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Zombie Knowledge Update
Patrick Lambe
Dear colleagues,
About a year ago we had a discussion about “zombie knowledge” and Tim Wood Powell and I both did sessions at KM World on the topic. Past discussion thread at https://sikm.groups.io/g/main/topic/88388807#10047 I’ve just done an updated version of my KM World talk for ISKO Singapore, and the recording and session materials are available at And here’s a link to Tim Wood Powell’s blog post on the topic post-KM World. P
Patrick Lambe
Partner Straits Knowledge phone: +65 98528511 web: www.straitsknowledge.com resources: www.greenchameleon.com knowledge mapping: www.aithinsoftware.com 
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On Fri, Mar 24, 2023 at 06:29 PM, Ryan Fitzgerald wrote:
What do you think about a conversation on ChatGPT? Is it the end of Knowledge Management industry as we know it? It very could be the single biggest disruptor to KM I have ever seen.I participated in such a conversation. The details are in a thread about the KM View of AI. Also see the earlier posts in this thread about KM and AI. |
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Marc Belsher
Dear Fellow Members:
In my humble opinion, AI in general (and ChatGPT in specific) is a significant disruptor, but I don’t think AI implies the end of KM. AI is not human and may never understand us as individual complex minds forever seeking wisdom. My goal with each engagement (KM or otherwise) is to maximize participation of the people in the process and minimize resistance to change (minimize fear). Is AI able to minimize resistance to change, or will it only enhance it – I wonder, and time will tell?
In the words of Roger Von Oech, “There are two basic rules in life; change is inevitable, and everybody resists change (fears change).” AI use in KM is inevitable, and there is certainly value, especially in the Data, Information, Knowledge part of the journey, but will it deliver the Big W (wisdom)? I for one doubt it. As humans, we have a reactive brain, which is 80% of who we are, and our brain defaults to that reactive place always. We want the people that create knowledge content to be in their active brain, performing executive functions, having fabulous HUMAN thoughts and producing great outputs that truly improve the enterprise condition, drive positive change and deliver ultimate wisdom.
I for one would like to see AI solve our biggest industry challenge, fix the failure problem. As you know, it is estimated that between 50% and 75% of KM efforts fail, often because the human domain does not accept and often fully resists change. How might AI be utilized to improve these terrible metrics?
So far from my limited perspective, it feels like AI is more a blunt tool rather than a precision instrument for good.
My 2 cents…
Marc -- Marc Belsher - CEO My-E-Health USA My-E-Health UK Limited My-E-Health AB 345 The Greens Avenue Lowin House, Tregolls Road Båtsmansvägen 71 Newberg, Oregon USA Truro, Cornwall TR1 2NA S-239 31 SKANÖR, Sweden T: +1 503 487 0036 T: +1 503 487 0036 T: +46 7 04065696 C: +1 503 330 8545 Company #: 14217826 Organization #: 556914-1269
From: main@SIKM.groups.io <main@SIKM.groups.io>
On Behalf Of Tom Olney
Sent: Friday, March 24, 2023 3:47 PM To: main@SIKM.groups.io Subject: Re: [SIKM] March 2023 SIKM Call: Bart Verheijen - International Expert Mapping Using GuruScan #expertise #monthly-call
I’ve decided to let the three main platforms entertain each other. 😃
I’ve got the Microsoft Edge plugin, Google Bard, and ChatGPT cued-up and am giving each of them something to do throughout the day. I’m finding the ability to draft and light-edit things by feeding them into one of the three to be easy and productive. So far, the AI chat tools are great collaborators to help get things done quicker. Someone has to feed them – so deciding what work they can do, feeding it in, and then taking the output and polishing it is the extend of what we have so far. It’s like having a really speedy intern (without the nose piercings).
Tom Olney, PMP, CKM, CUDE VP Organizational Development Activator | Ideation | Communication | Connectedness | Learner
PSCU | Learning & Organizational Development 580 Carillon Parkway | St. Petersburg, FL 33716
From:
main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Ryan Fitzgerald via groups.io <ryafitzgerald@...> What do you think about a conversation on ChatGPT? Is it the end of Knowledge Management industry as we know it? It very could be the single biggest disruptor to KM I have ever seen.
Confidentiality Warning: Deloitte refers to a Deloitte member firm, one of its related entities, or Deloitte Touche Tohmatsu Limited (“DTTL”). Each Deloitte member firm is a separate legal entity and a member of DTTL. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Thank You. If you do not wish to receive future commercial electronic messages from Deloitte, forward this email to unsubscribe@... Avertissement de confidentialité: Deloitte désigne un cabinet membre de Deloitte, une de ses entités liées ou Deloitte Touche Tohmatsu Limited (DTTL). Chaque cabinet membre de Deloitte constitue une entité juridique distincte et est membre de DTTL. DTTL n’offre aucun service aux clients. Pour en apprendre davantage, voir www.deloitte.com/ca/apropos. Ce message, ainsi que toutes ses pièces jointes, est destiné exclusivement au(x) destinataire(s) prévu(s), est confidentiel et peut contenir des renseignements privilégiés. Si vous n’êtes pas le destinataire prévu de ce message, nous vous avisons par la présente que la modification, la retransmission, la conversion en format papier, la reproduction, la diffusion ou toute autre utilisation de ce message et de ses pièces jointes sont strictement interdites. Si vous n’êtes pas le destinataire prévu, veuillez en aviser immédiatement l’expéditeur en répondant à ce courriel et supprimez ce message et toutes ses pièces jointes de votre système. Merci. Si vous ne voulez pas recevoir d’autres messages électroniques commerciaux de Deloitte à l’avenir, veuillez envoyer ce courriel à l’adresse unsubscribe@... CAUTION: This email originated outside of PSCU. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, use the Phish Alert button at the top of your Outlook toolbar to report suspicious emails.
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I’ve decided to let the three main platforms entertain each other. 😃
I’ve got the Microsoft Edge plugin, Google Bard, and ChatGPT cued-up and am giving each of them something to do throughout the day. I’m finding the ability to draft and light-edit things by feeding them into one of the three to be easy and productive. So far, the AI chat tools are great collaborators to help get things done quicker. Someone has to feed them – so deciding what work they can do, feeding it in, and then taking the output and polishing it is the extend of what we have so far. It’s like having a really speedy intern (without the nose piercings).
Tom Olney, PMP, CKM, CUDE VP Organizational Development Activator | Ideation | Communication | Connectedness | Learner
PSCU | Learning & Organizational Development 580 Carillon Parkway | St. Petersburg, FL 33716
From:
main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Ryan Fitzgerald via groups.io <ryafitzgerald@...> What do you think about a conversation on ChatGPT? Is it the end of Knowledge Management industry as we know it? It very could be the single biggest disruptor to KM I have ever seen.
Confidentiality Warning: Deloitte refers to a Deloitte member firm, one of its related entities, or Deloitte Touche Tohmatsu Limited (“DTTL”). Each Deloitte member firm is a separate legal entity and a member of DTTL. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Thank You. If you do not wish to receive future commercial electronic messages from Deloitte, forward this email to unsubscribe@... Avertissement de confidentialité: Deloitte désigne un cabinet membre de Deloitte, une de ses entités liées ou Deloitte Touche Tohmatsu Limited (DTTL). Chaque cabinet membre de Deloitte constitue une entité juridique distincte et est membre de DTTL. DTTL n’offre aucun service aux clients. Pour en apprendre davantage, voir www.deloitte.com/ca/apropos. Ce message, ainsi que toutes ses pièces jointes, est destiné exclusivement au(x) destinataire(s) prévu(s), est confidentiel et peut contenir des renseignements privilégiés. Si vous n’êtes pas le destinataire prévu de ce message, nous vous avisons par la présente que la modification, la retransmission, la conversion en format papier, la reproduction, la diffusion ou toute autre utilisation de ce message et de ses pièces jointes sont strictement interdites. Si vous n’êtes pas le destinataire prévu, veuillez en aviser immédiatement l’expéditeur en répondant à ce courriel et supprimez ce message et toutes ses pièces jointes de votre système. Merci. Si vous ne voulez pas recevoir d’autres messages électroniques commerciaux de Deloitte à l’avenir, veuillez envoyer ce courriel à l’adresse unsubscribe@... CAUTION: This email originated outside of PSCU. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, use the Phish Alert button at the top of your Outlook toolbar to report suspicious emails.
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Ryan Fitzgerald
What do you think about a conversation on ChatGPT? Is it the end of Knowledge Management industry as we know it? It very could be the single biggest disruptor to KM I have ever seen.
On Mar 21, 2023, at 10:53 AM, Stan Garfield <stangarfield@...> wrote:
Confidentiality Warning: Deloitte refers to a Deloitte member firm, one of its related entities, or Deloitte Touche Tohmatsu Limited (“DTTL”). Each Deloitte member firm is a separate legal entity and a member of DTTL. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. Thank You. If you do not wish to receive future commercial electronic messages from Deloitte, forward this email to unsubscribe@... Avertissement de confidentialité: Deloitte désigne un cabinet membre de Deloitte, une de ses entités liées ou Deloitte Touche Tohmatsu Limited (DTTL). Chaque cabinet membre de Deloitte constitue une entité juridique distincte et est membre de DTTL. DTTL n’offre aucun service aux clients. Pour en apprendre davantage, voir www.deloitte.com/ca/apropos. Ce message, ainsi que toutes ses pièces jointes, est destiné exclusivement au(x) destinataire(s) prévu(s), est confidentiel et peut contenir des renseignements privilégiés. Si vous n’êtes pas le destinataire prévu de ce message, nous vous avisons par la présente que la modification, la retransmission, la conversion en format papier, la reproduction, la diffusion ou toute autre utilisation de ce message et de ses pièces jointes sont strictement interdites. Si vous n’êtes pas le destinataire prévu, veuillez en aviser immédiatement l’expéditeur en répondant à ce courriel et supprimez ce message et toutes ses pièces jointes de votre système. Merci. Si vous ne voulez pas recevoir d’autres messages électroniques commerciaux de Deloitte à l’avenir, veuillez envoyer ce courriel à l’adresse unsubscribe@... |
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KM Essentials Dossier from the GfWM
#periodicals
The GfWM (German Society for KM) has published a new dossier on KM Essentials, you can read the articles here https://www.gfwm.de/dossier-kmessentials/ there are several articles in English, including one from me, and you should be able to run Google Translate on the page (if you’re using Chrome) for each article and have it translate the German articles into English (or your preferred language).
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Re: March 2023 SIKM Call: Bart Verheijen - International Expert Mapping Using GuruScan
#monthly-call
#expertise
Today we held our 211th monthly call. Thanks to Bart for presenting, to those who posted in the chat, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
*Tim Powell*, 3/21/2023 8:00 AM: And worth waiting for! *Andrew Trickett*, 3/21/2023 8:31 AM: Did it change behaviours as people tend to go to people they trust to have a high level of experience. Also did it provide the organisation with a way to identify key gaps or future gaps as people retire. *Tim Powell*, 3/21/2023 8:32 AM: Bart, Initially you said that innovation was a goal. of this initiative. Did you measure that, and did it result? *Tim Powell*, 3/21/2023 8:35 AM: Thanks, got it! *Tim Powell*, 3/21/2023 8:38 AM: 1/6th of your expert base participated. Any idea why? *Joitske Hulsebosch*, 3/21/2023 8:38 AM: Did the experts see it as a loss? *Joitske Hulsebosch*, 3/21/2023 8:39 AM: (less questions, less recognition?) *Tim Powell*, 3/21/2023 8:40 AM: Thank you. *Mary Chitty*, 3/21/2023 8:40 AM: how much effort was the deduping of the knowledge topics? did you add cross references? *Joitske Hulsebosch*, 3/21/2023 8:41 AM: great *Tim Powell*, 3/21/2023 8:45 AM: You used self-rating of level of expertise. Was there any attempt to verify and/or normalize this? *Mary Chitty*, 3/21/2023 8:47 AM: but some very new people might not be known experts *Tim Powell*, 3/21/2023 8:47 AM: Endorsements, OK, great. *Andrew Trickett*, 3/21/2023 8:47 AM: I think a key bit around self rating is knowing you might be called out on it. We've found some cultures under sell themselves some over rate. A good way is to use technical COPs to take a sample and review as well as the endorsements *Valdis Krebs*, 3/21/2023 8:50 AM: You need to look at both knowledge level of, AND access/availability to that knowledge/person. Maybe X is not the BEST expert but s/he is available to discuss the problem/solution and is helpful *Tim Powell*, 3/21/2023 8:51 AM: Dunning-Kruger effect *Valdis Krebs*, 3/21/2023 8:51 AM: When doing Organizational Network Analysis we NEVER ask for self-assessments *Valdis Krebs*, 3/21/2023 8:54 AM: Often top experts do not like talking to newbies -- need to find the knowledge translators in the organization *Valdis Krebs*, 3/21/2023 8:56 AM: No questions, just sharing experience... thank you Bart! *James BICKHAM*, 3/21/2023 9:00 AM: Thank you! *Tim Powell*, 3/21/2023 9:00 AM: Terrific, Bart, thanks! *Joitske Hulsebosch*, 3/21/2023 9:00 AM: thanks! |
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2023 Midwest KM Symposium
#call-for
#conferences
The 9th Midwest KM Symposium (June 16, 2023 in Kent, Ohio) was featured on the Because You Need to Know Podcast hosted by Edwin K. Morris with guests Kendra Albright, Linda Hummel, Ninez Piezas-Jerbi, and me. I encourage you to listen to it and to promote it in your networks.https://
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March 2023 SIKM Call: Bart Verheijen - International Expert Mapping Using GuruScan
#monthly-call
#expertise
This is a reminder of tomorrow's monthly call from 11 am to 12 noon EDT. The U.S. is on Daylight Savings Time.
SIKM Leaders Community Monthly Call
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This looks very interesting indeed. LinkedIn
Microsoft's Copilot is basically chatGPT in the MS Suite. It's here (well, you never know with MS when things actually appear in your estate, but you get what I mean!)... Does anyone know how it will be deployed and what sort of training there will be on it? |
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Re: French-speaking KM expert...
#jobs
Bart Verheijen
Arno, Maybe the KM4Dev network can help you with this. Rocio Sanz and Gladys Kemboi might be good first points of contact. Bart Verheijen +31 6 19 342 603 Op do 16 mrt 2023 om 10:47 schreef Arno Boersma <arnovation@...>:
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Re: French-speaking KM expert...
#jobs
Arno Boersma
Hi all, I wanted to share that IFAD (International Fund for Agricultural Development, a specialized UN agency) is looking for a French-speaking KM expert to support a project in Cameroon. It involves guiding the implementation of a recently developed knowledge management strategy. The work would be remote as well as face-to-face support in Cameroon according to a schedule to be agreed. If you are interested, or know someone, please shoot me an email ( a.boersma@... ) and I can share the terms of reference and connect you to the hiring team. Many thanks, Arno |
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Re: Upcoming KM events from ISKO Singapore and SIKM Leaders Forum
#webinar
Patrick Lambe
Thank you for your eagle eye, Boris! An editorial error in updating the site - now reinstated and we are very much looking forward to it!
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Patrick Lambe
Partner Straits Knowledge phone: +65 98528511 web: www.straitsknowledge.com resources: www.greenchameleon.com knowledge mapping: www.aithinsoftware.com 
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Re: Upcoming KM events from ISKO Singapore and SIKM Leaders Forum
#webinar
Patrick, the scenarios panel is not in the list anymore http://www.iskosg.org/
Sunny regards from Germany, Boris |
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Looking for a Service Agreement Template
#request
One of our members is looking for a template or service agreement form for services to be delivered from the U.S. to Saudi Arabia. An example containing terms related to government, currency, liabilities, or any other relevance to US to SA business. Some parameters to start from would be super helpful. Thanks for anything you can provide.
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Re: KM and Quality
#quality
Stephen Bounds
Hi Patricia, Out of interest, since both ISO 9001 and ISO 30401 are Annex
SL management standards, is your intent to integrate the
official KM standard into your overall quality management system?
Why / why not? Cheers, On 14/03/2023 1:04 am, Patricia
Pignataro wrote:
Hi all, |
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Re: Benchmarking of Digital Experience Platforms
#assessment
#hot-topics
#dex
Amit Dhania
Hi James,
The backstory is that we have Drupal as the web content management system that is a piece of Acquia's DXP, while we also have some Adobe and Salesforce products implemented. I appreciate that all of these are very different products and all of them are pitching themselves as DXPs from different angles. The question that we are looking to answer is (and that we have enough information to justify the decision)
Cheers, Amit |
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Re: Benchmarking of Digital Experience Platforms
#assessment
#hot-topics
#dex
James Robertson
On 14/3/2023 4:23 pm, Amit Dhania via
groups.io wrote:
Hi Amit, Those are three extremely different products (and types of products) that you're looking at there! I know things are pretty blurred in a uni, but are you looking at customer/prospective student websites (etc), or staff/current student collaboration tools and intranets? Probably best not to try to get both in the same tool... I've been in this space a very long time now, and have helped quite a few Australian unis over the years pick suitable technologies (by helping them through an effective go-to-market process). Very happy to have a more detailed chat on the phone if that would help? I'd also point you to the work done by Real Story Group in this space, which is the most credible source of practical (non marketing) advice you can get anywhere. (Not being impolite to anyone, but I would put them _way_ ahead of Gartner and Forrester.) Cheers,
--
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Benchmarking of Digital Experience Platforms
#assessment
#hot-topics
#dex
Amit Dhania
Hi everyone,
Amit |
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Re: KM and Quality
#quality
Chris Collison
Hi Patricia, Quality Systems and Improvement are well articulated and standardised, and can be represented as maturity models (e.g. EFQM). Love ‘em or hate ‘em, the common language in a model provides you with an opportunity to do some ‘benchlearning’ across different parts of your company – and hence a way to discover pockets of excellence and capture the story behind them, connect ‘offers and requests’ to mobilise knowledge, potentially build a Quality Community of Practice, and have a way to measure improvement.
In your shoes, I'd be looking at the following steps:
i) Choose (or build your own) maturity model which describes QC/QA/QI capability. ii) Engage teams in using it as a self-assessment, collect their current levels and their priorities for improvement. iii) Create a dashboard to show the spread and visualise where the ‘best in company’ examples lie. (A River Diagram or a heatmap works well for this) iv) Support a knowledge marketplace to connect ‘gives and gets’ between different SMMA teams. v) Consider a Community of Practice as a supportive environment for all of the above. vi) Consider creating a toolkit/board game/work mat to bring the self-assessment approach to life. vii) Use the spread and the average of each measure on your maturity model as a KPIs for impact and transfer.
Hope this helps. There’s a worked example here from the UK’s National Health Service Kind regards, Chris
| Knowledgeable | KM Cookbook |+44 7841 262900 | Return on Knowledge | LinkedIn |
From:
main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Patricia Pignataro <ppignataro@...> Hi all, |
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