Measuring the benefits of a KM effort is not as straightforward as measure profit/loss or revenue. It depends upon the objective of the KM effort in the first place. Some KM efforts are aimed at drivi

#consulting #strategy

Chris - while it is true that the large consulting firms all put a good deal of effort on managing information and artifacts, it is debatable how good a job they do at managing actual tacit knowledge

#consulting #strategy

Chris - why are you asking this question? Why do you want to know about these firms and their KM practices? Thanks. Tom Shorten

#consulting #strategy

I’ll be there! Thank you for organizing this, Linda. Tom Tom Short Consulting

#SF-Bay-Area

I like David Garvin’s framework for Learning in Action, from the article Building a Learning Organization in HBR. https://hbr.org/1993/07/building-a-learning-organization. He describes Learning Before

#learning

Hello - thanks for reaching out to set this up. I’d be interested in joining this group, and I may be able to offer a venue in Marin (San Rafael) at a local co-working space - need to find out about r

#SF-Bay-Area

I’d suggest looking at how world-class research-based companies do it, such as IBM. There is much written about it. The trend is toward more real-time assessment. Good luck. Tom Short

#metrics #research

Hi Chris - my thoughts on this: 1. KM solutions are very culture dependent Look at the work Deming did on quality circles back in the 80s in the auto industry. These were developed by the US, and expo

#research

I think we sometimes focus too much on contribution and active participation in terms of evaluating ESNs. Seems to me this is a holdover from the "olden days" of KM, when the focus was on getting user

#WOL #ESN

Great call and discussion yesterday, Stan and Steve. Thank you for taking the time to pull together so many threads and spin them together into a coherent, compact history of the field, and share your

#monthly-call #state-of-KM

I have never thought about it that way, but in a conversation on LinkedIn that is exactly how Niels Pflaeging put it in response to my comment about this excellent LinkedIn article, "Org Physics: How

#SNA-ONA-VNA

Regarding leaders posting to CoPs there are a couple of observations and tactics from my experience helping companies establish corporate-wide communities. 1. Rolling out a new CoP is a bit of a chick

#leadership #archiving #content-management

Hello Doug - I led the development and implementation of the aging workforce knowledge loss mitigation program for a major public electric and gas utility here in California a few years ago. This work

#knowledge-transfer #knowledge-retention

Looking at ESNs as a "competitor" to KM makes about as much sense as looking at email as a competitor to KM. I've spent the last 20 years or so working in and around KM as both an external consultant

#ESN

One major difference between Yammer and Jive is the way they are positioned and sold. MS practically gives away Yammer to its existing Enterprise Office/Server suite customers; while Jive has nothing

#Yammer

Blanka - What problem are you trying to solve? What is the business objective of doing what you're asking about? See Stan's note and his recommended resource on asking for help here - very good way to

#tools

Matt - I like David Garvin's Learning in Action series, which I converted into a framework for use at a client. It includes three areas: Learning Before Doing, Learning While Doing, and Learning After

#expertise #roles

Thanks, Doug - good points. When it comes to leveraging collaboration platforms to get work done (as opposed to efforts focused on driving adoption of said platform), I approach it opportunistically,

#art-of-KM

Arno - is your target audience using, or have access to, any type of enterprise collaboration platform (e.g., Jive, IBM Connections, etc)? If they do, that can be a fantastic platform for doing low-co

#art-of-KM

When it comes to identifying and documenting valuable tacit knowledge and expertise, a lot of KM work I've seen has focused on figuring out how to document existing knowledge that already exists so it

#lessons-learned