Date   

Re: "Disquiet in the archives" in THE CONVERSATION #archiving

Carol H. Tucker
 

AND this is why historians will tell you there is no such thing as an historical fact - it is all interpretation....


On Fri, Jan 13, 2023 at 11:28 AM Matt Finch <Matthew.Finch@...> wrote:
A nice piece from Australia's Stuart Kells in The Conversation this week, which may have some resonance for people working in KM too:


Given that collection and preservation decisions must often be made under the so-called "TUNA conditions" of turbulence, uncertainty, novelty, and ambiguity - and their value may only be revealed in hindsight - I take this as a good argument to build a foresight capacity into collections strategy.

Precisely when you can't see what lies ahead for sure, you can manufacture plausible future contexts as vantage points on the present. 

These can challenge current assumptions and help us make wiser decisions about what to collect, what to keep & how to keep it, and what its value might be as events unfold and circumstances change.

Complementing this is a nice Harvard working paper from Peter Scoblic on the idea that, when we can't decide confidently based on the models of the past, or make decisions by analogy to previous situations, we can manufacture plausible future scenarios to help guide us:


"[...T]reating the future as plural and less knowable can, in theory, make [knowledge!managers more sensitive to changes in the present, reduce overconfidence in specific courses of action, and render mental models more flexible, thereby improving adaptability to whatever future does manifest"

Happy weekend, all --



MATTHEW FINCH
Associate Fellow, Saïd Business School






--
Carol H. Tucker

"I only care about the words that flutter from your mind. They are the only thing you truly own. The only thing I will remember you by. I will not fall in love with your bones and skin. I will not fall in love with the places you have been. I will not fall in love with anything but the words that flutter from your Extraordinary Mind."
~ Andre Jordan


"Disquiet in the archives" in THE CONVERSATION #archiving

Matt Finch
 

A nice piece from Australia's Stuart Kells in The Conversation this week, which may have some resonance for people working in KM too:


Given that collection and preservation decisions must often be made under the so-called "TUNA conditions" of turbulence, uncertainty, novelty, and ambiguity - and their value may only be revealed in hindsight - I take this as a good argument to build a foresight capacity into collections strategy.

Precisely when you can't see what lies ahead for sure, you can manufacture plausible future contexts as vantage points on the present. 

These can challenge current assumptions and help us make wiser decisions about what to collect, what to keep & how to keep it, and what its value might be as events unfold and circumstances change.

Complementing this is a nice Harvard working paper from Peter Scoblic on the idea that, when we can't decide confidently based on the models of the past, or make decisions by analogy to previous situations, we can manufacture plausible future scenarios to help guide us:


"[...T]reating the future as plural and less knowable can, in theory, make [knowledge!managers more sensitive to changes in the present, reduce overconfidence in specific courses of action, and render mental models more flexible, thereby improving adaptability to whatever future does manifest"

Happy weekend, all --



MATTHEW FINCH
Associate Fellow, Saïd Business School





Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Murray Jennex
 

and that was our other purpose, to focus leaver knowledge retention on those with the critical knowledge and impact to the company and not on everyone. that is the purpose of the scoring approach....murray jennex


-----Original Message-----
From: Nick Milton <nick.milton@...>
To: main@SIKM.groups.io
Sent: Thu, Jan 12, 2023 3:21 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Indeed, and if I understand correctly, Shell only take about 5% of their leavers through the ROCK process. For the remainder, it is assumed that they have been contributing effectively to the collective body of knowledge throughout their career. In other words, retention is done as an exception.
 
That’s why it’s hard to find a benchmark for retention alone, because the more effective your KM program, the less of an issue retention becomes.
 
Nick Milton
Knoco Ltd
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Murray Jennex via groups.io
Sent: 12 January 2023 01:43
To: tim.powell@...; main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
totally agree with you Tim, our real finding (although somewhat hidden) is as you say, harvest continually....murray

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Wed, Jan 11, 2023 7:22 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
Thanks Murray, I will read this carefully. 
 
Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.
 
tp
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
 
 
From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex
-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
Dear Martin,
 
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
 
Kind regards,
 
Tim
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
 
 
From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
·         to maintain ongoing exchanges
·         to hire them as subject matter expert to give a mastercourse
·         to keep them in the loop of some of its projects as project reviewers, 
·         to invite them as occasional guests in its online or face-to-face workshops, 
·         to use them as contributors on some defined groups on its collaboration platforms
·         etc. 
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"


Re: Intranet Benchmarking #intranet

Anna Cangialosi
 

Thank you, Mark and James, for sharing these great resources. I will check them out!

Anna

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Mark Tilbury via groups.io <mark.tilbury@...>
Sent: Thursday, January 12, 2023 10:25 AM
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Intranet Benchmarking #intranet
 
Digital Workplace Group also deal with intranet benchmarking - https://digitalworkplacegroup.com/benchmarking/ and you can also complete a free diagnostic here: https://dwgapps.com/diagnostic.html

cheers




------ Original Message ------
From: "James Robertson" <jamesr@...>
To: main@SIKM.groups.io
Sent: Thursday, 12 Jan, 23 At 00:36
Subject: Re: [SIKM] Intranet Benchmarking #intranet



In addition to doing your own benchmarking, have you reviewed existing Intranet research and benchmarking from Nielsen Norman Group (NNG) and American Productivity and Quality Center (APQC)?

Intranet reports from NNG: https://www.nngroup.com/reports/topic/intranets/

Intranet reports within KM and HR reports/benchmarking from APQC: https://www.apqc.org/resource-library?keys=Intranet&sort_by=search_api_relevance&items_per_page=15

Hi Anna,

Can I humbly add our own global intranet awards to the list (they've been running for 15 years, with the option of purchasing the last 10 years as a bundle):

www.steptwo.com.au/iia
www.steptwo.com.au/product-category/case-studies

There are also a number of membership communities around the globe which are all a superb way of connecting with, and learning from others. The communities include:

www.steptwo.com.au/forum
www.intrateam.dk
www.digitalworkplacegroup.com
www.weconnectminds.com

(Most of these are regional in focus, such as ours which is primarily--but not exclusively--focused on supporting members in the APAC region.)

Hope that helps,
James


--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


Re: Intranet Benchmarking #intranet

Mark Tilbury
 

Digital Workplace Group also deal with intranet benchmarking - https://digitalworkplacegroup.com/benchmarking/ and you can also complete a free diagnostic here: https://dwgapps.com/diagnostic.html

cheers




------ Original Message ------
From: "James Robertson" <jamesr@...>
To: main@SIKM.groups.io
Sent: Thursday, 12 Jan, 23 At 00:36
Subject: Re: [SIKM] Intranet Benchmarking #intranet



In addition to doing your own benchmarking, have you reviewed existing Intranet research and benchmarking from Nielsen Norman Group (NNG) and American Productivity and Quality Center (APQC)?

Intranet reports from NNG: https://www.nngroup.com/reports/topic/intranets/

Intranet reports within KM and HR reports/benchmarking from APQC: https://www.apqc.org/resource-library?keys=Intranet&sort_by=search_api_relevance&items_per_page=15

Hi Anna,

Can I humbly add our own global intranet awards to the list (they've been running for 15 years, with the option of purchasing the last 10 years as a bundle):

www.steptwo.com.au/iia
www.steptwo.com.au/product-category/case-studies

There are also a number of membership communities around the globe which are all a superb way of connecting with, and learning from others. The communities include:

www.steptwo.com.au/forum
www.intrateam.dk
www.digitalworkplacegroup.com
www.weconnectminds.com

(Most of these are regional in focus, such as ours which is primarily--but not exclusively--focused on supporting members in the APAC region.)

Hope that helps,
James


--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Nick Milton
 

Indeed, and if I understand correctly, Shell only take about 5% of their leavers through the ROCK process. For the remainder, it is assumed that they have been contributing effectively to the collective body of knowledge throughout their career. In other words, retention is done as an exception.

 

That’s why it’s hard to find a benchmark for retention alone, because the more effective your KM program, the less of an issue retention becomes.

 

Nick Milton
Knoco Ltd

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Murray Jennex via groups.io
Sent: 12 January 2023 01:43
To: tim.powell@...; main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

totally agree with you Tim, our real finding (although somewhat hidden) is as you say, harvest continually....murray

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Wed, Jan 11, 2023 7:22 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Thanks Murray, I will read this carefully. 

 

Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

 

 

From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,

 

I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/

 

Kind regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

 

 

From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

Dear KMers

I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.

I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:

·         to maintain ongoing exchanges

·         to hire them as subject matter expert to give a mastercourse

·         to keep them in the loop of some of its projects as project reviewers, 

·         to invite them as occasional guests in its online or face-to-face workshops, 

·         to use them as contributors on some defined groups on its collaboration platforms

·         etc. 

along with the associated legal, technical and economic framework.

If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.

Many thanks and happy new year again!

Best Regards

--

Martin ROULLEAUX DUGAGE

MOPSOS

"you train for certainty and educate for uncertainty"


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Murray Jennex
 

totally agree with you Tim, our real finding (although somewhat hidden) is as you say, harvest continually....murray


-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Wed, Jan 11, 2023 7:22 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Thanks Murray, I will read this carefully. 
 
Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.
 
tp
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
 
 
From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
Dear Martin,
 
I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/
 
Kind regards,
 
Tim
 
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |
New York City, USA  |  TEL +1.212.243.1200 | 
 
 
From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
Dear KMers
I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.
I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:
·         to maintain ongoing exchanges
·         to hire them as subject matter expert to give a mastercourse
·         to keep them in the loop of some of its projects as project reviewers, 
·         to invite them as occasional guests in its online or face-to-face workshops, 
·         to use them as contributors on some defined groups on its collaboration platforms
·         etc. 
along with the associated legal, technical and economic framework.
If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.
Many thanks and happy new year again!
Best Regards
--
Martin ROULLEAUX DUGAGE
MOPSOS
"you train for certainty and educate for uncertainty"


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Murray Jennex
 

I agree with you Nick, but having them available for history is the key thing. I wouldn't rely on them to know how to do the job now, but to provide insight into what has worked and what didn't work and why. And of course this varies with the type of organization, engineering organizations (of all types) are more apt to benefit than say sales organizations. The risk is in not understanding the limitations of past knowledge and this is true be it retiree knowledge or captured knowledge....murray jennex


-----Original Message-----
From: Nick Milton <nick.milton@...>
To: main@SIKM.groups.io
Sent: Wed, Jan 11, 2023 4:01 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

There are three things that worry me about relying too much on retiree networks:
 
  1. The treacherous nature of human memory
  2. The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities
  3. Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers
 
So the networks may work as a short term solution, but then become a risk
 
Nick Milton
Knoco Ltd

 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08
To: main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer
 
This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?


Re: Intranet Benchmarking #intranet

James Robertson
 



 

In addition to doing your own benchmarking, have you reviewed existing Intranet research and benchmarking from Nielsen Norman Group (NNG) and American Productivity and Quality Center (APQC)?

 

Intranet reports from NNG:  https://www.nngroup.com/reports/topic/intranets/

Intranet reports within KM and HR reports/benchmarking from APQC: https://www.apqc.org/resource-library?keys=Intranet&sort_by=search_api_relevance&items_per_page=15

Hi Anna,

Can I humbly add our own global intranet awards to the list (they've been running for 15 years, with the option of purchasing the last 10 years as a bundle):

www.steptwo.com.au/iia
www.steptwo.com.au/product-category/case-studies

There are also a number of membership communities around the globe which are all a superb way of connecting with, and learning from others. The communities include:

www.steptwo.com.au/forum
www.intrateam.dk
www.digitalworkplacegroup.com
www.weconnectminds.com

(Most of these are regional in focus, such as ours which is primarily--but not exclusively--focused on supporting members in the APAC region.)

Hope that helps,
James


--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


Re: Intranet Benchmarking #intranet

Anna Cangialosi
 

Hi Heather,

Thank you for the reply. Yes, we’ve purchased the 2022 Intranet Design Annual from Nielsen Norman, which has been very helpful. We’re looking to see if we can connect with anyone on those award-winning teams.

 

I have not reviewed anything from APQC. Thank you so much for sharing the link…I will check out those resources.

 

 

Anna Cangialosi

m 248.709.0663 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Heather Fox via groups.io <heather@...>
Date: Wednesday, January 11, 2023 at 4:29 PM
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: Re: [SIKM] Intranet Benchmarking #intranet

Anna,

 

In addition to doing your own benchmarking, have you reviewed existing Intranet research and benchmarking from Nielsen Norman Group (NNG) and American Productivity and Quality Center (APQC)?

 

Intranet reports from NNG:  https://www.nngroup.com/reports/topic/intranets/

Intranet reports within KM and HR reports/benchmarking from APQC: https://www.apqc.org/resource-library?keys=Intranet&sort_by=search_api_relevance&items_per_page=15

 

Best, Heather

 

Heather Fox

heather@...

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Anna Cangialosi via groups.io <anna.cangialosi@...>
Date: Wednesday, January 11, 2023 at 3:29 PM
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: [SIKM] Intranet Benchmarking #intranet

Hi,
I'm interested in benchmarking our intranet and looking for intranet teams willing to answer a few questions about their intranet.

We're curious how other companies' intranets have evolved, how the navigation has changed or not changed, how you user test, and what your current and ideal intranet team looks like.

Please let me know if you manage an intranet (or can connect us with someone in your organization who does) and are willing to set aside an hour to answer some questions. Open to all industries and company sizes.

 

We're happy to share the same information if it would be helpful. 

I work for Barton Malow, a construction contractor in the US. We went through an entity expansion in 2020, moving from one to six entities. Our intranet serves about 2,000 employees from all six entities.

Thank you,
Anna

These are the questions...open to feedback:



 

  • What platform is your intranet on?
    • If Sharepoint, do you use Modern?
    • If Sharepoint, do you use Viva?
  • Do you utilize a consultant?
    • If yes, who?
  • Do you have multiple entities/family of companies?
    • If yes, do you have one or multiple intranets?
    • What are the benefits of one/multiple?
    • Why did you decide to design one/multiple?
  • Iteration of your main navigation
    • How long have you had your current navigation?
    • How were the main headers determined?
    • What types of user testing did you utilize?
    • What feedback did you have from users that prompted the current navigation?
    • What feedback do you have from users about the current navigation?
  • Intranet team
    • What skills do you require on your team?
    • What other teams do you collaborate with?
    • What skills do you wish you had on your team?
    • Do you feel the size of your team is sufficient?
  • Content
    • Do you consider your intranet the single source of truth?
    • What content can users expect to find on your intranet?
    • Is there content that lives elsewhere (other systems or cloud storage) that you would like accessible on your intranet?
    • How do you target content? Job roles? Location?
  • Training
    • What type of intranet training do you offer team members?
      • Onboarding to new hires?
      • At a regular cadence to all team members?
  • Measurement
    • How and how often do you ask for feedback?


Re: Intranet Benchmarking #intranet

Heather Fox
 

Anna,

 

In addition to doing your own benchmarking, have you reviewed existing Intranet research and benchmarking from Nielsen Norman Group (NNG) and American Productivity and Quality Center (APQC)?

 

Intranet reports from NNG:  https://www.nngroup.com/reports/topic/intranets/

Intranet reports within KM and HR reports/benchmarking from APQC: https://www.apqc.org/resource-library?keys=Intranet&sort_by=search_api_relevance&items_per_page=15

 

Best, Heather

 

Heather Fox

heather@...

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> on behalf of Anna Cangialosi via groups.io <anna.cangialosi@...>
Date: Wednesday, January 11, 2023 at 3:29 PM
To: main@SIKM.groups.io <main@SIKM.groups.io>
Subject: [SIKM] Intranet Benchmarking #intranet

Hi,
I'm interested in benchmarking our intranet and looking for intranet teams willing to answer a few questions about their intranet.

We're curious how other companies' intranets have evolved, how the navigation has changed or not changed, how you user test, and what your current and ideal intranet team looks like.

Please let me know if you manage an intranet (or can connect us with someone in your organization who does) and are willing to set aside an hour to answer some questions. Open to all industries and company sizes.

 

We're happy to share the same information if it would be helpful. 

I work for Barton Malow, a construction contractor in the US. We went through an entity expansion in 2020, moving from one to six entities. Our intranet serves about 2,000 employees from all six entities.

Thank you,
Anna

These are the questions...open to feedback:


 

  • What platform is your intranet on?
    • If Sharepoint, do you use Modern?
    • If Sharepoint, do you use Viva?
  • Do you utilize a consultant?
    • If yes, who?
  • Do you have multiple entities/family of companies?
    • If yes, do you have one or multiple intranets?
    • What are the benefits of one/multiple?
    • Why did you decide to design one/multiple?
  • Iteration of your main navigation
    • How long have you had your current navigation?
    • How were the main headers determined?
    • What types of user testing did you utilize?
    • What feedback did you have from users that prompted the current navigation?
    • What feedback do you have from users about the current navigation?
  • Intranet team
    • What skills do you require on your team?
    • What other teams do you collaborate with?
    • What skills do you wish you had on your team?
    • Do you feel the size of your team is sufficient?
  • Content
    • Do you consider your intranet the single source of truth?
    • What content can users expect to find on your intranet?
    • Is there content that lives elsewhere (other systems or cloud storage) that you would like accessible on your intranet?
    • How do you target content? Job roles? Location?
  • Training
    • What type of intranet training do you offer team members?
      • Onboarding to new hires?
      • At a regular cadence to all team members?
  • Measurement
    • How and how often do you ask for feedback?


Intranet Benchmarking #intranet

Anna Cangialosi
 

Hi,
I'm interested in benchmarking our intranet and looking for intranet teams willing to answer a few questions about their intranet.

We're curious how other companies' intranets have evolved, how the navigation has changed or not changed, how you user test, and what your current and ideal intranet team looks like.

Please let me know if you manage an intranet (or can connect us with someone in your organization who does) and are willing to set aside an hour to answer some questions. Open to all industries and company sizes.

 

We're happy to share the same information if it would be helpful. 

I work for Barton Malow, a construction contractor in the US. We went through an entity expansion in 2020, moving from one to six entities. Our intranet serves about 2,000 employees from all six entities.

Thank you,
Anna

These are the questions...open to feedback:

 

  • What platform is your intranet on?

    • If Sharepoint, do you use Modern?

    • If Sharepoint, do you use Viva?

  • Do you utilize a consultant?

    • If yes, who?

  • Do you have multiple entities/family of companies?

    • If yes, do you have one or multiple intranets?

    • What are the benefits of one/multiple?

    • Why did you decide to design one/multiple?

  • Iteration of your main navigation

    • How long have you had your current navigation?

    • How were the main headers determined?

    • What types of user testing did you utilize?

    • What feedback did you have from users that prompted the current navigation?

    • What feedback do you have from users about the current navigation?

  • Intranet team

    • What skills do you require on your team?

    • What other teams do you collaborate with?

    • What skills do you wish you had on your team?

    • Do you feel the size of your team is sufficient?

  • Content

    • Do you consider your intranet the single source of truth?

    • What content can users expect to find on your intranet?

    • Is there content that lives elsewhere (other systems or cloud storage) that you would like accessible on your intranet?

    • How do you target content? Job roles? Location?

  • Training

    • What type of intranet training do you offer team members?

      • Onboarding to new hires?

      • At a regular cadence to all team members?

  • Measurement

    • How and how often do you ask for feedback?


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Chris Leljdal
 

Hello Tim,

Will do, I had to find it in my files.  I will get it to you today.

Chris Leljedal 

On Wed, Jan 11, 2023, 10:22 Tim Powell <tim.powell@...> wrote:

Thanks Murray, I will read this carefully. 

 

Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen=aol.com@groups.io>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,

 

I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/

 

Kind regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

 

 

From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

Dear KMers

I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.

I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:

·         to maintain ongoing exchanges

·         to hire them as subject matter expert to give a mastercourse

·         to keep them in the loop of some of its projects as project reviewers, 

·         to invite them as occasional guests in its online or face-to-face workshops, 

·         to use them as contributors on some defined groups on its collaboration platforms

·         etc. 

along with the associated legal, technical and economic framework.

If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.

Many thanks and happy new year again!

Best Regards

--

Martin ROULLEAUX DUGAGE

MOPSOS

"you train for certainty and educate for uncertainty"


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Tim Powell
 

All valid points, Nick.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of Nick Milton <nick.milton@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Wednesday, January 11, 2023 at 7:02 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

There are three things that worry me about relying too much on retiree networks:

 

1)      The treacherous nature of human memory

2)      The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities

3)      Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers

 

So the networks may work as a short term solution, but then become a risk

 

Nick Milton
Knoco Ltd

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08
To: main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Tim Powell
 

Thanks Murray, I will read this carefully. 

 

Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis.  Waiting for a separation event, as you point out, invites other problems.

 

tp

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of "Murray Jennex via groups.io" <murphjen@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:26 PM
To: Tim Powell <tim.powell@...>, "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

I did a paper on knowledge loss risk in 2014 (attached) and the basis for this paper was retirements. I was working with a defense contractor and we were trying to develop a suite of tools to assist in capturing knowledge and facilitate knowledge transfer. The paper outlines one of the tools as we determined the key issue was figuring out when people were retiring or leaving (leaving is much tougher to determine) and outlines a process for determining who has critical knowledge and how soon they may be leaving, then lists a number of approaches for capturing their knowledge based on the length of the time frame available. I've used the tool, not sure if anyone else has. I'm currently working on modifying the tool using lessons from the new norm of COVID....murray jennex

-----Original Message-----
From: Tim Powell <tim.powell@...>
To: main@SIKM.groups.io <main@SIKM.groups.io>
Sent: Thu, Jan 5, 2023 8:33 am
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Dear Martin,

 

I recently had a client ask me a similar question – which is an excellent one, given the wave of retirements many organizations currently face.  Here’s a summary of my recommendations to them, which may give you some ideas – though you have already hit on some of my points:  https://timwoodpowell.com/knowledge-erosion-how-to-avoid-it/

 

Kind regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

 

 

From: <main@SIKM.groups.io> on behalf of Martin Dugage <mrdugage@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Thursday, January 5, 2023 at 8:11 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

Dear KMers

I am looking for an example of a large company anywhere in the world having an outstanding knowledge transfer practice concerning retiring experts and key people.

I have several examples of companies with excellent "social" practices like removing these people from operations one or two years before their departure and turning them into teachers and professors with the help of the KM department. That is what Airbus did a few years back, and that we copied at Framatome. I also have numerous examples of such people hired back as consultants after their departure. But I have no example whatsoever of a company having consciously leveraged technology to organize the community of its expert alumni, with the objective:

·         to maintain ongoing exchanges

·         to hire them as subject matter expert to give a mastercourse

·         to keep them in the loop of some of its projects as project reviewers, 

·         to invite them as occasional guests in its online or face-to-face workshops, 

·         to use them as contributors on some defined groups on its collaboration platforms

·         etc. 

along with the associated legal, technical and economic framework.

If you have any name or contact, including in the web3 space (who knows?), I would appreciate you letting me know.

Many thanks and happy new year again!

Best Regards

--

Martin ROULLEAUX DUGAGE

MOPSOS

"you train for certainty and educate for uncertainty"


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Nick Milton
 

There are three things that worry me about relying too much on retiree networks:

 

  1. The treacherous nature of human memory
  2. The fact that the retirees, once they retire, immediately become non-current in their knowledge. They retain the knowledge of the past, not the current, activities
  3. Their lack of access (they shouldn’t have access) to the confidential company files that act as memory-joggers

 

So the networks may work as a short term solution, but then become a risk

 

Nick Milton
Knoco Ltd

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Robert M. Taylor via groups.io
Sent: 10 January 2023 23:08
To: main@SIKM.groups.io
Subject: Re: [SIKM] Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

 

This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?


Re: New year new KM role? #jobs

Robert M. Taylor
 

Great and rare opportunity for someone. About 3 years ago I took a similar job to be global KM community lead for a Big N firm. Unfortunately the job wasn't as advertised and they were just interested in tech so I left, but the opportunity to really focus on the people and community aspects is a rare one. Well done you guys if you have the vision for it.


Robert M. Taylor
 

I think this is the right answer and is the approach I've implemented successfully in the past.  Far more to do with process and content than any data analysis tool. I think that would be a far slower way to do it. 


Re: Looking for a global benchmark on knowledge transfer #knowledge-retention #knowledge-transfer

Robert M. Taylor
 

This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?


Re: The AI view of KM #AI #art-of-KM

Robert M. Taylor
 

I read linguistics and AI and spent a very brief time working on computer understanding of language, my God, more than 35 years ago before I realised it wasn't for me. I mean, I know it's funny sometimes, but I'm in total awe as to what has so far been achieved when you consider the difficulties. Turing Test? Well, they're at least as smart as Dan Quayle when he was VP of the USA as far as I can see.
But seriously, there are many, many real-life situations where we accept at least the same degree of lack of understanding - think of almost any customer experience you've had with a retailer.
As for Searle's Chinese Room, once they start talking to each other there will be dialogue, yes, and probably decisions and actions flowing from that, but could anyone claim there would be any understanding at all going on?