Hello everyone, Picking up a 8 year old conversation just proves that this community can provide true value! My present company is now, too, looking into setting up a chatbot in order to help ease fin

#AI #call-center

Hello to all, Thank you so much for your very quick and thought provoking responses. Robert - yes, this is still my question as well. The only response I have today it that we are looking for a quick

#AI #call-center

Hello Rob, Yes, the requirements, objectives, KPIs are still being defined, as well as how we'll use, re-use, and improve our KBs from the knowledge/ insights that we gain from these future chatbot in

#AI #call-center

Hello everyone, Is anyone using an ESN (even SP addon) that has more than just a "like" and "share" button, but goes further into "this helped me" or "solved my problem" for content, posts and replies

#ESN

Hello KMers, I am looking for some proven practices/ starting points for creating a taxonomy and metadata management project. Ideally, it will start small, and then roll out to company/ application-wi

#metadata #taxonomy

Hi Everyone, Thanks for your input. I will dig in asap. Best, Jamie

#metadata #taxonomy

Dear SIKM Leaders, UCB Pharma is hiring in its Technical & Supply Operations KM Team! A great team with a 5-year old & growing program! Knowledge Management Project Manager http://www.linkedin.com/job

#jobs