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Re: Book Idea: A Day in the Life of a Knowledge Manager
#books
John Carney
My cynical although truthful response would be to enjoy it and wallow in the sea of optimism that will have been created by whoever hired you and your new colleagues. Seriously the essential consultation door will be open to you on a way that 2 years later it may not. Over 20 years ago I wrote a paper called reflections (confessions!) of a Knowledge Officer - summarising what not to do in Ten Commandments style. I’ll send a copy to the group if it might be of interest. Funnily enough I have just stepped down from being KM Lead from my organisation and am enjoying my new role better. Good luck as Churchill said never never never give up. John
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On 24 Aug 2022, at 09:55, Ninez Piezas-Jerbi <npjerbi@...> wrote:
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Re: Book Idea: A Day in the Life of a Knowledge Manager
#books
Cool! Deadline, just so it’s real 😆?
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Dec 2022 maybe?
On 24 Aug 2022, at 10:43, Patrick Lambe <plambe@...> wrote:
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Re: Book Idea: A Day in the Life of a Knowledge Manager
#books
Patrick Lambe
Abdul Jaleel’s piece is a great model - it’s concise, about 1500 words, and paints a nice picture. I would allow for 2,000 words, to give a little more background on the organisation, and possibly a bit more context on some of the key events in the day.
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Other than that, choose a day with significant events or characteristic challenges, and the considerations you’re wresting with. P
Patrick Lambe
Partner Straits Knowledge phone: +65 98528511 web: www.straitsknowledge.com resources: www.greenchameleon.com knowledge mapping: www.aithinsoftware.com 
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Re: Book Idea: A Day in the Life of a Knowledge Manager
#books
Hey Patrick!
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Great idea! How about some parameters? Maximum words in the chapter? Focus questions? Specific style (ex stories or actual anecdotes, reflections, with visuals, others)? I’m game to try while still fresh in my mind. Best, Ninez
On 24 Aug 2022, at 10:13, Patrick Lambe <plambe@...> wrote:
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Re: Book Idea: A Day in the Life of a Knowledge Manager
#books
Patrick Lambe
Lovely - 29 to go!
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Patrick Lambe
Partner Straits Knowledge phone: +65 98528511 web: www.straitsknowledge.com resources: www.greenchameleon.com knowledge mapping: www.aithinsoftware.com 
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Re: Book Idea: A Day in the Life of a Knowledge Manager
#books
Abdul Jaleel
Hi, Patrick, Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)
On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
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Book Idea: A Day in the Life of a Knowledge Manager
#books
Patrick Lambe
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.
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Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails. P
Patrick Lambe
Partner Straits Knowledge phone: +65 98528511 web: www.straitsknowledge.com resources: www.greenchameleon.com knowledge mapping: www.aithinsoftware.com 
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Jane Dysart
Love the book idea. I’m trying to sell Information Today to get back into publishing KM books, Maybe all your great ideas will help! In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922 And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore. Hope to see you in DC Nov 7-10! Jane
Jane Dysart Program Director, KMWorld https://www.kmworld.com/Conference/2022
Curator of Curiosity & Partner Dysart & Jones Associates skype & twitter jdysart
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM To: main@sikm.groups.io Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
Stay tuned. By 2023 the KMI Press should enable such books, not for $150 each but affordable, designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
Douglas
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Douglas Weidner
Stay tuned. By 2023 the KMI Press should enable such books, not for $150 each but affordable, designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK). Douglas
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
David Kamien
Nice idea!
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
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____________________________________________________ Confidentiality Notice: This email contains proprietary and confidential information and is intended solely for the use of the individual or entity to whom it is addressed.
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Douglas Weidner
John, Right on! Douglas
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Douglas Weidner
Hi Tim, Again, all of us long-term KMers seem to be focusing on very similar 'high-level' recommendations, which is to be expected as KM matures and converges on best practices. Someone (organization?) needs to turn all these recommendations into some of the many activities of a robust KM Methodology. Then complete it by adding the other 500 - 600 or more activities not yet mentioned, and flesh out explanations concerning how to do each activity. Then finally (the frosting on the cake), integrate all the emerging research-based results that now substantially increase the likelihood of success. But one issue is still hanging out there. So, I'll address it, though admittedly biased. Hint our KM Methodology starts of with: A1 - Learn Before. We know and have discussed the need to determine the equivalent of the organization's As-Is, typically a Knowledge
Audit (to discover what is working well or poorly and should be
strengthened.) I recall some discussion about executive-level KM awareness - which is good, even their knowledge of KM, but sadly no mention of the KM Team's knowledge of KM (especially if a team of one). We have learned over the last two decades that a competent KM team is one of the most overlooked KM essentials, which may necessitate the use of consultants to gain competence. That's OK, I am one and there are many consultancies, each with their own specialties.. However, that is an extra expense which may not be in the budget. It does put another issue in play - the 90-day deadline for some tangible results. Having recruited a consultant is hardly a 90-day accomplishment, so we come full circle back to Quick Wins. It seems, Ginetta instinctively knew to do that. SMART! Best wishes. Douglas PS. Ginetta, keep a diary so you can publish a chapter or even a book on your trials and tribulations toward ultimate KM success. Do I sense a future CKO? 👍
On Tue, Aug 23, 2022 at 2:51 PM Tim Powell <tim.powell@...> wrote:
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What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
John Hovell
Fun question Ginetta, and loving all the responses... Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :) On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io <Robertmartintaylor=btinternet.com@groups.io> wrote:
The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.
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Re: KM Technology Trends
#tools
#discussion-starter
#state-of-KM
The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.
Obviously there's been a huge move to online communication and collaboration. I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. Microsoft rethinking Office to integrate the apps more into the flow
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Ginetta,
Interesting. It's only days to go and it will be two years since I started as Sytemiq's first KM lead. And previously I did the same at another organisation. Here's what really happened. In the first month I spoke to about 60 people to find out about the business in general, their areas of the business, what they did, what they wanted and what they hoped for. I also of course introduced myself and layed out my stall but it was mostly social and listening. I felt that making a large number of personal contacts at first would help. Around half a dozen of these were esp. keen on KM and so they gave me a good steer. I also implemented a firm-wide listening survey to find out about operational problems and opportunities. So, the relationships and also the knowledge of the business were key, I felt. I also started almost daily helping individuals, teams and projects with specific needs and queries, and that continues. It's the keenest signal and also an opportunity to further build those relationships and demonstrate something practical. The company had and has well-established forums, we might say communities, for its main practice areas, so I got plugged into each of them. I made myself visible and audible by participating in every kind, every level, of company meeting, and helping out. I always made sure to have something to add, and used the platform to mention KM in some way. I convened the senior leadership early on, mostly to listen, and also to set the expectation of coming back within that 3 month time frame with an analysis and plan (which I did). I would say, however, that my personal taste was not to disappear for three months to do a plan but to focus mainly on practical work and also do a plan. The company has and has M365 (SharePoint, Teams etc) but in terms of structure and governance was what I term an unimproved situation which to me means there are some low hanging fruit. So I got my admin hands on M365 and just made decisions and built stuff out of the existing brownfield (it's always brownfield with new KM, never greenfield, because people have always been making up personal and local KM solutions - processes, taking roles, building resources etc off their own bats) to get the best short term visible and usable impact. I built easily two dozen MVP solutions to specific needs in those first three months. For me it was firstly relationships, then discovery, then demontration, then setting out a plan. I think the plan went down do much better because it wasn't all or even the main thing I'd done but was founded on relationships, understanding and proven delivery already. R
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Tim Powell
Dear Ginetta,
Your interesting question has elicited lots of good information here. I largely agree with what’s been said — and my contribution will largely complement the responses of others here — a very experienced group. But since I came into KM as a business user of its services, my perspective may be somewhat different.
I would spend the 90 days developing your 1-to-3-year roadmap, with a fundable budget request as your goal. This should also include a preliminary high-level inventory of knowledge resources and practices.
1. The first step I recommend is to develop a “talking knowledge” of the business through secondary research — its syntax, its strategies, its challenges — so you don’t get lost in user conversations or come across as a neophyte. Too many KM efforts that fail do so because they are (and/or are seen as) out of touch with organizational realities.
2. Spend the balance of the first 60 days in conversations with key knowledge stakeholders — current clients, potential clients, sponsors, and influencers. Your goal in these conversations will be to begin to: - build mutual familiarity - open channels of communication - build trust - set and manage expectations
For each key person, focus on these core questions: - What is their role and purpose in the organization? - How do they use information in their work? - What challenges do they have, especially regarding the uses of information? - What is their baseline familiarity, if any, with KM?
You’re basically conducting an organizational diagnostic here — much like a physician would do in a first visit. If you can offer any immediate “on-the-fly” solutions, so much the better.
3. The remaining 30 days will be used to analyze and synthesize your findings, fill any gaps, and develop your roadmap and budget.
4. Once these are approved, socialize them to a larger stakeholder group for buy-in and support. Keep in mind that you are helping your clients solve their organizational problems using knowledge — and that knowledge is a means to the ends of organizational performance, purpose, and value.
Regards,
Tim
TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge | New York City, USA | TEL +1.212.243.1200 | SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |
From:
<main@SIKM.groups.io> on behalf of "Ginetta Gueli via groups.io" <ginetta.gueli@...>
Good morning. · What first actions and operational activities would you implement if you were hired in this role in your first 90 days to build the strategy and the operational plan? · What are the first steps to build trust with the different stakeholders and those after the 90 days? · what KPIs would you set to measure the effectiveness of your strategy? · what types of activities would you implement to help developing a learning culture? · what would you do to ensure a quick and efficient knowledge dissemination within the company? Thank you very much for sharing with me and the entire community your experiences, food for thoughts and opinions.
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Douglas Weidner
David, Excellent addition. In our KM PRACTICUM labeled 'Call to Action' we have just such a component, expressed much as you have suggested. So, we confirm your addition v-v another component or analysis of the As-Is - where do you tsnd v-v prior KM efforts, whether called KM or disguised by other labels. However, aligned with that spec, we would recommend investing some time on understanding the various disruptive technologies and other episodic changes in the world's economy, which eventually affect almost every organization. The Strategic Planning function should be up on this, so a good source. They brief top execs, so if you want to know part of what top execs are thinking, and no doubt taking into account on forward plans, get smart on such trends. KM is not just another discipline, it must be a discipline that is itself disruptive and should be a major factor in the transformations that are taking place in most economies and organizations. In the early 2000s, transformation was pooh-poohed by many in KM. Now, all the major consultancies accept transformation and its impact on the future state, the To-Be. Our new Master CKM (MCKM) focuses on a number of essential issues, but a major one is: Transformational Leadership and Strategies. So, I recommend every startup KM operation gain some comfort with such real-world trends. Cheers, Douglas
On Tue, Aug 23, 2022 at 1:00 PM David Graffagna <davidgraffagna@...> wrote: There is soooo much great information, insight, and resources here it's hard to know what hasn't been covered.
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
There is soooo much great information, insight, and resources here it's hard to know what hasn't been covered.
When I started my current role I went on a long "listening tour" as Kim suggested as well as touching on numerous other activities highlighted throughout this exchange. And, yes, 90 days goes by very quickly! A couple of other tactics I took included:
Best of luck on this Ginetta, David
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Douglas Weidner
Patrick, Agreed, because the strategic planning process can be quite lengthy - a year just to get recognition, maybe funding, but only if you make the cut. Cheers, Douglas PS The reason I add cheers is because I recall the Singapore Sling I had in the club that invented it - back when I used to personally deliver the CKM Workshop there.🙂
On Tue, Aug 23, 2022 at 5:40 AM Patrick Lambe <plambe@...> wrote:
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Re: What would you do as Knowledge Manager in your first 90 days? A case study
#assessment
#books
#question
#strategy
#case-studies
Hi Douglas, Rachad
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