Date   

Re: Alternative open source to SharePoint Technology #tools

James Robertson
 

Hi Ankur,

Part of my role is to keep track of various technologies in this market (in a vendor-neutral way). So I'm happy to help if I can!

SharePoint consists of a few overall aspects:

  • publishing platform for intranets (at corporate and business level)
  • team-level collaboration space (although this is being overtaken by Microsoft Team)
  • lightweight document management

Broadly speaking, what kind of capabilities are you looking for?

That will help myself, and the rest of the list, to point you in the direction of the right product category...

Cheers,
James


On 17/7/20 1:46 pm, Ankur Gupta wrote:
Dear SIKM Community,

I am looking for an alternative to SharePoint Technology, Can anyone share the list of all the tools which are open source available with almost the same features?

Best Regards,
Ankur Gupta 
._,_._,_
--
Step Two James Robertson
Founder and Managing Director | Step Two
Ph: +61 2 9319 7901 | M: +61 416 054 213
www.steptwo.com.au


Alternative open source to SharePoint Technology #tools

Ankur Gupta
 

Dear SIKM Community,

I am looking for an alternative to SharePoint Technology, Can anyone share the list of all the tools which are open source available with almost the same features?

Best Regards,
Ankur Gupta 


Re: We are the new Community Champions #Special

 

Thank you all for sharing your valuable time!

 

Bill

 

 

  

 

Learn more about the solutions and value we provide at www.workingknowledge-csp.com

 

 

 

 

 

From: SIKM@groups.io <SIKM@groups.io> On Behalf Of Michael Dieterle via groups.io
Sent: Thursday, July 16, 2020 16:55
To: SIKM@groups.io
Subject: [SIKM] We are the new Community Champions

 

Dear SIKM Community,

Earlier this year, Stan and other community leaders launched the Community Managers/Champions project. You can read more about it on pages 4-6 of the SIKM Blueprint. The first community managers, Aprill Allen and Ivan Butina, have kicked off the project impressively and we are very grateful for their support.

Beth Coleman, Catherine Shinners and Michael Dieterle are taking over as community managers over the next couple of months. Some of the activities they will be taking on are:

·  Introducing new members to the community

·  Monitoring and facilitating discussions as needed

·  Initiating new discussions with the intent of including new voices

·  Support ongoing activities such as the monthly call or upcoming ones

·  Special projects around new member journey and group metrics

BethCatherine and Michael have filled in their profiles on groups.io and made them visible to all other community members. We invite you to do the same!

 

We're looking forward to making this great community a valuable resource for all SIKM members.

Warm Regards,
Beth Coleman
Catherine Shinners
Michael Dieterle


We are the new Community Champions #Special

Michael Dieterle
 

Dear SIKM Community,

Earlier this year, Stan and other community leaders launched the Community Managers/Champions project. You can read more about it on pages 4-6 of the SIKM Blueprint. The first community managers, Aprill Allen and Ivan Butina, have kicked off the project impressively and we are very grateful for their support.

Beth Coleman, Catherine Shinners and Michael Dieterle are taking over as community managers over the next couple of months. Some of the activities they will be taking on are:
  • Introducing new members to the community
  • Monitoring and facilitating discussions as needed
  • Initiating new discussions with the intent of including new voices
  • Support ongoing activities such as the monthly call or upcoming ones
  • Special projects around new member journey and group metrics
BethCatherine and Michael have filled in their profiles on groups.io and made them visible to all other community members. We invite you to do the same!
 
We're looking forward to making this great community a valuable resource for all SIKM members.

Warm Regards,
Beth Coleman
Catherine Shinners
Michael Dieterle


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Matthew,

Thank you.  I appreciate it.  I have collected a lot of information from various participants so I may reach out later this week, but right now, I do want to stay in the 0-2 year range.

Regards,
Cindy

On Wed, Jul 15, 2020 at 2:19 PM Matthew Morrow <matthew.morrow@...> wrote:
Cindy - Though I am just outside of the 0-2 year window, I would be happy to talk with you about my personal KM journey. Let me know how I can be of service. 
Thank you,

Matthew Morrow | Knowledge Manager  

 

JE Dunn Construction
1001 Locust Street, Kansas City, MO 64106 
|  www.jedunn.com
direct 816.283.9077
 |  mobile 816.365.2135  |  Matthew.Morrow@...
linkedin  |  facebook  |  twitter  |  youtube  |  join our team



--
Dr. Cindy Young, PMP, LSS MBB, CMQ/OE


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Matthew Morrow
 

Cindy - Though I am just outside of the 0-2 year window, I would be happy to talk with you about my personal KM journey. Let me know how I can be of service. 
Thank you,

Matthew Morrow | Knowledge Manager  

 

JE Dunn Construction
1001 Locust Street, Kansas City, MO 64106 
|  www.jedunn.com
direct 816.283.9077
 |  mobile 816.365.2135  |  Matthew.Morrow@...
linkedin  |  facebook  |  twitter  |  youtube  |  join our team


Re: Center of Excellence (CoE) for Subject Matter Expertise? #expertise

Murray Jennex
 

I set one up in 1997 for our Year 2000 PMO.  We had a lot of testing to do and not much time so the COE was a way to identify SMEs in different devices and softwares.  The setting up was straight forward, creating the processes, an on line directory and repository.  My time after that was spent mostly all communicating: getting the word to the different groups about the COE, getting experts into the COE, touting the curated contents to users, making sure users knew who the SMEs were, making sure management knew we were using the COE and touting cost and time savings to them.  After Y2K I spent several months making sure knowledge gained was retained in appropriate repositories and of course telling our story....murray jennex


-----Original Message-----
From: Mirna Lessinger <mircf7@...>
To: SIKM@groups.io
Sent: Sun, Jul 12, 2020 9:31 pm
Subject: [SIKM] Center of Excellence (CoE) for Subject Matter Expertise?

Hello Everyone,

I'm researching the establishment of CoE as an approach to manage subject matter expertise. The use case is a software company with multiple product lines that are highly complex from a technical perspective. This company has grown really fast, and there is not an official single source of truth for expertise. My thoughts are that a CoE might be helpful to establish governance, processes and best practices, which will also help with the implementation of content/assets lifecycle. I'm curious to know if anybody has worked in a similar project/problem and if a CoE was the answer. I'd love to learn more details about your approach. Any ideas, thoughts or perspectives on alternative solution paths would be appreciated too.


Re: Center of Excellence (CoE) for Subject Matter Expertise? #expertise

Phil Verghis
 

Hi Mirna,

 

Along with some of the excellent resources Arno and others have shared, happy to walk you through you a number of resources/techniques to help with this particular use case.

 

Most of my experience as a practitioner and consultant has been with tech companies doing complex support – Akamai, Salesforce, Hewlett Packard Enterprise, ServiceNow as well as startups or fast-growing companies. It’s also been refreshing that many shared services organization are beginning to see the value of KM and see tangible results quickly.

 

Feel free to setup a meeting: www.meetme.so/philv_extra - it will be my pleasure to pay it forward or help in any way.

 

Peace,

 

Phil

 

CEO & Co-Founder | Klever Insight | www.kleverinsight.com  

phil@...

Research Triangle region, North Carolina

https://www.linkedin.com/in/philverghis

 

 

 

Hi Mirna,

I set up a CoE and ran it for a few years until recently. It was for the UN and actually called - very imaginatively - the COE. It was within a whole different context than yours, but the approach may be helpful for you. Some links below, happy to discuss if you’d like to learn more.

Cheers,

Arno 

 

https://vimeo.com/317040575

 

https://www.undp.org/content/undp/en/home/blog/2018/3-lessons-from-a-small-innovative-centre-supporting-big-ocean-states.html

 

https://sdg.iisd.org/commentary/guest-articles/smart-sids-share-sdgs-5-tips-for-islands-to-leverage-its-most-renewable-resource-for-the-2030-agenda/

 

On Jul 13, 2020, at 00:31, Mirna Lessinger <mircf7@...> wrote:

Hello Everyone,

I'm researching the establishment of CoE as an approach to manage subject matter expertise. The use case is a software company with multiple product lines that are highly complex from a technical perspective. This company has grown really fast, and there is not an official single source of truth for expertise. My thoughts are that a CoE might be helpful to establish governance, processes and best practices, which will also help with the implementation of content/assets lifecycle. I'm curious to know if anybody has worked in a similar project/problem and if a CoE was the answer. I'd love to learn more details about your approach. Any ideas, thoughts or perspectives on alternative solution paths would be appreciated too.

 

 


Re: Center of Excellence (CoE) for Subject Matter Expertise? #expertise

Brett Patron
 

Have you talked with the US Army Training and Doctrine Command at Fort Eustis, Virginia?

They have several Centers of Excellence in a variety of areas and probably have a wealth of insights on establishing and operating CoEs.

v/r
Brett Patron



On Mon, Jul 13, 2020, 12:31 AM Mirna Lessinger <mircf7@...> wrote:
Hello Everyone,

I'm researching the establishment of CoE as an approach to manage subject matter expertise. The use case is a software company with multiple product lines that are highly complex from a technical perspective. This company has grown really fast, and there is not an official single source of truth for expertise. My thoughts are that a CoE might be helpful to establish governance, processes and best practices, which will also help with the implementation of content/assets lifecycle. I'm curious to know if anybody has worked in a similar project/problem and if a CoE was the answer. I'd love to learn more details about your approach. Any ideas, thoughts or perspectives on alternative solution paths would be appreciated too.


Re: Center of Excellence (CoE) for Subject Matter Expertise? #expertise

Arno Boersma
 

Hi Mirna,
I set up a CoE and ran it for a few years until recently. It was for the UN and actually called - very imaginatively - the COE. It was within a whole different context than yours, but the approach may be helpful for you. Some links below, happy to discuss if you’d like to learn more.
Cheers,
Arno 






On Jul 13, 2020, at 00:31, Mirna Lessinger <mircf7@...> wrote:

Hello Everyone,

I'm researching the establishment of CoE as an approach to manage subject matter expertise. The use case is a software company with multiple product lines that are highly complex from a technical perspective. This company has grown really fast, and there is not an official single source of truth for expertise. My thoughts are that a CoE might be helpful to establish governance, processes and best practices, which will also help with the implementation of content/assets lifecycle. I'm curious to know if anybody has worked in a similar project/problem and if a CoE was the answer. I'd love to learn more details about your approach. Any ideas, thoughts or perspectives on alternative solution paths would be appreciated too.


Re: KM Project Management #project-management

Murray Jennex
 

thank you so much Ginetta!  I greatly appreciate your insights!....murray


-----Original Message-----
From: Ginetta Gueli <libellula_d_estate@...>
To: SIKM@groups.io
Sent: Sun, Jul 12, 2020 8:43 am
Subject: Re: [SIKM] KM Project Management #pm

Good morning Murray,
my name is Ginetta Gueli and I am a recent SIKM member. Below my food for thoughts, based on my own professional & personal experience and perceptions of KM.
Hope it helps.
All the best,
Ginetta

----

We have organizations of all sizes represented on this forum so the first question is do the smaller organizations need more formal project management as suggested using a Project/Program Management Office?

-> I would say, definitively yes. However, the path is long, especially if the management/shareholders are not open to be more structured and organized. A good idea would include a change mng. strategy, as well, in parallel.

Second, are larger organizations already using a P/PMO but perhaps under a different term, such as the KM office or KM manager? Is this the role of KM consultants (or at some of the senior consultants)?

-> I think the answer depends on the level of maturity of each country. According to my experience and knowledge, in Italy PMO is used not for KM and when looking for a job in the PMO an engineer (or an IT developer) is covering it, most of the time. KM is not so common unless we speak of big consulting companies (like The Boston Consulting Group). In Malta there is more openness as they are in deeply request of professionals, so for being a PM you do not need to be necessarily an engineer (or an IT developer), but it is super rare that KM is known. Finally, yet importantly, 1) I do not think that KM is ‘hidden’ by P/PMO term, or at least should not, and 2) yes, why not? However, they should introduce the concept and the tools that have to be used in the company’s client, but it should be just a way to let the client to have a KM office with dedicated PM specialists. I would see them as teachers, external teachers.

Would KM projects performance improve with a more centralized approach to managing them?
-> for centralized approach you mean promoted by the top management...? If yes, my answer is: yes 100%!

Are PM skills included in the KM skill set?
-> mhmm, I do not think so. Honestly, I cannot think to be a Knowledge Manager without having PM skills. I think that if a KManager wants to be successful in his/her role, s/he needs to use PM tools and have PM skills, at least in his/her personality.

Does having PM experience figure into promotions for KM personnel?
-> Having PM skills definitively helps to push the project/program and your abilities. In my experience, having PM skills in my professional background and especially in my personality helped me to be more appreciated and recognized. In several cases I became a point of references and seriousness. I am not saying that having PM experience allows you to have a flat space for promotions or being appreciated by the majority of stakeholders (because it depends also on the company maturity and openness), but… I think it can help, yes.

What do you think of the idea of having a P/PMO? I don't recall seeing this in the KM standards, should it be mentioned there?
-> Not sure I understood the question…however, P/PMO skills should be in KM roles as highly desirable, but not 100% as standards or by having this or that P/PMO certification. You know Murray, and again here I speak by experience, beside some countries KM seems a mysterious creature and it is complicated getting a job with that title or being appreciated with that set of skills. So if P/PMO certifications are added to be a KM professionals as standards, the risk is to be seen mainly or primarily as P/PMO and not KM, because PMO is more known of KM, unfortunately.

Finally, would your KM initiatives be more successful with a P/PMO that interacts with top management, ensures strategic alignment, and collects and disseminate KM key performance indicator data to tell the story of how KM is helping the organization?
-> I would say that KM should interact directly with the top management. The two should be partners and the KM office should have its own P/PMO specialist. Being dependent of the P/PMO for the KM initiative, well not ideal to be honest but if this is the only way to promote KM…well better the P/PMO than the IT or HR department (they are too much focused on its specialization and KM includes, also, them).


On Wed, Jul 1, 2020 at 10:50 AM, Murray Jennex wrote:

We have organizations of all sizes represented on this forum so the first question is do the smaller organizations need more formal project management as suggested using a Project/Program Management Office?
 
Second, are larger organizations already using a P/PMO but perhaps under a different term, such as the KM office or KM manager?  Is this the role of KM consultants (or at some of the senior consultants)?
 
Would KM projects performance improve with a more centralized approach to managing them?
 
Are PM skills included in the KM skill set?
 
Does having PM experience figure into promotions for KM personnel?
 
What do you think of the idea of having a P/PMO?  I don't recall seeing this in the KM standards, should it be mentioned there?
 
Finally, would your KM initiatives be more successful with a P/PMO that interacts with top management, ensures strategic alignment, and collects and disseminate KM key performance indicator data to tell the story of how KM is helping the organization?

 
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Center of Excellence (CoE) for Subject Matter Expertise? #expertise

Mirna Lessinger
 

Hello Everyone,

I'm researching the establishment of CoE as an approach to manage subject matter expertise. The use case is a software company with multiple product lines that are highly complex from a technical perspective. This company has grown really fast, and there is not an official single source of truth for expertise. My thoughts are that a CoE might be helpful to establish governance, processes and best practices, which will also help with the implementation of content/assets lifecycle. I'm curious to know if anybody has worked in a similar project/problem and if a CoE was the answer. I'd love to learn more details about your approach. Any ideas, thoughts or perspectives on alternative solution paths would be appreciated too.


Re: KM Project Management #project-management

Ginetta Gueli
 

Good morning Murray,
my name is Ginetta Gueli and I am a recent SIKM member. Below my food for thoughts, based on my own professional & personal experience and perceptions of KM.
Hope it helps.
All the best,
Ginetta

----

We have organizations of all sizes represented on this forum so the first question is do the smaller organizations need more formal project management as suggested using a Project/Program Management Office?

-> I would say, definitively yes. However, the path is long, especially if the management/shareholders are not open to be more structured and organized. A good idea would include a change mng. strategy, as well, in parallel.

Second, are larger organizations already using a P/PMO but perhaps under a different term, such as the KM office or KM manager? Is this the role of KM consultants (or at some of the senior consultants)?

-> I think the answer depends on the level of maturity of each country. According to my experience and knowledge, in Italy PMO is used not for KM and when looking for a job in the PMO an engineer (or an IT developer) is covering it, most of the time. KM is not so common unless we speak of big consulting companies (like The Boston Consulting Group). In Malta there is more openness as they are in deeply request of professionals, so for being a PM you do not need to be necessarily an engineer (or an IT developer), but it is super rare that KM is known. Finally, yet importantly, 1) I do not think that KM is ‘hidden’ by P/PMO term, or at least should not, and 2) yes, why not? However, they should introduce the concept and the tools that have to be used in the company’s client, but it should be just a way to let the client to have a KM office with dedicated PM specialists. I would see them as teachers, external teachers.

Would KM projects performance improve with a more centralized approach to managing them?
-> for centralized approach you mean promoted by the top management...? If yes, my answer is: yes 100%!

Are PM skills included in the KM skill set?
-> mhmm, I do not think so. Honestly, I cannot think to be a Knowledge Manager without having PM skills. I think that if a KManager wants to be successful in his/her role, s/he needs to use PM tools and have PM skills, at least in his/her personality.

Does having PM experience figure into promotions for KM personnel?
-> Having PM skills definitively helps to push the project/program and your abilities. In my experience, having PM skills in my professional background and especially in my personality helped me to be more appreciated and recognized. In several cases I became a point of references and seriousness. I am not saying that having PM experience allows you to have a flat space for promotions or being appreciated by the majority of stakeholders (because it depends also on the company maturity and openness), but… I think it can help, yes.

What do you think of the idea of having a P/PMO? I don't recall seeing this in the KM standards, should it be mentioned there?
-> Not sure I understood the question…however, P/PMO skills should be in KM roles as highly desirable, but not 100% as standards or by having this or that P/PMO certification. You know Murray, and again here I speak by experience, beside some countries KM seems a mysterious creature and it is complicated getting a job with that title or being appreciated with that set of skills. So if P/PMO certifications are added to be a KM professionals as standards, the risk is to be seen mainly or primarily as P/PMO and not KM, because PMO is more known of KM, unfortunately.

Finally, would your KM initiatives be more successful with a P/PMO that interacts with top management, ensures strategic alignment, and collects and disseminate KM key performance indicator data to tell the story of how KM is helping the organization?
-> I would say that KM should interact directly with the top management. The two should be partners and the KM office should have its own P/PMO specialist. Being dependent of the P/PMO for the KM initiative, well not ideal to be honest but if this is the only way to promote KM…well better the P/PMO than the IT or HR department (they are too much focused on its specialization and KM includes, also, them).


On Wed, Jul 1, 2020 at 10:50 AM, Murray Jennex wrote:
We have organizations of all sizes represented on this forum so the first question is do the smaller organizations need more formal project management as suggested using a Project/Program Management Office?
 
Second, are larger organizations already using a P/PMO but perhaps under a different term, such as the KM office or KM manager?  Is this the role of KM consultants (or at some of the senior consultants)?
 
Would KM projects performance improve with a more centralized approach to managing them?
 
Are PM skills included in the KM skill set?
 
Does having PM experience figure into promotions for KM personnel?
 
What do you think of the idea of having a P/PMO?  I don't recall seeing this in the KM standards, should it be mentioned there?
 
Finally, would your KM initiatives be more successful with a P/PMO that interacts with top management, ensures strategic alignment, and collects and disseminate KM key performance indicator data to tell the story of how KM is helping the organization?

 
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: KM that impacts the SDGs (Sustainable Development Goals) #request

Yasmin Khan
 

My apologies, I tried to register and it looks like it is open to students only. However, maybe the speakers can be contacted for more information and you can look up their research and published articles and books. 


On Friday, July 10, 2020, Abdul Jaleel <abdul.tharayil@...> wrote:
Yasmin,
Is this open for everybody or limited to students ?

On Fri, 10 Jul 2020 at 03:06, Yasmin Khan <yk2644@...> wrote:

On Sun, Jul 5, 2020 at 3:24 PM Nancy Dixon <nancydixon@commonknowledge.org> wrote:
Abdul,
This is very helpful.  Perhaps we could have a brief conversation about your observations.  You can reach me directly at nancydixon@...
Thanks
Nancy

On Jul 3, 2020, at 4:35 AM, Abdul Jaleel via groups.io <abdul.tharayil=gmail.com@groups.io> wrote:

Hi Nancy,
Well I was doing some research into this area recently, here are my views ( I had an opportunity to work with SDG initiatives, close to two years), purely based on my reading/observations. (Many of them do feed into each other)

1. Focus on Strategic Knowledge Management (Strategic knowledge gap analysis and evolving appropriate action to close the gaps), based on evidence and data.
2. As always, greater impact will be felt where "Story Telling" (either learnings or good practices) ultimately leading to practice adoption/influence the change - Various types of knowledge products capturing/exchange (Video, etc)
3. MEAL System -  to review and incorporate cross-country learning and exchange of experience through technology, enhanced utilisation of virtual meeting/webinars and the likes for knowledge exchange. 
4. Some countries like Afghanistan require Technical Assistance as well (I'm not sure, how prevalent this problem is...)
5. Focus on evidence based KM (there seems to be difficulty in bringing out the impact of KM, sometimes due to lack of proper data, etc...issues of collecting proper evidence.)
5. Promoting KM in administrative functions, perhaps launching a Community for Admin Roles, leadership (where much of the support for KM would come from )
 
I'm also preparing a presentation on this, so in case anyone of you have any thoughts/comments, pls do share it with me as well.

MEAL (Monitoring, Evaluation, Accountability & Learning)

Abdul Jaleel Tharayil
Kuwait


On Fri, 3 Jul 2020 at 03:02, Nancy Dixon <nancydixon@commonknowledge.org> wrote:
Friends,
I’ve been invited by a journal to write an article on how KM can move the SDGs (the UN Sustainable development Goals) forward.  I’d be interested in any references or ideas you have about that topic. What KM can and can’t do.

Nancy


On Jul 2, 2020, at 3:47 PM, Dan Ranta via groups.io <danieleranta=gmail.com@groups.io> wrote:

Michael - this is a tough question to answer succinctly.  You will get lots of replies here on this one - lots of good ideas.  Let me start with a basic point.  There are generally two ways to find content - Search and Browse.  Don't forget of about helping your users browse.  Think about wikipedia in this sense and the way articles are arranged in portals (or portal spaces).  When done well, you give a use the ability to have "knowledge accidents" (or serendipity) when browsing.  Next, in my experience, creating a google search within a company is a fantasy.  Not possible for a number of reasons.  However, improving search can be done in a number of ways.  I have seen several examples, but I do not have to technical expertise to explain them.  I am a huge wiki fan and this may be radical for you, but I would consider shifting the knowledge from ServiceNow into a wiki.  Of course, MediaWiki is the best, hands-down.  Based on what you have said, I can see this helping solve many of your challenges.

On Thu, Jul 2, 2020 at 2:19 PM Michael Hutchens <m.hutchens81@...> wrote:
Hi folks,

I've just started a new role as a Knowledge Adviser within the ICT component of a government organization. We are using ServiceNow to store customer-support related information. A key challenge that has been raised with me from a number of different users is "I can't find the information I'm looking for". Obviously this statement requires unpacking as it can be a result of a number of different challenges:

1) ServiceNow search configured sub-optimally
2) Knowledge gaps
3) Knowledge articles don't being sufficiently search-centric (either through metadata, article content, or categorisations)
4) Users not understanding how to effectively search (training)

These are all things that I'm persuing, but #4 is what I'm most interested in here - I think that users are applying 'Google-style' search habits to our internal closed environment, and their expectations are not being met (e.g. searching for single words such as 'Outlook', rather than using 2-3 keywords and refining them as they go). As part of a wider training plan, I'm looking for research, articles, or opinions on this topic that I can socialize with my users. If anyone is able to point me in the right direction, or provide some thoughts, I'd be most appreciative :)







Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Great!  Thank you, Lesley!

Regards,
Cindy

On Jul 10, 2020, at 10:41 AM, Lesley Heizman <lesley.heizman@...> wrote:

Hey Cindy! I am new to KM (my first year) so I will signup for some time with you! Happy to share my experience and struggles so far as I learn this new world. :) 


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Ginetta Gueli
 

Perfect, just done!

Good luck!
Ginetta
--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Creating Online KM Course - Requesting Input #KM101 #learning

 

Hey Cindy! I am new to KM (my first year) so I will signup for some time with you! Happy to share my experience and struggles so far as I learn this new world. :) 


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Cindy Young
 

Thank you.  Please have them get their spot through the link.  I set up four more for next week.

On Jul 10, 2020, at 1:55 AM, Ginetta Gueli <libellula_d_estate@...> wrote:

Good morning Cindy,
yeap, let me insert it. I guess that if someone is available they can propose you some time next week, it is already Friday. Can I write that they have to contact you on LinkedIN, eventually? Of course I will use your message above with the link to your schedule.

Thanks and regards,
Ginetta

--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: Creating Online KM Course - Requesting Input #KM101 #learning

Ginetta Gueli
 

Good morning Cindy,
yeap, let me insert it. I guess that if someone is available they can propose you some time next week, it is already Friday. Can I write that they have to contact you on LinkedIN, eventually? Of course I will use your message above with the link to your schedule.

Thanks and regards,
Ginetta

--
Ginetta Gueli
Information & Knowledge Manager | Project Manager


Re: KM that impacts the SDGs (Sustainable Development Goals) #request

Abdul Jaleel
 

Yasmin,
Is this open for everybody or limited to students ?

On Fri, 10 Jul 2020 at 03:06, Yasmin Khan <yk2644@...> wrote:

On Sun, Jul 5, 2020 at 3:24 PM Nancy Dixon <nancydixon@...> wrote:
Abdul,
This is very helpful.  Perhaps we could have a brief conversation about your observations.  You can reach me directly at nancydixon@...
Thanks
Nancy

On Jul 3, 2020, at 4:35 AM, Abdul Jaleel via groups.io <abdul.tharayil@...> wrote:

Hi Nancy,
Well I was doing some research into this area recently, here are my views ( I had an opportunity to work with SDG initiatives, close to two years), purely based on my reading/observations. (Many of them do feed into each other)

1. Focus on Strategic Knowledge Management (Strategic knowledge gap analysis and evolving appropriate action to close the gaps), based on evidence and data.
2. As always, greater impact will be felt where "Story Telling" (either learnings or good practices) ultimately leading to practice adoption/influence the change - Various types of knowledge products capturing/exchange (Video, etc)
3. MEAL System -  to review and incorporate cross-country learning and exchange of experience through technology, enhanced utilisation of virtual meeting/webinars and the likes for knowledge exchange. 
4. Some countries like Afghanistan require Technical Assistance as well (I'm not sure, how prevalent this problem is...)
5. Focus on evidence based KM (there seems to be difficulty in bringing out the impact of KM, sometimes due to lack of proper data, etc...issues of collecting proper evidence.)
5. Promoting KM in administrative functions, perhaps launching a Community for Admin Roles, leadership (where much of the support for KM would come from )
 
I'm also preparing a presentation on this, so in case anyone of you have any thoughts/comments, pls do share it with me as well.

MEAL (Monitoring, Evaluation, Accountability & Learning)

Abdul Jaleel Tharayil
Kuwait


On Fri, 3 Jul 2020 at 03:02, Nancy Dixon <nancydixon@...> wrote:
Friends,
I’ve been invited by a journal to write an article on how KM can move the SDGs (the UN Sustainable development Goals) forward.  I’d be interested in any references or ideas you have about that topic. What KM can and can’t do.

Nancy


On Jul 2, 2020, at 3:47 PM, Dan Ranta via groups.io <danieleranta@...> wrote:

Michael - this is a tough question to answer succinctly.  You will get lots of replies here on this one - lots of good ideas.  Let me start with a basic point.  There are generally two ways to find content - Search and Browse.  Don't forget of about helping your users browse.  Think about wikipedia in this sense and the way articles are arranged in portals (or portal spaces).  When done well, you give a use the ability to have "knowledge accidents" (or serendipity) when browsing.  Next, in my experience, creating a google search within a company is a fantasy.  Not possible for a number of reasons.  However, improving search can be done in a number of ways.  I have seen several examples, but I do not have to technical expertise to explain them.  I am a huge wiki fan and this may be radical for you, but I would consider shifting the knowledge from ServiceNow into a wiki.  Of course, MediaWiki is the best, hands-down.  Based on what you have said, I can see this helping solve many of your challenges.

On Thu, Jul 2, 2020 at 2:19 PM Michael Hutchens <m.hutchens81@...> wrote:
Hi folks,

I've just started a new role as a Knowledge Adviser within the ICT component of a government organization. We are using ServiceNow to store customer-support related information. A key challenge that has been raised with me from a number of different users is "I can't find the information I'm looking for". Obviously this statement requires unpacking as it can be a result of a number of different challenges:

1) ServiceNow search configured sub-optimally
2) Knowledge gaps
3) Knowledge articles don't being sufficiently search-centric (either through metadata, article content, or categorisations)
4) Users not understanding how to effectively search (training)

These are all things that I'm persuing, but #4 is what I'm most interested in here - I think that users are applying 'Google-style' search habits to our internal closed environment, and their expectations are not being met (e.g. searching for single words such as 'Outlook', rather than using 2-3 keywords and refining them as they go). As part of a wider training plan, I'm looking for research, articles, or opinions on this topic that I can socialize with my users. If anyone is able to point me in the right direction, or provide some thoughts, I'd be most appreciative :)






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