Greetings, Dennis – This is something we put together in the very first days of Knowledge Street, and it might give you some ideas. We were pitching KM and Communications to a local business

This is a KM Buzzword Bingo card but you could use it to help think through how each of these are related to pain points.

Jason Collins: https://youtu.be/Dc_vN0r3rBc Matt Moore: https://www.youtube.com/watch?v=oCw47L4tWok We talk about Knowledge Management but less so about Ignorance Management - and yet there is likely

My KM team is a fairly new department in our organization and is planning an open house to help other departments get to know us. We're trying to think of handouts that people could take away and one

NGL-2019+-+Call+for+Papers-1.pdf Invitation & Call for Papers International Conference on Next Generation Libraries-2019 (NGL-2019) New Trends & Technologies, Collaboration & Community

Join us virtually for our next San Francisco Bay Area KM meetup from 2:00 to 3:30 August 7th. This month, we have a special guest speaker, Tom Short, who will speak with us about using gamification

Hi Sahar, I would like to add my congratulations as well. You have an exciting challenge ahead of you! There is a lot to unpack in your message, but I'll share some thoughts: KM Benchmarks I

Dear Arthur, Thank you so much for replying to the message. And indeed working as collective wisdom and sharing our success or lessons learned can benefit to move to the next level of KM within our

Dear Phil (@Phil Verghis) Thank you for your interest. I will get in touch with you. Can you send me an email on sahar.khanloo@...? Anyone else also is interested will be great to join and share some

Sahar, Thanks for posting in this community. Here are links to articles that address the topics you mentioned. Communities of practice - Communities of Practice incentivization - How to motivate

Hi Sahar, Congratulations on commencing your KM journey and the progress you have made so far. The challenges you share in your last paragraph are the common sources of challenge in every

Hi Sahar, Sounds like an exciting time. I’ll be glad to chat with you. While we don’t do KM-specific consulting anymore (our software is a digital coach for support/operations managers to

Dear KM experts & leaders, My name is Sahar. I am the Global KM Lead for OperationsSystems at one of Danone's biggest business unit. Having been in this role for the past one year Ihave

Can you provide some context around what you are trying to achieve: Is your application strictly Customer Support? Will you also be handling Business Operations? Are you looking for integration with

Hi Sandeep, You're right, Confluence does seem to be underutilized for public sites. I see it used most often by software companies, maybe because they're already familiar with Jira and because

Sandeep, Long timer lurker here. On the tech side, many large enterprises use a framework from the non-profit Consortium for Service Innovation called Knowledge Centered Service (KCS). They

Thanks so much, Chris The Hexitime example has many of the features that we’re looking for (scheduling, booking a conversation and so on) and I have considered time-banking as one model for the

Hi Susan, Thank you for your feedback! In fact Confluence seems to be the predominant choice for “internal” KB though I have yet to come across it being used for “external” KB. Cheers,

Hi Sandeep, Good luck with your project! I think Confluence (in combination with Jira Service Desk) would be a good product for you to benchmark against. From my perspective, it already does many of

All, I am a technology entrepreneur exploring building a Best-In-Class Knowledge Base (geared towards customer support). It seems existing KB solutions are just add-ons to ticketing systems and have