I mean, whatever it's called, or ought to be called, at least we all recognise it! Generally we all recognise the situation of not stopping something that is established even tho it's no longer

Wonderful! Thank you for sharing this. Eve Eve Porter-Zuckerman (617) 835-0323

THANKS

Hi Eli, Below is some info that might help. KMWorld’s LaShawn Fugate Interviews Burgoyne Hughes of GE Healthcare, Senior Manager of Call Center Operations. KCS methodology is used for maintaining

Hi Eve, Your comment about your team developing their own version of an AAR caught my attention so I thought I would chime in. I did something similar at my former employer so I thought I would share

KM is Change Management: Asian Development Bank and the #KMAlchemy - Pioneer Knowledge Services https://pioneer-ks.org/km-is-change-management-asian-development-bank-and-the-kmalchemy/ Edwin K.

I like that, The Voluntold.

We have a persona called "The Voluntold". Voluntold are those who are volunteered to do something without their consent or engagement. As a result of being voluntold they do the bare minimum, if they

Love that title too! Obsolescence Aversion Keep trying to encourage speakers at KMWorld to share what didn’t work for them and what they learned in the process, but not many people are open to

Now there’s a good theme for a talk at KMWorld! How to Keep Dead (but valuable) Knowledge Walking! Zombie knowledge! What tools & techniques can your organization use to keep its knowledge front

Ooooh, maybe Zombie Knowledge. It's knowledge that has lived out it's life, died, and is now part of the undead. It needs bailouts from decision makers in order to operate, so it steals from the

Hey Stephen, Organizational change happens more efficiently when team members acknowledge the need for change, thus building a case that convinces other staff that this change is the correct course.

Hi TJ, Not sure what KM platform you are working on but... For our system content managers use a separate application server that is allocated where you can edit articles or create new ones using

Stephen, Thank you for your thoughtful response. I agree that culture is important – both organizational culture and the mix of cultures an organization might host. The themes, both in your

Thank you, Tom, for this. The team I’m working with has really taken to developing their own version of an AAR. I like the “know what” vs. “know how” juxtaposition. It builds some

THANKS

Hi Eli, Some great points have been made, by some very knowledgeable people. +1 for their points. When we (Klever) talk about KCS, we say that it is about creating a knowledge-first culture where

Hello Eli, I have a KCS practice going at Adobe for "internal" purposes for employee support, and I know other organizations that use it for internal knowledge bases for customer success managers, for

Internal means maintenance (especially complex machinery) and manufacturing process optimization. Thanks for the link. I will check

Hi Eli, Will let Carla see if she can rustle up some anecdotes about from the KCS community, but I do agree with Phil that maintenance is a completely appropriate use case for KCS. Instead of