Our 300th Member
#milestone
Today the 300th member joined the SIKM Leaders Community. Welcome to Murray Jennex of San Diego State University. Regards,
|
|
|
|
Re: Knowledge Specialization
#expertise
#taxonomy
Valdis Krebs <valdis@...>
Thanks for the heads-up Peter & Matt!
toggle quoted messageShow quoted text
I have done quite a bit of work lately in "co-authorship" networks -- who writes/publishes with whom? This type of analysis is especially hot with pharmaceutical firms -- they want to know who the thought leaders/connectors are in various medical fields. I can't share client data/analysis, but here is a simple map of co-authors in the field of "social network analysis" -- a network of the network gurus. http://www.orgnet.com/SN.html Double-click on any node(author) to see more publications by author via Google Scholar. This map does not show metrics, but that is not hard to do -- we often find "mavens" and "connectors" in these maps using various network metrics. In a large organization we could look at node attributes such as location, department, division, etc. and see how much cross-functional (cross-silo) interaction/publication there is. We have a specific metric for this that can be tracked over time to see if interchange/intersection is inc/dec. Valdis Krebs http://www.orgnet.com http://www.thenetworkthinker.com
On Nov 26, 2008, at 9:29 AM, Peter Marshall wrote:
Matt -- I really like your suggestion of analyzing whether this is a real problem by looking at the extent to which experts from separate specializations are publishing work together.. Looked at over time, one would hope that cross-fertilization growth counterbalanced the growth in specialization (speciation).
|
|
|
|
Re: Knowledge Specialization
#expertise
#taxonomy
Peter Marshall <peter.marshall@...>
|
|
|
|
Re: Knowledge Specialization
#expertise
#taxonomy
Matt Moore <laalgadger@...>
|
|
|
|
Knowledge Specialization
#expertise
#taxonomy
A friend of mine who writes a leading economics blog posed the question below to me. Lee Romero provided his thoughts (see below). What other insights do you have? --------- From: Arnold Kling <akling4378@...> I think this is important in economics because I think that businesses and economic systems have become harder to manage as a result. In short, the leaders tend to know less about the specialized information that is further down in the organization, because the amount of the latter is increasing (I conjecture). I would like some quantitative indicators of the rate at which new knowledge categories or sub-categories are being developed. Do you know how to even go about searching for such indicators? Arnold Kling --------- From: Lee Romero <pekadad@...> * First -I think would be useful is to split the idea into its parts - * For the first question - My first reaction when reading through * However, even though SIC codes get quite detailed at a macro level, * Another thought that might provide some hints would be to try to get * That idea is pretty similar to what Arnold suggests with regard to * Similarly (and obvious, though perhaps a bit challenging to do), Some thoughts on the second question: * One anecdotal thought that could be interpreted as supporting * (On the flip side, the "flattening" of many organizations could * I guess the challenge with regard to the second question is really Well, there are a whole lot of words and thoughts, though I'm not sure Regards
|
|
|
|
Tom Short <tman9999@...>
I think you might also want to answer a few questions, starting
with, "what do you imagine the topic(s) of discussion will be among this putative group of loosely affiliated folks?" If you look around at blogs, wikis, threaded discussion boards, yahoo-type groups, LinkedIn groups, facebooks, etc, and have experienced hanging out in them yourself, I would suggest that *you* need to determine which of these modes of communication (along with others suggested in this thread) best reflect your vision of how your mba class would be most predisposed to use. Which raises a second question: where have you seen it work? And thirdly, why would a bunch of loosely affiliated people expend time and energy interacting with each other in virtual space, if they, by definition of their looseness, did not expend much time/energy interacting when they were together IRL? The answers to these questions are mostly going to be known only to you (and your loosely affiliated associates - hint). It seems to me that answering them will provide some pointers to the best approach to keeping you all connected. --- In sikmleaders@..., "gjagai" <gjagai@...> wrote: in touch with each other and communicating? Which do you prefer amongFacebook. Neither of which I find provide a nice email history.
|
|
|
|
Matt Moore <laalgadger@...>
|
|
|
|
Valdis Krebs <valdis@...>
Ditto to what Dave said.
toggle quoted messageShow quoted text
I am in a NING group also... easy to use and customize your own page. Valdis Krebs http://www.orgnet.com
On Nov 24, 2008, at 5:45 PM, David Snowden wrote:
I'd use NING, free and does everything you have specified below
|
|
|
|
David Snowden <snowded@...>
I'd use NING, free and does everything you have specified below
toggle quoted messageShow quoted text
Dave Snowden Founder & Chief Scientific Officer Cognitive Edge Pte Ltd Now blogging at www.cognitive-edge.com
On 24 Nov 2008, at 15:55, gjagai wrote:
|
|
|
|
Re: Improving knowledge support in sales situations
#selling
stacie.m.jordan@...
Thanks Don – I will take a closer look at them.
Stacie M. Jordan Accenture New York Integrated Markets - Knowledge Management Ph: 917-452-3018 Fax: 270-512-4943 AIM/MSN: staciemjordan/staciejordan@... Learn more about me on MyPage
This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.
|
|
|
|
Don Kildebeck
One additional thing I did not mention. Typically with social networking tools, the tool itself will drive the level of participation. This is the inherit problem with the Twitters, Facebook, Linked-In, etc tools of the world. Their platform limitations become the groups collaborative limitations. If this is an MBA class you're attempting to keep together, why handcuff the group at the very start by using a lightweight social networking site that any pimply-faced 13 year old could set up? Go for broke, offer them a site that holds promise for true communciation and collaboration development. You might be pleasantly surprised by the results! Regards, Don
----- Original Message -----
From: dkkildebeck@... To: sikmleaders@... Sent: Monday, November 24, 2008 11:54:58 AM GMT -08:00 US/Canada Pacific Subject: Re: [sikmleaders] Re: Your favorite online group tool
Gian, Given your situation I would look into a third-party hosted SharePoint2007 site. There are plenty of companies now who will host an SP site for you, with full communication, collaboration, document-sharing, wiki, blog, etc. capabilities, for about the same price as a typical web-site. Out-of-the-box your site could be ready in just a few minutes.
Regards, Don Kildebeck Let me expand a little. I'm looking at keeping my MBA class alumni
|
|
|
|
Don Kildebeck
Gian, Given your situation I would look into a third-party hosted SharePoint2007 site. There are plenty of companies now who will host an SP site for you, with full communication, collaboration, document-sharing, wiki, blog, etc. capabilities, for about the same price as a typical web-site. Out-of-the-box your site could be ready in just a few minutes.
Regards, Don Kildebeck
----- Original Message -----
From: "gjagai" To: sikmleaders@... Sent: Monday, November 24, 2008 7:55:43 AM GMT -08:00 US/Canada Pacific Subject: [sikmleaders] Re: Your favorite online group tool Let me expand a little. I'm looking at keeping my MBA class alumni
|
|
|
|
Collaboration & Knowledge Capture within Technical Support Groups
#call-center
#collaboration
#knowledge-capture
Gian Jagai
Hi All,
On an unrelated issue to my online group tool question. Does anyone have any recommendations on solutions for customer support teams to collaborate and capture solutions while in the process of solving customer questions/issues? We have call centers around the world that field questions from our customers. I'd like to see us use a single tool that the support staff spends their day in (i.e. no context switching between tools) that: 1. Captures the customer ticket/issue 2. Updates to the customer ticket/issue by level 1, 2 or 3 engineers 3. Allows customers to get an update online to their ticket 4. Allows for customer tickets to be routed to the right group after the initial call 5. Allows the engineer to write up a summary on the solution attached to the ticket that is then searchable by others for similar problems. There's probably another 100 or so requirements and associated solutions that one could come up with. I was hoping that this group had some previous experiences that they could share to help me narrow down the possible set of solutions. Thanks Gian...
|
|
|
|
KM vs SM ?
#generations
#social-media
An interesting article on the possible "generational war" between
Knowledge Management and Social Media... http://web.archive.org/web/20081218194119/http://www.socialcomputingmagazine.com/viewcolumn.cfm?colid=626 Valdis Krebs http://www.orgnet.com http://www.thenetworkthinker.com
|
|
|
|
Re: Collaboration & Knowledge Capture within Technical Support Groups
#call-center
#collaboration
#knowledge-capture
Hi, Gian - You can also try Salesforce.com http://www.salesforce.com/products/service-support/ It looks as if they have a "force.com" platform that is open, and that extends beyond the "sale" to other channels/interactions. kate Katrina Pugh katepugh@... 617 967 3910 (m) 781 538 5262 (l)
|
|
|
|
Gian Jagai
Let me expand a little. I'm looking at keeping my MBA class alumni
together after we graduate. My starting place is that one of my team members just found out about instant messaging this week. So hence I was looking for something that had a low barrier to entry and participation. And low maintenance as the group/community leader would need minimal effort to maintain the site or tool. No IT here to help unfortunately. I've been playing around on the LinkedIn Groups and it doesn't seem to offer the nice history of group emails like Yahoo Groups does. I like the SIKM message history, as a new member I can read through the group history and understand the personality of the group. The one drawback with Yahoo Groups is you need a Yahoo ID. I did a quick review of Google groups and its not as intuitive on how to create, join and invite others into it. Facebook doesn't offer a group discussion and history that's easy to digest. I also find Facebook is more individual focused and less group focused. Lastly Facebook seems to be more personal while LinkedIn more professional. I don't think Twitter is going to work as its too new for this group. It also doesn't allow the 'rich' interaction that email does. And I'm not sure how you track a conversation among many participants. As for file sharing the requirement is for lightweight sharing again similar to Yahoo Groups. Of course there's an alumni tool offered by the university, but then that's yet-another-tool that one has to keep track off and participate in separately from your other online identities. Gian... --- In sikmleaders@..., "Jack Vinson" <jackvinson@...> wrote: connected people in touch is one requirement -- and enabling email and documentsharing seems like something else. Can you give us some more on what you aretrying to do? How do you define "loosey connected?" I think of people whomight know one another from previous jobs, or from (outside of work) networking
|
|
|
|
Re: Collaboration & Knowledge Capture within Technical Support Groups
#call-center
#collaboration
#knowledge-capture
Peter Dorfman <pdorfman@...>
At the moment I'm using Atlassian's wiki platform Confluence for the knowledge
toggle quoted messageShow quoted text
base component of precisely this function. -- http://pdorfman.wordpress.com/2008/11/18/new-partnership-atlassian/. The ticketing/tracking component will be handled by BMC's Remedy, but any number of other tools for trouble-ticketing or bug-tracking (including one that Atlassian markets, called Jira) would work well. If "no context switching between tools" is a firm requirement, Salesforce or RightNow would be good high-end solutions; Numara's Footprints is good at the mid- to low end. Peter Dorfman KnowledgeFarm On Mon Nov 24 11:15 , 'gjagai' <gjagai@...> sent:
Hi All,
|
|
|
|
Jack Vinson <jackvinson@...>
|
|
|
|
Re: Improving knowledge support in sales situations
#selling
Matt Moore <laalgadger@...>
--- On Fri, 11/21/08, sj541 wrote: From: sj541
|
|
|
|
Re: Improving knowledge support in sales situations
#selling
Don Kildebeck
Stacie,
The Savo Group are specialists in this area and have some good material/presentations available on this topic:
Regards, Don Kildebeck
----- Original Message -----
From: "sj541" To: sikmleaders@... Sent: Friday, November 21, 2008 11:45:22 AM GMT -08:00 US/Canada Pacific Subject: [sikmleaders] Improving knowledge support in sales situations Hello - I am currently working on ideas for improving knowledge support
|
|
|