Hi Elena, As flagged by others, there are two ways of looking at this: What is the employee experience you want to provide, not just in terms of the knowledgebase itself, but how it fits in with other

#SharePoint

Hi all, Over the last 16 years, we've had quite a few members of the SIKM community enter -- and win! -- our Intranet and Digital Workplace Awards. There have been some lovely KM solutions, but also v

#awards #call-for

Hi Elizabeth, There are a few best practices around this: Ensure that all comments are automatically flagged with the users name. With this in place, moderation shouldn't be needed or desired. Alterna

Hi Stacie, As others have flagged, we've all seen the adoption and use of collaboration tools leap ahead in maturity over the last year, driven by Covid working from home, etc. This means that employe

#culture #collaboration #trust

Hi Lee, Sorry for jumping so late into the thread... Have you come across Martin White in the UK (www.intranetfocus.com)? In addition to being my intranet counterpart in the UK, he's the author of sev

#metrics #search

Hi all, Just a quick note that the global 2021 Intranet and Digital Workplace Awards are open for entries, with submissions closing on March 26: https://www.steptwo.com.au/iia/enter/ We've had some gr

#awards

I spent the best part of a week with Jane at her house in the south of France just a week before Covid lockdowns really started (and I only just made it back to Oz in time!). Jane has done a heap of t

#future-of-work

Hi Ankur, Based on this, I'd suggest you look at one of the "intranet in a box" offerings. There are a heap that run as their own platform (without needing Office 365 for example), and most are cloud-

#tools

Hi Ankur, Part of my role is to keep track of various technologies in this market (in a vendor-neutral way). So I'm happy to help if I can! SharePoint consists of a few overall aspects: publishing pla

#tools

Hi Michael, There have been a number of practical recommendations from others on how to get the most out of ServiceNow. To make a more basic suggestion: Have you conducted task-based usability testing

#search #call-center #usability

Yes, bravo! A really solid bit of thinking, in a hurry... Cheers, James

#COVID-19

A great article, thanks Nancy! Cheers, James

#remote-work

Hi Rob, Thanks for the early view of the article, looks great. For those of us that have been around for a while (no grey hairs yet for me thankfully!), we've seen a number of solutions be released to

#Yammer #AI #CoP #state-of-KM

I agree completely with your observations Matt! What's really scary is when larger organisations have *both* Office 365 and Workplace by Facebook, the former being deployed by IT, and the latter by in

#poll #tools

Hi Linda, What we're seeing is that there are two -- complementary -- aspects to address in your situation. The first is the technical aspect, of implementing, configuring, training, etc. This service

#consulting #SharePoint

Hi all, I'm just dropping a quick line to say that the 2018 Digital Workplace Radar is now live: http://www.steptwo.com.au/columntwo/2018-edition-digital-workplace-radar-now-available/ This has really

#workplace

Hi all, Just a quick note to say that we've just released a new free toolkit called the "Pathway to social". It's a set of hexagonal cards covering three aspects -- people, process, technology -- that

#collaboration #tools

Hi Doug, Stan has posted an excellent list of UX experts, every one of whom I'd strongly recommend. I'd also point you, however, towards intranet and digital workplace specialists, who have deep exper

#usability #SharePoint

Hi all, Each year we run the global Intranet Innovation Awards, which surface remarkable solutions for the benefit of the whole community. There have been a bunch of winners from the SIKM group in the

#awards

Hi Chris, As others have said, this is a useful ideas that's been around for a while. How do you see it fitting in the enterprise landscape of a typical (large?) organisation? Does it integrate with S

#expertise-location