At most technology-themed conferences, numerous attendees use Twitter to capture and immediately disseminate key points the speaker or panel is making. Nearly all conferences define and publicize

Matt, I agree with you. For large conferences, not just meetings - its a design issue. In a recent blog

Marcie, I have used Issue Mapping and Dialogue http://www.cognexus.org/issue_mapping_webinar_series.htm . It takes a skilled person to create the map, but it's a great way to see the relationship

Hello, I think there's a big design issue here. It's not just about using video or Twitter, it's about how we design our conferences as 1. learning & exchange spaces in their own right & 2. integrated

Apart from publishing a collection of the presentation decks that were presented, not sure what you had in mind. Even then I have found very little residual value in the various binders full of

This is a very interesting question and I am looking forward to reading others' feedback. The challenges for knowledge capture in a meeting or event setting are somewhat unique. You need to avoid

Good stuff guys - appreciate the responses. -Jacob

I would remain a wee bit more optimistic. In terms of retaining meaning from a meeting on a complex topic, I do believe that one can capture a list of decisions made by the group and an "image" of the

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during

Keshav - I hadn't looked at demo of eGain virtual agent in a number of yrs. The eGain virtual agent is using a case based reasoning engine from a software startup called Big Science that eGain

Couple of year ago I had seen a demo of eGain virtual agent. I suppose this is still available as on offering - http://www.egain.com/products/virtual_agent.asp I had also seen one live deployment of

Thank you for your response, John. I took a look at Verbots for the sake of due diligence, but have to agree that it doesn't seem like a professional solution. Looking at the minimal response to my

Hello, My name is David Griffiths and I am a PhD student and Associate Lecturer at Edinburgh University. I am currently investigating the assumptions of KM academics and practitioners and I am

A few years ago, we looked at a free tool from Verbot http://www.verbots.com/ , but while it made a fun demonstration, it never seemed like a professional solution. About that same time, Miss Dewey

We are currently investigating the possibility of implementing a virtual agent (chat bot, intelligent agent, virtual CSR, there doesn't appear to be an industry standard term yet). We're in

Telligent Evolution Server is almost exactly as you have described in regarding to the capabilities you want Sharepoint to add. It offers every one of the features you asked about and is a Microsoft

Jeevan, We use both MOSS and SPS03. MOSS has pretty good content and document management features making it well suited for intranets, web sites, and team document sharing. In my opinion it is not

Hi Jeevan, I have done some work on implementing KM in an ITIL environment, and have written a whitepaper on it although it deals more with unstructured information rather than what you are looking

Hello Jeevan, We have integrated SupportSoft’s Author Center with BMC’s RemedyService Management Suite globally. ITIL 3 goes so far as to illustrate KM asunderpinning service management

Jeevan – I have not worked specifically on incidentmanagement, service management, or HP service centre. However, I have a numberof strategic-level presentations on KM for emergency management