question 

 

Dear all

Can anyone of you give me the name of a C level executive in a major engineering-driven company, preferably in Europe, who has really been involved in building the company's KM system? There were many around in the early 2000s (Think about Von Pierer at Siemens, Brown at BP, and even Welsh at GE) but I have a hard time finding one today. Strangely enough, KM seems to have become a topic for middle managers despite the fact that it is undoubtedly a cultural issue.

Any idea?

Many thanks to all.

Best Regards

Martin R. Dugage

Framatome SAS

 

On Tue, Mar 15, 2022 at 4:00 PM main@SIKM.groups.io Calendar <noreply@groups.io> wrote:

SIKM Leaders Community Monthly Call

When:
03/15/2022
11:00am to 12:00pm
(UTC-04:00) America/New York

Where:
https://sikm.groups.io/g/main

Organizer: Stan Garfield stangarfield@...

View Event

Description:
We hold monthly conference calls on the third Tuesday every month at 11 am ET:

  • Schedule of future calls
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference. If you don't, you will be unable to hear and speak.
  • Please don't turn on video - this increases the size of the recording ten times.
  • If you have problems connecting, call customer service at 844-844-1322.Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.


Re: C-level executive involved in KM a major engineering-driven company, #request

 

Hi Martin

 

My suggestion is to contact Kent Greenes.  My thoughts are that you would find talking with him very useful. I worked with Kent at SAIC in the late 90s and early 00s after he came over from BP.

 

I cc’d Kent on this email.

 

kent@...

 

Best

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Martin Dugage via groups.io
Sent: Thursday, March 24, 2022 01:52
To: main@sikm.groups.io
Subject: Re: [SIKM] Now: SIKM Leaders Community Monthly Call - 03/15/2022 #cal-notice

 

Urgent question 

 

Dear all

Can anyone of you give me the name of a C level executive in a major engineering-driven company, preferably in Europe, who has really been involved in building the company's KM system? There were many around in the early 2000s (Think about Von Pierer at Siemens, Brown at BP, and even Welsh at GE) but I have a hard time finding one today. Strangely enough, KM seems to have become a topic for middle managers despite the fact that it is undoubtedly a cultural issue.

Any idea?

Many thanks to all.

Best Regards

Martin R. Dugage

Framatome SAS

 

On Tue, Mar 15, 2022 at 4:00 PM main@SIKM.groups.io Calendar <noreply@groups.io> wrote:

SIKM Leaders Community Monthly Call

When:
03/15/2022
11:00am to 12:00pm
(UTC-04:00) America/New York

Where:
https://sikm.groups.io/g/main

Organizer: Stan Garfield stangarfield@...

View Event

Description:
We hold monthly conference calls on the third Tuesday every month at 11 am ET:

  • Schedule of future calls
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference. If you don't, you will be unable to hear and speak.
  • Please don't turn on video - this increases the size of the recording ten times.
  • If you have problems connecting, call customer service at 844-844-1322.Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.


Re: C-level executive involved in KM a major engineering-driven company, #request

Martin Dugage
 

Urgent question 

Dear all
Can anyone of you give me the name of a C level executive in a major engineering-driven company, preferably in Europe, who has really been involved in building the company's KM system? There were many around in the early 2000s (Think about Von Pierer at Siemens, Brown at BP, and even Welsh at GE) but I have a hard time finding one today. Strangely enough, KM seems to have become a topic for middle managers despite the fact that it is undoubtedly a cultural issue.
Any idea?
Many thanks to all.
Best Regards
Martin R. Dugage
Framatome SAS


On Tue, Mar 15, 2022 at 4:00 PM main@SIKM.groups.io Calendar <noreply@groups.io> wrote:

SIKM Leaders Community Monthly Call

When:
03/15/2022
11:00am to 12:00pm
(UTC-04:00) America/New York

Where:
https://sikm.groups.io/g/main

Organizer: Stan Garfield stangarfield@...

View Event

Description:
We hold monthly conference calls on the third Tuesday every month at 11 am ET:

  • Schedule of future calls
  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference. If you don't, you will be unable to hear and speak.
  • Please don't turn on video - this increases the size of the recording ten times.
  • If you have problems connecting, call customer service at 844-844-1322.Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.


Re: Flipping the Script on Content Retention #content-management

Endro Catur
 

Hi Lizzie

Knowledge Mapping method has never failed me to address situations like this.

In many of my projects, I also advocate my clients to not only institutionalize this method, but build individual capacity to quickly internalize this.

In past few projects, I further pushed this method into behavior qnd help individuals to:

1. Get the map context -> organisational, business etc.

2. Align the map with business process -> to assess knowledge that are mandatory, nice to have or no longer relevant

As for the K Map, it is a simple matrix of: What knowledge is needed, what for, in what format, when, who has it, etc. The goal to turn this method to become behavior is for the map to become a way of thinking.

 
--- Salam. Regards. ---

 


Endro Catur Nugroho 
IAF Certified Professional Facilitator

Resume: http://bit.ly/EndroCatur-Resume
CV: http://bit.ly/EndroCatur-CV
LinkedIn: http://bit.ly/endrocn
Email: endro.catur@...
Mobile: +628558884441

Thank you for your email. If you expected reply but have not yet received it from me in three days, please contact me at the mobile number above. 

This e-mail and its attachment, if any, is intended for the addressee. The content is private and confidential and may contain copyright and/or legally privileged information. If you receive this email in error, please notify me immediately and delete this email together with any attachment. Any unauthorised use, dissemination, or copying of this message, or any attachment, is strictly prohibited.

   


On Wed, Mar 23, 2022, 09:03 Elizabeth Winter <elizabeth.winter@...> wrote:

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.


Re: Flipping the Script on Content Retention #content-management

Yasmin Khan
 

Hi Lizzi,

A few thoughts come to mind:

Prioritizing the value of the information to be archived - how does it advance the business for knowledge workers and the organization? Perhaps prioritizing the content by mapping it to the organization's strategic and operational objectives for greater alignment?

Developing a retention plan for the archived information and where people will go if the information is not held in the organization - is the information available in other organizations? other libraries or archives? Google? etc.

Speaking directly with users to gain insight and synthesize these for decision makers - user discovery would shed light on what is of value for the organization

Yasmin


On Tue, Mar 22, 2022 at 10:03 PM Elizabeth Winter <elizabeth.winter@...> wrote:

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.


Re: Flipping the Script on Content Retention #content-management

 

Hi KM colleagues;

I would like to share my experience and maybe add something to this discussion.

My Background: I am an entrepreneur and have been creating curation solutions to help manage access to information.

I also studied humanities with Roger Weir for 15 years in Los Angeles, where we often talked about change and resistance to change!

In our education, we characterized this as a process and objectivity. The process of experience and the objectivity of the mind! People resist change because they have internalized their process and decided on how they approach a problem.

Hence, the process of change is an attempt to change someone's mindset.

In my experience, the most effective method to get them involved is to offer them a role in a process that they can control.

My company offers a curation solution that empowers everyone in the group to continually curate and index information and optimize access to it by optimizing the taxonomy.

When people have a role in the process, the resistance to change will diminish, because it's their own process that informs their minds!

A customer study shows that their process of optimization per project took about 2 months and produced measurable results.

Best; Karan


Karan Bavandi
Optimal Access, Inc
Curation Made Easy!


On Tue, Mar 22, 2022 at 11:00 PM bill@... <bill@...> wrote:

Maybe also…”Who also might find value in its use?”

 

Bill

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter via groups.io
Sent: Tuesday, March 22, 2022 19:03
To: main@SIKM.groups.io
Subject: [SIKM] Flipping the Script on Content Retention

 

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

 



This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.


Re: Flipping the Script on Content Retention #content-management

Monica Leftwich <mleftwich82@...>
 

Good morning Elizabeth,

DON Records and Information supervisor for almost 4 years here.

I would start with the requirement: what does policy say to keep and for how long? And what laws/mandates/directives are these retention protocols based on? And if there is not a requirement, there must be. Additionally, does that policy detail consequences of NOT following proper content retention? If not, it should. I believe the National Archives and Records Administration provides government and industry training on how to develop a records program and proper retention but it comes with a fee.

Secondly, maybe get in front of leadership and have a high level brief discussion about the importance of proper content retention and how it should be everyone's responsibility in the command/organization/business. What may not be valuable in the engineering department could make or break a lawsuit for the accounting department, know what I mean?

Third, perhaps having the discussion in unison with the legal department. Records are put in place to protect a company's people and assets and what better department to stress that fact than the legal folks!

Fourth, consider electronic retention models, particularly those on the cloud. We have one we use with the Navy and the entire records lifecycle management can be done in one place. There are many industry products that can accomplish the same thing. This will remove a ton of the admin guesswork out of questions like "How long should I keep this? What is my retention schedule for my records? When can I shred this?"

Lastly, consider assigning a records POC for each department who has the primary responsibility of collecting records for their unique business functions and needs. For example, content retention for engineering will not be the same for content retention for accounting.

Also lastly, providing training in each department so these records POCs know what is a record and what is just office working papers. I would also train other people in the office so they know how to identify what should be retained for record and what can not.

Hope that helps!


On Tue, Mar 22, 2022 at 10:03 PM Elizabeth Winter <elizabeth.winter@...> wrote:

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 




This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.



--
Best,



Monica Leftwich


Re: Flipping the Script on Content Retention #content-management

Robert L. Bogue
 

Lizzi –

 

You’re working against human psychology here.  We have loss aversion and thus losses are felt more strongly.  I’ve attached a document we did with ShareGate that describes the logical decision – but it’s not every effective.  It’s simply hard to get people to let go of things.  (Thinking, Fast and Slow speaks of loss aversion and Bridges’ Transitions model speaks of the loss of intangibles like nostalgia.)

 

The place where I’ve been able to get people to talk about getting rid of records is in the case of PII.  Because there’s a real exposure risk we can use that to counter balance the tendency to want to hold the documents.

 

Rob

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Want to be confident about your change management efforts?  https://ConfidentChangeManagement.com

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it (for free)

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter via groups.io
Sent: Tuesday, March 22, 2022 10:03 PM
To: main@SIKM.groups.io
Subject: [SIKM] Flipping the Script on Content Retention

 

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

 



This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.


Re: Flipping the Script on Content Retention #content-management

 

Maybe also…”Who also might find value in its use?”

 

Bill

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Elizabeth Winter via groups.io
Sent: Tuesday, March 22, 2022 19:03
To: main@SIKM.groups.io
Subject: [SIKM] Flipping the Script on Content Retention

 

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


3333 Piedmont Road, NE | Suite 1000 | Atlanta, GA 30305
O: +1.404.975.6298
www.northhighland.com | Connect With Us

 

 



This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.


Flipping the Script on Content Retention #content-management

Elizabeth Winter
 

Hi, KM Colleagues—

 

I’m interested in your current thinking and practices around content retention in today’s business environment.

 

For context: My background prior to pivoting to corporate KM was academic librarianship, and in the last ~15 years I’ve witnessed the shift of the primary problem we face going from information scarcity (why we started libraries in the first place) to its opposite—information overload. You’re all well aware of the phenomenon.


That said, I’m looking to flip the script on content retention from “We’d better keep this just in case” to “Justify why we need to keep this.” The content in mind is market-facing—not contracts, financials, etc., and this is mainly about what to archive.

 

Question: Have any of you done this? If so, are you willing to share your retention philosophies/criteria? Usage metrics come to mind as a powerful one, for example.

 

Many thanks!

Lizzi

 

LIZZI WINTER
Knowledge Management Program Manager


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This message may contain confidential information, legally privileged information or other information subject to legal restrictions. If you are not a designated recipient of this message, or an agent responsible for delivering it to a designated recipient, please do not read, copy, use or disclose this message or its attachments, and notify the sender by replying to this message and delete or destroy all copies of this message and attachments. Visiting North Highland? We look forward to welcoming you to North Highland. As our guest, your health and safety are top priorities. To mitigate the risks of transmission of COVID-19, please know that North Highland is committed to maintaining compliant safety and health protocols across our locations. Effective November 1, all fully-vaccinated visitors are broadly welcome to access our locations but are still expected to adhere to any current and applicable health and safety protocols at the time of their visit, including recommended hygiene practices. Because vaccination is the most powerful and effective mitigation against COVID-19 we are only accepting fully vaccinated visitors to our offices at this time. Visitors accessing our facilities are expected to voluntarily align with these policies and procedures and such access shall indicate agreement to follow North Highland’s relevant protocols. As such, North Highland does not require proof of vaccination from guests but does reserve the right to revoke the access of any non-compliant visitor. All North Highland health and safety protocols are administered in accordance with applicable law. Should you have any questions and/or require any accommodation with respect to such requirements, please contact our VP of Human Resources Jennifer Mancuso before your arrival at jennifer.mancuso@.... Finally, prior to arrival, we also ask that all visitors self-assess for any potential COVID symptoms. If you are experiencing any cold or flu-like symptoms, we ask that you please arrange to reschedule your visit for a later date. Thank you for your cooperation in helping us maintain a safe and healthy environment.


KM Position at Dell! #jobs

Matthew Morrow
 

For anyone looking for an exciting new opportunity, I’m posting here on behalf of the Global Lead for Sales and Learning & Development for Dell: 
 
"We are hiring! Looking for a tech-savvy, innovative L&D Knowledge Manager to own our strategy, architecture, processes and user experience for information discovery and retrieval. We are designing building, and deploying a ground-breaking learning platform for our sales teams here at Dell Technologies, and looking to add star KM talent. Please have a look at the JD here:
 


Re: Quantifying (or storytelling) the value of Sanitizing #content-management #value

Stan Garfield
 

I am hoping that one or more members can reply to Tammy's query.  If you have thoughts about this, please respond. Thanks a lot.


Re: March 2022 SIKM Call: Vanessa DiMauro - Accelerating Knowledge at Scale: A mini case study #monthly-call #case-studies #CoP #COVID-19

Stan Garfield
 
Edited

Today we held our 199th monthly call. Thanks to Vanessa for presenting and leading the discussion, to those who spoke and posted in the chat, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
Group Chat

Retha Prinsloo8:44 AM

Thank you Vanessa, it was a very interesting talk. It's been a rollercoaster journey: you have enough material for a book 🙏

 

Tim Powell8:48 AM

I agree -- this would make a fascinating and informative book. Great mix of theory and praxis -- all done under duress, when most people are (ironically) at their best.


Re: Looking to hire a KM consultant #jobs

Courtney Roberts
 

Hi Beeta-

Moonshot Global has a KM assessment that works very well for the purposes you describe. We have used the approach for dozens of organizations, including for Dexis Consulting Group. I believe that you sometimes partner with them, so you could reach out to Mihir Desai or Mark McEuen and ask them to share their experience with our work.

The approach leverages the Collison's and Parcell's 5 organizational KM competencies framework (attached), and runs through an organizational self-assessment with a core group (ideally cross-departmental) to identify the current state of KM at the organization. And then, works with the core group to 1) co-create a future, desired state and 2) pilot activities in each of the competency areas to help meet the organization where it is and leverage internal resources to move the organization toward where it wishes to go.

I am happy to get on a call to discuss this further. Do you have any availability this week at 4:30-5:00 pm on either Wednesday or Thursday this week?

Thanks very much!

Courtney




On Fri, Feb 25, 2022 at 6:14 AM Beeta Tahmassebi via groups.io <btahmassebi=encompassworld.com@groups.io> wrote:

Dear KM colleagues,

 

We just opened a call for a KM consultant to help us with an initial assessment followed by the development of a more strategic approach to our KM processes. We are a growing consulting firm with staff around the world, and are now at the point that we need to stop and take stock of how to help ourselves get to the next level without losing the knowledge sharing and collaboration practices that mean so much to our culture and the quality of our work.

 

Please take a look and apply through our portal if this is an opportunities that seems aligned with your skills and interests. https://app.ismartrecruit.com/jobDescription?x=E7pZW5jb21wYXNzd29ybGQuY29tXzQ2NF9QUk9NT1RFVVJMX2VuQ9e

 

I am not leading this initiative, but offered to share the announcement broadly. If you have any suggestions for where we should post, please do let me know.

 

Thanks,

Beeta

-- 

Beeta Tahmassebi

Vice President of Strategic Initiatives 
Direct: +1 301-287-8715

 

EnCompass LLC | Evidence. Engagement. Learning. 

Follow us on LinkedIn | Twitter Facebook 

 



--
Courtney Roberts
Cell: 1-301-256-4559
Skype: courtneysroberts
Twitter: @followcourtney


March 2022 SIKM Call: Vanessa DiMauro - Accelerating Knowledge at Scale: A mini case study #monthly-call #case-studies #CoP #COVID-19

Stan Garfield
 
Edited

This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT. Note: The U.S. is now on Daylight Savings Time, so adjust accordingly in other countries.

  • March 15, 2022 SIKM Call: Vanessa DiMauro - Accelerating Knowledge at Scale: A mini case study
  • Slides
  • For online chat, use the group chat in FreeConferenceCall.com.

SIKM Leaders Community Monthly Call

  • Where: (712) 770-4035 (US and Canada) Passcode 178302
  • International Dial-in Numbers
  • You can join online using your computer’s speakers and microphone at http://join.freeconferencecall.com/stangarfield
    - Online Meeting ID: stangarfield
  • If you join online, be sure to click on the phone icon and then choose your audio preference.
  • Please don't turn on video - this increases the size of the recording ten times.
  • If you have problems connecting, call customer service at 844-844-1322.
  • Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)
  • Community Site 
  • Slides - There is no live screen sharing - you follow along by advancing the slides yourself.
  • Previous Calls
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Re: Quantifying (or storytelling) the value of Sanitizing #content-management #value

Robert M. Taylor
 

Guessing that this means how do you prepare a document intended for a specific audience for sharing with a wider audience, when confidential, private, privileged, sensitive and copyright (etc) information that cannot be shared beyond the original audience has to be removed. I find this is not a routine process for all or even many documents, and instead is done exceptionally, and is best and quickest done by a competent person within the original audience who would be knowledgeable about what could be shared more widely, what not.


Call for Chapters #books #call-for

Larry Jones-Esan
 
Edited

CALL FOR BOOK CHAPTERS

This is to invite you to submit book chapters in all areas of Knowledge Management (KM) for publication with IGI-Global this year, 2022.
Knowledge Management and Research Innovation in Global Higher Education Institutions

IGI-Global In collaboration with such organizations as Open Access Scholarly Publishers Association (OASPA), Directory of Open Access Journals (DOAJ), and World Association of Medical Editors, COPE remains an authority on compiling the criteria used to assess a journal’s (and its publisher’s) legitimacy. All IGI Global publications are submitted for indexing to indices including Web of Science, Scopus, Inspec, PsycINFO, Ei Compendex and Google Scholar. See above link for more details.

Editorial correspondence to:
Dr. Larry Jones-Esan, Editor-in-Chief, Lecturer in Business, Leadership Management and Knowledge Management, Faculty of Business, Law and Public Health
Dr. Vipin Nadda, Senior Lecturer / Programme Manager, Tourism and Event Management
University of Sunderland in London
No. 197 Marsh Wall, Docklands, Tower Hamlet, London E14 9SG
E-mail: larry.jones-Esan@...
Cell:+447736836153


Re: Help with Hidden Learning #learning #storytelling

Stan Garfield
 

Reply from Arthur Shelley in Twitter:
Get in touch with Stuart French He uses storytelling in his KM initiatives very effectively and will be doing a session on that for the KMGN methodology series..


Re: Quantifying (or storytelling) the value of Sanitizing #content-management #value

Stan Garfield
 

Reply in Twitter from Brett Patron: What do you mean by document "sanitizing"?


Re: KM for DevOps #agile

Stan Garfield
 

Reply from Nigel Kendrick in LinkedIn

 

Hi Raj! Well, tight, iterative cycles based on testing and stakeholder feedback, providing the raw materials for the support team to work into their knowledge-based services (self help, docs, KB etc.), making sure that there is still a layer of separate, but tightly-coupled, oversight for consistency and accuracy. That kinda bridges the gap between DevOps/Agile, MVP knowledge publications (?!) and 'never let the devs write their own product documentation' - which of course assumes they DO actually write any documentation, because, of course, everything is self-documenting, these days right!? Hope you are well, send my regards to the team!

 

Oh, and you probably want to start with some KM training for the dev team!

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