Eli, can you clarify what you mean by "internal purposes"? In KCS the knowledge captured benefits both internal and customer-facing goals. The typical recommended approach is actually starting

Thanks בתאריך יום שני, 23 במאי 2022, מאת Carla Verwijs <carla.verwijs@...>:

Hi Eli, I don't know any examples (nor articles or case studies) of KCS applied to maintenance, but I can post your question in the Slack channel of the KCS member community. It might take a few days

Hi All, "Knowledge-Centered Service is about providing real-time customer support and maintaining documentation as part of the process. It’s a methodology and set of practices that treat

Martin – I think that my observation is that clients are looking at total package cost – including things like the cost of Office and Exchange making M365/O365 including SharePoint a better

Do people here have experience that SharePoint is now less expensive than Confluence? I find this surprising. Is the cost of staff necessary to run the two platforms being factored in? I get that

I’ve helped customers transition from Confluence to SharePoint. It’s really a lot about what you make of it. I’m happy to answer questions. Rob ------------------- Robert L. Bogue O:

On 19/5/2022 6:17 pm, Elena Kokoliou wrote: Hi Elena, As flagged by others, there are two ways of looking at this: What is the employee experience you

Thank you all for your responses and your willingness to share your experience!

Thanks Mark for your insight, appreciated.

Hi, I love SharePoint, but I think that is necesary using this platform without or whit lesss programing. Sharepoint is really versatile and adaptable but depends on creativity and flexibility of

We do use SharePoint as the core of our Knowledge Management system. However it is also "horses for courses" as some knowledge need not be in SharePoint. For example the knowledge needed by our IT

Elena, Here at Northwestern Mutual, we are actual migrating away from SharePoint to the Optimizely CMS solution. There are a number of limitations within SharePoint (especially around data

Hi Elena, We are using SP online for knowledge management. Feel free to ask any questions. Yehuda Vansove, Payoneer

Hi Eugene, your points are absolutely right. The reason that we want to investigate alternative solutions has to do with cost savings. The functionalities of SharePoint vs Confluence and the user

Hi Elena, apologies for the probably late answer. I'd suggest thinking of the 'Why' question (as always): do you need the migration? Is it the m365 platform your company is globally switching to or

THANKS

Rocio's slides are available to download from this PowerPoint version.

Today we held our 201st monthly call. Thanks to Rocio and John for presenting, to those who spoke up and posted in the chat, and to all those who attended. Please continue the discussion here by

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