Just wanting to inform you that unfortunately there was no case study (described) that came up as a result of my question to the KCS community. Good luck, Carla

#call-center

Hi Eli, I don't know any examples (nor articles or case studies) of KCS applied to maintenance, but I can post your question in the Slack channel of the KCS member community. It might take a few days

#call-center

Hi April, I shared this article in a scientific environment recently, maybe you find it interesting: https://blogs.lse.ac.uk/impactofsocialsciences/2019/05/14/the-death-of-the-literature-review-and-th

#mapping

Hi Jasper, count me in! Regards, Carla Verzonden vanaf mijn BlackBerry - het meest veilige mobiele toestel Van: sikmleaders@... Verzonden: 22 augustus 2019 11:06 Aan: sikmleaders@yahoogrou

#local

Hi, I have experience with the KCS method applied in ServiceNow. You can find detailed information about KCS (Knowledge Centered Service) on this website: https://library.serviceinnovation.org/KCS Ser

#call-center #learning