Date   

Re: Book Idea: A Day in the Life of a Knowledge Manager #books

John Carney
 

My cynical although truthful response would be to enjoy it and wallow in the sea of optimism that will have been created by whoever hired you and your new colleagues. Seriously the essential consultation door will be open to you on a way that 2 years later it may not. Over 20 years ago I wrote a paper called reflections (confessions!) of a Knowledge Officer - summarising what not to do in Ten Commandments style.  I’ll send a copy to the group if it might be of interest. Funnily enough I have just stepped down from being KM Lead from my organisation and am enjoying my new role better. Good luck as Churchill said never never never give up. John 


On 24 Aug 2022, at 09:55, Ninez Piezas-Jerbi <npjerbi@...> wrote:

Cool!  Deadline, just so it’s real 😆?  
Dec 2022 maybe?


On 24 Aug 2022, at 10:43, Patrick Lambe <plambe@...> wrote:

Abdul Jaleel’s piece is a great model - it’s concise, about 1500 words, and paints a nice picture. I would allow for 2,000 words, to give a little more background on the organisation, and possibly a bit more context on some of the key events in the day.

Other than that, choose a day with significant events or characteristic challenges, and the considerations you’re wresting with.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

SK18th_Anniv2020_emailfooter (2).jpg

On 24 Aug 2022, at 4:28 PM, Ninez Piezas-Jerbi <npjerbi@...> wrote:

Hey Patrick!

Great idea!  How about some parameters?  Maximum words in the chapter?  Focus questions?  Specific style (ex stories or actual anecdotes, reflections, with visuals, others)?

I’m game to try while still fresh in my mind.

Best,
Ninez




On 24 Aug 2022, at 10:13, Patrick Lambe <plambe@...> wrote:

Lovely - 29 to go!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 4:09 PM, Abdul Jaleel <abdul.tharayil@...> wrote:

Hi, Patrick,
Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)

On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 







Re: Book Idea: A Day in the Life of a Knowledge Manager #books

Ninez Piezas-Jerbi
 

Cool!  Deadline, just so it’s real 😆?  
Dec 2022 maybe?


On 24 Aug 2022, at 10:43, Patrick Lambe <plambe@...> wrote:

Abdul Jaleel’s piece is a great model - it’s concise, about 1500 words, and paints a nice picture. I would allow for 2,000 words, to give a little more background on the organisation, and possibly a bit more context on some of the key events in the day.

Other than that, choose a day with significant events or characteristic challenges, and the considerations you’re wresting with.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

SK18th_Anniv2020_emailfooter (2).jpg

On 24 Aug 2022, at 4:28 PM, Ninez Piezas-Jerbi <npjerbi@...> wrote:

Hey Patrick!

Great idea!  How about some parameters?  Maximum words in the chapter?  Focus questions?  Specific style (ex stories or actual anecdotes, reflections, with visuals, others)?

I’m game to try while still fresh in my mind.

Best,
Ninez




On 24 Aug 2022, at 10:13, Patrick Lambe <plambe@...> wrote:

Lovely - 29 to go!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 4:09 PM, Abdul Jaleel <abdul.tharayil@...> wrote:

Hi, Patrick,
Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)

On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 







Re: Book Idea: A Day in the Life of a Knowledge Manager #books

Patrick Lambe
 

Abdul Jaleel’s piece is a great model - it’s concise, about 1500 words, and paints a nice picture. I would allow for 2,000 words, to give a little more background on the organisation, and possibly a bit more context on some of the key events in the day.

Other than that, choose a day with significant events or characteristic challenges, and the considerations you’re wresting with.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 24 Aug 2022, at 4:28 PM, Ninez Piezas-Jerbi <npjerbi@...> wrote:

Hey Patrick!

Great idea!  How about some parameters?  Maximum words in the chapter?  Focus questions?  Specific style (ex stories or actual anecdotes, reflections, with visuals, others)?

I’m game to try while still fresh in my mind.

Best,
Ninez




On 24 Aug 2022, at 10:13, Patrick Lambe <plambe@...> wrote:

Lovely - 29 to go!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 4:09 PM, Abdul Jaleel <abdul.tharayil@...> wrote:

Hi, Patrick,
Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)

On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 







Re: Book Idea: A Day in the Life of a Knowledge Manager #books

Ninez Piezas-Jerbi
 

Hey Patrick!

Great idea!  How about some parameters?  Maximum words in the chapter?  Focus questions?  Specific style (ex stories or actual anecdotes, reflections, with visuals, others)?

I’m game to try while still fresh in my mind.

Best,
Ninez




On 24 Aug 2022, at 10:13, Patrick Lambe <plambe@...> wrote:

Lovely - 29 to go!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

SK18th_Anniv2020_emailfooter (2).jpg

On 24 Aug 2022, at 4:09 PM, Abdul Jaleel <abdul.tharayil@...> wrote:

Hi, Patrick,
Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)

On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 






Re: Book Idea: A Day in the Life of a Knowledge Manager #books

Patrick Lambe
 

Lovely - 29 to go!

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 24 Aug 2022, at 4:09 PM, Abdul Jaleel <abdul.tharayil@...> wrote:

Hi, Patrick,
Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)

On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

<SK18th_Anniv2020_emailfooter (2).jpg>

On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 






Re: Book Idea: A Day in the Life of a Knowledge Manager #books

Abdul Jaleel
 

Hi, Patrick,
Well, I had written something on these lines some time ago. Largely practical, if we keep aside a few blah..blah...here and there :)

On Wed, 24 Aug 2022 at 09:29, Patrick Lambe <plambe@...> wrote:
Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 



Book Idea: A Day in the Life of a Knowledge Manager #books

Patrick Lambe
 

Okay - if anyone does a “First 90 Days” book, then in all honesty we need to do a “Day in the Life of a Knowledge Manager" book - perhaps 30 short chapters each contributed as a journal entry by a different contributor, and focused on KM programs that are actually in flow.

Promises are the easiest part of KM, the hardest part is delivering, and we often don’t share enough on the daily challenges, and what the day to day work entails.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 24 Aug 2022, at 7:15 AM, Jane Dysart <jane@...> wrote:

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,
Maybe all your great ideas will help!
In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922
And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.
Hope to see you in DC Nov 7-10!
Jane
 
Jane Dysart
Program Director, KMWorld
 
Curator of Curiosity & Partner
Dysart & Jones Associates
skype & twitter jdysart
 
 
 
From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km
 
Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).
 
Douglas 
 
On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!
 
On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,
 
Right on!
 
Douglas
 
On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:
Fun question Ginetta, and loving all the responses...
 
Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)
 
 
 
On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io<Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























-- 
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.
 



Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Jane Dysart
 

Love the book idea.  I’m trying to sell Information Today to get back into publishing KM books,

Maybe all your great ideas will help!

In the meantime the program for KMWorld is online, https://www.kmworld.com/Conference/2022/28922

And lots of our author/speakers like Patrick Lambe, Stan Garfield, Stephanie Barnes, Gary Klein, Tony Rhem, will all be signing books at the KMWorld bookstore.

Hope to see you in DC Nov 7-10!

Jane

 

Jane Dysart

Program Director, KMWorld

https://www.kmworld.com/Conference/2022

 

Curator of Curiosity & Partner

Dysart & Jones Associates

www.dysartjones.com

jane@...

skype & twitter jdysart

 

 

 

From: main@SIKM.groups.io <main@SIKM.groups.io> On Behalf Of Douglas Weidner
Sent: August 23, 2022 7:07 PM
To: main@sikm.groups.io
Subject: Re: [SIKM] What would you do as Knowledge Manager in your firs/speakert 90 days? - A case study - #tools #discussion-starter #state-of-km

 

Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 

designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).

 

Douglas 

 

On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:

Nice idea!

 

On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:

John,

 

Right on!

 

Douglas

 

On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:

Fun question Ginetta, and loving all the responses...

 

Maybe this is the beginning of a collective book (or something) called "The First 90 Days in KM" kinda like these... :)

 

 

 

On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io <Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


























--

David G. Kamien

CEO & Founder

Mind-Alliance

+1.212.920.1911

david@...

www.mind-alliance.com

 

Let's Schedule a Call

 

____________________________________________________

Confidentiality Notice:  

This email contains proprietary and confidential information and is 

intended solely for the use of the individual or entity to whom it is 

addressed.

 


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Douglas Weidner
 

Stay tuned.  By 2023 the KMI Press should enable such books, not for $150 each but affordable, 
designed to give visibility to authors, but especially to enrich the KM Body of Knowledge (KMBOK).

Douglas 

On Tue, Aug 23, 2022 at 5:03 PM David Kamien <david@...> wrote:
Nice idea!

On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,

Right on!

Douglas

On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:

On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io <Robertmartintaylor=btinternet.com@groups.io> wrote:
The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow





























--
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

David Kamien
 

Nice idea!

On Tue, Aug 23, 2022 at 4:10 PM Douglas Weidner <douglas.weidner@...> wrote:
John,

Right on!

Douglas

On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:

On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io <Robertmartintaylor=btinternet.com@groups.io> wrote:
The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow





























--
____________________________________________________
Confidentiality Notice:  
This email contains proprietary and confidential information and is 
intended solely for the use of the individual or entity to whom it is 
addressed.


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Douglas Weidner
 

John,

Right on!

Douglas

On Tue, Aug 23, 2022 at 3:43 PM John Hovell <johnhovell@...> wrote:

On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io <Robertmartintaylor=btinternet.com@groups.io> wrote:
The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Douglas Weidner
 

Hi Tim,

Again, all of us long-term KMers seem to be focusing on very similar 'high-level' recommendations, which is to be expected as KM matures and converges on best practices.

Someone (organization?) needs to turn all these recommendations into some of the many activities of a robust KM Methodology. Then complete it by adding the other 500 - 600 or more activities not yet mentioned, and flesh out explanations concerning how to do each activity.

Then finally (the frosting on the cake), integrate all the emerging research-based results that now substantially increase the likelihood of success.

But one issue is still hanging out there. So, I'll address it, though admittedly biased. 
Hint our KM Methodology starts of with:  A1 - Learn Before.

We know and have discussed the need to determine the equivalent of the organization's As-Is, typically a Knowledge Audit (to discover what is working well or poorly and should be strengthened.)   I recall some discussion about executive-level KM awareness - which is good, even their knowledge of KM, but sadly no mention of the KM Team's knowledge of KM (especially if a team of one).

We have learned over the last two decades that a competent KM team is one of the most overlooked KM essentials, which may necessitate the use of consultants to gain competence. That's OK, I am one and there are many consultancies, each with their own specialties.. 

However, that is an extra expense which may not be in the budget.  It does put another issue in play - the 90-day deadline for some tangible results.  Having recruited a consultant is hardly a 90-day accomplishment, so we come full circle back to Quick Wins.

It seems, Ginetta instinctively knew to do that. SMART!

Best wishes.
Douglas

PS. Ginetta, keep a diary so you can publish a chapter or even a book on your trials and tribulations toward ultimate KM success.
Do I sense a future CKO?  👍

 

On Tue, Aug 23, 2022 at 2:51 PM Tim Powell <tim.powell@...> wrote:

Dear Ginetta,

 

Your interesting question has elicited lots of good information here.  I largely agree with what’s been said — and my contribution will largely complement the responses of others here — a very experienced group.  But since I came into KM as a business user of its services, my perspective may be somewhat different.

 

I would spend the 90 days developing your 1-to-3-year roadmap, with a fundable budget request as your goal.  This should also include a preliminary high-level inventory of knowledge resources and practices.

 

1. The first step I recommend is to develop a “talking knowledge” of the business through secondary research — its syntax, its strategies, its challenges — so you don’t get lost in user conversations or come across as a neophyte.  Too many KM efforts that fail do so because they are (and/or are seen as) out of touch with organizational realities.

 

2. Spend the balance of the first 60 days in conversations with key knowledge stakeholders — current clients, potential clients, sponsors, and influencers.  Your goal in these conversations will be to begin to:

- build mutual familiarity

- open channels of communication

- build trust

- set and manage expectations

 

For each key person, focus on these core questions:

- What is their role and purpose in the organization?

- How do they use information in their work?

- What challenges do they have, especially regarding the uses of information?

- What is their baseline familiarity, if any, with KM?

 

You’re basically conducting an organizational diagnostic here — much like a physician would do in a first visit.  If you can offer any immediate “on-the-fly” solutions, so much the better.

 

3. The remaining 30 days will be used to analyze and synthesize your findings, fill any gaps, and develop your roadmap and budget. 

 

4. Once these are approved, socialize them to a larger stakeholder group for buy-in and support.  Keep in mind that you are helping your clients solve their organizational problems using knowledge — and that knowledge is a means to the ends of organizational performance, purpose, and value.

 

Regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of "Ginetta Gueli via groups.io" <ginetta.gueli=libero.it@groups.io>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Monday, August 22, 2022 at 8:54 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] What would you do as Knowledge Manager in your first 90 days? - A case study - #assessment #consulting #knowledge-sharing #question #strategy #AI

 

Good morning.
I would like to submit to you an interesting case study on which I would like to know what you would do (or what you have done in similar cases) if you had to solve it in your first 90 days as the new knowledge manager.

Some information about the case study:
- the company is international and it is growing rapidly,
- the staff works both onsite and remotely. It is a young staff that, so far, has worked primarily remotely,
- several initiatives have been started to create some center of expertise,
- the data and information the staff needs come from different countries and sources. Updates are very frequent and staff needs not to miss a single one. It is a very time consuming activity,
- the data and information are used in highly sensitive and confidential contexts,
- the company is interested in AI solutions, but does not know if it is the right path to take to solve the challenge or a simpler IT solution can solve the challenge anyway,
- you have a lot of autonomy, you report directly to the top management and the CIO. You have no budget at the moment,
- you have to coordinate your actions with a COO and a product owner.

Questions:

·         What first actions and operational activities would you implement if you were hired in this role in your first 90 days to build the strategy and the operational plan?

·         What are the first steps to build trust with the different stakeholders and those after the 90 days?

·         what KPIs would you set to measure the effectiveness of your strategy?

·         what types of activities would you implement to help developing a learning culture?

·         what would you do to ensure a quick and efficient knowledge dissemination within the company?

Thank you very much for sharing with me and the entire community your experiences, food for thoughts and opinions.

Looking forward to hearing from you, ad maiora and all the best,
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

John Hovell
 


On Tue, Aug 23, 2022 at 3:36 PM Robert M. Taylor via groups.io <Robertmartintaylor=btinternet.com@groups.io> wrote:

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


Re: KM Technology Trends #tools #discussion-starter #state-of-KM

Robert M. Taylor
 

The personal/community/collaboration analytics space looks interesting. We've had the idea of social network analysis a long time but I don't think it's been packaged until recently. I'm thinking of the analytics I see in M365 of my network and collaboration, and other tools that have come to market. Of course, people don't live their whole working lives online, and their different presences may be hard to all link in, but we're seeing the start of something more interesting here.

Obviously there's been a huge move to online communication and collaboration.

I'd still like to see someone sort out both allowing users to make random folders whilst at the same time tagging content behind the scenes. 

Microsoft rethinking Office to integrate the apps more into the flow


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Robert M. Taylor
 

Ginetta,

Interesting. It's only days to go and it will be two years since I started as Sytemiq's first KM lead. And previously I did the same at another organisation. Here's what really happened.

In the first month I spoke to about 60 people to find out about the business in general, their areas of the business, what they did, what they wanted and what they hoped for. I also of course introduced myself and layed out my stall but it was mostly social and listening. I felt that making a large number of personal contacts at first would help.
Around half a dozen of these were esp. keen on KM and so they gave me a good steer.
I also implemented a firm-wide listening survey to find out about operational problems and opportunities.
So, the relationships and also the knowledge of the business were key, I felt.

I also started almost daily helping individuals, teams and projects with specific needs and queries, and that continues. It's the keenest signal and also an opportunity to further build those relationships and demonstrate something practical.

The company had and has well-established forums, we might say communities, for its main practice areas, so I got plugged into each of them. I made myself visible and audible by participating in every kind, every level, of company meeting, and helping out. I always made sure to have something to add, and used the platform to mention KM in some way.

I convened the senior leadership early on, mostly to listen, and also to set the expectation of coming back within that 3 month time frame with an analysis and plan (which I did). I would say, however, that my personal taste was not to disappear for three months to do a plan but to focus mainly on practical work and also do a plan.

The company has and has M365 (SharePoint, Teams etc) but in terms of structure and governance was what I term an unimproved situation which to me means there are some low hanging fruit. So I got my admin hands on M365 and just made decisions and built stuff out of the existing brownfield (it's always brownfield with new KM, never greenfield, because people have always been making up personal and local KM solutions - processes, taking roles, building resources etc off their own bats) to get the best short term visible and usable impact. I built easily two dozen MVP solutions to specific needs in those first three months.

For me it was firstly relationships, then discovery, then demontration, then setting out a plan. I think the plan went down do much better because it wasn't all or even the main thing I'd done but was founded on relationships, understanding and proven delivery already.

R


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Tim Powell
 

Dear Ginetta,

 

Your interesting question has elicited lots of good information here.  I largely agree with what’s been said — and my contribution will largely complement the responses of others here — a very experienced group.  But since I came into KM as a business user of its services, my perspective may be somewhat different.

 

I would spend the 90 days developing your 1-to-3-year roadmap, with a fundable budget request as your goal.  This should also include a preliminary high-level inventory of knowledge resources and practices.

 

1. The first step I recommend is to develop a “talking knowledge” of the business through secondary research — its syntax, its strategies, its challenges — so you don’t get lost in user conversations or come across as a neophyte.  Too many KM efforts that fail do so because they are (and/or are seen as) out of touch with organizational realities.

 

2. Spend the balance of the first 60 days in conversations with key knowledge stakeholders — current clients, potential clients, sponsors, and influencers.  Your goal in these conversations will be to begin to:

- build mutual familiarity

- open channels of communication

- build trust

- set and manage expectations

 

For each key person, focus on these core questions:

- What is their role and purpose in the organization?

- How do they use information in their work?

- What challenges do they have, especially regarding the uses of information?

- What is their baseline familiarity, if any, with KM?

 

You’re basically conducting an organizational diagnostic here — much like a physician would do in a first visit.  If you can offer any immediate “on-the-fly” solutions, so much the better.

 

3. The remaining 30 days will be used to analyze and synthesize your findings, fill any gaps, and develop your roadmap and budget. 

 

4. Once these are approved, socialize them to a larger stakeholder group for buy-in and support.  Keep in mind that you are helping your clients solve their organizational problems using knowledge — and that knowledge is a means to the ends of organizational performance, purpose, and value.

 

Regards,

 

Tim

 

TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge |

New York City, USA  |  TEL +1.212.243.1200 | 

SITE KnowledgeAgency.com | BLOG TimWoodPowell.com |

 

 

From: <main@SIKM.groups.io> on behalf of "Ginetta Gueli via groups.io" <ginetta.gueli@...>
Reply-To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Date: Monday, August 22, 2022 at 8:54 AM
To: "main@SIKM.groups.io" <main@SIKM.groups.io>
Subject: [SIKM] What would you do as Knowledge Manager in your first 90 days? - A case study - #assessment #consulting #knowledge-sharing #question #strategy #AI

 

Good morning.
I would like to submit to you an interesting case study on which I would like to know what you would do (or what you have done in similar cases) if you had to solve it in your first 90 days as the new knowledge manager.

Some information about the case study:
- the company is international and it is growing rapidly,
- the staff works both onsite and remotely. It is a young staff that, so far, has worked primarily remotely,
- several initiatives have been started to create some center of expertise,
- the data and information the staff needs come from different countries and sources. Updates are very frequent and staff needs not to miss a single one. It is a very time consuming activity,
- the data and information are used in highly sensitive and confidential contexts,
- the company is interested in AI solutions, but does not know if it is the right path to take to solve the challenge or a simpler IT solution can solve the challenge anyway,
- you have a lot of autonomy, you report directly to the top management and the CIO. You have no budget at the moment,
- you have to coordinate your actions with a COO and a product owner.

Questions:

·         What first actions and operational activities would you implement if you were hired in this role in your first 90 days to build the strategy and the operational plan?

·         What are the first steps to build trust with the different stakeholders and those after the 90 days?

·         what KPIs would you set to measure the effectiveness of your strategy?

·         what types of activities would you implement to help developing a learning culture?

·         what would you do to ensure a quick and efficient knowledge dissemination within the company?

Thank you very much for sharing with me and the entire community your experiences, food for thoughts and opinions.

Looking forward to hearing from you, ad maiora and all the best,
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Douglas Weidner
 

David,

Excellent addition.
In our KM PRACTICUM labeled 'Call to Action' we have just such a component, expressed much as you have suggested.
So, we confirm your addition v-v another component or analysis of the As-Is - where do you tsnd v-v prior KM efforts, whether called KM or disguised by other labels. 

However, aligned with that spec, we would recommend investing some time on understanding the various disruptive technologies and other episodic changes in the world's economy, which eventually affect almost every organization. The Strategic Planning function should be up on this, so a good source.

They brief top execs, so if you want to know part of what top execs are thinking, and no doubt taking into account on forward plans, get smart on such trends. KM is not just another discipline, it must be a discipline that is itself disruptive and should be a major factor in the transformations that are taking place in most economies and organizations.

In the early 2000s, transformation was pooh-poohed by many in KM. Now, all the major consultancies accept transformation and its impact on the future state, the To-Be. Our new Master CKM (MCKM) focuses on a number of essential issues, but a major one is: Transformational Leadership and Strategies. So, I recommend every startup KM operation gain some comfort with such real-world trends.

Cheers,
Douglas

On Tue, Aug 23, 2022 at 1:00 PM David Graffagna <davidgraffagna@...> wrote:
There is soooo much great information, insight, and resources here it's hard to know what hasn't been covered. 

When I started my current role I went on a long "listening tour" as Kim suggested as well as touching on numerous other activities highlighted throughout this exchange. And, yes, 90 days goes by very quickly!

A couple of other tactics I took included:
  1. Searching for any existing, ongoing KM-like activities in the organization that may not be labeled or messaged as such. I often find organizations are doing plenty of KM without even knowing it. That allows you to highlight work and effort that is already in place adding value. You won't want to claim it as your own, but pointing out how some of those existing efforts are adding value can be a great jumping off point.
  2. Finding out if there have been any previous formal KM efforts in the organization. If so, find out what you can about those previous initiatives. Learn from their past experiences. It will help you avoid some stumbling blocks, and it can also help you get out in front of some of the "blockers" to what you want/need to accomplish.
    • What was the effort, what was addressed?
    • Did any aspects succeeded? What drove the success and what did it look like?
    • If it failed/stalled - what caused the failure?

Best of luck on this Ginetta,

David


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

David Graffagna
 

There is soooo much great information, insight, and resources here it's hard to know what hasn't been covered. 

When I started my current role I went on a long "listening tour" as Kim suggested as well as touching on numerous other activities highlighted throughout this exchange. And, yes, 90 days goes by very quickly!

A couple of other tactics I took included:
  1. Searching for any existing, ongoing KM-like activities in the organization that may not be labeled or messaged as such. I often find organizations are doing plenty of KM without even knowing it. That allows you to highlight work and effort that is already in place adding value. You won't want to claim it as your own, but pointing out how some of those existing efforts are adding value can be a great jumping off point.
  2. Finding out if there have been any previous formal KM efforts in the organization. If so, find out what you can about those previous initiatives. Learn from their past experiences. It will help you avoid some stumbling blocks, and it can also help you get out in front of some of the "blockers" to what you want/need to accomplish.
    • What was the effort, what was addressed?
    • Did any aspects succeeded? What drove the success and what did it look like?
    • If it failed/stalled - what caused the failure?

Best of luck on this Ginetta,

David


Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

Douglas Weidner
 

Patrick,

Agreed, because the strategic planning process can be quite lengthy - a year just to get recognition, maybe funding, but only if you make the cut.

Cheers,
Douglas

PS The reason I add cheers is because I recall the Singapore Sling I had in the club that invented it - back when I used to personally deliver the CKM Workshop there.🙂

On Tue, Aug 23, 2022 at 5:40 AM Patrick Lambe <plambe@...> wrote:
Lovely, Ninez. And your comment about the workplans leads to another suggestion - if the company/organization has a strategic/ corporate planning process, then fold KM planning into it as soon as possible, as a layer on top of or following through from the business plans. “If our goal is x, and our actions are y, then the KM element of this is z”. As Ninez says, getting ownership is key.

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com


On 23 Aug 2022, at 5:27 PM, Ninez Piezas-Jerbi <npjerbi@...> wrote:

Hello!

Great question!  In case this helps, happy to share my very fresh experience and where there was already a lot «resistance » right from Day 1 of our KM division’s conception.

Agree and confirm Patrick’s insights and suggestions. For the first 90 days we really had to concentrate on « connecting », ie. getting people to trust that we were not out there to tell them what to do but rather to better understand their challenges.

In addition to all the great insights already shared, aside from «listening interviews », a move that helped us significantly was to get the workplans of all our divisions (shared « discreetly » in our intranet) which gave us a « heads up » of what each of our divisions’ objectives were for the next 2-3 years.  We then hired an external KM expert to help us identify the potential KM and IM angles we could help them with in their objectives.   We also identified possible overlaps with our division that they were doing which we noted as « for treading lightly » or « to encourage working on and offer support if needed ».

Most importantly, everything we did was always in collaboration with other divisions.  So even if HRD did nothing in the collaboration (but they were still important since they give us funding), we gave them credit in everything we did.  We found that the more divisions were visibly and explicitly credited in an activity, ( no matter how small) everybody else became more motivated to be part of the next one. Today, many colleagues now suddenly want to join our section and do KM work for the organization - so unheard of 2 years ago.

As for a KM strategy, given our Secretariat’s « allergy » to the words « strategy or policy », we intentionally told our Senior mgt that this wd only be considered after the first 2-3 years of small urgent pilots and focusing on the culture (by stealth, but we didn’t tell them that😆)

Hope this helps, Ginetta!

Best wishes to all!
Ninez
former WTO KM starter
(now «baby retiree » and independent «tbd »😆)


On 23 Aug 2022, at 10:07, Patrick Lambe <plambe@...> wrote:

All right, let’s calm down, folks.

90 days will go by very fast. It’s an international company that is used to working remotely. They’re all very busy, and you’re the new kid on the block. You don’t have a team. Even getting a robust consultation going is going to take 90 days. For all the good advice given here, you will NOT get a robust long term strategy in place in 90 days. Nothing in KM moves at the speed of time. It moves much much slower.

Kim: "I wouldn't get pinned down to a multi-year strategy until at least six months into the new gig, and would ensure that everyone knows that KM works best when it can pivot to meet challenges and leverage emerging opportunities.” 
good advice, but I would make that at least 12-24 months.

You’ll be doing a lot of pivoting and swivelling as you learn and inculturate yourself. Some stuff won’t work.

Realistically, what I think you can achieve in 90 days?

1. Start small, close to home (not scattered) but mission critical where KM can make a difference (Kim’s “listening tour”)
2. Start scouting for allies, and for team members
3. Identify a proof of concept or a pilot.
4. Get it approved, resourced and kicked off.

And then much of the other advice, in expanding cycles of influence. Make sure each pilot is handed off to the business owners as you take on more, otherwise you’ll get overloaded, the more so as you demonstrate success. When you have enough successes to show, and enough support at both senior and mid-levels, go for the resources for a more systematic, multi-year strategy.

Good luck

P

Patrick Lambe
Partner
Straits Knowledge

phone:  +65 98528511

web:  www.straitsknowledge.com
resources:  www.greenchameleon.com
knowledge mapping:  www.aithinsoftware.com

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On 23 Aug 2022, at 3:48 PM, Rachad Najjar <rachadbn@...> wrote:

Hi Ginetta, 

I can recommend this high level roadmap as illustrated below. The #1 recommendation remains partnership with leaders, managers and field workers. 

<3R KC High Level Roadmap.jpg>

Please let me know for further discussion and/ or a call :)

Thank you
Rachad 



Re: What would you do as Knowledge Manager in your first 90 days? A case study #assessment #books #question #strategy #case-studies

 

Hi Douglas, 

As you mentioned every title on the roadmap requires a book and practically a lot of experience and agility to deal with the emerging situations. The roadmap is critical to have a clarity of what we are trying to achieve through the KM journey. The roadmap is essential to gain trust from the top management in the early meetings. The methodology is key when we work with operational leaders and middle managers. 

If you'd like to learn more on the methodology, i'll be glad to share the details in an engaging conversation rather than a 1-slido high level illustration. 

Thank you

Rachad