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Re: Question about knowledge centered service (KCS) #call-center

Internal means maintenance (especially complex machinery) and manufacturing process optimization. Thanks for the link. I will check

By Eli Miron · #10039 ·

Re: Question about knowledge centered service (KCS) #call-center

Hi Eli, Will let Carla see if she can rustle up some anecdotes about from the KCS community, but I do agree with Phil that maintenance is a completely appropriate use case for KCS. Instead of

By Aprill Allen <aprill@...> · #10038 ·

Re: Question about knowledge centered service (KCS) #call-center

Eli, can you clarify what you mean by "internal purposes"? In KCS the knowledge captured benefits both internal and customer-facing goals. The typical recommended approach is actually starting

By Mirna Lessinger · #10037 ·

Re: Question about knowledge centered service (KCS) #call-center

Thanks בתאריך יום שני, 23 במאי 2022, מאת Carla Verwijs <carla.verwijs@...>:

By Eli Miron · #10036 ·

Re: Question about knowledge centered service (KCS) #call-center

Hi Eli, I don't know any examples (nor articles or case studies) of KCS applied to maintenance, but I can post your question in the Slack channel of the KCS member community. It might take a few days

By Carla Verwijs · #10035 ·

Question about knowledge centered service (KCS) #call-center

Hi All, "Knowledge-Centered Service is about providing real-time customer support and maintaining documentation as part of the process. It’s a methodology and set of practices that treat

By Eli Miron · #10034 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Martin – I think that my observation is that clients are looking at total package cost – including things like the cost of Office and Exchange making M365/O365 including SharePoint a better

By Robert L. Bogue · #10033 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Do people here have experience that SharePoint is now less expensive than Confluence? I find this surprising. Is the cost of staff necessary to run the two platforms being factored in? I get that

By Martin Cleaver · #10032 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

I’ve helped customers transition from Confluence to SharePoint. It’s really a lot about what you make of it. I’m happy to answer questions. Rob ------------------- Robert L. Bogue O:

By Robert L. Bogue · #10031 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

On 19/5/2022 6:17 pm, Elena Kokoliou wrote: Hi Elena, As flagged by others, there are two ways of looking at this: What is the employee experience you

By James Robertson · #10030 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Thank you all for your responses and your willingness to share your experience!

By Elena Kokoliou · #10029 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Thanks Mark for your insight, appreciated.

By Elena Kokoliou · #10028 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Hi, I love SharePoint, but I think that is necesary using this platform without or whit lesss programing. Sharepoint is really versatile and adaptable but depends on creativity and flexibility of

By Sandra Lopez · #10027 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

We do use SharePoint as the core of our Knowledge Management system. However it is also "horses for courses" as some knowledge need not be in SharePoint. For example the knowledge needed by our IT

By Simon Denton · #10026 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Elena, Here at Northwestern Mutual, we are actual migrating away from SharePoint to the Optimizely CMS solution. There are a number of limitations within SharePoint (especially around data

By Mark Jolitz · #10025 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Hi Elena, We are using SP online for knowledge management. Feel free to ask any questions. Yehuda Vansove, Payoneer

By Yehuda Vansover · #10024 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Hi Eugene, your points are absolutely right. The reason that we want to investigate alternative solutions has to do with cost savings. The functionalities of SharePoint vs Confluence and the user

By Elena Kokoliou · #10023 ·

Re: Migration from Confluence to Microsoft 365 #SharePoint

Hi Elena, apologies for the probably late answer. I'd suggest thinking of the 'Why' question (as always): do you need the migration? Is it the m365 platform your company is globally switching to or

By Eugene Victorov · #10022 ·

Re: May 2022 SIKM Call: Rocio Sanz and John Hovell - Knowledge Retention Framework and Maturity Model #monthly-call #knowledge-retention #maturity

THANKS

By Eli Miron · #10021 ·

Re: May 2022 SIKM Call: Rocio Sanz and John Hovell - Knowledge Retention Framework and Maturity Model #monthly-call #knowledge-retention #maturity

Rocio's slides are available to download from this PowerPoint version.

By Stan Garfield · #10020 ·

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