I’d recommend you connect with John Hovell and explore the 4 Step Approach he teaches. It’s a team-based approach that is designed to accomplish what you’ve laid out below. Hope this helps.

Greeting all, As a longer-term initiative, my KM Team, working with our business group stakeholders, is beginning to frame out appropriate approaches to expert knowledge retention and transfer. We

Dan, Tom, Fred, and Daan, Thanks so much for sharing your inputs. @Dan: Thanks for making the connection to taxonomy and community and for your premise at the end. Since we have some excellent

True, but since we aren't talking large numbers (a couple of downloads vs 40) and which are only significant when compared to each other (but not when compared to overall Internet traffic), I think

You could reach out to the call hosting provider and ask them to pull a page traffic report for you with a channel / source breakdown to see where the traffic is coming from. I imagine they probably

I assume there is another cause for two main reasons: This is the only recording out of many that receives a high number of plays. This is happening every single day.Today's report showed 17 plays

That could well be it, Murray, but then again similar traffic should be happening with other recordings from other months and from what I understand from Stan that's not happening at the moment. So I

people catching up? there was a lot of work that needed to be done fast in February and March....murray

The Monetary Authority of Singapore (the de facto Central Bank and regulator) has recently established a new Enterprise Knowledge Department and has been building a dynamic and diverse team over the

Dear Ivan: Trust you are doing fine. Thank you for sharing the concept paper on using knowledge. It has been a subject of my attention and study and practiced developing framework to measure

I rarely respond because most of what I read seems way out of my league. However, I have been asked to “look into” various matters over the years, and I can easily envision a client asking me to

Ivan - I’d start by laying out what a “win” looks like. Consider answers to questions like: - who is the intended audience for the content/knowledge products you are managing? - what good

Hello Ivan - I believe that a big part of the opportunity is related to effective taxonomy. When you use, for example, a community-based taxonomy that is created and curated by folks with expertise

Fellow KMers, I hope that I can tap into your experience and expertise to address one of the areas of KM that I've been wanting to address in a while: assessing the use of knowledge. In my

Hi Lesley, thanks a lot for the feedback and for the info details. This is, indeed, what has baffled both Stan and myself. I don't use Google Analytics but Jetpack. When I look into the Jetpack

Does Luis have google analytics installed on his blog? if so, you could go in google analytics to Behavior->Site Content->Landing Pages and then look for the past 30 days/etc. or different time period

Hi, all I would add to the CoP platforms Influent Solutions ( http://Influentsolutions.ch) Influent works with UN, WHO, and large cross-organizational networks). (Community Cloud is the name of the

Today was a new high: 40 plays for the February call, as compared to 6 plays for the June call held earlier this week. Does anyone have any ideas as to how and why this is happening? Conference -

For forums and Q&A, I suggest evaluating these major vendors of Enterprise Social Networks (ESNs): Atlassian Confluence Aurea Jive Facebook Workplace Google Currents HCL Connections Limeade (formerly

Rahul – Years ago one of my teams explored an open source Q&A system that was similar to Stack Exchange. We determined it wasn’t a great fit for us – but could be good for you. I don’t have