Date   

Re: Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

Patrick Lambe
 

The use of knowledge underpins everything an organisation does. So there there is any enterprise risk, there is a knowledge component to that risk. There are many types of risk, e.g. financial risk, operational risk, market risk, misconduct risk, legal, regulatory and reputational risk.

If you peel back the cover on any of these, you can see how knowledge can play a role in that risk. For example, market risk can be exacerbated or mitigated depending on your market intelligence and sensemaking capabilities. So I’d suggest starting with your enterprise risk register if you have one (internal audit or enterprise risk management would be the place), and for the high profile risks, look at where knowledge (and KM) may play a role in mitigating that risk. This is the counterweight to typical KM strategies, that look primarily at opportunities - but it is an important one, and it might end up getting better senior understanding than some of our pitches which can be very operationally focused.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 26 Oct 2022, at 4:55 PM, Ninez Piezas-Jerbi <npjerbi@...> wrote:

Hi Sandra,

Thanks for the question!  In case this helps, the bullet statement that stuck with my organization was that, « If we don’t start now, we’ll be left behind, start becoming irrelevant until we become completely forgotten. »

Good luck!

Best,
Ninez (Piezas-Jerbi)
former KM starter of the WTO



On 26 Oct 2022, at 12:52, Katrina Pugh <katrinabpugh@...> wrote:

Hi, Sandra
What a great question - risk! 

KM is information management and collaboration.  Those are essential to most industries’ employee retention prospects. 

SIKM’ers have said this, but it bears repeating. High turnover costs are a big risk when an employee lacks resources, templates, job-aids (read: information), and when an employee’s work fails to innovate with/integrate into the work of others (read: collaboration).  (Waste is and wait are damaging to the psyche.)

Kate

Katrina Pugh, Ph.D.
President | AlignConsulting | Collaboration, Analytics and Strategy
Faculty | Columbia University | Information and Knowledge Strategy Master of Science Program
Mobile: 617-967-3910

On Oct 26, 2022, at 6:20 AM, Alexandre Zivkovic <alexandre.zivkovic@...> wrote:

Loss of profitability !!!

Then loss of quality a d efficiency.

Kind regards

Alexandre Zivkovic 

Le 25 oct. 2022 à 23:10, Sandra Willis <Sandra.Willis@...> a écrit :

Hi All,

A manager in strategy just asked me " what has been the most profound statement you've heard regarding the risk of not having good knowledge management? i.e. powerful statement on knowledge lost or productivity lost, with some metrics".

I need to think about this a bit as there are so many risks, so I thought i would also pose this ask to this group.  

If you had to state the single greatest risk to an organization for not have a good KM, what would that be for you (and if you have time the why).

Much appreciated,
Sandra 


Re: Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

Ninez Piezas-Jerbi
 

Hi Sandra,

Thanks for the question!  In case this helps, the bullet statement that stuck with my organization was that, « If we don’t start now, we’ll be left behind, start becoming irrelevant until we become completely forgotten. »

Good luck!

Best,
Ninez (Piezas-Jerbi)
former KM starter of the WTO
nineznow.com



On 26 Oct 2022, at 12:52, Katrina Pugh <katrinabpugh@...> wrote:

Hi, Sandra
What a great question - risk! 

KM is information management and collaboration.  Those are essential to most industries’ employee retention prospects. 

SIKM’ers have said this, but it bears repeating. High turnover costs are a big risk when an employee lacks resources, templates, job-aids (read: information), and when an employee’s work fails to innovate with/integrate into the work of others (read: collaboration).  (Waste is and wait are damaging to the psyche.)

Kate

Katrina Pugh, Ph.D.
President | AlignConsulting | Collaboration, Analytics and Strategy
Faculty | Columbia University | Information and Knowledge Strategy Master of Science Program
Mobile: 617-967-3910

On Oct 26, 2022, at 6:20 AM, Alexandre Zivkovic <alexandre.zivkovic@...> wrote:

Loss of profitability !!!

Then loss of quality a d efficiency.

Kind regards

Alexandre Zivkovic 

Le 25 oct. 2022 à 23:10, Sandra Willis <Sandra.Willis@...> a écrit :

Hi All,

A manager in strategy just asked me " what has been the most profound statement you've heard regarding the risk of not having good knowledge management? i.e. powerful statement on knowledge lost or productivity lost, with some metrics".

I need to think about this a bit as there are so many risks, so I thought i would also pose this ask to this group. 

If you had to state the single greatest risk to an organization for not have a good KM, what would that be for you (and if you have time the why).

Much appreciated,
Sandra 


Re: Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

Paul Burns
 

Hi Sandra.

I would agree with the previous points but would also suggest that it severely impacts the organisation’s ability to win new business or to retain existing business if they are unable to capture and share knowledge credentials which contribute to positive client ‘win’ stories. This keeps the company ahead of the competition so it needs to be continually updated so it is relevant and valuable at the time of harvesting and ultimately sharing.

Hope this is useful,

Paul 

On Wed, 26 Oct 2022 at 11:52, Katrina Pugh <katrinabpugh@...> wrote:
Hi, Sandra
What a great question - risk! 

KM is information management and collaboration.  Those are essential to most industries’ employee retention prospects. 

SIKM’ers have said this, but it bears repeating. High turnover costs are a big risk when an employee lacks resources, templates, job-aids (read: information), and when an employee’s work fails to innovate with/integrate into the work of others (read: collaboration).  (Waste is and wait are damaging to the psyche.)

Kate

Katrina Pugh, Ph.D.
President | AlignConsulting | Collaboration, Analytics and Strategy
Faculty | Columbia University | Information and Knowledge Strategy Master of Science Program
Mobile: 617-967-3910

On Oct 26, 2022, at 6:20 AM, Alexandre Zivkovic <alexandre.zivkovic@...> wrote:

Loss of profitability !!!

Then loss of quality a d efficiency.

Kind regards

Alexandre Zivkovic 

Le 25 oct. 2022 à 23:10, Sandra Willis <Sandra.Willis@...> a écrit :

Hi All,

A manager in strategy just asked me " what has been the most profound statement you've heard regarding the risk of not having good knowledge management? i.e. powerful statement on knowledge lost or productivity lost, with some metrics".

I need to think about this a bit as there are so many risks, so I thought i would also pose this ask to this group. 

If you had to state the single greatest risk to an organization for not have a good KM, what would that be for you (and if you have time the why).

Much appreciated,
Sandra 


Re: Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

Katrina Pugh
 

Hi, Sandra
What a great question - risk! 

KM is information management and collaboration.  Those are essential to most industries’ employee retention prospects. 

SIKM’ers have said this, but it bears repeating. High turnover costs are a big risk when an employee lacks resources, templates, job-aids (read: information), and when an employee’s work fails to innovate with/integrate into the work of others (read: collaboration).  (Waste is and wait are damaging to the psyche.)

Kate

Katrina Pugh, Ph.D.
President | AlignConsulting | Collaboration, Analytics and Strategy
Faculty | Columbia University | Information and Knowledge Strategy Master of Science Program
Mobile: 617-967-3910

On Oct 26, 2022, at 6:20 AM, Alexandre Zivkovic <alexandre.zivkovic@...> wrote:

Loss of profitability !!!

Then loss of quality a d efficiency.

Kind regards

Alexandre Zivkovic 

Le 25 oct. 2022 à 23:10, Sandra Willis <Sandra.Willis@...> a écrit :

Hi All,

A manager in strategy just asked me " what has been the most profound statement you've heard regarding the risk of not having good knowledge management? i.e. powerful statement on knowledge lost or productivity lost, with some metrics".

I need to think about this a bit as there are so many risks, so I thought i would also pose this ask to this group. 

If you had to state the single greatest risk to an organization for not have a good KM, what would that be for you (and if you have time the why).

Much appreciated,
Sandra 


Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

Alexandre Zivkovic
 

Loss of profitability !!!

Then loss of quality a d efficiency.

Kind regards

Alexandre Zivkovic 

Le 25 oct. 2022 à 23:10, Sandra Willis <Sandra.Willis@...> a écrit :

Hi All,

A manager in strategy just asked me " what has been the most profound statement you've heard regarding the risk of not having good knowledge management? i.e. powerful statement on knowledge lost or productivity lost, with some metrics".

I need to think about this a bit as there are so many risks, so I thought i would also pose this ask to this group. 

If you had to state the single greatest risk to an organization for not have a good KM, what would that be for you (and if you have time the why).

Much appreciated,
Sandra 


Knowledge on A Mission - following KM World #KMWorld #conferences

Patrick Lambe
 

Dear colleagues

For those of you who are going to be in DC for KM World, or who are already in the DC area, you may be interested in this free event (I know many of the great and the good will be there).


Join us Friday November 11th, 2022 for Knowledge on a Mission: Are you ready for Impact? This years knowledge missions will be led by Dr. Susann Roth , Chief of Knowledge Management at the Asian Development Bank and Daan Hannessen, Global Head of KM at Shell. This is an open, free event with many practitioners from the private & public sector coming along for the journey.
 
Our celebrity crew of facilitators led by Dr. Kate Pugh, include Stan GarfieldPatrick LambeAaron BuchsbaumSandra JennsonJohn HovellNoha Gaber and more.
However, the KEY attendees are you, the participants. Full information is in the attached PDF. Neesham Spitzberg [nspitzberg@...] is the contact for any questions.
REGISTRATION IS REQUIRED!


Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com



Re: Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

 

One risk that immediately comes to my mind would be losing lessons learned and therefore reinventing the wheel. If you're in the military or Wildland Fire Service, for instance, this can result in people dying unnecessarily. 

For many other businesses, this can result in unnecessary fiscal losses due to avoidable downtime or repeating work that has already been done (pharma R&D for instance), among others. There are countless examples of how this works and why it's important - still. And still a challenge for many organizations to do it well. 

Whether or not failing to document and learn from past undertakings is the single greatest risk to an organization is dependent upon each organization. There may be other, more important KM-related pursuits that would rate higher than this in some types of industries or individual orgs. 
--
-Tom
--

Tom Short Consulting
TSC
+1 415 300 7457

All of my previous SIKM Posts


Knowledge Risk: Most profound statement you've ever heard/come across #value #lessons-learned

Sandra Willis
 

Hi All,

A manager in strategy just asked me " what has been the most profound statement you've heard regarding the risk of not having good knowledge management? i.e. powerful statement on knowledge lost or productivity lost, with some metrics".

I need to think about this a bit as there are so many risks, so I thought i would also pose this ask to this group. 

If you had to state the single greatest risk to an organization for not have a good KM, what would that be for you (and if you have time the why).

Much appreciated,
Sandra 


A unique opportunity - Product Manager role for a KM product in ServiceNow #jobs

Maria Svoisky Goldberg
 

Unique Job opportunity: 

ServiceNow is hiring for an exciting, very dear to me role: Product Manager for Knowledge Management product. This is an amazing opportunity to work for an Industry leading company, with talented teams and build the next generation KM solutions for thousands of customers across the globe. 
This role was mine a few years ago, so I can tell you first hand that the role is fascinating and very rewarding. 
You can reach out to me: maria.goldberg@... 
or apply directly through the link: 
https://smrtr.io/b-gHN

Best regards,
Maria



Re: Benchmark of KM methodology and tools in Fintech companies #peer-assist #methods #tools

Curtis Conley
 

Hi all, I lead the KM function at Blend - would be happy to discuss as well. Recently presented this update on the SIKM call re: the big initiatives we're taking on in year 1 of our KM journey- https://www.slideshare.net/cconley/sikm-km-employee-experience-at-blendpdf


Re: Benchmark of KM methodology and tools in Fintech companies #peer-assist #methods #tools

Tom Olney
 

Hi, Tami. I work for PSCU, a payments processing company that serves primarily Credit Unions (and expanding into community banks). I'm down to share benchmarking on KM methods and tools.


Benchmark of KM methodology and tools in Fintech companies #peer-assist #methods #tools

Tami Dubi
 

Hi everyone,
For the past year I am Rapyd's Global knowledge manager. Rapyd is a fast growing fintech company that provides payment services. I am looking for knowledge managers from the fintech industry to benchmark regarding methodologies and tools. 
I know that KM is relevant regardless the industry and companies type, but specifically for this benchmark I need to focus on the Fintech industry.
Thanks,
Tami 


Re: October 2022 SIKM Call: Rory Huston and friends: Developing the next generation of KM Professionals #monthly-call #state-of-KM

Patrick Lambe
 

Great discussion Stan, and thanks to Rory, Helene, Dominique and Rebecca. The 100 KM Coffees LinkedIn group is worth checking out.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 19 Oct 2022, at 12:07 AM, Stan Garfield <stangarfield@...> wrote:

Today we held our 206th monthly call. Thanks to Rory for presenting, to Dominique Poole-Avery, Helene Russell, and Rebecca Danicic for joining the panel, to those who spoke up and posted in the chat, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
Group Chat
*Stan Garfield*, 10/18/2022 11:58 AM: Slides
*Retha Prinsloo*, 10/18/2022 12:01 PM: Thanks Stan.
*Patrick Lambe*, 10/18/2022 12:06 PM: Is developing professionals just about providing curated reading lists?
*Patrick Lambe*, 10/18/2022 12:07 PM: ALMOST 63
*Retha Prinsloo*, 10/18/2022 12:08 PM: 😁😁😁😁
*Connie Smith*, 10/18/2022 12:08 PM: LOVE the KM Program Elements list!
*Patrick Lambe*, 10/18/2022 12:08 PM: How do we learn from each other better? Great question. but is it still mainly about reading?
*Barbara Fillip*, 10/18/2022 12:09 PM: Lots of great video materials nowadays.
*Barbara Fillip*, 10/18/2022 12:09 PM: But materials to share aren't the only way, whether readings, viewing videos or listening to podcasts.
*Patrick Lambe*, 10/18/2022 12:09 PM: .. and professional dialog
*Helene Russell*, 10/18/2022 12:11 PM: perhaps also about how to point the newer people to the most relevant to them groups for discussion too?
*Patrick Lambe*, 10/18/2022 12:12 PM: Yes...
*Patrick Lambe*, 10/18/2022 12:13 PM: How is this problem of finding the best of the best different from any discipline?
*Barbara Fillip*, 10/18/2022 12:13 PM: I give a list very similar to slide 9 to my KM students but it's given to them in the context of a semester-long course, so they have context for understanding the language, the issues, etc...
*Patrick Lambe*, 10/18/2022 12:14 PM: I like the four quadrants - training, best practice, networks, professional recognition
*Patrick Lambe*, 10/18/2022 12:18 PM: We need to standardise... but are we cohesive enough to do that?
*Barbara Fillip*, 10/18/2022 12:18 PM: Creating a "library of resources"/curating resources is great but the average person with limited existing knowledge of KM will find this overwhelming, so KM 101 resources would be useful, organized not so much by topics but by maturity level.
*Patrick Lambe*, 10/18/2022 12:18 PM: Is KM more like David Weinberger's quote "small pieces loosely joined"?
*Retha Prinsloo*, 10/18/2022 12:19 PM: SIKM has been fulfilling this role for me.
*Barbara Fillip*, 10/18/2022 12:20 PM: Self-taught via resources vs. certifications vs. degrees.  I assume we're talking about self-taught approaches and continuous learning here.
*Patrick Lambe*, 10/18/2022 12:20 PM: I agree that we need stronger institutions
*Patrick Lambe*, 10/18/2022 12:21 PM: I am sceptical about strong standards
*Patrick Lambe*, 10/18/2022 12:21 PM: KM is highly variable and context sensitive
*Patrick Lambe*, 10/18/2022 12:21 PM: There are lots of KM practitioners with different disciplinary backgrounds
*Patrick Lambe*, 10/18/2022 12:22 PM: We are building common ground and greater continuity, but I don't think we are solid enough for a "standard" core
*Helene Russell*, 10/18/2022 12:23 PM: Certainly lots of people in legal KM come from a variety of backgrounds - ex-lawyers like me, librarians, KMers from other sectors, IT etc.
*Patrick Lambe*, 10/18/2022 12:23 PM: I think two big consolidating steps have been the ISO 30401 standard and the CILIP Chartership
*Ari Kramer*, 10/18/2022 12:23 PM: If there was a recognized main way to connect with folks who do KM work in different industries, or even a place where you can sort KM people and practices by industry (kind of like how one can use the SIKM hashtags, but more structured), I imagine that could be really helpful.
*Stan Garfield*, 10/18/2022 12:23 PM: Building expertise in KM
*Tim Powell*, 10/18/2022 12:24 PM: As a KM outsider (client and advisor), I find a vast variation in how organizations define KM.  This creates lots of inflated, or otherwise distorted,  expectations.  But also I agree with Patrick that rigid standards would be counter-productive at this point.
*Rory*, 10/18/2022 12:24 PM: 100 KM Coffees
*Patrick Lambe*, 10/18/2022 12:25 PM: Ari, Nick Milton and I are contemplating a book on how different industries approach KM, the different constraints that guide their approaches, etc
*Barbara Fillip*, 10/18/2022 12:26 PM: That's a subject of ongoing conversations even within individual organizations.
*Patrick Lambe*, 10/18/2022 12:26 PM: Rebecca: love the examples: different practices when transferred can introduce innovation
*Patrick Lambe*, 10/18/2022 12:26 PM: Diversity in KM is a challenge , but it is also a great strength
*Barbara Fillip*, 10/18/2022 12:27 PM: Agreed!
*npjerbi@...*, 10/18/2022 12:27 PM: I think a mentoring program within the networks is useful esp for new practitioners and/or people faced with a challenge.
*Patrick Lambe*, 10/18/2022 12:28 PM: As you know I agree - and this professional support mechanism would be a strong addition I think - I believe several of us already do this informally
*Helene Russell*, 10/18/2022 12:28 PM: Is there value to the individual in the journey of searching for your KM tribe?
*Patrick Lambe*, 10/18/2022 12:29 PM: Helene: not sure tribalism is the right concept, sounds combative - community?
*Helene Russell*, 10/18/2022 12:29 PM: I know we love efficiency gains, but perhaps the search is an important part of our learning & development - opening people up to new ways of working, adding a sprinkle of serendipity?
*Brissan Guardado*, 10/18/2022 12:29 PM: When starting a KM program or process at a dynamic organization, what are the best practices to start gaining buy-in from staff?
*Barbara Fillip*, 10/18/2022 12:29 PM: I've been doing KM since 1998 and I still face challenges and sometimes it's lonely to be pretty much the only person in the organization who seems to get it.  The external community of KMers can be a source of support, mentoring, peer support.  That's what these calls are about, among other things.
*Patrick Lambe*, 10/18/2022 12:30 PM: Stan mentioned lack of continuity... new people coming into KM all the time.. what we really need is longer career spans, so that more KMers have more experience and exposure to different challenges and contexts.. that is how the core of the discipline will grow
*Retha Prinsloo*, 10/18/2022 12:30 PM: 👌
*Tim Powell*, 10/18/2022 12:30 PM: KM seems vastly under-resourced in so many organizations.
*Patrick Lambe*, 10/18/2022 12:31 PM: My informal sense looking at surveys we have done, and that Nick Milton has done, is that the average "lifespan" of a KMer has roughly doubled in the past 10-15 years... to 5-7 years
*Retha Prinsloo*, 10/18/2022 12:31 PM: 🙌
*Patrick Lambe*, 10/18/2022 12:31 PM: Dominique: I think the CILIP contribution is precisely this contribution to career continuity
*Barbara Fillip*, 10/18/2022 12:32 PM: I must be a KM dinosaur then.
*Patrick Lambe*, 10/18/2022 12:32 PM: Sounds like Yoda
*Monica Henao*, 10/18/2022 12:33 PM: If we have a similar or a consensus idea about KM, it would be easier for academics, companies and practitioners.  But it depends on the knowledge concept that people or companies have.  And obviously it will define the emphasis of topics and trainings and jobs
*Tim Powell*, 10/18/2022 12:33 PM: Is there a meaningful role for university training in KM?
*Patrick Lambe*, 10/18/2022 12:34 PM: Entrepreneurial job: yes, it often is, but KM drops off the map if it isn't stabilised  and the charismatic entrepreneur leaves
*Barbara Fillip*, 10/18/2022 12:34 PM: I wish lots of entry level people in organization were able to do a three month rotation with the KM team/function.  I don't need everyone to be a KMer.
*Patrick Lambe*, 10/18/2022 12:34 PM: Lovely idea
*Barbara Fillip*, 10/18/2022 12:34 PM: YES, perhaps best when integrated into a broader degree.  I teach in an OD/KM program.
*Patrick Lambe*, 10/18/2022 12:35 PM: I know there are lots of people who have come through Masters level programs
*Patrick Lambe*, 10/18/2022 12:35 PM: And also KMers who start in practice and then consolidate with a Masters or a PhD
*Ari Kramer*, 10/18/2022 12:36 PM: In this research, I wonder if folks who have moved to new roles are still doing  or leading KM, but just under broader or more specific titles
*Patrick Lambe*, 10/18/2022 12:36 PM: I'm sceptical about this idea of "the best" - whether content or community
*Kelsey George*, 10/18/2022 12:36 PM: I have a Masters in Library and Information Science and am questioning whether I need to get a KM certification before I am securely in a role. At the moment it is cost-prohibitive, but it has also been difficult to transition to a KM-titled role outside of libraries
*Patrick Lambe*, 10/18/2022 12:37 PM: Dominique: hearing other people's stories
*Tim Powell*, 10/18/2022 12:39 PM: I taught in a master's-level knowledge strategy program at Columbia -- that's how I know Stan.  During the four years I was there, the program contracted dramatically.  The job market for knowledge strategists -- which I believe is the future of the discipline -- seems even less developed than that for knowledge managers.
*Monica Henao*, 10/18/2022 12:40 PM: There are Universities with postgraduate programs, masters and doctoral programs. I like a lot those from Asia.   In Colombia we have a Master sdegree called Innovation and Knowledge Management, integrated KM and innovation
*Ninez Piezas-Jerbi*, 10/18/2022 12:41 PM: Agree context is really important.  Sometimes people just need someone else helping them with a current problem.

 

*Rajesh Dhillon*, 10/18/2022 12:41 PM: yup MSC in KM , in Singapore, Hong Kong and a PHD prog in Thailand
*Tim Powell*, 10/18/2022 12:41 PM: I agree with Patrick,  What is the career path for KMers?
*Barbara Fillip*, 10/18/2022 12:42 PM: George Mason University Organization Development & Knowledge Management program.  Also contracting in terms of enrollment.
*Patrick Lambe*, 10/18/2022 12:42 PM: Rebecca: 100 KM Coffees - mutual support group
*Barbara Fillip*, 10/18/2022 12:43 PM: I will definitely look it up. Thank you.
*Rebecca Danicic*, 10/18/2022 12:43 PM: great :)
*Ninez Piezas-Jerbi*, 10/18/2022 12:44 PM: Happy to discuss this further but have to go.  Looking forward to the recording. 👋👋👋  thanks for the topic!
*Tim Powell*, 10/18/2022 12:46 PM: I think there are related networks too, not mentioned.  (Like the air conditioning group Rory mentioned.) I was highly involved with the Society of Competitive Intelligence Professionals, for example -- a "first-cousin" discipline to KM.
*Patrick Lambe*, 10/18/2022 12:47 PM: KM and engineering are not good analogues
*Monica Henao*, 10/18/2022 12:48 PM: thanks a lot, but I have to go. See you
*Tim Powell*, 10/18/2022 12:48 PM: Engineering is a knowledge-based profession -- as is law, medicine, etc.
*Barbara Fillip*, 10/18/2022 12:49 PM: KM4Dev is a very active specialized community for KM in international development.  The application of KM in various fields is quite different, as previously mentioned, but the approaches and methods can be adapted.
*Helene Russell*, 10/18/2022 12:49 PM: If people want to check out the CILIP K&IM group, we have a LinkedIn group that you can join without joining CILIP itself.
*Rajesh Dhillon*, 10/18/2022 12:50 PM: i agree with Patrick here, the maturity that we envision for KM keeps going in a cycle back to start. My take is that we have to look at it as a product and follow thru as a product lifecycle.
*Rebecca Danicic*, 10/18/2022 12:51 PM: Nice idea!
*Tim Powell*, 10/18/2022 12:51 PM: KM could/should have sub-disciplines -- like medicine, engineering, and law do.
*Retha Prinsloo*, 10/18/2022 12:51 PM: Thank you Rory, great intro that elicited a lively discussion. Also a very useful & re-usable deck. Much appreciated. Good-bye everyone.
*Matthew Morrow*, 10/18/2022 12:51 PM: Thank you, everyone, for this excellent conversation!
*Rebecca Danicic*, 10/18/2022 12:52 PM: as KMers, we are inclined to create a common language, to codify and crystallise and standardise and share. Is it the right approach? Is it hypocritical not to do so? :P
*Kelsey George*, 10/18/2022 12:53 PM: I second Rebecca, it would be great to identify common ground through defining values/ideals in KM
*Patrick Lambe*, 10/18/2022 12:54 PM: Yes!
*Kelsey George*, 10/18/2022 12:54 PM: I would love to see/participate in a mentor/mentee program.
*Rajesh Dhillon*, 10/18/2022 12:54 PM: i think there is a foundation/ principles that is general for all and then there is specialisation where we can spread out to these fields
*Barbara Fillip*, 10/18/2022 12:54 PM: Mentoring and/or peer assist. Sometimes I would benefit from talking through an issue but I'm not asking for KM 101.
*Ari Kramer*, 10/18/2022 12:56 PM: I very much the idea of taking advantage of SIKM and similar forums (like the KM coffee group - which I just asked to join) for KM mentoring via some kind of ask/offer boards. I can envision myself doing both.
*Rebecca Danicic*, 10/18/2022 12:57 PM: great to know - I will try and push this in our coffee group
*Rajesh Dhillon*, 10/18/2022 12:57 PM: the "open surgery" or the open to critic is an awesome way
*Kelsey George*, 10/18/2022 12:58 PM: Thank you for the knowledge sharing and food for thought!
*Tim Powell*, 10/18/2022 12:59 PM: Thought-provoking discussion, great suggestions.  Thanks Rory, Stan, and all!
*Rajesh Dhillon*, 10/18/2022 12:59 PM: we just ended our 1 1/2-day session in Singapore too
*Patrick Lambe*, 10/18/2022 12:59 PM: Great discussion many thanks!
*Rajesh Dhillon*, 10/18/2022 12:59 PM: awesome sharing Rory and Rebecca, and great inputs from all.
*Helene Russell*, 10/18/2022 12:59 PM: Thanks Rory - very thought provoking
*Connie Smith*, 10/18/2022 12:59 PM: VERY interesting! Thank you!
*Barbara Fillip*, 10/18/2022 12:59 PM: Thank you.
*Ari Kramer*, 10/18/2022 12:59 PM: Thank you!


Re: October 2022 SIKM Call: Rory Huston and friends: Developing the next generation of KM Professionals #monthly-call #state-of-KM

Stan Garfield
 
Edited

Today we held our 206th monthly call. Thanks to Rory for presenting, to Dominique Poole-Avery, Helene Russell, and Rebecca Danicic for joining the panel, to those who spoke up and posted in the chat, and to all those who attended. Please continue the discussion here by replying to this thread. Here are the details of the call.
Group Chat

*Stan Garfield*, 10/18/2022 11:58 AM: Slides

*Retha Prinsloo*, 10/18/2022 12:01 PM: Thanks Stan.

*Patrick Lambe*, 10/18/2022 12:06 PM: Is developing professionals just about providing curated reading lists?

*Patrick Lambe*, 10/18/2022 12:07 PM: ALMOST 63

*Retha Prinsloo*, 10/18/2022 12:08 PM: 😁😁😁😁

*Connie Smith*, 10/18/2022 12:08 PM: LOVE the KM Program Elements list!

*Patrick Lambe*, 10/18/2022 12:08 PM: How do we learn from each other better? Great question. but is it still mainly about reading?

*Barbara Fillip*, 10/18/2022 12:09 PM: Lots of great video materials nowadays.

*Barbara Fillip*, 10/18/2022 12:09 PM: But materials to share aren't the only way, whether readings, viewing videos or listening to podcasts.

*Patrick Lambe*, 10/18/2022 12:09 PM: .. and professional dialog

*Helene Russell*, 10/18/2022 12:11 PM: perhaps also about how to point the newer people to the most relevant to them groups for discussion too?

*Patrick Lambe*, 10/18/2022 12:12 PM: Yes...

*Patrick Lambe*, 10/18/2022 12:13 PM: How is this problem of finding the best of the best different from any discipline?

*Barbara Fillip*, 10/18/2022 12:13 PM: I give a list very similar to slide 9 to my KM students but it's given to them in the context of a semester-long course, so they have context for understanding the language, the issues, etc...

*Patrick Lambe*, 10/18/2022 12:14 PM: I like the four quadrants - training, best practice, networks, professional recognition

*Patrick Lambe*, 10/18/2022 12:18 PM: We need to standardise... but are we cohesive enough to do that?

*Barbara Fillip*, 10/18/2022 12:18 PM: Creating a "library of resources"/curating resources is great but the average person with limited existing knowledge of KM will find this overwhelming, so KM 101 resources would be useful, organized not so much by topics but by maturity level.

*Patrick Lambe*, 10/18/2022 12:18 PM: Is KM more like David Weinberger's quote "small pieces loosely joined"?

*Retha Prinsloo*, 10/18/2022 12:19 PM: SIKM has been fulfilling this role for me.

*Barbara Fillip*, 10/18/2022 12:20 PM: Self-taught via resources vs. certifications vs. degrees.  I assume we're talking about self-taught approaches and continuous learning here.

*Patrick Lambe*, 10/18/2022 12:20 PM: I agree that we need stronger institutions

*Patrick Lambe*, 10/18/2022 12:21 PM: I am sceptical about strong standards

*Patrick Lambe*, 10/18/2022 12:21 PM: KM is highly variable and context sensitive

*Patrick Lambe*, 10/18/2022 12:21 PM: There are lots of KM practitioners with different disciplinary backgrounds

*Patrick Lambe*, 10/18/2022 12:22 PM: We are building common ground and greater continuity, but I don't think we are solid enough for a "standard" core

*Helene Russell*, 10/18/2022 12:23 PM: Certainly lots of people in legal KM come from a variety of backgrounds - ex-lawyers like me, librarians, KMers from other sectors, IT etc.

*Patrick Lambe*, 10/18/2022 12:23 PM: I think two big consolidating steps have been the ISO 30401 standard and the CILIP Chartership

*Ari Kramer*, 10/18/2022 12:23 PM: If there was a recognized main way to connect with folks who do KM work in different industries, or even a place where you can sort KM people and practices by industry (kind of like how one can use the SIKM hashtags, but more structured), I imagine that could be really helpful.

*Stan Garfield*, 10/18/2022 12:23 PM: Building expertise in KM

*Tim Powell*, 10/18/2022 12:24 PM: As a KM outsider (client and advisor), I find a vast variation in how organizations define KM.  This creates lots of inflated, or otherwise distorted,  expectations.  But also I agree with Patrick that rigid standards would be counter-productive at this point.

*Rory*, 10/18/2022 12:24 PM: 100 KM Coffees

*Patrick Lambe*, 10/18/2022 12:25 PM: Ari, Nick Milton and I are contemplating a book on how different industries approach KM, the different constraints that guide their approaches, etc

*Barbara Fillip*, 10/18/2022 12:26 PM: That's a subject of ongoing conversations even within individual organizations.

*Patrick Lambe*, 10/18/2022 12:26 PM: Rebecca: love the examples: different practices when transferred can introduce innovation

*Patrick Lambe*, 10/18/2022 12:26 PM: Diversity in KM is a challenge , but it is also a great strength

*Barbara Fillip*, 10/18/2022 12:27 PM: Agreed!

*Ninez Piezas-Jerbi*, 10/18/2022 12:27 PM: I think a mentoring program within the networks is useful esp for new practitioners and/or people faced with a challenge.

*Patrick Lambe*, 10/18/2022 12:28 PM: As you know I agree - and this professional support mechanism would be a strong addition I think - I believe several of us already do this informally

*Helene Russell*, 10/18/2022 12:28 PM: Is there value to the individual in the journey of searching for your KM tribe?

*Patrick Lambe*, 10/18/2022 12:29 PM: Helene: not sure tribalism is the right concept, sounds combative - community?

*Helene Russell*, 10/18/2022 12:29 PM: I know we love efficiency gains, but perhaps the search is an important part of our learning & development - opening people up to new ways of working, adding a sprinkle of serendipity?

*Brissan Guardado*, 10/18/2022 12:29 PM: When starting a KM program or process at a dynamic organization, what are the best practices to start gaining buy-in from staff?

*Barbara Fillip*, 10/18/2022 12:29 PM: I've been doing KM since 1998 and I still face challenges and sometimes it's lonely to be pretty much the only person in the organization who seems to get it.  The external community of KMers can be a source of support, mentoring, peer support.  That's what these calls are about, among other things.

*Patrick Lambe*, 10/18/2022 12:30 PM: Stan mentioned lack of continuity... new people coming into KM all the time.. what we really need is longer career spans, so that more KMers have more experience and exposure to different challenges and contexts.. that is how the core of the discipline will grow

*Retha Prinsloo*, 10/18/2022 12:30 PM: 👌

*Tim Powell*, 10/18/2022 12:30 PM: KM seems vastly under-resourced in so many organizations.

*Patrick Lambe*, 10/18/2022 12:31 PM: My informal sense looking at surveys we have done, and that Nick Milton has done, is that the average "lifespan" of a KMer has roughly doubled in the past 10-15 years... to 5-7 years

*Retha Prinsloo*, 10/18/2022 12:31 PM: 🙌

*Patrick Lambe*, 10/18/2022 12:31 PM: Dominique: I think the CILIP contribution is precisely this contribution to career continuity

*Barbara Fillip*, 10/18/2022 12:32 PM: I must be a KM dinosaur then.

*Patrick Lambe*, 10/18/2022 12:32 PM: Sounds like Yoda

*Monica Henao*, 10/18/2022 12:33 PM: If we have a similar or a consensus idea about KM, it would be easier for academics, companies and practitioners.  But it depends on the knowledge concept that people or companies have.  And obviously it will define the emphasis of topics and trainings and jobs

*Tim Powell*, 10/18/2022 12:33 PM: Is there a meaningful role for university training in KM?

*Patrick Lambe*, 10/18/2022 12:34 PM: Entrepreneurial job: yes, it often is, but KM drops off the map if it isn't stabilised  and the charismatic entrepreneur leaves

*Barbara Fillip*, 10/18/2022 12:34 PM: I wish lots of entry level people in organization were able to do a three month rotation with the KM team/function.  I don't need everyone to be a KMer.

*Patrick Lambe*, 10/18/2022 12:34 PM: Lovely idea

*Barbara Fillip*, 10/18/2022 12:34 PM: YES, perhaps best when integrated into a broader degree.  I teach in an OD/KM program.

*Patrick Lambe*, 10/18/2022 12:35 PM: I know there are lots of people who have come through Masters level programs

*Patrick Lambe*, 10/18/2022 12:35 PM: And also KMers who start in practice and then consolidate with a Masters or a PhD

*Ari Kramer*, 10/18/2022 12:36 PM: In this research, I wonder if folks who have moved to new roles are still doing  or leading KM, but just under broader or more specific titles

*Patrick Lambe*, 10/18/2022 12:36 PM: I'm sceptical about this idea of "the best" - whether content or community

*Kelsey George*, 10/18/2022 12:36 PM: I have a Masters in Library and Information Science and am questioning whether I need to get a KM certification before I am securely in a role. At the moment it is cost-prohibitive, but it has also been difficult to transition to a KM-titled role outside of libraries

*Patrick Lambe*, 10/18/2022 12:37 PM: Dominique: hearing other people's stories

*Tim Powell*, 10/18/2022 12:39 PM: I taught in a master's-level knowledge strategy program at Columbia -- that's how I know Stan.  During the four years I was there, the program contracted dramatically.  The job market for knowledge strategists -- which I believe is the future of the discipline -- seems even less developed than that for knowledge managers.

*Monica Henao*, 10/18/2022 12:40 PM: There are Universities with postgraduate programs, masters and doctoral programs. I like a lot those from Asia.   In Colombia we have a Master sdegree called Innovation and Knowledge Management, integrated KM and innovation

*Ninez Piezas-Jerbi*, 10/18/2022 12:41 PM: Agree context is really important.  Sometimes people just need someone else helping them with a current problem.

*Rajesh Dhillon*, 10/18/2022 12:41 PM: yup MSC in KM , in Singapore, Hong Kong and a PHD prog in Thailand

*Tim Powell*, 10/18/2022 12:41 PM: I agree with Patrick,  What is the career path for KMers?

*Barbara Fillip*, 10/18/2022 12:42 PM: George Mason University Organization Development & Knowledge Management program.  Also contracting in terms of enrollment.

*Patrick Lambe*, 10/18/2022 12:42 PM: Rebecca: 100 KM Coffees - mutual support group

*Barbara Fillip*, 10/18/2022 12:43 PM: I will definitely look it up. Thank you.

*Rebecca Danicic*, 10/18/2022 12:43 PM: great :)

*Ninez Piezas-Jerbi*, 10/18/2022 12:44 PM: Happy to discuss this further but have to go.  Looking forward to the recording. 👋👋👋  thanks for the topic!

*Tim Powell*, 10/18/2022 12:46 PM: I think there are related networks too, not mentioned.  (Like the air conditioning group Rory mentioned.) I was highly involved with the Society of Competitive Intelligence Professionals, for example -- a "first-cousin" discipline to KM.

*Patrick Lambe*, 10/18/2022 12:47 PM: KM and engineering are not good analogues

*Monica Henao*, 10/18/2022 12:48 PM: thanks a lot, but I have to go. See you

*Tim Powell*, 10/18/2022 12:48 PM: Engineering is a knowledge-based profession -- as is law, medicine, etc.

*Barbara Fillip*, 10/18/2022 12:49 PM: KM4Dev is a very active specialized community for KM in international development.  The application of KM in various fields is quite different, as previously mentioned, but the approaches and methods can be adapted.

*Helene Russell*, 10/18/2022 12:49 PM: If people want to check out the CILIP K&IM group, we have a LinkedIn group that you can join without joining CILIP itself.

*Rajesh Dhillon*, 10/18/2022 12:50 PM: i agree with Patrick here, the maturity that we envision for KM keeps going in a cycle back to start. My take is that we have to look at it as a product and follow thru as a product lifecycle.

*Rebecca Danicic*, 10/18/2022 12:51 PM: Nice idea!

*Tim Powell*, 10/18/2022 12:51 PM: KM could/should have sub-disciplines -- like medicine, engineering, and law do.

*Retha Prinsloo*, 10/18/2022 12:51 PM: Thank you Rory, great intro that elicited a lively discussion. Also a very useful & re-usable deck. Much appreciated. Good-bye everyone.

*Matthew Morrow*, 10/18/2022 12:51 PM: Thank you, everyone, for this excellent conversation!

*Rebecca Danicic*, 10/18/2022 12:52 PM: as KMers, we are inclined to create a common language, to codify and crystallise and standardise and share. Is it the right approach? Is it hypocritical not to do so? :P

*Kelsey George*, 10/18/2022 12:53 PM: I second Rebecca, it would be great to identify common ground through defining values/ideals in KM

*Patrick Lambe*, 10/18/2022 12:54 PM: Yes!

*Kelsey George*, 10/18/2022 12:54 PM: I would love to see/participate in a mentor/mentee program.

*Rajesh Dhillon*, 10/18/2022 12:54 PM: i think there is a foundation/ principles that is general for all and then there is specialisation where we can spread out to these fields

*Barbara Fillip*, 10/18/2022 12:54 PM: Mentoring and/or peer assist. Sometimes I would benefit from talking through an issue but I'm not asking for KM 101.

*Ari Kramer*, 10/18/2022 12:56 PM: I very much the idea of taking advantage of SIKM and similar forums (like the KM coffee group - which I just asked to join) for KM mentoring via some kind of ask/offer boards. I can envision myself doing both.

*Rebecca Danicic*, 10/18/2022 12:57 PM: great to know - I will try and push this in our coffee group

*Rajesh Dhillon*, 10/18/2022 12:57 PM: the "open surgery" or the open to critic is an awesome way

*Kelsey George*, 10/18/2022 12:58 PM: Thank you for the knowledge sharing and food for thought!

*Tim Powell*, 10/18/2022 12:59 PM: Thought-provoking discussion, great suggestions.  Thanks Rory, Stan, and all!

*Rajesh Dhillon*, 10/18/2022 12:59 PM: we just ended our 1 1/2-day session in Singapore too

*Patrick Lambe*, 10/18/2022 12:59 PM: Great discussion many thanks!

*Rajesh Dhillon*, 10/18/2022 12:59 PM: awesome sharing Rory and Rebecca, and great inputs from all.

*Helene Russell*, 10/18/2022 12:59 PM: Thanks Rory - very thought provoking

*Connie Smith*, 10/18/2022 12:59 PM: VERY interesting! Thank you!

*Barbara Fillip*, 10/18/2022 12:59 PM: Thank you.

*Ari Kramer*, 10/18/2022 12:59 PM: Thank you!


Re: Onboarding #adoption #culture #onboarding

Maggie Starkey
 
Edited

This is really helpful. Thank you everyone for the insightful comments! I was a little surprised I was asked to handle this myself, since new hires and onboarding typically should be handled by talent acquisition/HR and the learning department. Nonetheless, I plan to do my best to help them any way I can.


October 2022 SIKM Call: Rory Huston and friends: Developing the next generation of KM Professionals #monthly-call #state-of-KM

Stan Garfield
 

This is a reminder of tomorrow's monthly call. NOTE: IT WILL BE HELD ONE HOUR LATER THAN NORMAL, from 12 noon to 1 pm EDT.

  • October 18, 2022 SIKM Call: Rory Huston and friends: Developing the next generation of KM Professionals
  • Slides
  • For online chat, use the group chat in FreeConferenceCall.com.

SIKM Leaders Community Monthly Call

  • Where: (607) 374-1189 (US and Canada) Passcode 178302
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  • Occurs the third Tuesday of every month, normally from 11:00 AM to 12:00 PM Eastern Time (USA)
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Re: Onboarding #adoption #culture #onboarding

Rory Huston
 

Hi,
Good thread, and excellent comments so far.
Might be worth adding in thinking about the 70:20:10 rule of learning (e.g. knowledge absorption?); 70% of learning is by doing, 20% observing others, and 10% courses...

The second thing to think about is awareness of what you need to know about, e.g. you might not need to use the QA system on day 1, but knowing there is one will help you look for the resources at the right time (so you learn by doing!). 

What Ive seen be reasonably effective is something like a grade or discipline list of what people need to know, each with a short (5-15 min) video canter through the subject . Point to where resources are stored so the induction process is an overlay, not a receptical of the training.

Finally whilst it's great to drip feed this stuff, it's also good to have the content in an easily navigable home page / link list (see above) so the user can see what they need to know, explore things when they are interested and also find it easily when they really need it post induction. 

Hope that helps add to the comments above!


Re: Onboarding #adoption #culture #onboarding

Patrick Lambe
 

What Tom said, especially on 30, 60, 90 day plans, and mentors. We have worked with organisations that have regular check-ins with direct reports, as well as buddies/mentors, during that first critical period.

Onboarding is often treated like it’s a content download task, and it often focuses on the big corporate picture at the expense of “what I need to know to survive my first month". The truth is, when we are new we have a lot to absorb, so it’s better staged. The pandemic taught us that the things new hires need to know to reduce stress and improve speed to effectiveness are:
  • What’s my job, what is expected of me, and where do I find the resources I need to do my job?
  • Who do I work with or interact with to perform my duties? Who do I need to be introduced to, by someone who is already familiar with those people? Who can I rely on for informal guidance and support on how we work around here? Buddy systems often fail because they are nominal, and do not build provision in for network and relationship building.
  • What technical knowledge and/or skills is/are required to do well in my job, and when do I get a chance to review them with my direct report, to make up any gaps as soon as possible?
P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 17 Oct 2022, at 6:44 PM, Tom Olney <tolney@...> wrote:

Good morning, Maggie. 
There are several elements that I see connecting here. First, is there anything in place for Day Zero (first day on the job) so that each new hire has a smooth transition from the loving embrace of the hiring process (hopefully) to joining their team. Talent Acquisition becomes an important stakeholder in anything you plan. Typically, there are several gates that are set up to help the hiring manager onboard their new person with a first week plan, and a 30, 60, and 90 day set of recommendations to help acclimate the new person into the company. Assigning a mentor or at least someone to be that new hires "person" while they learn the group norms and how to do basic things like ordering supplies, filing expenses, and getting answers to "how to do things around here" that are common when you join a new organization. If you do have a KB set up that has answers to basic job-related or company-related questions, this can be a nice place to point them (and start to train them on how to self-serve to get answers). Most organizations have some kind of new hire orientation, too - and that should cover company history, some basics about culture and values, as well as the benefits basics. My last onboarding experience (day Zero) was to spend a day in a training room by myself taking online compliance courses. Things have improved here since my experience seven years ago - but it was a strange way to spend my first day. We also added a course that ties us to our primary customers (in our case, credit unions) called Principles and Philosophies of Credit Unions that tells our origin story and how we fit in that industry. In your industry, you'd also benefit from some kind of "who are our primary customers and what is our unique value statement." 

Hope those ideas help as you look at options. 


Re: Onboarding #adoption #culture #onboarding

Tom Olney
 

Good morning, Maggie. 
There are several elements that I see connecting here. First, is there anything in place for Day Zero (first day on the job) so that each new hire has a smooth transition from the loving embrace of the hiring process (hopefully) to joining their team. Talent Acquisition becomes an important stakeholder in anything you plan. Typically, there are several gates that are set up to help the hiring manager onboard their new person with a first week plan, and a 30, 60, and 90 day set of recommendations to help acclimate the new person into the company. Assigning a mentor or at least someone to be that new hires "person" while they learn the group norms and how to do basic things like ordering supplies, filing expenses, and getting answers to "how to do things around here" that are common when you join a new organization. If you do have a KB set up that has answers to basic job-related or company-related questions, this can be a nice place to point them (and start to train them on how to self-serve to get answers). Most organizations have some kind of new hire orientation, too - and that should cover company history, some basics about culture and values, as well as the benefits basics. My last onboarding experience (day Zero) was to spend a day in a training room by myself taking online compliance courses. Things have improved here since my experience seven years ago - but it was a strange way to spend my first day. We also added a course that ties us to our primary customers (in our case, credit unions) called Principles and Philosophies of Credit Unions that tells our origin story and how we fit in that industry. In your industry, you'd also benefit from some kind of "who are our primary customers and what is our unique value statement." 

Hope those ideas help as you look at options. 


Re: Onboarding #adoption #culture #onboarding

Robert L. Bogue
 

Maggie –

 

I don’t know that you should – or can – approach this from the perspective of new hires.  While that may be the impetus for the effort, the actual effort has to be targeted organization wide.

 

I tend to think about these things as little drips of “the way.”  As in, the way we do things around here.  You can’t deliver that as a part of onboarding because those being onboarded are overwhelmed.

 

The drips are generally a part of consistent communication, are always short, and are mostly stories.  Let’s say that we believe in “X” value then the drip is “We showed how we believe in X with <name>…” and it follows the rest of the story with a 600 word cap.  (1-2 minute read)  Ideally, these are also recorded as a video.

 

I don’t necessarily think about this as a KM function but more of a corporate culture management function.

 

With regard to soft skills, it depends on what “soft skills” you’re talking about.  I think that people generally use “soft skills” as a bucket for human interaction skills – and that those human interaction skills can be codified into approaches, techniques, and skills that are expected in the organization – those should be in learning management.  Of course, learning management is often done wrong, but done correctly with a pre-assessment, people can quickly demonstrate the skill and not be forced to sit through something that’s redundant.

 

It may be possible to link sign-on bonuses with completion of the human interaction skills.

 

Rob

 

-------------------

Robert L. Bogue

O: (317) 844-5310  M: (317) 506-4977 Blog: http://www.thorprojects.com/blog

Want to be confident about your change management efforts?  https://ConfidentChangeManagement.com

Are you burned out?  https://ExtinguishBurnout.com can help you get out of it (for free)

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Maggie Starkey via groups.io
Sent: Monday, October 17, 2022 7:36 AM
To: main@SIKM.groups.io
Subject: [SIKM] Onboarding #adoption #culture #onboarding

 

I have been asked to lead a large onboarding effort to ensure the new hires are folded into the organization effectively and efficiently.  Our company does a pretty good job of the technical side of onboard, however, they want my help on developing an onboarding plan that includes soft skills, company values, enterprise intelligence, how we work together, etc. I am newer to the KM world, so looking for some ideas on how to effectively do this. Any suggestions or proven methods you recommend?