Years ago, long before “onboarding” was of interest, I developed for the old AT&T Yellow Pages organization, what was called a “Getting Up to Speed” manual. We called it “GUTS” for short managers used

#onboarding #knowledge-retention

Lydia: I think what you want to do is get the new hires to familiarize themselves with what is in the onboarding package so they can find what they need when they need. One way to do this is to prepar

#onboarding #knowledge-retention

I view knowledge as existing in three categories: Explicit, Implicit and Tacit. Explicit knowledge is the kind that has been captured and codified in the form of books, instruction manuals, explanatio

#humor #consulting #definition

It begins by clarifying what the other person means by “knowledge.” Fred Nickols Knowledge Worker

#humor #consulting #definition

I understand, Bill. I simply don’t agree with you. Fred Nickols

#extraction #definition

I agree, Chris. Explicit knowledge is knowledge that has been codified. It is indeed information. Fred Nickols

#extraction #definition

FWIW, in relation to Bill’s use of “explicit” and “tacit,” I find a third category useful; namely, “implicit.” I define “implicit” as knowledge which hasn’t been articulated but can be. Tacit, by Pola

#extraction #definition

Wow! Looks like a wonderful piece of work, Patricia. Well done! Fred Nickols Solution Engineer & Chief Toolmaker Distance Consulting LLC

#case-studies #learning

P.S. The piece I just posted a link to refers to a piece I published way back in 1979 titled "Finding the Bottom-Line Payoff of Training." It could easily be retitled "Finding the Bottom-Line Payoff o

#value #question

Back in 2011, I published a piece in the UK's Training Journal about the ROI of Training. It is titled "The ROI of Training: Valid Mission or Quixotic Quest?" I believe much of what I wrote there appl

#value #question

No problem, Stan. Glad to elaborate. “Performance Analysis” is a practice long known to many trainers and most human performance improvement professionals (e.g., many of whom belong to ISPI (Internati

#knowledge-retention #knowledge-transfer

David: Tom and Derek have pointed you to some solutions they offer. I’d like to point you to another, one that been around since well before the advent of KM. It is known as “Performance Analysis” and

#knowledge-retention #knowledge-transfer

I rarely respond because most of what I read seems way out of my league. However, I have been asked to “look into” various matters over the years, and I can easily envision a client asking me to “look

#metrics #knowledge-reuse

Cindy: A section of my web site is devoted to KM and CoPs. You might find some things there you can use. https://www.nickols.us/copsandkm.html In particular, I would recommend taking a look at a paper

#KM101 #learning

David: The answer to your question is “It depends.” I’m not being facetious. There are different kinds of CoPs and if what you are talking about is a sponsored or engineered CoP, one set up at the org

#expertise-location #CoP

David: I would reframe the effort. Position it as an exercise in mapping the expertise of the organization. Take it function by function. The SMEs you want to identify will surface in that effort but

#expertise-location #CoP

Matt: KM is past its prime. Whether it is entering or in a mid-life crisis, I can't say. It is far from being in its dotage. Like so many innovations it has been co-opted by and placed in the service

#state-of-KM

What are your definitions, Al? Fred Nickols

#definition

Thanks for the link, Tom. Very interesting read. Fred Nickols

#SNA-ONA-VNA

Lisa Austin posted that anecdotal evidence suggests millennials don’t seek information they need from those who have it nor do they share information that they view as giving them power. That pretty m

#monthly-call #collaboration