Hi all, Our KM and Social Learning Team an awesome opportunity to support our company's Business Continuity Team with our Facilitated Collaboration services to strengthen and update the possible disas

#collaboration #knowledge-capture

Hello all, I was wondering about other opinions on the approach to knowledge capture for sharing purposes (technical, R&D, manufacturing, consumer goods project/product lessons learned) in terms of ea

#CoP #knowledge-capture #knowledge-sharing #lessons-learned

Hi All, I recently became responsible for reviewing interviews conducted with current and former employees for input into our repository. In listening to the audio from the interview I have noticed so

#knowledge-capture

Hi All, On an unrelated issue to my online group tool question. Does anyone have any recommendations on solutions for customer support teams to collaborate and capture solutions while in the process o

#call-center #collaboration #knowledge-capture

When I was a KMer, I often used the analogy of recipes to try to explain how knowledge could be captured and shared. Here's a vivid example of the dangers blindly following a recipe. (The recipe calle

#knowledge-capture

I'm conducting a quick look assessment to determine what collaborative tools can be used to improve both the knowledge capture and the retrieval of knowledge exchanged during conferences/meetings/corp

#conferences #tools #knowledge-capture

Ginetta - a couple of thoughts. 1. AI on its own still needs experts to tell it what to do! It’s unclear to me whether AI will have any particularly different role in enterprise KM than it does anywhe

#methods #AI #art-of-KM #collaboration #knowledge-capture

Hello everyone, I am big fan of this community and follow the comments by the brilliant KMers from around the world. Request: I am writing to get your valuable suggestions on effective knowledge captu

#call-center #knowledge-capture

Creating MASK Knowledge Books using Articulate Storyline https://webexplorations.com/2019/08/05/creating-mask-knowledge-books-using-articulate-storyline/ August 5, 2019 by peter.johnson, posted in Bes

#knowledge-capture

Hi All, Some of you may have heard me refer to The Wikipedia Problem, in the past, when discussing concepts like knowledge repositories. It is my opinion that all good KM professionals should be very

#knowledge-capture