Hi Stephen, You wrote: “Any time you are seeking to implement an intangible benefit, or at least a strategy which will have an impact one degree or more away from a direct financial return (this

P.S. The piece I just posted a link to refers to a piece I published way back in 1979 titled "Finding the Bottom-Line Payoff of Training." It could easily be retitled "Finding the Bottom-Line Payoff

Back in 2011, I published a piece in the UK's Training Journal about the ROI of Training. It is titled "The ROI of Training: Valid Mission or Quixotic Quest?" I believe much of what I wrote there

Patrick, you could have it looked up in my LinkedIn poll comments, when you have time. You will find the most diverse views !! In fact it has been a eye opener for me personally. Regards, Santhosh

Hi Matt, You wrote: "A mature business should have something like a value driver tree that maps out contributions to value (which should include quality, customer sat, etc)." - I would agree that it

So this is 51 people out of the 191 people (56%) who thought the standard was a waste of time? P Patrick Lambe Partner Straits Knowledge phone: +65 98528511 web:

I have taken them from the comments, to represent different school of thoughts. I think I should have explicitly mentioned it. Will highlight it in the website comments. Thanks for askng!!

Thanks Santhosh. Can you clarify if the 51 respondents who thought the standard was a “complete waste of time” comes from the sample of 191 respondents, or is a separate sample? P Patrick

Dear All, Thank you very much for making the poll a good starting point of discussion around KM standards. Many would have already seen the Poll Result report on realKM; thanks to @Bruce Boyes for

Despite the title, the following podcast is more about information literacy and archival memory than tanks or bombs. Of particular interest to KM4Dev are the discussions on: - The role that social

Stephen, I think that we disagree less that it appears but lets work this through. "If I run a cross-stitch club, you could try and reduce its value to tangible factors like "number of works

Patrick / Murray, In short: yes. All this stuff is in Aristotle’s Rhetoric (with his pathos, logos, ethos) - but both of you (and others) express it well. Regards, Matt Moore +61 423 784 504

Well there you go Matt… another opportunity lost... I remember a remark you made in a much earlier version of the ROI discussion years back, where you pointed out that making an ROI argument or any

Hmm. I don't quite agree. If I run a cross-stitch club, you could try and reduce its value to tangible factors like "number of works produced", "average increase in participant

Murray This last point is really important. In such a diffuse and complex area as KM, it is often difficult to make really “hard” ROI-based arguments or even value propositions that don’t

and of course to tighten up my post, you still have to follow through when assessing success to show that you have achieved the values you said you would, including ROI, KPI support, and qualitative

when I was working in a nuclear utility I was taught that I needed to be able to tell a value story if I wanted my proposals to be approved. The value story of course had a monetary aspect, usually

Patrick “Gordon Way is the owner of WayForward Technologies II a British software start up company that has often been likened to a British Microsoft, mainly by Gordon himself. WayForward has two

No Matt I tend only to receive poems in my dreams.. For ROI calculations, I suspect (because I have not fully interrogated my subconscious on this) that I visualise where I want to get to, and then I

Patrick, "Where did this ROI calculation come from?" "It came to me, in a dream..." Regards, Matt