main@SIKM.groups.io

Have you seen our KM Method Cards or

Organisation Culture Cards?

User Generated Content Retention / management question #social-media #blogs #ESN #wikis #content-management

Lee Romero

#1677

Hi all - I am looking for insights about standards that organizations
(especially for firms in regulated industries) might have around
retention of user generated content or social media content within the
enterprise.

The kinds of content platforms/tools that might be covered would be
things like: community discussion boards, mailing lists, wikis, blogs,
micro-blogging tools, etc.

The kinds of potential retention issues:  Does your organization
mandate retention for potential discoverability?  Does you
organization handle this type of content in a way different from how
your organization would handle email?  Does your organization have any
standards for regular archiving or deletion of this type of content?
Perhaps policies or guidelines around how much moderation this type of
content might be subject to?

Thanks for any insights you can share.

Regards
Lee Romero

Workshop on Managing and Leveraging Expertise November 10, 2009 in Washington DC #learning #research #expertise

Patrick Lambe

#1676

Hi folks

This is a last call for the workshop on "Managing and Leveraging Expertise" to be held in Washington DC a week from today. We have been booked into a slightly bigger room, so we still have a few places available. There is no charge for this workshop, as it's part of an open research project, more details below. (Matt Moore will also be presenting on some of the findings from this project so far in the November 17 Community Leader's Call).

Registrations to Dr Brenda Roth at RothB@... . Do circulate this notice among your KM.Gov colleagues.

Venue: Room 184, Marshall Building (Building 62), National Defense University, Fort McNair, Washington DC

Timing: 8am to 2pm (15 mins coffee break at 10am; 1 hour lunch break 12-1pm)

Cost: free, but you will need to buy your own lunch at the cafeteria

Register: RothB@...

Pre-workshop: you might find it useful to take our expertise survey at http://tinyurl.com/expertisesurvey

Directions: download the directions sheet from http://www.greenchameleon.com/uploads/Directions_to_Ft_McNair.doc

The Workshop:

The workshop focuses on how organisations value and leverage (or fail to value and leverage) the expertise and experience of their people, so we prefer a diverse, multi-organisation group if we can get it.

The workshop activities are:

1. Introduction to our leveraging expertise project (presentation format)

2. Sharing stories/examples of how expertise/ experience are valued/not valued in participants' own organisations (group activity)

3. Working with these stories and other stories from other organisations to identify common themes, values and patterns of behaviour (large group activity working on walls/windows around the room, tagging and clustering stories)

4. Thinking ab out intervention design to meet the issues identified (group work to discuss specific participant cases and to examine possible approaches - using our KM Method Cards as an aid).

The Benefits:

For participants it's an opportunity to look at issues around expertise and experience management, compare issues with other organisations, and think about possible approaches... as well as an exposure to the narrative sensemaking techniques we use. As participants in the project they will also get access to the final report.

The Background:

Patrick Lambe and Matt Moore are running a public narrative research project on how organisations value and leverage their expertise. The social and organisational context of expertise management is not well understood - most research has focused on cognitive aspects of acquiring expertise, or generic knowledge transfer issues.

Our project starts by gathering examples of how expertise is actually managed or mismanaged across a wide variety of organisations and geographies. We are running a series of sensemaking workshops to identify significant patterns in these narratives, and the DC workshop is one of these. We have completed workshops in Australia and Dubai and will conduct another sensemaking workshop (with Nancy Dixon) in San Jose on November 16.

The story material produced by other workshops is at http://usingexpertise.blogspot.com, and at the raw outputs of the workshops are at http://usingexpertise.wikispaces.com (which we plan to consolidate and analyse early in 2010). We are also currently running a survey to explore some emerging questions from the first cycle of workshops, at http://tinyurl.com/expertisesurvey. Workshop participants should complete this survey if they can.

The final stage of this project aims to use the sensemaking material to develop an open source framework, diagnostics and toolset for better exploitation and management of expertise in organisations.

Best wishes and hoping to see you there!

P

Patrick Lambe

Have you seen our KM Method Cards or

Organisation Culture Cards?

Re: Online Open House About the Online Knowledge Management Master's Degree or Certificate at Kent State. #learning

Carl Frappaolo <cfraff@...>

#1675

Whoops - I just finished reading - OK I know where to go for the recording. Good luck.

Show quoted text

On Mon, Oct 26, 2009 at 3:21 PM, Thomas J. Froehlich <tfroehli@...> wrote:

Sorry for the double posting, but a date error was made in the first posting:

Please join us on Thursday, October 29, 2009, from 12:00 PM to 1:30
PM (EST), for an online, interactive session on the certificate
program and Master of Science degree in Knowledge Management at Kent
State University. To view the presentation follow this link:
<http://tinyurl.com/yza5yqr>http://tinyurl.com/yza5yqr. If you are
unable to attend the presentation, you may click on the same link for
a recorded session of the event. For additional information about
viewing this online open house, go to:
<http://iakm.kent.edu/>http://iakm.kent.edu/.

Potential students should find this informational meeting helpful in
learning more about getting started in KM and our program. Live
viewers will be able to ask questions of the presenters through their
computers online.

<http://iakm.kent.edu/people/faculty/froehlich.html>Dr. Thomas J.
Froehlich, Director of the Masters Program in Information
Architecture and Knowledge Management, will provide an overview of
the program and its online options in the area of Knowledge Management.

<http://iakm.kent.edu/people/faculty/denise-bedford.html>Dr. Denise
Bedford, the incoming Goodyear Professor in Knowledge Management,
will speak about her background, experience and expertise in
knowledge management and will provide an overview of the two courses
she will be teaching for the IAKM program in the fall, Foundational
Principles of Knowledge Management and the Economics of Information.

Dr. Bedford holds a Ph.D. in Information Science from the University
of California, Berkeley. She has been the Senior Information Officer
at the World Bank since 1997, where she is responsible for management
of the World Bank's core metadata strategy, including content type
strategy and the various ontologies that support Bank metadata.

She has taught courses at the University of Tennessee, Georgetown
University, Catholic University of America, University of Richmond,
and George Mason University.

--
Carl Frappaolo
Co-founder and Principal
Information Architected, Inc.
Ten Post Office Square
Boston, MA 02109
617-933-2584
cf@...
blog: www.takingaiim.com

Re: Online Open House About the Online Knowledge Management Master's Degree or Certificate at Kent State. #learning

Carl Frappaolo <cfraff@...>

#1674

Tom:

I would LOVE to attend - but am speaking on a webinar at the exact same time. Will your presentation be recorded?

Show quoted text

On Mon, Oct 26, 2009 at 3:21 PM, Thomas J. Froehlich <tfroehli@...> wrote:

Sorry for the double posting, but a date error was made in the first posting:

Please join us on Thursday, October 29, 2009, from 12:00 PM to 1:30
PM (EST), for an online, interactive session on the certificate
program and Master of Science degree in Knowledge Management at Kent
State University. To view the presentation follow this link:
<http://tinyurl.com/yza5yqr>http://tinyurl.com/yza5yqr. If you are
unable to attend the presentation, you may click on the same link for
a recorded session of the event. For additional information about
viewing this online open house, go to:
<http://iakm.kent.edu/>http://iakm.kent.edu/.

Potential students should find this informational meeting helpful in
learning more about getting started in KM and our program. Live
viewers will be able to ask questions of the presenters through their
computers online.

<http://iakm.kent.edu/people/faculty/froehlich.html>Dr. Thomas J.
Froehlich, Director of the Masters Program in Information
Architecture and Knowledge Management, will provide an overview of
the program and its online options in the area of Knowledge Management.

<http://iakm.kent.edu/people/faculty/denise-bedford.html>Dr. Denise
Bedford, the incoming Goodyear Professor in Knowledge Management,
will speak about her background, experience and expertise in
knowledge management and will provide an overview of the two courses
she will be teaching for the IAKM program in the fall, Foundational
Principles of Knowledge Management and the Economics of Information.

Dr. Bedford holds a Ph.D. in Information Science from the University
of California, Berkeley. She has been the Senior Information Officer
at the World Bank since 1997, where she is responsible for management
of the World Bank's core metadata strategy, including content type
strategy and the various ontologies that support Bank metadata.

She has taught courses at the University of Tennessee, Georgetown
University, Catholic University of America, University of Richmond,
and George Mason University.

--
Carl Frappaolo
Co-founder and Principal
Information Architected, Inc.
Ten Post Office Square
Boston, MA 02109
617-933-2584
cf@...
blog: www.takingaiim.com

Re: Workshop on Managing and Leveraging Expertise November 10, 2009 in Washington DC #learning #research #expertise

Patrick Lambe

#1673

Sorry I missed the directions sheet to the venue: http://www.greenchameleon.com/uploads/Directions_to_Ft_McNair.doc

Best

Patrick

Patrick Lambe

Have you seen our KM Method Cards or

Organisation Culture Cards?

Show quoted text

On Oct 27, 2009, at 5:28 PM, Patrick Lambe wrote:

Thanks to the generous support of the National Defense University in Washington DC and some hard work by Neil Olonoff, Gretchen Schlag, Jeff Alexander, Janet Scheitle, Janice Herd and others, we'll be offering a free workshop on "Managing and Leveraging Expertise" on November 10, from 8am to 2pm. Full workshop details are given below. There is limited capacity (25 max) so participation is by first come first served registrations to Dr Brenda Roth at RothB@... . Do circulate this notice among your KM.Gov colleagues.

Venue: Room 184, Marshall Building (Building 62), National Defense University, Fort McNair, Washington DC
Timing: 8am to 2pm (15 mins coffee break at 10am; 1 hour lunch break 12-1pm)
Cost: free, but you will need to buy your own refreshments at the cafeteria (we're looking at whether we can kick the day off with coffee and danish)
Register: RothB@...
Pre-workshop: you might find it useful to take our expertise survey at http://tinyurl.com/expertisesurvey
Directions: download the directions sheet from

The Workshop:
The workshop focuses on how organisations value and leverage (or fail to value and leverage) the expertise and experience of their people, so we prefer a diverse, multi-organisation group if we can get it.

The workshop activities are:

1. Introduction to our leveraging expertise project (presentation format)
2. Sharing stories/examples of how expertise/ experience are valued/not valued in participants' own organisations (group activity)
3. Working with these stories and other stories from other organisations to identify common themes, values and patterns of behaviour (large group activity working on walls/windows around the room, tagging and clustering stories)
4. Thinking about intervention design to meet the issues identified (group work to discuss specific participant cases and to examine possible approaches - using our KM Method Cards as an aid).

The Benefits:
For participants it's an opportunity to look at issues around expertise and experience management, compare issues with other organisations, and think about possible approaches... as well as an exposure to the narrative sensemaking techniques we use. As participants in the project they will also get access to the final report.

The Background:
Patrick Lambe and Matt Moore are running a public narrative research project on how organisations value and leverage their expertise. The social and organisational context of expertise management is not well understood - most research has focused on cognitive aspects of acquiring expertise, or generic knowledge transfer issues.

Our project starts by gathering examples of how expertise is actually managed or mismanaged across a wide variety of organisations and geographies. We are running a series of sensemaking workshops to identify significant patterns in these narratives, and the DC workshop is one of these. We have completed workshops in Australia and Dubai and will conduct another sensemaking workshop (with Nancy Dixon) in San Jose on November 16.

The story material produced by other workshops is at http://usingexpertise.blogspot.com" title="http://usingexpertise.blogspot.com">http://usingexpertise.blogspot.com, and at the raw outputs of the workshops are at http://usingexpertise.wikispaces.com (which we plan to consolidate and analyse early in 2010). We are also currently running a survey to explore some emerging questions from the first cycle of workshops, at http://tinyurl.com/expertisesurvey" title="http://tinyurl.com/expertisesurvey">http://tinyurl.com/expertisesurvey. Workshop participants should complete this survey if they can.

The final stage of this project aims to use the sensemaking material to develop an open source framework, diagnostics and toolset for better exploitation and management of expertise in organisations.

Best wishes and hoping to see you there!

P

Patrick Lambe

weblog: www.greenchameleon.com
website: www.straitsknowledge.com
book: www.organisingknowledge.com

Have you seen our KM Method Cards or
Organisation Culture Cards?

http://www.straitsknowledge.com/store/

Workshop on Managing and Leveraging Expertise November 10, 2009 in Washington DC #learning #research #expertise

Patrick Lambe

#1672

Thanks to the generous support of the National Defense University in Washington DC and some hard work by Neil Olonoff, Gretchen Schlag, Jeff Alexander, Janet Scheitle, Janice Herd and others, we'll be offering a free workshop on "Managing and Leveraging Expertise" on November 10, from 8am to 2pm. Full workshop details are given below. There is limited capacity (25 max) so participation is by first come first served registrations to Dr Brenda Roth at RothB@... . Do circulate this notice among your KM.Gov colleagues.

Venue: Room 184, Marshall Building (Building 62), National Defense University, Fort McNair, Washington DC

Timing: 8am to 2pm (15 mins coffee break at 10am; 1 hour lunch break 12-1pm)

Cost: free, but you will need to buy your own refreshments at the cafeteria (we're looking at whether we can kick the day off with coffee and danish)

Register: RothB@...

Pre-workshop: you might find it useful to take our expertise survey at http://tinyurl.com/expertisesurvey

Directions: download the directions sheet from

The Workshop:

The workshop focuses on how organisations value and leverage (or fail to value and leverage) the expertise and experience of their people, so we prefer a diverse, multi-organisation group if we can get it.

The workshop activities are:

1. Introduction to our leveraging expertise project (presentation format)

2. Sharing stories/examples of how expertise/ experience are valued/not valued in participants' own organisations (group activity)

3. Working with these stories and other stories from other organisations to identify common themes, values and patterns of behaviour (large group activity working on walls/windows around the room, tagging and clustering stories)

4. Thinking about intervention design to meet the issues identified (group work to discuss specific participant cases and to examine possible approaches - using our KM Method Cards as an aid).

The Benefits:

For participants it's an opportunity to look at issues around expertise and experience management, compare issues with other organisations, and think about possible approaches... as well as an exposure to the narrative sensemaking techniques we use. As participants in the project they will also get access to the final report.

The Background:

Patrick Lambe and Matt Moore are running a public narrative research project on how organisations value and leverage their expertise. The social and organisational context of expertise management is not well understood - most research has focused on cognitive aspects of acquiring expertise, or generic knowledge transfer issues.

Our project starts by gathering examples of how expertise is actually managed or mismanaged across a wide variety of organisations and geographies. We are running a series of sensemaking workshops to identify significant patterns in these narratives, and the DC workshop is one of these. We have completed workshops in Australia and Dubai and will conduct another sensemaking workshop (with Nancy Dixon) in San Jose on November 16.

The story material produced by other workshops is at http://usingexpertise.blogspot.com" title="http://usingexpertise.blogspot.com">http://usingexpertise.blogspot.com, and at the raw outputs of the workshops are at http://usingexpertise.wikispaces.com (which we plan to consolidate and analyse early in 2010). We are also currently running a survey to explore some emerging questions from the first cycle of workshops, at http://tinyurl.com/expertisesurvey" title="http://tinyurl.com/expertisesurvey">http://tinyurl.com/expertisesurvey. Workshop participants should complete this survey if they can.

The final stage of this project aims to use the sensemaking material to develop an open source framework, diagnostics and toolset for better exploitation and management of expertise in organisations.

Best wishes and hoping to see you there!

P

Patrick Lambe

Have you seen our KM Method Cards or

Organisation Culture Cards?