Murray, The relationship between project management and knowledge management is an interesting one so thanks for bringing it up. I'm not really clear on your "KM PMO" - is it a separate PMO for KM

Hi Nancy, Not sure if you're already aware that the Knowledge for Development Partnership (K4DP) has produced the Agenda Knowledge for Development which puts forward 14 knowledge development goals to

Hi Michael, Firstly, thanks @Stephen for calling me into the thread. @Beth has given you some resources on the platform front. @Dan has covered the fact that users like to both browse and search, so

Wow! I guess I have been out of KM longer than I thought. I spend most of my time on information and UX architecture. So I had a very different reaction to this question than I am hearing from others.

Hi Michael, The ServiceNow Service Catalogue page, and knowledge management in the Service Portal are useful in identifying current state and improving knowledge search using ServiceNow's existing

Hi Michael, Aprill Allen is an expert in this space and I hope she'll be able to chime in with her thoughts soon. But you should definitely check out KCS as a methodology for

Hi Beth, thanks so much for pointing me to those resources :) I'll spend some time absorbing those case studies. Much appreciated!

Thanks so much for your thoughts Dan - most useful :) ServiceNow has a categorization system for knowledge articles that in theory should help people find the content they are looking for, but in our

Hi Michael, There are several good blog articles associated with the ServiceNow Knowledge Module and that assist with search. Also there are some supplementary cases available on The KCS Academy

Friends, I’ve been invited by a journal to write an article on how KM can move the SDGs (the UN Sustainable development Goals) forward. I’d be interested in any references or ideas you have about

Michael - this is a tough question to answer succinctly. You will get lots of replies here on this one - lots of good ideas. Let me start with a basic point. There are generally two ways to find

Hi folks, I've just started a new role as a Knowledge Adviser within the ICT component of a government organization. We are using ServiceNow to store customer-support related information. A key

Hi Murray, As you say there's not much research on this, so a very worthwhile study. I think there are two aspects that can be considered. One is how knowledge is managed within projects, and the

Hi Alice and Murray, There are significant interdependencies between all the fields that you mention and “doing good KM” usually involves integrating all these tools well. I agree that many

Alice, I agree with you and your story is why I'm asking these questions and hoping to get a discussion started. I think we all think we do a decent job of project management and I believe that we

thank you Cindy! I will use and cite as appropriate!...murray

I wasn't listing all of what a PMP does or a PMO does but am hoping that through discussion we can define what a KM PMO/PMP should do. I'll add project glossaries to the list, thanks!....murray

Hello Murray. I’m not replying to your direct questions, but your post reminded me of a related story. I was asked to be the keynote speaker to speak to KM projects at a PMI annual meeting. Many of

Murray, I am also a PMP. I had a chapter published this April in the anthology "Project Management Strategies to Enhance Workflow and Productivity" called "Preventing Wastes of Project Costs and

Murray - > > I am also a PMP > In the context of what PMP brings to the table: Do PMP deliverables include or mention creation of project glossaries? __________________ David Eddy deddy@...