main@SIKM.groups.io

Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc) Nick Milton Knoco

By Nick Milton · #10694 ·

Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

This has also been my experience in all the knowledge retention/transfer efforts I've been involved in, the docs are stored and rarely read or used but the stories live in in the minds of the

By Murray Jennex · #10693 ·

Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Martin and Rupert, I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). They were then interviewed

By Bart Verheijen · #10692 ·

Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Hi Martin, The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure. Also, Dorothy

By RupertLescott · #10691 ·

Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Thanks Natasha!...murray

By Murray Jennex · #10690 ·

Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Murray - this is a great paper. Thanks for sharing. And Martin thanks for starting this thread. This is a subject that I am currently focusing on. If anyone will be at the OLA Super Conference in

By Natasha Kwiatkowski · #10689 ·

Re: Request: interview for KM Strategy benchmark for non profit org #strategy #request

Hi Hamish, It would be worth you asking the same question in the KM4Dev discussion group: https://dgroups.io/g/km4dev/ All the best, Chris From:main@SIKM.groups.io <main@SIKM.groups.io> on behalf

By Chris Collison · #10688 ·

Request: interview for KM Strategy benchmark for non profit org #strategy #request

Dear all, I hope this is an appropriate platform to make this request. I'll preface this with saying this is me posting on behalf of the non profit organization Terre des hommes Foundation (based in

By Hamish Tacey · #10687 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

Although the "knowledge as an asset" framing opens new possibilities for managing knowledge, ignoring the differences between tangible and intangible assets is a huge mistake. It's tricky, once

By Beto do Valle · #10686 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

IMHO this is a timely and powerful insight. The in-house or independent development of training models for AI requires exactly this kind of mindset to make the needed investment. The coordination

By David Muller · #10685 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

I quite like the asset concept and it’ simplicity but do accept that it does hold limitations. If you look at different classifications of assets it works better. There will be some fixed assets

By Kevin Wheatly · #10684 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

Patrick, I think that KM can give people the opportunity to contribute their tacit knowledge as part of a shared asset, for example within communities of practice. In fact, you could argue that KM

By Nick Milton · #10683 ·

Re: The AI view of KM #AI #art-of-KM

This is a brilliant prompt Dennis! Thanks for sharing! (I literally LOLd). However, your question got me thinking about several things: The first is Explainable AI. In my experience, organizations

By Guillermo A. Galdamez · #10682 ·

Re: The AI view of KM #AI #art-of-KM

So it homogenises to dominate patterns of platitudes? Prof Dave Snowden Director & Founder - The Cynefin Centre CSO - The Cynefin Company Social Media: snowded dave.snowden@...thecynefin.co

By Dave Snowden · #10681 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

Concur with Patrick. That approach is one of the many ways in which KM has gone off the rails over the years Prof Dave Snowden Cynefin Centre & Cognitive Edge11 Pro Please excuse predictive text

By Dave Snowden · #10680 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

Thanks for that reference Nancy - this doctoral research by Saranya Saetang found that considerations of ownership tended to have negative impacts on openness to sharing when individuals felt that

By Patrick Lambe · #10679 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

Well said Patrick! An article “What’s mine is ours, or is it? by Constant, Kiesler and Sproull https://pubsonline.informs.org/doi/abs/10.1287/isre.5.4.400 studied this issue and found: "One

By Nancy Dixon · #10678 ·

Re: The AI view of KM #AI #art-of-KM

I believe that if you include something like “and provide references” in most cases it will do that.

By Dennis Pearce · #10677 ·

Re: Defining knowledge in your organisation: is it simple or hard? #definition

The key characteristic of an “asset" is that a thing either is, or isn’t one. It can be bounded, controlled, and disposed of in the market. A number of knowledge forms, including those forms

By Patrick Lambe · #10676 ·

Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist

By Murray Jennex · #10675 ·

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