Tangential, perhaps, to KM in some ways, but this, from Harvard Business School's Business History Initiative, reminds me of the conversation about Shell's ROCK (Retention of Critical Knowledge) progr

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Thanks Chris for the video, that was really useful and insightful and provided more detail to ROCK and its different uses. Bart Verheijen +31 6 19 342 603 Op za 7 jan. 2023 om 15:32 schreef Chris Coll

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and that was our other purpose, to focus leaver knowledge retention on those with the critical knowledge and impact to the company and not on everyone. that is the purpose of the scoring approach....m

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Indeed, and if I understand correctly, Shell only take about 5% of their leavers through the ROCK process. For the remainder, it is assumed that they have been contributing effectively to the collecti

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totally agree with you Tim, our real finding (although somewhat hidden) is as you say, harvest continually....murray

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I agree with you Nick, but having them available for history is the key thing. I wouldn't rely on them to know how to do the job now, but to provide insight into what has worked and what didn't work a

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Hello Tim, Will do, I had to find it in my files. I will get it to you today. Chris Leljedal

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All valid points, Nick. tp TIM WOOD POWELL | President, The Knowledge Agency® | Author, The Value of Knowledge | New York City, USA | TEL +1.212.243.1200 | SITE KnowledgeAgency.com | BLOG TimWoodPowel

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Thanks Murray, I will read this carefully. Part of the solution to the timing issue is (ideally) to do this harvesting on an ongoing basis. Waiting for a separation event, as you point out, invites ot

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There are three things that worry me about relying too much on retiree networks: The treacherous nature of human memory The fact that the retirees, once they retire, immediately become non-current in

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This was the famous case of Bob Buckman's Buckman Labs, wasn't it, from the early days of KM? The story that retirees were retained in the network?

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yes, the utility industry is similar to nasa....murray

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It is interesting - saw something similar in NASA The approach focuses on structure and curation rather than scalability of narrative (other than by tacit transfer) Prof Dave Snowden Director & Founde

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Dear Martin, Tim, Murray, et al, KMI's Instructor John Hovell, besides teaching our CKM Workshop, also teaches a Certified Knowledge Specialist (CKS) course on Knowledge Transfer and Retention (KT&R).

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Hi Bart, Building on Nick and Rupert’s points re ROCK, here is a 20 min video interview with Carla Newman, a one-time ROCK interviewer at Shell. Worth a watch – courtesy of a roundtable event organise

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Bart, as I understand it, the outputs of the ROCK process are used to update the Shell "body of knowledge" (Shell wiki, processes, training etc) Nick Milton Knoco Ltd www.knoco.com www.facebook.com/kn

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This has also been my experience in all the knowledge retention/transfer efforts I've been involved in, the docs are stored and rarely read or used but the stories live in in the minds of the particip

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Martin and Rupert, I believe the ROCK program was done for retiring experts. In their last 3-4 years, they get more time for knowledge sharing (and thus less project work). They were then interviewed

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Hi Martin, The Oil Major, Royal Dutch Shell has the ‘Retention of Critical Knowledge’ (ROCK) programme, whereby staff are interviewed every 5 or so years after a certain tenure. Also, Dorothy Leonard

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Thanks Natasha!...murray

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