Date   

Re: Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Ilaria Urbani
 

Hi Vandana,

I second what Chris said, the WB toolkit is indeed a very useful resource that can help in setting up and managing communities.

 

I would recommend you the following resources that supported me a lot in establishing some of the IFAD communities.

 

-          The WB’s Building Community: A primer (prior to the toolkit’s launch; it is a very detailed and practical publication with several templates you might adapt to your context/needs)

-          Attached a case study from UNICEF (Paola Storchi), this can help you a lot on the point you made about “the value communities can bring to business”.

-          The UNICEF’s Knowledge Exchange Toolbox, at the very end there is a whole section on Online Communities

 

Happy to connect and discuss about CoPs if you want!

 

Thanks and Best, Ilaria

 

Ilaria Urbani
Knowledge Management and Communities of Practice Consultant
Strategy and Knowledge Department (SKD)
Via Paolo di Dono 44, 00142 Rome, Italy
Tel. +39 06 54595051 | Mob. +39 3804353497

www.ifad.org

 

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Vandana Wadhawan via groups.io
Sent: 08 May 2022 07:37
To: main@SIKM.groups.io
Subject: [SIKM] Communities of practice, and right technology platforms, enablers to effectively facilitate the community #call-for #CoP

 

--- This email originates from outside of IFAD. Please be extra vigilant before you click on a link, open attachments or reply.

Hi All, 

Can you lead me to the resources and insights that talk about CoPs, and could answer following queries?
Happy to know your thoughts on how to establish a CoP with an aim to enable leaders (across different regions) to connect and collaborate for their priorities. 
My 3 main questions: 
- How will CoPs bring value to business? Any KPIs one could actively report?
- What enablers (technology, platform etc.) does one need to look into to facilitate a CoP?
- How does one plan about CoP sponsors, CoP members? and;  what must be done to keep them engaged in order to keep a CoP active and alive?

-VW

 

 

~~ The information contained in or accompanying this email and any attachment thereto, is intended solely for the use of the stated recipient(s) and may contain information that is confidential and/or privileged. Any dissemination, distribution or copying of this email and any attachment by anyone who is not a stated recipient is strictly prohibited. If you receive this message in error, please notify the sender immediately and delete the message and any attachment from your system without retaining a copy. ~~


Job posting: KM Officer P3, Vienna, International Centre for Migration Policy Development #jobs

Laura Zorrilla Fernandez
 

Dear community members, 
there is a new role for a KM Officer to be based in Vienna in my organisation.
The new Officer will be in the lead for a number of organisation-wide processes on KM. A very good opportunity for someone who has experience with the international organisations sector.
I am not leading on the recruitment and unfortunately, I cannot answer individual questions about the vacancy.
Good luck with the recruitment process if you apply!
Careers at ICMPD
Laura


Re: Migration from Confluence to Microsoft 365 #SharePoint

Elena Kokoliou
 

Thank you Sara for your response, appreciated.

My Best,
Elena


Re: Migration from Confluence to Microsoft 365 #SharePoint

Sara Teitelman
 

Hi Elena,

In terms of tools, ShareGate makes an excellent migration and Sharepoint management tool: https://sharegate.com/

On Wed, May 11, 2022 at 9:40 AM Elena Kokoliou <Elena.Kokoliou@...> wrote:
Dear all, 

I am creating this topic to ask your insights, if any, regarding migration Tools, preferably supported in Europe, that could apply the aforementioned migration.

Moreover, I would be glad if you could share some main pros and cons of Confluence migration into Microsoft 365 or any other similar experience you had with your Knowledge Management System.

Thank you,
Elena



--

Sara Teitelman

Co-Founder & Principal

___


c: 505-670-3606    

e: sara@...   
w: www.idealstate.co 


Book a meeting


Re: Job Posting: Senior Data Governance Technical Analyst in Cincinnati, OH #jobs

Howie Cohen
 

@ Sean, 

              If you share the details, we can share them with our networks.

Best,
Howie 

On Wed, May 11, 2022 at 11:41 AM Sean Fox via groups.io <sfoxca=aol.com@groups.io> wrote:
Hi all, 

An old friend is looking to fill this position. I can provide the details directly if you're interested.

Please reply directly to me and not the group. 

Regards, 

Sean Fox


Job Posting: Senior Data Governance Technical Analyst in Cincinnati, OH #jobs

Sean Fox
 

Hi all, 

An old friend is looking to fill this position. I can provide the details directly if you're interested.

Please reply directly to me and not the group. 

Regards, 

Sean Fox


Migration from Confluence to Microsoft 365 #SharePoint

Elena Kokoliou
 

Dear all, 

I am creating this topic to ask your insights, if any, regarding migration Tools, preferably supported in Europe, that could apply the aforementioned migration.

Moreover, I would be glad if you could share some main pros and cons of Confluence migration into Microsoft 365 or any other similar experience you had with your Knowledge Management System.

Thank you,
Elena


Re: Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Randhir Pushpa
 

Hi Nick,

Thanks for sharing. This is a very good collection.
Regards
Randhir

On Sun, May 8, 2022 at 1:20 PM Nick Milton <nick.milton@...> wrote:

Set of over 170 blog posts on CoPs

http://www.nickmilton.com/search/label/communities%20of%20practice

 

What makes a CoP successful – survey data

http://www.nickmilton.com/2019/08/what-makes-community-of-practice.html

 

Bigger CoPs are more successful, data shows

http://www.nickmilton.com/2019/06/bigger-communities-of-practice-are-more.html

 

Success factors for CoPs – evidence from the World Bank

http://www.nickmilton.com/2020/02/success-factors-for-communities-of.html

 

10 success factors for CoPs, from a Warwick business school study

http://www.nickmilton.com/2017/05/from-archives-10-success-factors-for.html

 

Why CoPs succeed and why they fail

http://www.nickmilton.com/2017/01/why-communities-of-practice-succeed-and.html

 

4 reasons CoPs die young

http://www.nickmilton.com/2018/11/4-reasons-why-communities-of-practice.html

 

4 ways CoPs can be embedded

http://www.nickmilton.com/2017/12/4-ways-in-which-communities-of-practice.html

 

Also several case studies in that collection

 

Nick Milton

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Vandana Wadhawan via groups.io
Sent: 08 May 2022 06:37
To: main@SIKM.groups.io
Subject: [SIKM] Communities of practice, and right technology platforms, enablers to effectively facilitate the community #call-for #CoP

 

Hi All, 

Can you lead me to the resources and insights that talk about CoPs, and could answer following queries?
Happy to know your thoughts on how to establish a CoP with an aim to enable leaders (across different regions) to connect and collaborate for their priorities. 
My 3 main questions: 
- How will CoPs bring value to business? Any KPIs one could actively report?
- What enablers (technology, platform etc.) does one need to look into to facilitate a CoP?
- How does one plan about CoP sponsors, CoP members? and;  what must be done to keep them engaged in order to keep a CoP active and alive?

-VW


Re: Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Louis-Pierre Guillaume
 

Dear Vandana

Before jumping into the How, I would challenge the Why of this CoP
The main questions for me are:
  • Are these leaders willing to connect and collaborate?
  • Do they feel the need for that ?
  • Is there someone who wishes to take the lead ?
  • Who are these "leaders" ? Same organization ? Different organizations ?

Kind regards,

Louis-Pierre Guillaume
Increase performance by improving the efficiency of teams through engagement and collective spirit
+33 6 10 33 63 21
louis-pierre.guillaume@...

www.amallte.comBook a meeting

LinkedIn - Twitter - Medium




On Sun, May 8, 2022 at 7:37 AM Vandana Wadhawan via groups.io <vandanawadhawan=yahoo.co.in@groups.io> wrote:
Hi All, 

Can you lead me to the resources and insights that talk about CoPs, and could answer following queries?
Happy to know your thoughts on how to establish a CoP with an aim to enable leaders (across different regions) to connect and collaborate for their priorities. 
My 3 main questions: 
- How will CoPs bring value to business? Any KPIs one could actively report?
- What enablers (technology, platform etc.) does one need to look into to facilitate a CoP?
- How does one plan about CoP sponsors, CoP members? and;  what must be done to keep them engaged in order to keep a CoP active and alive?

-VW


Re: Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Chris Collison
 

Hi Vandana,

The European Commission recently published their Communities of Practice Playbook, which is both conceptually thorough and well presented.

 

The World Bank have drawn together a big toolkit resource on Cops here which addresses several of your questions, and there’s a nice piece here from Poala Storchi at UNICEF.

 

Hope these are helpful,

All the best,

Chris

 

chriscollison.com

kmcookbook.com

+44 7841 262900

@chris_collison

 

 

 

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Vandana Wadhawan via groups.io <vandanawadhawan@...>
Date: Sunday, 8 May 2022 at 06:37
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: [SIKM] Communities of practice, and right technology platforms, enablers to effectively facilitate the community #call-for #CoP

Hi All, 

Can you lead me to the resources and insights that talk about CoPs, and could answer following queries?
Happy to know your thoughts on how to establish a CoP with an aim to enable leaders (across different regions) to connect and collaborate for their priorities. 
My 3 main questions: 
- How will CoPs bring value to business? Any KPIs one could actively report?
- What enablers (technology, platform etc.) does one need to look into to facilitate a CoP?
- How does one plan about CoP sponsors, CoP members? and;  what must be done to keep them engaged in order to keep a CoP active and alive?

-VW


Re: Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Stan Garfield
 


Re: Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Nick Milton
 

Set of over 170 blog posts on CoPs

http://www.nickmilton.com/search/label/communities%20of%20practice

 

What makes a CoP successful – survey data

http://www.nickmilton.com/2019/08/what-makes-community-of-practice.html

 

Bigger CoPs are more successful, data shows

http://www.nickmilton.com/2019/06/bigger-communities-of-practice-are-more.html

 

Success factors for CoPs – evidence from the World Bank

http://www.nickmilton.com/2020/02/success-factors-for-communities-of.html

 

10 success factors for CoPs, from a Warwick business school study

http://www.nickmilton.com/2017/05/from-archives-10-success-factors-for.html

 

Why CoPs succeed and why they fail

http://www.nickmilton.com/2017/01/why-communities-of-practice-succeed-and.html

 

4 reasons CoPs die young

http://www.nickmilton.com/2018/11/4-reasons-why-communities-of-practice.html

 

4 ways CoPs can be embedded

http://www.nickmilton.com/2017/12/4-ways-in-which-communities-of-practice.html

 

Also several case studies in that collection

 

Nick Milton

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Vandana Wadhawan via groups.io
Sent: 08 May 2022 06:37
To: main@SIKM.groups.io
Subject: [SIKM] Communities of practice, and right technology platforms, enablers to effectively facilitate the community #call-for #CoP

 

Hi All, 

Can you lead me to the resources and insights that talk about CoPs, and could answer following queries?
Happy to know your thoughts on how to establish a CoP with an aim to enable leaders (across different regions) to connect and collaborate for their priorities. 
My 3 main questions: 
- How will CoPs bring value to business? Any KPIs one could actively report?
- What enablers (technology, platform etc.) does one need to look into to facilitate a CoP?
- How does one plan about CoP sponsors, CoP members? and;  what must be done to keep them engaged in order to keep a CoP active and alive?

-VW


Communities of practice, and right technology platforms, enablers to effectively facilitate the community #CoP

Vandana Wadhawan
 

Hi All, 

Can you lead me to the resources and insights that talk about CoPs, and could answer following queries?
Happy to know your thoughts on how to establish a CoP with an aim to enable leaders (across different regions) to connect and collaborate for their priorities. 
My 3 main questions: 
- How will CoPs bring value to business? Any KPIs one could actively report?
- What enablers (technology, platform etc.) does one need to look into to facilitate a CoP?
- How does one plan about CoP sponsors, CoP members? and;  what must be done to keep them engaged in order to keep a CoP active and alive?

-VW


Re: Lessons Learned - Building skills to recognize and describe them #lessons-learned

Nancy Dixon
 

A great set of questions!
Nancy
           Nancy M Dixon
Web:www.commonknowledge.org 
Blog: www.nancydixonblog.com
Pres. of the US Academy of Professional Dialogue  


     
I use the practice of DIALOGUE to help groups work more effectively together

On Apr 18, 2022, at 2:07 AM, Endro Catur via groups.io <endro.catur@...> wrote:

Stephen,

These are a list of reflective questions that would be useful in collective settings such as teams and organizations. I have used some questions that were similar to those in this list when discussing post-knowledge mapping, especially when the mapping purpose is unfortunately limited to knowledge sharing.

My understanding is, that to create value, knowledge sharing is a SUPPLY that needs someone and some process to DEMAND it. Having this economical mindset, it may be limiting in itself but, helps people to share and seek what matters, esp. in the business context.
 
--- Salam. Regards. ---



Founder, Sekolah Fasilitasi | Co-Founder at Facilitator.Network | Certified Professional Facilitator (CPF) | Certified Professional Human Resource (CHRP)


This e-mail and its attachment, if any, is intended for the addressee. The content is private and confidential and may contain copyright and/or legally privileged information. If you receive this email in error, please notify me immediately and delete this email together with any attachment. Any unauthorised use, dissemination, or copying of this message, or any attachment, is strictly prohibited.


On Mon, Apr 18, 2022 at 11:38 AM Stephen Bounds <km@...> wrote:

Hi Eve,

Ordinarily I hate the "C" word (culture) because it is so often misused, but I think it has relevance here.

There is a natural tension between hoarding knowledge for individual success, and sharing knowledge to maximise success of the group. Overcoming this requires a group acceptance that individual and joint success are linked. In addition, the specific acts of knowledge sharing have to be actually evaluated by individuals and groups as successful.

What you are seeking is a positive reinforcement cycle that draws a direct link between knowledge sharing and valuable outcomes.

I know this all sounds self-evident but you would be amazed how many times people aim to establish knowledge sharing and then say "job done". The problem is when you stop your thinking here, you're creating a cycle that is only sustained through continuous injections of incentives. What you are seeking is a system of activities that people intrinsically find valuable.

Back to culture! Culture is about how people discuss and adapt their approach to:

  • principles - consensus on value (how)
  • objectives - consensus on outcomes (why)
  • norms - consensus on behaviours (what)

Importantly, not discussing how these consensus positions are reached is is itself a form of organisational culture. One important step you can take is to start explicitly evaluating these often unstated assumptions:

  • Do you value when other people share their own experiences and knowledge? Why? How? Could it be improved? When does it come in handy? Why? Do others feel the same way? Do people ever share too often or too much? Are there people who tend not to share? Do you know why they don't share? If they should share more, how could this be supported?
  • When is the right time to share? Are there wrong times to share? Is it good to record things even if no immediate reuse is apparent? Are there kind of things to capture which are more likely to be reusable than others?
  • When have lessons learned and knowledge sharing been useful to you? What changed about your situation? Why? What would have happened if you didn't hear it from them? Did they benefit from sharing? Were you grateful? Should sharing be a thing we also "just do" intrinsically as a member of the organisation, or are extrinsic (tangible) rewards appropriate? Would people who intrinsically like to share resent extrinsic rewards being given to others, even if that was the only thing that would trigger them to share?
  • What are the individual benefits of sharing? Does everyone agree? Would it be a net positive or negative to your work if you were expected to share? Would you consider leaving if your performance was evaluated on how much you shared? Would other people you know of join or leave an organisation where sharing was a basic expectation of being an employee?
  • Would people feel more enthusiastic about sharing if it could be shown that an important metric improved? Are there key challenges your organisation is currently facing? Is there a measurable metric that represents this challenge?
  • What behaviours are expected of people who work for your organisation? What behaviours are actively disapproved of or discouraged? Are these expectations implicit or explicit? If implicit, do people feel these behavioural expectation should be stated explicitly? Do you have cultural leaders (not necessarily the formal leaders) who are influential in behaviours?
  • Do you trust your leaders? Your peers? The overall functioning of your organisation? Could your organisation be heavily impacted by external factors beyond your control (eg funding cuts) and would your organisation handle major impacts well or with difficulty?
  • Do you work outside of their normal professional responsibilities as needed to support overall outcomes? Or is "your job", your job? What happens when people either offer or are asked to go outside their ordinary responsibilities?
  • Could you ever see a situation where sharing knowledge might disadvantage you personally? Why / why not?
  • Have you ever started or stopped a behaviour because of an individual consequence you faced, or may have faced? Have you ever stopped a behaviour, even if it was encouraged, because it either had an organisational outcome you disapproved of, or failed to have a measurable impact? Why?
  • Are people rewarded for taking risks, and/or punished for failure? Does it matter who was at fault when things go wrong? How do you personally feel about taking risks in your work?
  • Do you think everyone has the skills to share effectively? Why / why not? How does this change your expectations around lessons learned and knowledge sharing? Would you be comfortable making knowledge sharing a highly encouraged norm, even if led to people who preferred not to share to leave? Why / why not?

Understanding the answers to these questions will help you to craft more effective knowledge-building practices, both tactically and strategically.

Cheers,
Stephen.

====================================
Stephen Bounds
Executive, Information Management
Cordelta
E: stephen.bounds@...
M: 0401 829 096
====================================
On 14/04/2022 6:01 am, Eve Porter-Zuckerman wrote:

Hello everyone,

 

Inspired by TJ Hsu’s question about metadata and lessons learned, I’m looking for prompts, questions, pictures, and other guidance to help people recognize lessons learned and describe them in a way that others might benefit. 

 

I’m working with a growing organization that’s gradually, intentionally, distributing responsibility and moving to a learning culture as it transitions from founder-led. The appetite is there. The leadership is behind it and happy to model behavior and do what they can to encourage and celebrate. Members of the organization come from different cultures, educational backgrounds, and levels of professional experience. They are very hands-on. I’m helping them weave learning and sharing into their work, focusing on active learning and collaboration. 

 

I’d appreciate your thoughts on how to help people build skills to see and share lessons learned. We’re starting with (existing) meetings, and thinking about how to transition them from information exchanges to knowledge-building opportunities. Currently, at one of these meetings, someone sharing a great report might simply read out its title, and stop there. They won’t know how to highlight its value.

 

I have had a wonderful, productive time sifting through the trove of advice and thoughtful references here in the SIKM group, reading through and gathering excellent ideas from threads on #lessons-learned, #knowledge-sharing, #learning and other topics. I'm keeping my eye on the other thread with great interest and appreciation, too.

 

Thank you for what has been shared, and I look forward to your thoughts.

 

Eve

Eve Porter-Zuckerman
eporterzuckerman@...





Re: Lessons Learned - Building skills to recognize and describe them #lessons-learned

 

Hello Eve - 

You wrote: 
I’d appreciate your thoughts on how to help people build skills to see and share lessons learned. We’re starting with (existing) meetings, and thinking about how to transition them from information exchanges to knowledge-building opportunities. Currently, at one of these meetings, someone sharing a great report might simply read out its title, and stop there. They won’t know how to highlight its value.
You also mention that you've already searched the forum for previous threads on this. Hopefully you've come across posts that reference the US Army's AAR process and CALL. If not, I'd recommend you find info on those, as they lay out an important part of the answer to your question. 

After that, there are two ways to think about lessons learned: one is in the context of a work process, whereby a worker identifies a better way to perform a task/step/operation that is already otherwise encoded and practiced. The better way improves the process via less time to complete, less labor to complete, improved quality in the output and/or increased revenue. Let's call this process innovation. It centers on "know how". 

The other type of lesson learned centers on "know what." The US military had a hard time with IEDs (roadside bombs), because the enemy was constantly changing how they deployed them, and there was latency in the existing approaches the Army had for describing these and disseminating it back out to field so that others could learn about new IED types. As a result, people were dying or getting hurt because of the latency. They eventually improved their lessons learned process so that the time was reduced between one unit discovering a new type of IED and other units being made aware of it and how to detect and defuse it, thereby saving lives. 

This required improving (or innovating, if you like) on the meta process of identifying and disseminating lessons learned, where the 'lessons' consisted mainly of 'know what', rather than 'know how.' 

In the world of commerce and other types of orgs, no one dies if processes remain inefficient or ineffective; or new knowledge is not rapidly codified, disseminated and reused. Therefore, the impetus to implement and maintain the discipline around lessons learned processes is lacking. 

This is where aligning incentives with behaviors and business outcomes comes into play. So I'd suggest you work backwards from the end goal you want (desired future state), and the impact of not achieving it (current state). Identify the cost in dollars and cents of not having any ability to routinely identify and implement lessons learned. Figure out what it would be worth to have a robust and consistent system in place for doing this. 

Then identify incentives for employees who are on the front line and exposed to the places where lessons learned come up, and failure to leverage them incurs cost. 

Then develop a campaign for raising awareness of the importance of lessons learned, the places where they come up that you want people to address, the business benefits of addressing them, and the WIIFM of doing it for the employees. 





--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Re: Selecting/Evaluating KM conferences #conferences

John Antill
 

Even though the Federal DoD KM Symposium is focused on the Federal workforce it is a great conference to go to. It is presented by AFCEA.


Re: Investment Distribution of Knowledge Transfer #knowledge-sharing

Stan Garfield
 

Can anyone respond to Tammy?


Re: Selecting/Evaluating KM conferences #conferences

Murray Jennex
 

some more input:

The European KM conference is easy to get into, good for meeting other KM academics, but weak on research quality

The Association for Information Systems, AIS, has KM minitracks/tracks in their conferences:
ECIS, European Conference on IS is the best, harder to get into but good quality research and good place to meet KM researchers
AMCIS, Americas Conference on IS is easier to get into, but the research quality is lower, it is a good place to meet KM researchers
ICIS, International Conference on Information Systems, is very difficult to get into, the research tends to be a little weird, but the networking is excellent
PACIS, Pacific Conference on IS I don't know about.

There are several other KM conferences of smaller size, I can't comment on them

Murray E. Jennex


-----Original Message-----
From: Stan Garfield <stangarfield@...>
To: main@SIKM.groups.io
Sent: Mon, May 2, 2022 7:37 am
Subject: Re: [SIKM] Selecting/Evaluating KM conferences

Thanks to Jennilyn for posting and to Murray for responding. Can anyone else reply with their recommended conferences?


Re: Selecting/Evaluating KM conferences #conferences

Stan Garfield
 

Thanks to Jennilyn for posting and to Murray for responding. Can anyone else reply with their recommended conferences?


Lessons Learned - Metadata #lessons-learned #metadata

RupertLescott
 
Edited

I worked for 3 years in the British Army’s lessons team. We had multiple attributes added to our lessons from operations (Iraq, Afghanistan, Libya etc) but found the most effective to be keywords plus taxonomy codes.
Lessons were owned by the Army Capability Directorates (Training, Equipment, Personnel etc) and we added sub-categories to them for each of these. Then we added a code that indicated whether the issue at the heart of the lesson was:
1. New requirement 
2. Quantity issue of existing capability 
3. Performance issue of existing capability 
Etc.
With over 2000 lessons under management and about 200 added every 12 months, we could identify themes and trends and underlying issues of which each individual lesson was merely a symptom.
Happy to discuss offline anytime.

261 - 280 of 10148