One of our Canadian members is looking to educate herself about knowledge management and would like to know the following:

-- Is KM certification a practical way to learn about KM and a good career move? If so, what are the top-rated programs?

-- What KM conferences do you recommend?

This person is more interested in the collaboration as opposed to the repository side of KM.

This list is a great resource in itself, but I wanted to give her other, more formalized sources as well.

This is one of the topics that my group has been researching over the last year. We conduct best practice research on topics of relevance to public administration. There are many frameworks and models of EE but as the result of our research, we concluded that it could be understood as consisting of Intellectual Engagement, Emotional Engagement and Social Engagement. In terms of resources, I would suggest you look at the Conference Board's research, and CLC's research. A good research study was also conducted for the Scottish public service. In addition, here are some of the monographs we reviewed.

The Human Equation: Building Profits by Putting People First
Jeffery Pfeffer; Harvard Business School Press; 1998

Creating Commitment: How to Attract and Retain Talented Employees
By Building Relationships That Last
Michael O'Malley; John Wiley & Sons; Inc; 2000

Retiring the Generation Gap: How Employees Young and Old Can
Find Common Ground
Jennifer J. Deal; Jossey-Bass; 2006

The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal
Jim Loehr; Free Press; 2003

Hot Spots: How Boundaryless Cooperation Fuels Innovation
Lynda Gratton; Barrett-Koehler Publishers, Inc.; 2007


Cheers
Paul McDowall
Acting Director, Best Practices
Knowledge Management Advisor
Canada School of Public Service

About 10 years ago I heard a presentation from The Gallup Organization called "Building a Stronger Workplace: An Integrated Program of Measurement and Training" that I thought was absolutely brilliant.  My employer at the time did not purchase the program, so I don't have personal experience of it, but Gallup had been doing work around employee engagement for many years and I was convinced at the time that we could have gained a LOT of insight if we'd hired them.

 

In particular, I was impressed by "The 12 Questions That Matter," which was a slide that listed 12 statements that correlated with high job satisfaction and low turnover.  The statements, which are proprietary, were not necessarily ones that I would have thought of.  The most interesting (to me) was # 11: "I have a best friend at work."  The other 11 statements were all things that a good supervisor could do something about, but this one seemed unusual in that having a good friend at work really DOES improve job satisfaction (in my experience).

 

You can find all 12 questions by Googling the title of the slide.

 

Cheers,
Bruce Karney
650 450-0332
bkarney@...
Solar Photovoltaic Marketing and Finance Expert
http://www.linkedin.com/in/brucekarney
blogging at http://mvsolar.blogspot.com

Welcome to new member Fred Nickols (Managing Partner, Distance Consulting, LLC).  I suggested that he join SIKM Leaders because he asked me, "Have you come across anything worth reading about employee engagement?"

If you can suggest any reading for Fred, please reply to this thread.  Many thanks.

Regards,
Stan

Hello,

Several people on this list (Hi Kate!) contributed to drafts of this article about merging KM and L&D functions: http://innotecture.wordpress.com/2009/03/09/learning-knowledge/

Many thanks to them - and I'd welcome more comment and debate either here or on the blog.

Cheers,

Matt

Hi all,
Ran across this interesting position with Green Dot Schools in Southern California.

Knowledge Management Director
Green Dot Public Schools, the leading public schools operator in Los Angeles and an important catalyst for education reform in the State of California, is looking for a Director of Knowledge Management.

If you have a vision for integrating knowledge management into the education sector, enjoy working in a fast-paced environment, and have an passion for transforming public education, we would like to hear from you.  The salary for this position is $85,000 - $100,000, based on experience.

Full information on the Green Dot website:
http://www.greendot.org/about_us/careers/knowledge_management_director

Bruce Richard
Sustainable Change Management Consultant with
TheRedwoodGrove.com Consultant Group
415 762-0167

Thank you for your feedback and interest from my SIKM conference call
on using animal metaphor for understanding behavior and building
relationships. I had a significant number of email responses after
the call which I am working my way through. The two common points of
interest have been the Organizational Zoo Character Cards and the
behavioral profiler and also how they help behavioral concepts to be
constructively dialogued leading to better outcomes. Where I have
introduced the concepts, relationships have been enhanced - leading
to improved business performance. This also creates an environment
where trust can develop and stress reduced, leading to improved
knowledge sharing and more interactive people.

I will soon have a free and open wiki site operating where "Zoo
Ambassadors" can share their success stories and experiences using
the tools. You get to use the tools for free, provided you
acknowledge where they come from. Have a look at the website as well
for useful downloads (more to come soon).

The (Free) Zoo Profiler beta site is:
http://organizationalzoo.vinaytripathi.com/
Still needs a little work and better instructions, but please let me
know what you think. Just add 6 words from the list into each of the
4 categories at the bottom, then run the profile.

regards,
Arthur
www.organizationalzoo.com

TO: SIKM Leaders Community

Today we held our 45th monthly call, this one with Arthur Shelley on "Impacts of behavior on knowledge transfer and project outcomes."

Arthur's presentation is available at BehavioralInfluencesProjectsSHELLEY.ppt.

Thanks to Arthur for presenting at 3 a.m. in Australia.  You can continue the discussion by replying to this thread.

Future Calls

• March 17, 2009 Raj Datta of MindTree - Building a knowledge Ecosystem
• April 21, 2009 Carl Gaertner of State Farm - Interviewing Skills for Identifying Business Rules
• May 19, 2009 Bill Kaplan of Acquisition Solutions - Managing the Risk of Knowledge Loss Due to Workforce Attrition: Retaining and Leveraging the Critical and Relevant Knowledge of the Workforce
• June 16, 2009 Andrew Gent - Adaptive Knowledge Architectures
• July 21, 2009 Steve Wieneke - Enterprise Learning and Knowledge Awareness
• August 18, 2009 Andrew Gent - Sustainable KM
• September 15, 2009 Nancy Settle-Murphy - Planning & Running Effective Remote Meetings
• October 20, 2009 Lee Romero of Deloitte - Communities and Community Metrics
• November 17, 2009 Matt Moore - KM issues for Small and Medium-sized Businesses
• December 15, 2009 Rick Wallace - KM, Organizational Learning, and Innovation
• January 19, 2010 Steve Denning - High-Performance Teams

Best vendor presso was at KM aus 2007. It was a sponsor slot for
oracle and they got a client (BUPA) to come in and tell their story.
it got a bit techie for some but the only mention of oracle was a logo
on a network diagram. oracle topped and tailed the session with a
survey and have away a bottle of grange at the end. From memory James
Digges got the bottle.

i went to the Oracle booth after the presentation and thanked them for
the format.

Cory

--
Sent from Gmail for mobile | mobile.google.com

Thanks

Cory Banks

Profile: http://www.linkedin.com/in/corza/
Blog: http://corzandeffect.blogspot.com/

Hello,

I have been prompted by two things:
- This post by by Jeremiah Owyang: http://www.web-strategist.com/blog/2009/02/02/translating-vendor-ese-these-are-things-not-to-believe
- The rather good Ark conference held in Melbourne last week.

I want to put together 3 advice packs (probably in short video format) to enable 3 groups to present better at conferences. These advice packs may even have both educational & entertainment value (but I make no promises).

The first target group will be (drum roll please): KM technology vendors

If you have ever been a conference participants, I would like to hear from you on:
1. Bad habits / cliches / disasters you have witnesses in vendor presentations (worst practices).
2. Neat / cool / effective things that you have seen (good practices).
3. Things you think vendors should do but don't (novel practices).

All contributions will receive the appropriate credit.

Cheers,

Matt

P.S. The other 2 groups will be independent consultants and practitioners.

This is a reminder of Tuesday's monthly call from 11 am to 12 noon EST.

February 17, 2009: Arthur Shelley on "Impacts of behavior on knowledge transfer and project outcomes"

Arthur's presentation is available in the Files folder of our Yahoo! Group at http://groups.yahoo.com/group/sikmleaders/files/BehavioralInfluencesProjectsSHELLEY.ppt

Regards,
Stan

-----Original Appointment-----
Subject: SIKM Leaders Monthly Con Call
When: Tuesday, February 17, 2009 11:00 AM-12:00 PM Eastern Time (US & Canada)
Where: US 866-409-2889 (see below for other countries) Conference code: 580720#

Occurs the third Tuesday of every month from 11:00 AM to 12:00 PM Eastern Time (USA)

 

*6 to mute, #6 to unmute line

 

Team Space http://tech.groups.yahoo.com/group/sikmleaders/

Files http://tech.groups.yahoo.com/group/sikmleaders/files/

Previous Calls http://tech.groups.yahoo.com/group/sikmleaders/database?method=reportRows&tbl=1&sortBy=1&sortDir=up

Calendar http://tech.groups.yahoo.com/group/sikmleaders/cal

Dialin Numbers http://tech.groups.yahoo.com/group/sikmleaders/files/Conference%20Call%20Dialin%20Numbers.doc

 

U.S. toll-free dial-in number  866.409.2889

U.S. international (toll) dial-in number  702.696.4520

Conference Code: 580720

 

Country - Dial-In Number

 

Global Network Access Numbers – Local

====================================

Australia – Sydney  289852369

Austria – Vienna  019287557

Belgium – Brussels 024010535

China – North and South  4006205011  Mobile and Landlines. Surcharge applies from calls by Landline.

China – North and South 8008195038 Landlines Only

Denmark – Copenhagen 32729202

Finland – Helsinki 0923193905

France – Paris 0176728908

Germany – Berlin 069222216176

Hong Kong 30737407

Ireland – Dublin 012475670

Italy – Milan 0236003708

Netherlands – Amsterdam 0207143562

Norway – Oslo 21033192

Singapore 62665915

Spain – Barcelona 914140842

Sweden – Stockholm 0850630767

Switzerland – Geneva 0445804002

United Kingdom 08445790686

United Kingdom 1452555574

 

Global Network Access Numbers – Toll-Free/FreePhone

====================================

Australia 1800 256 170

Austria 0800-005-895

Belgium 0800-40-871

France 0805-102-519

Germany 800-664-7543

Hong Kong 800-930-377

Italy 800-897-590

Netherlands 0800-023-5079

Spain 800-099-582

Switzerland 800-650-071

United Kingdom 0808-238-0672

 

India  0008006501293

International toll free services are not available from payphone

- Access available from the following networks: BPL, BSNL - fixed (all regions but Bhopal), Hutch, IDEA

  (all regions but Karnal, Ernakulam, Pune, Meerut), MTNL - fixed, Reliance (all regions but Ahmedabad,

Bhopal, Bhuneswer, Jaipur, Lucknow, Meerut), SPICE (bangalore), Touchtel, TTSL.

- Access not available from the following networks :BSNL - mobile, MTNL- Mobile,  Hexacom, HFCL, RPG, Shyam Telecom, Spice (Rest of India).

- All numbers provisioned after March 15th, 2006 will be accessible from the Bharti/Airtel network. 

  All other numbers can be opened on the Bharti/Airtel network on a request basis.

This job came to me from a friend so I don't have any details, but someone may be interested:
 

The job is fulltime and the location is in SF, NY, or Chicago.  If you know anyone who could be a fit, please have them reach out to Sarah Grayson at sarah@....  

 

Director, Sharing and Communities of Practice

Organization Overview:

Who we are.

KIPP is a national network of free, open-enrollment, college-preparatory public schools with a track record of preparing students in underserved communities for success in college and in life. There are currently 66 KIPP schools in 19 states and the District of Columbia serving over 16,000 students. Eighty percent of our students are low-income, and more than 90 percent are African American or Latino.

What we do.

KIPP builds a partnership among parents, students, and teachers that puts learning first. By providing outstanding educators, more time in school learning, and a strong culture of achievement, we are focused on helping all of our students climb the mountain to college. And through a strategic, regional growth plan, KIPP plans to expand our network to 100 schools serving 25,000+ students by 2011—impacting the educational outcomes of more students in more underserved communities throughout the country.

Why it matters.

Every day, KIPP students across the nation are proving that demography does not define destiny. Nationally, more than 80 percent of alumni from the original KIPP Academies have gone on to college. In 2007, 95 percent of our alumni matriculated to college-preparatory high schools—and have earned more than $25 million in scholarships and financial aid since 2000.

As we continue to achieve results in our growing network of schools, KIPP is redefining the notion of what is possible in public education. We are committed to sharing all that we learn in an effort to inspire other communities to consider the approach that has made KIPP schools successful.

Role Overview:

The Research, Design and Innovation team is focused on ensuring that the KIPP network builds upon and sustains its success as the network continues to grow. Sustained, successful growth at quality requires: (1) Understanding our strengths and opportunities in order to continuously improve; (2) Continuing to innovate; (3) Sharing and learning from best and promising practices; and (4) Focusing on talent attraction, retention, and development (a critical factor in ensuring quality growth). Key priorities of the RDI to fulfill its objectives include:

• Ongoing Research and Evaluation work that provides the data collection, analysis, and research for us to understand our strengths and prioritize our opportunities
• Healthy Schools / Healthy Regions efforts that establish a shared definition of excellence and creates a reference point for meaningful discussion throughout our network
• Sharing and Communities of Practice efforts to enable continued innovation through collaboration, syndication of promising practices, and affiliation/growth opportunities for KIPP employees throughout the Network
• Innovation and Design efforts
• Early Childhood / Elementary Design effort as we prepare to significantly scale up our EC/Elementary schools
• Development of a Leadership Competency Framework and associated tools to: create a shared language for discussing performance and development, provide guidelines for leadership development programming; and to create common expectations around performance; and provide tools that facilitate discussions and action planning around performance and development
• Teacher Recruitment, Retention and Effectiveness efforts to ensure we continue to attract, develop and retain the highest quality staff throughout
• Marketing (tightly linked to our Teacher Recruitment efforts) and internal communication (critical to major change efforts)

Key Responsibilities:

The Director, Sharing and Communities of Practice will lead the charge of creating new learning communities that will serve as a hub for disseminating and sharing this knowledge through creative use of technology and leveraging a multitude of resources at the Foundation and regional level. The Director, Sharing and Communities of Practice will report directly to the Executive Vice President of Research, Design, and Innovation and work closely with the senior management team at KIPP.

•  
• Launch and incubate new Communities of Practice. In 2008-09 school year, this will involve hiring, managing, and developing three high-performing Community of Practice leaders for English Language Arts, Special Education, and Science, supporting these direct reports in cultivating networks of talented teachers throughout KIPP into formal "communities."
• Expand into additional academic and/or operational Communities of Practice during 2009-2010 school
• Develop direct reports around delivery of results and demonstration of leadership within their respective communities
• Oversee the national rollout of a technology platform to effectively support Communities of Practice and overall learning and sharing initiatives
• Partner with technology team, existing Communities, and regional Directors of Sharing
• Lead effort to shape the vision, develop the strategy, and facilitate the rollout of KIPP's national sharing platform and link this platform to other key Network-wide applications
• Provide oversight and direction in the creation of portals or sites to effectively support various Communities of Practice across KIPP regions and schools
• Support planning and execution of the KIPP School Summit (KSS), the marquee annual event that provides professional development for all members of the KIPP community. The annual week-long event brings together over 1600 educators, business personnel, board members, funders, and alumni from throughout the KIPP network. The Director of Communities of Practice, Learning and Sharing will be an integral part of the KSS leadership team.
• Develop an integrated vision for KSS by connecting the work of the communities of practice to professional development opportunities for members
• Lead the planning processes for the development of the academic content strands of KSS
• Manage the overall KSS team including driving workplans, managing obstacles to decisions, communicating progress to key constituencies, and coordinating the activities of the staff in the delivery of the event.
• Provide leadership and oversight in the development of Communities of Practice and opportunities for knowledge transfer throughout the organization and network
• Seek knowledge about best practices within KIPP and external models for how learning communities are developed and sustained; explores potential partnerships to enable access to knowledge outside of the KIPP network
• Develop an integrated vision, strategy, and set of framework for how to build successful Communities of Practice and related learning opportunities within KIPP
• Enable the creation of successful new communities based on common criteria and guiding principles
• Support development and growth of existing learning communities within the KIPP network, identifying key lessons and insights from our work to date in these areas
• Serves as champion for learning and sharing, by identifying successful practices from within and outside the KIPP network and enabling them to be disseminated, adapted and adopted
• Articulate specific needs or demand based on emerging data and insights from KIPP regions and schools
• Seek examples, cases and potential pilots that might be successfully rolled out and shared with KIPP teachers, school leaders or regional leadership teams
• Create effective channels and creative solutions for the transfer and dissemination of knowledge throughout the network
• Serves as a critical thought-partner to the senior management team in developing an integrated strategy for professional development efforts across the Foundation and network
• Understand how Communities of Practice retreats and gatherings interplay with other programs and events hosted by the Foundation
• Develop a deep understanding of key audiences and community needs to help inform Foundation strategy and direction

QUALIFICATIONS:

 

• 7+ years successful project and team management experience. Demonstrated ability to develop a vision and inspire others to achieve shared goals. Experience working with distributed organizations, especially those undergoing growth or change preferred.
• Demonstrated impact in roles that required: exceptional analytic, strategic-thinking, creativity, and problem-solving skills in face of ambiguity; relationship-building with wide range of audiences; achieving results while operating within dynamic, fast-paced environment
• Previous experience working with high performing public schools serving low income children or K-12 public education reform is highly preferable.
• Strong computer experience including MS Word, Excel, and PowerPoint required.
• Familiarity with web portals and the intranet in order to strategically use these resources across the KIPP network.
• A willingness to travel, including significant travel to work with a physically distributed leadership team and network of regions and schools.
• BA required, MBA desirable.
• Ability to model KIPP values at all times

OUR VALUES – WHAT WE BELIEVE:

Sense of purpose.

We are inspired to fulfill a mission larger than ourselves. We are a place for people who enjoy the roles we play in service to our schools and regions.

Results.

We work hard to deliver supports and services that are truly valuable to our schools and regions and the kids they serve. We are resilient, persisting through obstacles and collaborating across teams in pursuit of solutions.

Respect.

We appreciate all who are engaged in this challenging work and treat others as we would like to be treated.

Constant learning and humility.

We seek out and expect regular, constructive feedback, keeping in mind the limitations of our own experience. We recognize that compelling research, data, and personal experience offers us the opportunity to change our practices to best serve our children.

Diversity and inclusivity.

We are building an organization in which talented individuals from all walks of life and past work experiences can join our team and make significant contributions. We are particularly committed to attracting and developing individuals who share the life experiences or racial backgrounds of our students.

Compensation & Benefits:

Compensation will be commensurate with experience. Employee benefits include medical, dental, vision and life insurance, 401K plan, and a significant paid time-off package.

Well, thanks so much guys for the referral. I really appreciate that.

Coming from
Denise who knows (and is loved by) just about everybody in DC
and
Douglas who knows (and is respected by) just about everybody in KM

I am very proud that I was on your minds.

Cheers,
Swan

Future Business blog: http://swanthinks.wordpress.com

--- In sikmleaders@..., "Weidner, Douglas"
<douglas.weidner@...> wrote:

I fully recommend Robert (Swan) as well.





Douglas Weidner, eCKM Mentor(tm)

Chairman, International Knowledge Management Institute

Best in KM Training & Certification

Home of the KM Body of Knowledge (KMBOK)(tm)

www.kminstitute.org

703-757-1395







From: sikmleaders@...

[mailto:sikmleaders@...]

On Behalf Of denise.lee@...
Sent: Tuesday, February 03, 2009 3:31 PM
To: sikmleaders@...
Subject: Re: [sikmleaders] Looking for a Recommendation for social

media

consultant/coach/facilitator




I would like to recommend

Robert Swanwick
(c) 703-906-7508
Robert@...

Working at the intersection of business and technology
Blog: Future Business <http://swanthinks.wordpress.com/>

<http://twitter.com/swanwick> <http://swan.myplaxo.com/>






I have worked with him before and this is his passion and his area

of

expertise.

Denise

________________________________
Denise Lee
PricewaterhouseCoopers LLP
Public Sector
McLean, Virginia
Office - 703-918-3683
Cell - 703-850-7450



Andrew Gent <ajgent@...>
Sent by: sikmleaders@...

02/02/2009 06:31 PM

Please respond to
sikmleaders@...

To

sikmleaders@...

cc


Subject

[sikmleaders] Looking for a Recommendation for social media
consultant/coach/facilitator











Hi SIKMers,

The following request was sent out to another list. However, it

seems to

fit well within the interests and expertise of many within the SI KM
area. Howard agreed and I am copying with his (and Stan's) approval

for

those of you who are not members of IAI.

If you are interested or have any suggestions, you can contact

Howard

McQueen directly at howard@... <mailto:howard@...> .

Andrew Gent
ajgent@...





From: Howard McQueen <howard@... <mailto:howard@...> >
To: iai-members@...
<mailto:iai-members@...>
Sent: Thursday, January 29, 2009 12:32:07 PM
Subject: [Iai-Members] Recommendation for social media
consultant/coach/facilitator


I am writing on behalf of a friend that works in Corporate Comm. for

a

Global Pharma business. His leadership is asking him to rapidly

spin-up

and become the internal point person (in the US operations) for all
things relating to Social Media. He is looking to hire an external
consultant/facilitator to bring into the US leadership group (NE US)

to

begin to make sense of opportunities, challenges, pilots ...

If anyone has recommendations or testimonials, or even pointers,

these

are appreciated.

Thanks,

Howard

--
Howard McQueen
USA: 912.596.3713
McQ: http://www.mcq.com <http://www.mcq.com/>
Howard: http://www.mcq.com/howards-cv





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