I'd follow the general theme here. Senior managers have seen too many promises of cost and time savings over the years to take them seriously unless they are very concrete. I would focus instead on

I have always enjoyed the debates here in this group but haveseldom joined in since I’m more of a KM hobbyist than professional. I’m going to take Bill’s approach and be thecontrarian here.

I agree with Andrew on the time savings ROI - It is meaningless. It does not go to the bottom line. What are the people going to do with the time savings? leave early? It is more effective to tie the

All of which suggests a simple best practice: Build in your internal marketing for the initiative, whatever it is -- and this includes a constant commitment to getting end users to speak up as

Hi Yao, This is a wonderful topic. Around anyear time back, while I developed the business case for instituting anenterprise search (certainly as part of KM initiative) I used same argument.Presented

Yao and Bill, With improved enterprise search ... knowledge workers can reduce the amount of the time spent on search ... a saving 10% of the time (1 hour per week) can be translated into

Hello Yao, I was asked a similar question this morning andhave also been formulating a response. I like the general approach you have taken in thedraft of your article. Without getting in too

Hello KM peers, I amonce again asked to justify what I am doing by associating my work in KM area toimpact to business bottom lines such as hard-savings. This type of request mustbe common across KM

Congrats Stephanie, All the best in your new position. Sanjay Swarup Program Manager KM ManTech International

Will be looking forward to what you do in that area, too :-). Best regards, Miguel

Thanks for the tip, Matt. Will definitely be checking that out - especially keeping in mind your feedback. Am curious to know more... Tom coverage of collaborative software a kick in the pants -

Thanks, Valdis. Re competitors, don't know yet. I think Gartner would like to think no one :-) That's based on the business model of coupling our benchmarking research and analyst research with

Tom, Congrats on the new role! Someone really needs to give Gartner's coverage of collaborative software a kick in the pants - and I hope it's you. Forrester have the edge on you guys at the

Hi Everyone, I hope you are all well and enjoying the summer (or winter if you are in the Southern Hemisphere)! :) This email is to share some great news with all of you. After almost 5 years out on

Tom, Congrats on your new position! Who are your key competitors? The strategy arms of IBM GS, Accenture, etc? Valdis

Hello all - today marks my first week in my new job with Gartner Consulting. We do technology and business strategy engagements that leverage Gartner's world-class research and analysis to help

Srinivas, I agree with Al about there not necessarily being a framework or model, as different groups view KM in different perspectives. You might find it useful to consider the ideas you have and

Dear All, Thought I could express in differentwords again. Here is my try.... We have a many groups supporting technologyoperations & at this point would like to improve on domain

Srinivas - I don't necessarily have a methodology or process framework, but I've usedKM techniques (group dialogue, collaboration) to extract tacit knowledge fromgroups of experts to generate

Srinivas, I have attached a paper that Karla Phlypo-Price and myself wrote in 2003 that may be helpful. The content for the most part is time independent.